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Victor Ml. Maria Familia
Distinguished Hello.

I have a problem with access my Cabinet.

My name is VICTOR MANUEL MARIA FAMILY.

Trading account number (login): 238737

I tried to access my cabinet office, and I could not, tell me that my login data are wrong.

However, I have opened my trader platform, and are the same login information as cabinet office.

I used the Restore Password trader Option, and I received a new password, but still can not access my cabinet.

i try more than 3 time, and now say me that..., You're wrong more than 3 times. and now asks me to enter the code in the image but the image does not load.

I tested with 3 different browsers and I could not solve this situation

Tell me what I do to resolve this situation.

I hope for you.

Please check this situation. I hope for you.
IFX Yana
Hello!

You should send description of your problem to support [at] instaforex.com.
And it will be better if you also attach screenshots of the error.
Victor Ml. Maria Familia
QUOTE (IFX Yana @ Feb 4 2011, 11:37 AM) *
Hello!

You should send description of your problem to support [at] instaforex.com.
And it will be better if you also attach screenshots of the error.



Thanks IFX Yana.

My problem has been resolved.

Thank you very much for your attention ..

Support quite fast.
IFX Yana
QUOTE (Victor Ml. Maria Familia @ Feb 4 2011, 07:49 PM) *
Thanks IFX Yana.

My problem has been resolved.

Thank you very much for your attention ..

Support quite fast.


I am glad to help you! You are welcome! smile.gif
bob3000
just try more times, but it no work!

can you help me?
bob3000
QUOTE (bob3000 @ Feb 12 2011, 06:47 PM) *
just try more times, but it no work!

can you help me?


sorry, now it works, i can login!
IFX Yana
Hello! The fact is that there was a bug in the cabinat logining. But now it works correct.
InstaChina
what is wrong? InstaForex changed something?? I hope someone can check it and about the commissions, I hope I can get a reply, my Account: 32129

About the Commissions, just check my account history, Do not let me down wink.gif

InstaChina
IFX Katerine
Please, copy the error message you get when try to log in the cabinet.
InstaChina
show password wrong, but at the same time, I use the same one login MT4, it is successful, must be some bug
InstaChina
I think there is something wrong with the system, my another account works fine and I can login both MT4 and Cabinet, but for my affiliate account 32129, I can login MT4, but can not login Cabinet, so, hmmm... what should we say about this? happy.gif
InstaChina
anyone can help me? wink.gif
IFX Katerine
Please, be patinet. We are just back after a weekend. Your problem will be considered during a day.
IFX Alexandra
QUOTE (InstaChina @ Mar 6 2011, 10:34 AM) *
I think there is something wrong with the system, my another account works fine and I can login both MT4 and Cabinet, but for my affiliate account 32129, I can login MT4, but can not login Cabinet, so, hmmm... what should we say about this? happy.gif

You should contact eng.partners[at]instaforex.com
Only they can help you with this problem.
InstaChina
what do you mean? I can not login Cabinet, not about cooperations, Now I need to login Cabinet, should not I post it here?
InstaChina
I contact via live chat, and then, now, I can not open the main site sad.gif

I mean this one: instaforex.com
InstaChina
anyone of you can open InstaForex's site?
http://www.instaforex.com/

I still can not
IFX Yana
QUOTE (InstaChina @ Mar 7 2011, 05:05 PM) *
anyone of you can open InstaForex's site?
http://www.instaforex.com/

I still can not



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