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IFX Katie
Dear customers!
Please, pay attention we cannot assist you on the financial issues in this thread. If you are facing any problem with depositing, please, contact the Finance Department.

E-Mail:
eng.finance@instaforex.com

Yahoo Messenger:
IFX.Payments

Skype:
ifx.finance.consultant

ICQ:
429048404

Phones:
+7 (4012) 616265
Forex Way
the confirmation sms for depositing by visa did not recieved yet
i tryied two times
ar_manager
Hello,
Please contact with me at,
ar.instaforex@yahoo.com
IFX Katerine
QUOTE (Forex Way @ Aug 28 2009, 04:54 AM) *
the confirmation sms for depositing by visa did not recieved yet
i tryied two times

Sir, first of all tell us your account number.
Forex Way
107383
IFX Katerine
QUOTE (Forex Way @ Aug 29 2009, 02:39 AM) *
107383

Sir, your payment is processing by LiqPay system. Our finance dept. is not responsible for that. You should better contact LiqPay specialists for explanation by the livechat at their website.
Forex Way
i have a problem i made a deposite before 1 hour from the margin call of my account by libertyreserve and my deposite didn' added to my account till now my account 107284
deposite by libertyreserve , should be instantly unsure.gif
IFX Katerine
QUOTE (Forex Way @ Sep 8 2009, 08:02 PM) *
i have a problem i made a deposite before 1 hour from the margin call of my account by libertyreserve and my deposite didn' added to my account till now my account 107284
deposite by libertyreserve , should be instantly unsure.gif

Dear Sir,
I need to know your LR wallet number, sum of deposit and the exact date you sent money.
Forex Way
U5434525 / $30 / 9/8/2009 07:11
IFX Katerine
As I know, our finance dept. has already contacted your IB. We will check and process your payment as soon as possible.
Forex Way
thank you the deposite amount added but i lost all of my account balance ($20) couse this deposit delay problem

QUOTE (Ekaterina Abramova @ Sep 9 2009, 12:00 PM) *
As I know, our finance dept. has already contacted your IB. We will check and process your payment as soon as possible.

IFX Katerine
QUOTE (Forex Way @ Sep 9 2009, 02:06 PM) *
thank you the deposite amount added but i lost all of my account balance ($20) couse this deposit delay problem

I am very sorry for that. Hope your trades will bring you a lot of profit. wink.gif
teciilis
hello, i have a problem with my deposit, i start new live account and after that yesterday 14:15 i send 100$ whit my deposit, but till this moment this money not yet in my deposit, 109774


08/09/2009 14:15:29 LIQPAY (USD)>DNEPROPETROV UA 49.00/ 000000 100.00 USD 49.00
IFX Katerine
QUOTE (teciilis @ Sep 9 2009, 07:49 PM) *
hello, i have a problem with my deposit, i start new live account and after that yesterday 14:15 i send 100$ whit my deposit, but till this moment this money not yet in my deposit, 109774


08/09/2009 14:15:29 LIQPAY (USD)>DNEPROPETROV UA 49.00/ 000000 100.00 USD 49.00

Dear Sir,
I will pass your request to financial dept. Unfortunately, they already have finished their work, so we can answer you only tomorrow.
teciilis
QUOTE (Ekaterina Abramova @ Sep 9 2009, 07:57 PM) *
Dear Sir,
I will pass your request to financial dept. Unfortunately, they already have finished their work, so we can answer you only tomorrow.

thank you, i will be waiting
IFX Katerine
QUOTE (teciilis @ Sep 9 2009, 07:03 PM) *
thank you, i will be waiting

Dear teciilis, your payment is processing by LiqPay system. It can take about 5 banking days. Our finance specialists are not responsible for that, because your payment was not transferred to the company yet.
You can contact LiqPay specialists for explanation by the livechat at their website.
teciilis
hello,i need help, my depsot 100 $ not yet send to my deposit, 109774, 08/09/2009 14:15:29 LIQPAY (USD)>DNEPROPETROV UA 49.00/ 000000 100.00 USD 49.00
ar_manager
QUOTE (teciilis @ Sep 14 2009, 11:18 AM) *
hello,i need help, my depsot 100 $ not yet send to my deposit, 109774, 08/09/2009 14:15:29 LIQPAY (USD)>DNEPROPETROV UA 49.00/ 000000 100.00 USD 49.00


Hello teciilis,
Please wait. It can take over 5 banks day
pyanmtd
Dear Admin,

My name is Awangku Mohamad Suffian. My account no: 89107.

I have deposit USD125 using Liberty Reserve account no : U2172969 yesterday but till now i have not receive my deposit in my trading account. Need your kind assistance to solve the problem. Thank you.

Best Regards

Awangku Mohamad Suffian
IFX Katerine
Dear Sir, as you know, LR have problems now. They make transfers very slowly, that is why we kindly ask you to be patient and rely on your understanding.
teciilis
QUOTE (ar_manager @ Sep 14 2009, 01:44 PM) *
Hello teciilis,
Please wait. It can take over 5 banks day

hello, i have a problem, 3 weeks ago i send money to my deposit but
still today this money not yet in may account,109774, 08/09/2009 14:15:29
LIQPAY (USD)>DNEPROPETROV UA 49.00/ 000000 100.00 USD 49.00 , i don;'t know
waht i need to do, all 3 weeks i waiting , i don't know where this money is
now,
ar_manager
Hello Teciili,
After asking our finance dep, they told me that you must contact with liqpay, because finance didn`t receive it, they only receive response_code = wait_secure.
teciilis
QUOTE (ar_manager @ Sep 28 2009, 03:26 PM) *
Hello Teciili,
After asking our finance dep, they told me that you must contact with liqpay, because finance didn`t receive it, they only receive response_code = wait_secure.
liqpay me asked that this deal is succesfull, they said if uncertainly then you need to communitate with they
jingge6866
QUOTE (Ekaterina Abramova @ Aug 28 2009, 08:32 AM) *
Sir, first of all tell us your account number.

我的外汇交易帐户 107061 LR U0885059 入金 50 USD 没到帐
11/25/2009 15:40 23458049 U3365290 (InstaForex) – $50.00 $0.00 $17.04
dr.gimy
hello please help
i opened a real account and send 320 $ by wire transfer since monday 30/11 and until now it havn't diposited in my account yet .
my account number is :128613
date of transfer: 30/11
amount: 320 $

i'm very worried about this problem please help me
IFX Katerine
QUOTE (jingge6866 @ Nov 28 2009, 12:20 PM) *
我的外汇交易帐户 107061 LR U0885059 入金 50 USD 没到帐
11/25/2009 15:40 23458049 U3365290 (InstaForex)
IFX Katerine
QUOTE (dr.gimy @ Dec 8 2009, 09:34 PM) *
hello please help
i opened a real account and send 320 $ by wire transfer since monday 30/11 and until now it havn't diposited in my account yet .
my account number is :128613
date of transfer: 30/11
amount: 320 $

i'm very worried about this problem please help me

Hello.
We need a SWIFT copy from you to find your payment. Please, send it to ea@instaforex.com.
dr.gimy
QUOTE (Ekaterina Abramova @ Dec 9 2009, 10:59 AM) *
Hello.
We need a SWIFT copy from you to find your payment. Please, send it to ea@instaforex.com.

i sent it now to ea@instaforex.com and i sent it before to ap@instaforex.com
and eng.finance@instaforex.com but no response please help me i'm very worried about that problem
IFX Katerine
Our specialists from the finance department have checked and haven't found your payment. We didn't received it yet.
According to the information from your SWIFT the money was transferred on December 2, 2009. This means only 5 working days have passed. I advice you to wait a little more. Your bank is just delaying the payment.
dr.gimy
QUOTE (Ekaterina Abramova @ Dec 9 2009, 06:31 PM) *
Our specialists from the finance department have checked and haven't found your payment. We didn't received it yet.
According to the information from your SWIFT the money was transferred on December 2, 2009. This means only 5 working days have passed. I advice you to wait a little more. Your bank is just delaying the payment.


thnx alot for you..
today is the 6th day for the transfer could you look for it please it may be received
thnx again for you
IFX Katerine
Unfortunately, we have not received your payment yet. sad.gif
IFX Katerine
QUOTE (dr.gimy @ Dec 10 2009, 02:30 PM) *
thnx alot for you..
today is the 6th day for the transfer could you look for it please it may be received
thnx again for you

Good news. Today your money is credited to your account. rolleyes.gif So there is no more reasons to panic.
Due to long time taken by your bank to transfer the funds to us, I would recommend you to chose another way of depositing/withdrawing. But of course, it's your right to make a choice.
kumu
Hi,

Account number: 116481
Desposit whit moneybookers
date 21/12/09 17:00

IFX Katerine
Please, specify the amount you deposited. It is also important.
Drake
I am supprised to hear this about liberty reserve i've never experience this before sometimes i transfer from one LR. account to another and its all instantly all my funding has always been instant to my trading account
MikeyHaynes
Account Number: 135850
I deposited my money January 8th at approximately 4pm.
And I deposited my money through Moneybookers.

Not really worried about it, but I would like it to be in there when the market opens tomorrow.
Thank you.
IFX Katerine
QUOTE (MikeyHaynes @ Jan 10 2010, 02:22 AM) *
Account Number: 135850
I deposited my money January 8th at approximately 4pm.
And I deposited my money through Moneybookers.

Not really worried about it, but I would like it to be in there when the market opens tomorrow.
Thank you.

Dear Sir,
What sum did you deposit? Also I need to know your account number with MoneyBookers.
MikeyHaynes
I deposited $100
And my MB account number is 14948906

Thanks
IFX Katerine
Hello.
Your deposit application was received. It will be credited to your account as soon as possible.
alexxx
hi
i hope you're doing well
i got a problem i deposited 8$ today but i didnt get it in my account
and i used to get the money in the same min i deposite

thanks
bujaria
please help wacko.gif
I do not know what reply ,I should do
had more than 1 week
no answer to the certainty

angry.gif angry.gif
I do not know, whether at work or not
I enclose my letters to the department of finance and support

thanks for the help



dear : sir
How long should I wait for an explanation from you

thx

--- On Sun, 2/7/10, rony arifin <bujaria2000@yahoo.com> wrote:


From: rony arifin <bujaria2000@yahoo.com>
Subject: Fw: Re: Fw: Re: Fw: Status deposit
To: support@instaforex.com
Cc: eng.finance@instaforex.com
Date: Sunday, February 7, 2010, 11:43 PM


dear : Sir
please explanation of InstaForex
I've got one week deposit is not received an answer
please explain once again
thanks

Rony Arifin


--- On Thu, 2/4/10, InstaForex Support <support@mail.instaforex.com> wrote:


From: InstaForex Support <support@mail.instaforex.com>
Subject: Re: Fw: Re: Fw: Status deposit
To: "rony arifin" <bujaria2000@yahoo.com>
Date: Thursday, February 4, 2010, 9:11 AM

Dear rony arifin,

Information about deposit was passed to the Finance department. Deposit will be processed manually as it was not processed automatically. Please wait.

If you have any questions please do not hesitate to contact us in future. Thank you for your letter.
Sincerely yours, Client Service
InstaForex Companies Group
http://instaforex.com

2010/2/4 rony arifin <bujaria2000@yahoo.com>


dear; sir
please... help....


--- On Thu, 2/4/10, InstaForex Support <support@mail.instaforex.com> wrote:


From: InstaForex Support <support@mail.instaforex.com>
Subject: Re: Fw: Status deposit
To: "rony arifin" <bujaria2000@yahoo.com>
Date: Thursday, February 4, 2010, 12:24 AM


Dear Rony Arifin,

Your trading account will be credited at the working time of our Finance Deapartment.
Finance Department working time: 8:00-17:00 (GTM 00)
Please wait.
We apologize.

If you have any questions please do not hesitate to contact us in future. Thank you for your letter.

Sincerely yours, Client Service
InstaForex Companies Group
http://instaforex.com



2010/2/4 rony arifin <bujaria2000@yahoo.com>

dear : sir

why not answer my email
how the status of my deposit
please ...., please ....

thx


--- On Wed, 2/3/10, rony arifin <bujaria2000@yahoo.com> wrote:


From: rony arifin <bujaria2000@yahoo.com>
Subject: Fw: Status deposit

To: eng.finance@instaforex.com
Cc: support@instaforex.com
Date: Wednesday, February 3, 2010, 12:09 AM



--- On Wed, 2/3/10, rony arifin <bujaria2000@yahoo.com> wrote:


From: rony arifin <bujaria2000@yahoo.com>
Subject: Status deposit
To: eng.finance@instaforex.com
Cc: support@instaforex.com
Date: Wednesday, February 3, 2010, 12:08 AM

please help and assurance from the status of my deposit
My account number:52055
name:Rony Arifin
I make a deposit on Monday, with the use transfer LR
The attached proof of transfer of LR:
Dear Rony,

You have successfully sent a payment from your account U7061157

Date: 2/1/2010 08:12
Batch: 28263399
Sent To: U3365290
Amount: $150.00
Memo: Deposit to account 52055


I do charting with Mr Alexsander, Who said there was a problem with the automatic transfer system. In doing so manually.
I wait until this time, i did not deposit into my account too ...?
I do not know the problem...?

please answer and the certainty of the status my deposit
i wait an answer foy you.

thanks

Rony Arifin






IFX Katerine
Dear Rony,
Your deposit was not credited automatically due to the bug. We make an apology. Today your money has been added, please, check your trading account.
ifx_arabic
QUOTE (alexxx @ Feb 9 2010, 09:43 PM) *
hi
i hope you're doing well
i got a problem i deposited 8$ today but i didnt get it in my account
and i used to get the money in the same min i deposite

thanks



Hello sir ,would you please mention your trading account number and LR acc number which you used to make the deposit ?

we will be glad to help you

Regards,
dickyteo
Dear Support,

I had created an account on Sunday, 14 February 2010 and deposited $1400 to my account via Liberty Reserve.

As i know, deposit via Liberty Reserve will instantly credit the account within a few second. Unfortunately my account did not get the fund after deposit until now.

I would like to ask for your help about the deposit problem, following is the detail of my account and the deposit:

My account: 7022307
My Liberty Reserve account: U4933138

Detail of the deposit via Liberty Reserve (copy from LR email):

Date: 2/14/2010 13:48
Batch: 29565557
From: U4933138
Sent To: U3365290
Amount: $1400.00
Memo: Deposit to account 7022307

Thanks for your help.

Regards,

Teo
dickyteo
Since my last deposit $1400 did not credit to my account, while waiting for the solution, i had create a new account again and try to deposit $1350, i also get the same problem, my money had been deducted but my account did not been credit.

Total pending deposit is $1400 + $1350 , please help me, i really worried about this.

My second deposit detail is:

My account: 7022476

My Liberty Reserve account: U4933138

Detail of the deposit via Liberty Reserve (copy from LR email):

Date: 2/15/2010 15:08
Batch: 29656185
From: U4933138
Sent To: U3365290
Amount: $1350.00
Memo: Deposit to account 7022476

-------------------------------------------

Total deposit problem is $2750 ($1400 + $1350) now, please help me.
dickyteo
QUOTE (dickyteo @ Feb 15 2010, 10:21 PM) *
Since my last deposit $1400 did not credit to my account, while waiting for the solution, i had create a new account again and try to deposit $1350, i also get the same problem, my money had been deducted but my account did not been credit.

Total pending deposit is $1400 + $1350 , please help me, i really worried about this.

My second deposit detail is:

My account: 7022476

My Liberty Reserve account: U4933138

Detail of the deposit via Liberty Reserve (copy from LR email):

Date: 2/15/2010 15:08
Batch: 29656185
From: U4933138
Sent To: U3365290
Amount: $1350.00
Memo: Deposit to account 7022476

-------------------------------------------

Total deposit problem is $2750 ($1400 + $1350) now, please help me.


Dear Support,

The 2nd deposit ($1350) had been added to my 2nd account 7022476. Thank you for your help.

But the 1st deposit ($1400) haven't added to my account, can you help me to check?

The 1st deposit detail is:

My account: 7022307
My Liberty Reserve account: U4933138

Detail of the deposit via Liberty Reserve (copy from LR email):

Date: 2/14/2010 13:48
Batch: 29565557
From: U4933138
Sent To: U3365290
Amount: $1400.00
Memo: Deposit to account 7022307

Thank you. Hope you can help me.

Regards,

Teo
IFX Kirill
QUOTE (dickyteo @ Feb 15 2010, 07:24 PM) *
Dear Support,

The 2nd deposit ($1350) had been added to my 2nd account 7022476. Thank you for your help.

But the 1st deposit ($1400) haven't added to my account, can you help me to check?

The 1st deposit detail is:

My account: 7022307
My Liberty Reserve account: U4933138

Detail of the deposit via Liberty Reserve (copy from LR email):

Date: 2/14/2010 13:48
Batch: 29565557
From: U4933138
Sent To: U3365290
Amount: $1400.00
Memo: Deposit to account 7022307

Thank you. Hope you can help me.

Regards,

Teo



Dear Sir,
1400 USD are credited to your account. Please, check your statement.
Sorry for inconveniences.
dickyteo
QUOTE (IFX Kirill @ Feb 16 2010, 05:18 PM) *
Dear Sir,
1400 USD are credited to your account. Please, check your statement.
Sorry for inconveniences.


I had received the credit to my account, thank you for your help.
IFX Kirill
QUOTE (dickyteo @ Feb 16 2010, 11:42 AM) *
I had received the credit to my account, thank you for your help.


You are welcome.
ifx_arabic
QUOTE (dickyteo @ Feb 16 2010, 11:42 AM) *
I had received the credit to my account, thank you for your help.


We were glad to help you, if you have any questions, we will answer them with great pleasure.
Have nice trading with us.

Regards.
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