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Can't Access my trader Cabinet.., Admin Help Me Please. |
Feb 3, 2011, 09:06 PM
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#1
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Group: Members Posts: 2 Joined: February 3, 2011 Member No.: 8,374 |
Feb 3, 2011, 09:06 PM
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#1
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Distinguished Hello.
I have a problem with access my Cabinet. My name is VICTOR MANUEL MARIA FAMILY. Trading account number (login): 238737 I tried to access my cabinet office, and I could not, tell me that my login data are wrong. However, I have opened my trader platform, and are the same login information as cabinet office. I used the Restore Password trader Option, and I received a new password, but still can not access my cabinet. i try more than 3 time, and now say me that..., You're wrong more than 3 times. and now asks me to enter the code in the image but the image does not load. I tested with 3 different browsers and I could not solve this situation Tell me what I do to resolve this situation. I hope for you. Please check this situation. I hope for you. |
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Feb 4, 2011, 04:37 PM
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#2
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Group: Representative Posts: 1,686 Joined: December 9, 2010 Member No.: 6,359 |
Feb 4, 2011, 04:37 PM
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#2
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Hello!
You should send description of your problem to support [at] instaforex.com. And it will be better if you also attach screenshots of the error. |
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Feb 4, 2011, 06:49 PM
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#3
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Group: Members Posts: 2 Joined: February 3, 2011 Member No.: 8,374 |
Feb 4, 2011, 06:49 PM
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#3
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Feb 5, 2011, 11:27 AM
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#4
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Group: Representative Posts: 1,686 Joined: December 9, 2010 Member No.: 6,359 |
Feb 5, 2011, 11:27 AM
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#4
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Thanks IFX Yana. My problem has been resolved. Thank you very much for your attention .. Support quite fast. I am glad to help you! You are welcome! |
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Feb 12, 2011, 11:47 AM
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#5
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Group: Members Posts: 44 Joined: October 5, 2010 Member No.: 4,698 |
Feb 12, 2011, 11:47 AM
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#5
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just try more times, but it no work!
can you help me? |
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Feb 12, 2011, 11:49 AM
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#6
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Group: Members Posts: 44 Joined: October 5, 2010 Member No.: 4,698 |
Feb 12, 2011, 11:49 AM
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#6
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Feb 12, 2011, 04:40 PM
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#7
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Group: Representative Posts: 1,686 Joined: December 9, 2010 Member No.: 6,359 |
Feb 12, 2011, 04:40 PM
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#7
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Hello! The fact is that there was a bug in the cabinat logining. But now it works correct.
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Mar 5, 2011, 10:06 AM
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#8
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Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
Mar 5, 2011, 10:06 AM
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#8
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what is wrong? InstaForex changed something?? I hope someone can check it and about the commissions, I hope I can get a reply, my Account: 32129
About the Commissions, just check my account history, Do not let me down InstaChina InstaForex未受任何监管,经常克扣客户盈利及奖励
请联系QQ 105360942,为您推荐值得信赖的大公司! |
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Mar 5, 2011, 03:50 PM
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#9
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Group: Representative Posts: 1,204 Joined: June 9, 2009 From: Russia Member No.: 5 |
Mar 5, 2011, 03:50 PM
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#9
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Please, copy the error message you get when try to log in the cabinet.
Regards, official representative ________________________________________ Official Website | FAQ | Contacts | Blog |
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Mar 5, 2011, 04:36 PM
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#10
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Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
Mar 5, 2011, 04:36 PM
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#10
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show password wrong, but at the same time, I use the same one login MT4, it is successful, must be some bug
InstaForex未受任何监管,经常克扣客户盈利及奖励
请联系QQ 105360942,为您推荐值得信赖的大公司! |
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Mar 6, 2011, 09:34 AM
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#11
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Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
Mar 6, 2011, 09:34 AM
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#11
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I think there is something wrong with the system, my another account works fine and I can login both MT4 and Cabinet, but for my affiliate account 32129, I can login MT4, but can not login Cabinet, so, hmmm... what should we say about this?
InstaForex未受任何监管,经常克扣客户盈利及奖励
请联系QQ 105360942,为您推荐值得信赖的大公司! |
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Mar 7, 2011, 11:00 AM
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#12
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Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
Mar 7, 2011, 11:00 AM
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#12
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anyone can help me?
InstaForex未受任何监管,经常克扣客户盈利及奖励
请联系QQ 105360942,为您推荐值得信赖的大公司! |
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Mar 7, 2011, 11:39 AM
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#13
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Group: Representative Posts: 1,204 Joined: June 9, 2009 From: Russia Member No.: 5 |
Mar 7, 2011, 11:39 AM
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#13
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Please, be patinet. We are just back after a weekend. Your problem will be considered during a day.
Regards, official representative ________________________________________ Official Website | FAQ | Contacts | Blog |
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Mar 7, 2011, 12:22 PM
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#14
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Group: Members Posts: 620 Joined: October 18, 2010 Member No.: 4,993 |
Mar 7, 2011, 12:22 PM
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#14
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I think there is something wrong with the system, my another account works fine and I can login both MT4 and Cabinet, but for my affiliate account 32129, I can login MT4, but can not login Cabinet, so, hmmm... what should we say about this? You should contact eng.partners[at]instaforex.com Only they can help you with this problem. Regards, official representative Alexandra Melyukhova ________________________________________ Official Website | FAQ | Contacts | Weblog |
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Mar 7, 2011, 01:34 PM
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#15
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Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
Mar 7, 2011, 01:34 PM
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#15
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what do you mean? I can not login Cabinet, not about cooperations, Now I need to login Cabinet, should not I post it here?
InstaForex未受任何监管,经常克扣客户盈利及奖励
请联系QQ 105360942,为您推荐值得信赖的大公司! |
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Mar 7, 2011, 01:40 PM
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#16
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Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
Mar 7, 2011, 01:40 PM
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#16
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I contact via live chat, and then, now, I can not open the main site
I mean this one: instaforex.com InstaForex未受任何监管,经常克扣客户盈利及奖励
请联系QQ 105360942,为您推荐值得信赖的大公司! |
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Mar 7, 2011, 04:05 PM
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#17
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Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
Mar 7, 2011, 04:05 PM
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#17
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InstaForex未受任何监管,经常克扣客户盈利及奖励
请联系QQ 105360942,为您推荐值得信赖的大公司! |
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Apr 23, 2011, 02:17 PM
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#18
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Group: Representative Posts: 1,686 Joined: December 9, 2010 Member No.: 6,359 |
Apr 23, 2011, 02:17 PM
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#18
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These were temporary technical problem with our web-site. |
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