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Instaforex support doesent work any more
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ThinP
post Feb 9 2016, 10:55 AM
Post #1
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Hi

On 03.02.2016 i bought VPS server.
After that i didn't get any mail from support with password.

I wrote twice by emails and three times by chat and still no answer......

Is support still working ???
Who is sitting on other site?

Last time i got that problem it was solved in 40 minutes.
Now i am waiting 4 days for such simple thing......

Disappointing......


Thinp
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IFX Yvonne
post Feb 10 2016, 04:18 AM
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QUOTE (ThinP @ Feb 9 2016, 10:55 AM) *
Hi

On 03.02.2016 i bought VPS server.
After that i didn't get any mail from support with password.

I wrote twice by emails and three times by chat and still no answer......

Is support still working ???
Who is sitting on other site?

Last time i got that problem it was solved in 40 minutes.
Now i am waiting 4 days for such simple thing......

Disappointing......


Thinp



Dear Sir,

Where did you send your e-mail? Kindly give us the complete details of your problem and do not forget to provide your trading account number. Thank you.



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ThinP
post Feb 10 2016, 09:17 AM
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QUOTE (IFX Yvonne @ Feb 10 2016, 04:18 AM) *
Dear Sir,

Where did you send your e-mail? Kindly give us the complete details of your problem and do not forget to provide your trading account number. Thank you.


Hi

Conversations with 'technical support' in attachment.
Attached File(s)
Attached File  emails_ts.eml.zip ( 7.96K ) Number of downloads: 245
 
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IFX Yvonne
post Feb 10 2016, 10:58 AM
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QUOTE (ThinP @ Feb 10 2016, 09:17 AM) *
Hi

Conversations with 'technical support' in attachment.



Dear Sir,

Sorry, but I couldn't view your files. Please specify the complete details of your problem and do not forget to provide your trading account number. Thank you.



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ThinP
post Feb 10 2016, 11:01 AM
Post #5
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Member No.: 27,315

QUOTE (IFX Yvonne @ Feb 10 2016, 10:58 AM) *
Dear Sir,

Sorry, but I couldn't view your files. Please specify the complete details of your problem and do not forget to provide your trading account number. Thank you.


Dialogue № 11299-120735222
05 Feb 19:18
#11299-120735222
Hi
05 Feb 19:19
Support manager 122
Do you have any questions?
05 Feb 19:19
#11299-120735222
Hi
05 Feb 19:19
#11299-120735222
How can i get password for VPS service. Status: ordered Button "Get access" dont work
05 Feb 19:19
#11299-120735222
VPS ip: 109.120.143.88
05 Feb 19:20
Support manager 122
In that case, kindly send email to support@instaforex.com so it can be forwarded directly to our specialist. Please make sure to indicate the account number, VPS details and brief explanation within mail.
05 Feb 19:20
#11299-120735222
i wrote but no answer
05 Feb 19:20
Support manager 122
The account number please.
05 Feb 19:21
#11299-120735222
5064952
05 Feb 19:21
Support manager 122
One minute please.
05 Feb 19:22
Support manager 122
The new report has been passed to. We will inform the update via pkajstura@wp.pl. Kindly wait for it.
05 Feb 19:23
#11299-120735222
OK.thank you
05 Feb 19:23
Support manager 122
You're welcome. Thank you for requesting assistance in the Client Support Department.


Dialogue № 495662-120863960
08 Feb 07:46
#495662-120863960
Hi
08 Feb 07:47
Support Manager 734
Yes please.
08 Feb 07:47
#495662-120863960
How long have to wait for answer rfom support?
08 Feb 07:47
Support Manager 734
Could you provide more details regarding this matter ?
08 Feb 07:47
#495662-120863960
05.02.2016 i send information abbout problem with vps
08 Feb 07:47
#495662-120863960
i cant acces to it
08 Feb 07:48
#495662-120863960
i didnt get email with password
08 Feb 07:48
Support Manager 734
Please provide your VPS details by following manner: Account no: VPS log in: VPS password: IP:
08 Feb 07:48
#495662-120863960
last time i got that problem it took 40 minutes to solve it
08 Feb 07:48
#495662-120863960
acc: 5064952
08 Feb 07:49
#495662-120863960
ip: 109.120.143.88
08 Feb 07:49
#495662-120863960
status of vps: ordered
08 Feb 07:50
#495662-120863960
button 'get acces' doesent work
08 Feb 07:53
Support Manager 734
Your issue has been forwarded to our related department .We kindly ask you to wait.
08 Feb 07:54
#495662-120863960
Thank you.
08 Feb 07:54
Support Manager 734
You are welcome.



Dialogue № 11299-120979225
09 Feb 08:31
#11299-120979225
Hi
09 Feb 08:31
#11299-120979225
Hi
09 Feb 08:32
#11299-120979225
How many times i have to write to "instaforex support" that my VPS dont work
09 Feb 08:32
#11299-120979225
i bought it on 03.02.2016
09 Feb 08:32
#11299-120979225
but i didnt get password
09 Feb 08:33
#11299-120979225
and i didnt get any answer from support
09 Feb 08:33
#11299-120979225
WHY??!!
09 Feb 08:33
Support manager 208
Please provide me your account number, phone password.
09 Feb 08:34
#11299-120979225
why do you need phone password
09 Feb 08:34
#11299-120979225
my acc is 5064952
09 Feb 08:35
Support manager 208
Phone password is required in order to check your account information.
09 Feb 08:35
#11299-120979225
heh. just reset this vps or create new
09 Feb 08:36
#11299-120979225
button "get access" dont work
09 Feb 08:37
#11299-120979225
vps ip:109.120.143.88
09 Feb 08:39
Support manager 208
Information is submitted to the concerned Department. We apologize for any inconvenience.
09 Feb 08:40
#11299-120979225
will see.
09 Feb 08:40
#11299-120979225
Tell me please. where to write to close account
09 Feb 08:41
Support manager 208
Please be informed that the account cannot be closed. It will be automatically achieved when there is no any activities for 90 days.
09 Feb 08:42
#11299-120979225
OK. thank you. I am waiting for answer from support.
09 Feb 08:42
Support manager 208
Always glad to help you.

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IFX Yvonne
post Feb 10 2016, 01:04 PM
Post #6
Advanced Member
***

Group: Representative
Posts: 371
Joined: 1-April 13
Member No.: 21,166

QUOTE (ThinP @ Feb 10 2016, 11:01 AM) *
Dialogue № 11299-120735222
05 Feb 19:18
#11299-120735222
Hi
05 Feb 19:19
Support manager 122
Do you have any questions?
05 Feb 19:19
#11299-120735222
Hi
05 Feb 19:19
#11299-120735222
How can i get password for VPS service. Status: ordered Button "Get access" dont work
05 Feb 19:19
#11299-120735222
VPS ip: 109.120.143.88
05 Feb 19:20
Support manager 122
In that case, kindly send email to support@instaforex.com so it can be forwarded directly to our specialist. Please make sure to indicate the account number, VPS details and brief explanation within mail.
05 Feb 19:20
#11299-120735222
i wrote but no answer
05 Feb 19:20
Support manager 122
The account number please.
05 Feb 19:21
#11299-120735222
5064952
05 Feb 19:21
Support manager 122
One minute please.
05 Feb 19:22
Support manager 122
The new report has been passed to. We will inform the update via pkajstura@wp.pl. Kindly wait for it.
05 Feb 19:23
#11299-120735222
OK.thank you
05 Feb 19:23
Support manager 122
You're welcome. Thank you for requesting assistance in the Client Support Department.


Dialogue № 495662-120863960
08 Feb 07:46
#495662-120863960
Hi
08 Feb 07:47
Support Manager 734
Yes please.
08 Feb 07:47
#495662-120863960
How long have to wait for answer rfom support?
08 Feb 07:47
Support Manager 734
Could you provide more details regarding this matter ?
08 Feb 07:47
#495662-120863960
05.02.2016 i send information abbout problem with vps
08 Feb 07:47
#495662-120863960
i cant acces to it
08 Feb 07:48
#495662-120863960
i didnt get email with password
08 Feb 07:48
Support Manager 734
Please provide your VPS details by following manner: Account no: VPS log in: VPS password: IP:
08 Feb 07:48
#495662-120863960
last time i got that problem it took 40 minutes to solve it
08 Feb 07:48
#495662-120863960
acc: 5064952
08 Feb 07:49
#495662-120863960
ip: 109.120.143.88
08 Feb 07:49
#495662-120863960
status of vps: ordered
08 Feb 07:50
#495662-120863960
button 'get acces' doesent work
08 Feb 07:53
Support Manager 734
Your issue has been forwarded to our related department .We kindly ask you to wait.
08 Feb 07:54
#495662-120863960
Thank you.
08 Feb 07:54
Support Manager 734
You are welcome.



Dialogue № 11299-120979225
09 Feb 08:31
#11299-120979225
Hi
09 Feb 08:31
#11299-120979225
Hi
09 Feb 08:32
#11299-120979225
How many times i have to write to "instaforex support" that my VPS dont work
09 Feb 08:32
#11299-120979225
i bought it on 03.02.2016
09 Feb 08:32
#11299-120979225
but i didnt get password
09 Feb 08:33
#11299-120979225
and i didnt get any answer from support
09 Feb 08:33
#11299-120979225
WHY??!!
09 Feb 08:33
Support manager 208
Please provide me your account number, phone password.
09 Feb 08:34
#11299-120979225
why do you need phone password
09 Feb 08:34
#11299-120979225
my acc is 5064952
09 Feb 08:35
Support manager 208
Phone password is required in order to check your account information.
09 Feb 08:35
#11299-120979225
heh. just reset this vps or create new
09 Feb 08:36
#11299-120979225
button "get access" dont work
09 Feb 08:37
#11299-120979225
vps ip:109.120.143.88
09 Feb 08:39
Support manager 208
Information is submitted to the concerned Department. We apologize for any inconvenience.
09 Feb 08:40
#11299-120979225
will see.
09 Feb 08:40
#11299-120979225
Tell me please. where to write to close account
09 Feb 08:41
Support manager 208
Please be informed that the account cannot be closed. It will be automatically achieved when there is no any activities for 90 days.
09 Feb 08:42
#11299-120979225
OK. thank you. I am waiting for answer from support.
09 Feb 08:42
Support manager 208
Always glad to help you.



Dear Sir,

We have already sent the VPS login details to you. Kindly check the spam folder of your e-mail box or contact us via Live Chat or from another e-mail. Thank you.



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ThinP
post Feb 11 2016, 08:27 AM
Post #7
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Group: Members
Posts: 5
Joined: 29-August 15
Member No.: 27,315

QUOTE (IFX Yvonne @ Feb 10 2016, 01:04 PM) *
Dear Sir,

We have already sent the VPS login details to you. Kindly check the spam folder of your e-mail box or contact us via Live Chat or from another e-mail. Thank you.



Spam folder is empty. I dont even get daily confirmations.
Like You see on attached conversations ""support" cant help me. They dont know what to do.
They need my password for account .......but for what? Is this right?
I dont think so!!!
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IFX Yvonne
post Feb 11 2016, 09:05 AM
Post #8
Advanced Member
***

Group: Representative
Posts: 371
Joined: 1-April 13
Member No.: 21,166

QUOTE (ThinP @ Feb 11 2016, 08:27 AM) *
Spam folder is empty. I dont even get daily confirmations.
Like You see on attached conversations ""support" cant help me. They dont know what to do.
They need my password for account .......but for what? Is this right?
I dont think so!!!


Dear Sir,

We kindly ask you to please contact us via Live Chat or from another e-mail because the VPS login details were sent to you several times. Thank you.



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