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withdrawal epayments problem
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Ifx.Benoit.Plour...
post Apr 8 2015, 05:42 PM
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hi i do a withdrawal at 7 april 2015 check here :

Dear Christine Racette,

You have submitted the request for withdrawal from account 353393

Transfer details are presented below:

Date and Time (GMT+2): 07/04/2015 17:59:59
Payment system: ePayments, account 000-414783
Total amount: 495.00 USD

the financial department told to me its already proceed by side of instaforex

but i received nothing no money and no email confirmation

i sent email to financial department with a sreenshot on my wallet to proof i received nothing

can you help me with that problem ??

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IFX Yvonne
post Apr 9 2015, 02:46 AM
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QUOTE (Ifx.Benoit.Plourde @ Apr 8 2015, 05:42 PM) *
hi i do a withdrawal at 7 april 2015 check here :

Dear Christine Racette,

You have submitted the request for withdrawal from account 353393

Transfer details are presented below:

Date and Time (GMT+2): 07/04/2015 17:59:59
Payment system: ePayments, account 000-414783
Total amount: 495.00 USD

the financial department told to me its already proceed by side of instaforex

but i received nothing no money and no email confirmation

i sent email to financial department with a sreenshot on my wallet to proof i received nothing

can you help me with that problem ??


Hi Ifx.Benoit.Plourde! Please wait, I'd already forwarded your concern to my colleagues and I'll get back to you right after I got a response from them.



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Ifx.Benoit.Plour...
post Apr 9 2015, 09:24 AM
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Official Representative in Canada
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Group: Members
Posts: 85
Joined: 29-April 11
From: Quebec city in Canada
Member No.: 9,774

ok i wait some good news by you thanks
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IFX Yvonne
post Apr 10 2015, 03:49 AM
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QUOTE (Ifx.Benoit.Plourde @ Apr 9 2015, 09:24 AM) *
ok i wait some good news by you thanks



Hi IFX.Benoit.Plourde! Your withdrawal is already processed. Time (UTC): 4/8/2015 12:21:33 PM



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Ifx.Benoit.Plour...
post Apr 10 2015, 10:41 AM
Post #5
Official Representative in Canada
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Group: Members
Posts: 85
Joined: 29-April 11
From: Quebec city in Canada
Member No.: 9,774

hi and thanks for your time i know in client cabinet my withdrawal is prosseced but i not received money in my epayments wallet i sent the proof at finance department but no news since my account is 353393

Dear Christine Racette,

You have submitted the request for withdrawal from account 353393

Transfer details are presented below:

Date and Time (GMT+2): 07/04/2015 17:59:59
Payment system: ePayments, account 000-414783
Total amount: 495.00 USD

and epayments confirm to me instaforex dont deposit in my wallet the mistake is in your side

are you able to send to me in my email chrirac@hotmail.com the proof with details about your transfer not only what we see in client cabinet in status

thanks a lot
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IFX Yvonne
post Apr 10 2015, 12:04 PM
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QUOTE (Ifx.Benoit.Plourde @ Apr 10 2015, 10:41 AM) *
hi and thanks for your time i know in client cabinet my withdrawal is prosseced but i not received money in my epayments wallet i sent the proof at finance department but no news since my account is 353393

Dear Christine Racette,

You have submitted the request for withdrawal from account 353393

Transfer details are presented below:

Date and Time (GMT+2): 07/04/2015 17:59:59
Payment system: ePayments, account 000-414783
Total amount: 495.00 USD

and epayments confirm to me instaforex dont deposit in my wallet the mistake is in your side

are you able to send to me in my email chrirac@hotmail.com the proof with details about your transfer not only what we see in client cabinet in status

thanks a lot



Hi IFX.Benoit.Plourde! Kindly wait, I'd already forwarded this matter to my colleagues and I'll get back to you right after I got a response from them. Your patience is highly appreciated.



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Ifx.Benoit.Plour...
post Apr 10 2015, 05:55 PM
Post #7
Official Representative in Canada
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Group: Members
Posts: 85
Joined: 29-April 11
From: Quebec city in Canada
Member No.: 9,774

QUOTE (IFX Yvonne @ Apr 10 2015, 07:04 AM) *
Hi IFX.Benoit.Plourde! Kindly wait, I'd already forwarded this matter to my colleagues and I'll get back to you right after I got a response from them. Your patience is highly appreciated.



its ok now with support of epayments check here :


Re: You have submitted the request for withdrawal
support@epayments.com
Ajouter aux contacts
09:27

À : chris rac
support@epayments.com
Dear Christine Racette,

Instaforex has resent funds by our request. Please check.

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IFX Yvonne
post Apr 13 2015, 12:06 PM
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Posts: 372
Joined: 1-April 13
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QUOTE (Ifx.Benoit.Plourde @ Apr 10 2015, 05:55 PM) *
its ok now with support of epayments check here :


Re: You have submitted the request for withdrawal
support@epayments.com
Ajouter aux contacts
09:27

À : chris rac
support@epayments.com
Dear Christine Racette,

Instaforex has resent funds by our request. Please check.



Hi Ifx.Benoit.Plourde! We're glad your problem has been solved already.



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