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InstaForex | Forex Forum | Forex world | InstaForex Forum _ Support Section _ Support
Posted by: Kovactrader May 27, 2014, 09:19 AM
Hello!
I would like to tell you my story. Have a look at it and read everything!
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I'm using many different trading strategies and one of it is also trading news.
Number 1 problem I had was with CLAUSE 5.12 of Public Offer Agreement. I wrote to CHIEF DEALER and he said 10% is calculated from CURRENT ACCOUNT BALANCE. I read Public Offer Agreement again and in CLAUSE 5.12 it is stated that 10% is calculated from deposits. I talk with 4 different support managers and ALL said 10% profit is calculated from SUM of ALL DEPOSITS I made. When I sent pictures of this talks I had with support to CHIEF DEALER he never answered me again. None of profits I made is bigger then 10% of sum of all deposit I made but I get CLAUSE 5.12 CORRECTION and all profits I made are gone. I wrote to CHIEF DEALER many times but no answer for 2 months now...
Number 2 problem. CHIEF DEALER said my trading strategy consist only on trading gaps and this is why they cancel my profit. It is not true that my trading strategy consisted only on price gaps and I said I can't see any gaps. I also said I want DETAILS (what trades, what time, why they are canceled,... and so on), I want proves. If they can't prove, why they cancel profit I made, then they have to give profit back to me. I wrote many times in last two months but again no answer...
Number 3 problem. In Public Offer Agreement at CLAUSE 3.14.6 it is stated they EVERY order must be opened at least 5 minutes. They do this for EVERY POSITIVE trade I made but it is interesting that NONE of NEGATIVE trades were CANCELED. They don't follow their own rules.
I have all the proves (print screens of talks, account history, emails,... ). If any one want to see them let me know.
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As you can see this broker will do everything they can to stop you making profit and when you want proves or answer why they lie and steal money they simply don't answer... Yes, great broker that is...
Posted by: IFX Yvonne May 27, 2014, 10:53 AM
QUOTE (Kovactrader @ May 27 2014, 09:19 AM) 
Hello!
I would like to tell you my story. Have a look at it and read everything!
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I'm using many different trading strategies and one of it is also trading news.
Number 1 problem I had was with CLAUSE 5.12 of Public Offer Agreement. I wrote to CHIEF DEALER and he said 10% is calculated from CURRENT ACCOUNT BALANCE. I read Public Offer Agreement again and in CLAUSE 5.12 it is stated that 10% is calculated from deposits. I talk with 4 different support managers and ALL said 10% profit is calculated from SUM of ALL DEPOSITS I made. When I sent pictures of this talks I had with support to CHIEF DEALER he never answered me again. None of profits I made is bigger then 10% of sum of all deposit I made but I get CLAUSE 5.12 CORRECTION and all profits I made are gone. I wrote to CHIEF DEALER many times but no answer for 2 months now...
Number 2 problem. CHIEF DEALER said my trading strategy consist only on trading gaps and this is why they cancel my profit. It is not true that my trading strategy consisted only on price gaps and I said I can't see any gaps. I also said I want DETAILS (what trades, what time, why they are canceled,... and so on), I want proves. If they can't prove, why they cancel profit I made, then they have to give profit back to me. I wrote many times in last two months but again no answer...
Number 3 problem. In Public Offer Agreement at CLAUSE 3.14.6 it is stated they EVERY order must be opened at least 5 minutes. They do this for EVERY POSITIVE trade I made but it is interesting that NONE of NEGATIVE trades were CANCELED. They don't follow their own rules.
I have all the proves (print screens of talks, account history, emails,... ). If any one want to see them let me know.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
As you can see this broker will do everything they can to stop you making profit and when you want proves or answer why they lie and steal money they simply don't answer... Yes, great broker that is...
I would like to tell you my story. Have a look at it and read everything!
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I'm using many different trading strategies and one of it is also trading news.
Number 1 problem I had was with CLAUSE 5.12 of Public Offer Agreement. I wrote to CHIEF DEALER and he said 10% is calculated from CURRENT ACCOUNT BALANCE. I read Public Offer Agreement again and in CLAUSE 5.12 it is stated that 10% is calculated from deposits. I talk with 4 different support managers and ALL said 10% profit is calculated from SUM of ALL DEPOSITS I made. When I sent pictures of this talks I had with support to CHIEF DEALER he never answered me again. None of profits I made is bigger then 10% of sum of all deposit I made but I get CLAUSE 5.12 CORRECTION and all profits I made are gone. I wrote to CHIEF DEALER many times but no answer for 2 months now...
Number 2 problem. CHIEF DEALER said my trading strategy consist only on trading gaps and this is why they cancel my profit. It is not true that my trading strategy consisted only on price gaps and I said I can't see any gaps. I also said I want DETAILS (what trades, what time, why they are canceled,... and so on), I want proves. If they can't prove, why they cancel profit I made, then they have to give profit back to me. I wrote many times in last two months but again no answer...
Number 3 problem. In Public Offer Agreement at CLAUSE 3.14.6 it is stated they EVERY order must be opened at least 5 minutes. They do this for EVERY POSITIVE trade I made but it is interesting that NONE of NEGATIVE trades were CANCELED. They don't follow their own rules.
I have all the proves (print screens of talks, account history, emails,... ). If any one want to see them let me know.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
As you can see this broker will do everything they can to stop you making profit and when you want proves or answer why they lie and steal money they simply don't answer... Yes, great broker that is...
Dear Sir,
We have thousands of clients withdrawing their profits without facing problems, so we urge you to refrain from making false accusations against our company without any solid proofs because we only act according to the agreement that you accepted upon opening an account with us. To be able to help you about this case, we need your trading account number.
Posted by: Kovactrader May 27, 2014, 11:34 AM
QUOTE (IFX Yvonne @ May 27 2014, 11:53 AM)
Dear Sir,
We have thousands of clients withdrawing their profits without facing problems, so we urge you to refrain from making false accusations against our company without any solid proofs because we only act according to the agreement that you accepted upon opening an account with us. To be able to help you about this case, we need your trading account number.
We have thousands of clients withdrawing their profits without facing problems, so we urge you to refrain from making false accusations against our company without any solid proofs because we only act according to the agreement that you accepted upon opening an account with us. To be able to help you about this case, we need your trading account number.
Well why then I don't get any answer from chief dealer for so long time then, why all my profit is gone without any details I want, why 5 minute rules is only for my positive trades, why I can't see any gap,...
Proves? Here they are...
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Posted by: Kovactrader May 27, 2014, 11:52 AM
QUOTE (Kovactrader @ May 27 2014, 12:34 PM)
Well why then I don't get any answer from chief dealer for so long time then, why all my profit is gone without any details I want, why 5 minute rules is only for my positive trades, why I can't see any gap,...
Proves? Here they are...
Proves? Here they are...
I wrote in 24hours that statement is incorrect and also didn't get any answer till now. I don't lie as you can see. All I said is true and I have evidence.
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Posted by: Kovactrader May 27, 2014, 11:59 AM
QUOTE (Kovactrader @ May 27 2014, 12:52 PM)
I wrote in 24hours that statement is incorrect and also didn't get any answer till now. I don't lie as you can see. All I said is true and I have evidence.
I also have evidence about 5 minute rule but can't post it here because of Max. single upload size...
Posted by: Kovactrader May 29, 2014, 05:39 PM
QUOTE (Kovactrader @ May 27 2014, 12:59 PM)
I also have evidence about 5 minute rule but can't post it here because of Max. single upload size...
You see!? No answer, nothing... What a great support and absolutely best broker...
Posted by: IFX Yvonne May 30, 2014, 07:04 AM
QUOTE (Kovactrader @ May 29 2014, 05:39 PM)
You see!? No answer, nothing... What a great support and absolutely best broker...
Dear Sir,
Your strategy is based on news trading and you regularly do this.The Dealer corrected the orders #900379089, 900377308, 900687954, 900687949, 900687331, 900743075, 900743067, 900992790, 900992784, 900992747, 900991371, 900992795, 901049389, 901020514, 901007489, and among them there were both loss-making and profit-making deals. But all of them were the part of your trading based on gaps and fast moving prices caused by economy news, which gives the Company the right to apply the Clause 5.12 of The Public Offer Agreement, because all of those orders were executed in the mentioned conditions.
The total amount of the pointed orders is $469.20, while the Dealer correct the less amount - $441.00. Your deposit after the last stop out was $44.00. The correction affect neither the deposit nor the profit made on from non-news trading ($365.00 above the deposit, which you have withdrawn). Considering your deposit after the last stop out in amount of $44.00 and the profit made from the news trading ($469.20), your refers to the 10% mentioned in the Clause 5.12 are not relevant. The correction was applying within the Agreement you accepted.
Posted by: Kovactrader May 30, 2014, 08:40 AM
QUOTE (IFX Yvonne @ May 30 2014, 08:04 AM)
Dear Sir,
Your strategy is based on news trading and you regularly do this.The Dealer corrected the orders #900379089, 900377308, 900687954, 900687949, 900687331, 900743075, 900743067, 900992790, 900992784, 900992747, 900991371, 900992795, 901049389, 901020514, 901007489, and among them there were both loss-making and profit-making deals. But all of them were the part of your trading based on gaps and fast moving prices caused by economy.
Your strategy is based on news trading and you regularly do this.The Dealer corrected the orders #900379089, 900377308, 900687954, 900687949, 900687331, 900743075, 900743067, 900992790, 900992784, 900992747, 900991371, 900992795, 901049389, 901020514, 901007489, and among them there were both loss-making and profit-making deals. But all of them were the part of your trading based on gaps and fast moving prices caused by economy.
1. As I said it is not true I trade only news, but I also use some different strategies.
2. Where in Public Offer Agreement it is stated I am not allowed to trade news?
3. I looked at order 900379089. I can't see any gap on my chart. Can you prove there was a gap?
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Posted by: IFX Yvonne May 30, 2014, 12:07 PM
QUOTE (Kovactrader @ May 30 2014, 08:40 AM)
1. As I said it is not true I trade only news, but I also use some different strategies.
2. Where in Public Offer Agreement it is stated I am not allowed to trade news?
3. I looked at order 900379089. I can't see any gap on my chart. Can you prove there was a gap?
2. Where in Public Offer Agreement it is stated I am not allowed to trade news?
3. I looked at order 900379089. I can't see any gap on my chart. Can you prove there was a gap?
Dear Sir,
We did not say that all the deals were based on news trading - only those ones which got corrected. The Public Agreement does not prohibit news trading, though there some limitations, because this strategy is high-risky. So, the Clause 5.12 was applied to your account.
Posted by: Kovactrader May 30, 2014, 01:19 PM
QUOTE (IFX Yvonne @ May 30 2014, 01:07 PM)
Dear Sir,
We did not say that all the deals were based on news trading - only those ones which got corrected. The Public Agreement does not prohibit news trading, though there some limitations, because this strategy is high-risky. So, the Clause 5.12 was applied to your account.
We did not say that all the deals were based on news trading - only those ones which got corrected. The Public Agreement does not prohibit news trading, though there some limitations, because this strategy is high-risky. So, the Clause 5.12 was applied to your account.
Why CLAUSE 5.12 if NONE of trade profit is equal or bigger then 10% of SUM of all deposit I made?
Posted by: IFX Yvonne Jun 2, 2014, 06:56 AM
QUOTE
3. I looked at order 900379089. I can't see any gap on my chart. Can you prove there was a gap?
Dear Sir,
According to the Clause 5.12:
When the price change, connected with a difference between the instrument last price at market close and the instrument first price at market open, or connected with news release, leads to a profit higher than 10% of the initial deposit, the Company reserves the right to use correction of such trade financial result in the size proportionate to the difference of the abovementioned prices in pips, by means of deducting the funds with the comment "Clause 5.12. correction". In certain cases it is at the Company’s discretion to set the minimal profit change below a 10% level (of the initial deposit).
The part mentioning a gap in this clause does not related to your case. The result of your order was affected by the price fluctuation due to economy news release, which is clearly visible on your screenshot.
Posted by: Kovactrader Jun 2, 2014, 09:11 AM
QUOTE (IFX Yvonne @ Jun 2 2014, 07:56 AM)
Dear Sir,
According to the Clause 5.12:
When the price change, connected with a difference between the instrument last price at market close and the instrument first price at market open, or connected with news release, leads to a profit higher than 10% of the initial deposit, the Company reserves the right to use correction of such trade financial result in the size proportionate to the difference of the abovementioned prices in pips, by means of deducting the funds with the comment "Clause 5.12. correction". In certain cases it is at the Company’s discretion to set the minimal profit change below a 10% level (of the initial deposit).
The part mentioning a gap in this clause does not related to your case. The result of your order was affected by the price fluctuation due to economy news release, which is clearly visible on your screenshot.
According to the Clause 5.12:
When the price change, connected with a difference between the instrument last price at market close and the instrument first price at market open, or connected with news release, leads to a profit higher than 10% of the initial deposit, the Company reserves the right to use correction of such trade financial result in the size proportionate to the difference of the abovementioned prices in pips, by means of deducting the funds with the comment "Clause 5.12. correction". In certain cases it is at the Company’s discretion to set the minimal profit change below a 10% level (of the initial deposit).
The part mentioning a gap in this clause does not related to your case. The result of your order was affected by the price fluctuation due to economy news release, which is clearly visible on your screenshot.
'or connected with news release, leads to a profit higher than 10% of the initial deposit'
None of my profit is higher then 10%, so I do not understand why this CLAUSE 5.12 correction. Can you explain, please?
Posted by: Kovactrader Jun 3, 2014, 11:10 AM
QUOTE (Kovactrader @ Jun 2 2014, 10:11 AM)
'or connected with news release, leads to a profit higher than 10% of the initial deposit'
None of my profit is higher then 10%, so I do not understand why this CLAUSE 5.12 correction. Can you explain, please?
None of my profit is higher then 10%, so I do not understand why this CLAUSE 5.12 correction. Can you explain, please?
Hello! May I get answer? Thank you!
Posted by: IFX Yvonne Jun 3, 2014, 11:57 AM
QUOTE (Kovactrader @ Jun 2 2014, 09:11 AM)
'or connected with news release, leads to a profit higher than 10% of the initial deposit'
None of my profit is higher then 10%, so I do not understand why this CLAUSE 5.12 correction. Can you explain, please?
None of my profit is higher then 10%, so I do not understand why this CLAUSE 5.12 correction. Can you explain, please?
Dear Sir,
In this situation we only take into account of your last deposit in amount of USD44 after the last stop out. 10% of USD44 is USD4.4. The profit of each of the corrected deal is bigger than this amount.
Posted by: Kovactrader Jun 3, 2014, 12:50 PM
QUOTE (IFX Yvonne @ Jun 3 2014, 12:57 PM)
Dear Sir,
In this situation we only take into account of your last deposit in amount of USD44 after the last stop out. 10% of USD44 is USD4.4. The profit of each of the corrected deal is bigger than this amount.
In this situation we only take into account of your last deposit in amount of USD44 after the last stop out. 10% of USD44 is USD4.4. The profit of each of the corrected deal is bigger than this amount.
What is situation you are talking about?
May I know why only last deposit? When I talked with support they said 10% is calculated from sum of all deposits I made. You have pictures of that talks in post #3.
Posted by: Kovactrader Jun 3, 2014, 04:04 PM
QUOTE (Kovactrader @ Jun 3 2014, 01:50 PM)
What is situation you are talking about?
May I know why only last deposit? When I talked with support they said 10% is calculated from sum of all deposits I made. You have pictures of that talks in post #3.
May I know why only last deposit? When I talked with support they said 10% is calculated from sum of all deposits I made. You have pictures of that talks in post #3.
May I get answer more fast? It is almost a week when I start asking but still don't know why you took away my money...
Posted by: IFX Yvonne Jun 4, 2014, 08:15 AM
Dear Sir,
QUOTE
What is situation you are talking about?.
The situation we are discussing.
QUOTE
May I know why only last deposit? When I talked with support they said 10% is calculated from sum of all deposits I made.
If you wouldn't get a Stop Out, then all of the deposits would have been summed.
QUOTE
May I get answer more fast?
You cannot expect faster replies on forums. We are doing our best to help all the members with their issues, but there are lots of members waiting for our reply, so this is the fastest speed of replying we can provide considering how many members we have. But you can contact our online support service to get replies in real time.
QUOTE
It is almost a week when I start asking but still don't know why you took away my money...
We did not take away your money, but we corrected your profit according to the regulations you have accepted when opening your account.
Posted by: Kovactrader Jun 4, 2014, 09:51 AM
QUOTE (IFX Yvonne @ Jun 4 2014, 09:15 AM)
Dear Sir,
The situation we are discussing.
If you wouldn't get a Stop Out, then all of the deposits would have been summed.
You cannot expect faster replies on forums. We are doing our best to help all the members with their issues, but there are lots of members waiting for our reply, so this is the fastest speed of replying we can provide considering how many members we have. But you can contact our online support service to get replies in real time.
We did not take away your money, but we corrected your profit according to the regulations you have accepted when opening your account.
The situation we are discussing.
If you wouldn't get a Stop Out, then all of the deposits would have been summed.
You cannot expect faster replies on forums. We are doing our best to help all the members with their issues, but there are lots of members waiting for our reply, so this is the fastest speed of replying we can provide considering how many members we have. But you can contact our online support service to get replies in real time.
We did not take away your money, but we corrected your profit according to the regulations you have accepted when opening your account.
Lots of members? As I can see there are only 5 topics with today's date, but ok it is very much for you...
What is this situation? Tell me more and be precise as you can.
Yes, I accepted Public Offer Agreement but it is never written if I get stopped out only deposit I made after I get stopped out is taken in account for 10% calculation. I talked with support and they said it is not important if i get stopped out. Here is picture of that chat.
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Posted by: Kovactrader Jun 5, 2014, 11:49 AM
QUOTE (Kovactrader @ Jun 4 2014, 10:51 AM)
Lots of members? As I can see there are only 5 topics with today's date, but ok it is very much for you...
What is this situation? Tell me more and be precise as you can.
Yes, I accepted Public Offer Agreement but it is never written if I get stopped out only deposit I made after I get stopped out is taken in account for 10% calculation. I talked with support and they said it is not important if i get stopped out. Here is picture of that chat.
What is this situation? Tell me more and be precise as you can.
Yes, I accepted Public Offer Agreement but it is never written if I get stopped out only deposit I made after I get stopped out is taken in account for 10% calculation. I talked with support and they said it is not important if i get stopped out. Here is picture of that chat.
May I get answer?
Btw I'm still waiting for replay to my email from Chief dealer. It is more then a month and no replay. I don't know what to think, what kind of broker are you...
Posted by: IFX Yvonne Jun 6, 2014, 08:11 AM
Dear Sir,
QUOTE
Lots of members? As I can see there are only 5 topics with today's date, but ok it is very much for you...
Did you check all the financial forums containing a discussion thread about InstaForex?
QUOTE
What is this situation? Tell me more and be precise as you can.
You may visit this link http://forum.instaforex.com/index.php?showtopic=107471&view=findpost&p=203010 in case you forgot what is being discussed here.
QUOTE
Yes, I accepted Public Offer Agreement but it is never written if I get stopped out only deposit I made after I get stopped out is taken in account for 10% calculation. I talked with support and they said it is not important if i get stopped out. Here is picture of that chat.
The Client Support manager on the screenshot gave you an incorrect reply. The stop out is always considered, because when it occurs on the account, that means that the account was reset to zero. It's just the same like if you would open a new account and deposit it.
We are sorry the manager confused you. We have already taken the measures to prevent this in future.
Posted by: Kovactrader Jun 6, 2014, 03:06 PM
QUOTE (IFX Yvonne @ Jun 6 2014, 09:11 AM)
Dear Sir,
Did you check all the financial forums containing a discussion thread about InstaForex?
You may visit this link http://forum.instaforex.com/index.php?showtopic=107471&view=findpost&p=203010 in case you forgot what is being discussed here.
The Client Support manager on the screenshot gave you an incorrect reply. The stop out is always considered, because when it occurs on the account, that means that the account was reset to zero. It's just the same like if you would open a new account and deposit it.
We are sorry the manager confused you. We have already taken the measures to prevent this in future.
Did you check all the financial forums containing a discussion thread about InstaForex?
You may visit this link http://forum.instaforex.com/index.php?showtopic=107471&view=findpost&p=203010 in case you forgot what is being discussed here.
The Client Support manager on the screenshot gave you an incorrect reply. The stop out is always considered, because when it occurs on the account, that means that the account was reset to zero. It's just the same like if you would open a new account and deposit it.
We are sorry the manager confused you. We have already taken the measures to prevent this in future.
OK, my mistake you have a lot replays to do... But it is strange that when I was at your profile yesterday (Thursday, 5th June), your last seen was (Wednesday, 4th June)...
If manager was wrong, where is this written in Public Offer Agreement? Please tell me.
It is not true that it is reset to zero. I always have some cents on it. I had like 1.12$, 0.45$,... on my account, it was never reset to zero and this is not the same for me.
Posted by: IFX Yvonne Jun 9, 2014, 08:14 AM
Dear Sir,
QUOTE
OK, my mistake you have a lot replays to do... But it is strange that when I was at your profile yesterday (Thursday, 5th June), your last seen was (Wednesday, 4th June)...
You does not bother me with your questions and I am really glad to help you. But what you're trying to say is that this forum is not the only duty of mine, I have much more forums to visit and work on, and besides the forum direction I have other directions too. So, if you are willing to get replies in real time, you need to contact the Client Support service via Live Chat, Skype or Yahoo.
QUOTE
If manager was wrong, where is this written in Public Offer Agreement? Please tell me.
According to the clause 5.12 :
When the price change, connected with the a difference between the instrument last price at market close and the instrument first price at market open, or connected with news release, leads to a profit higher than 10% of the initial deposit, the Company reserves the right to use correction of such trade financial result in the size proportionate to the difference of the abovementioned prices in pips, by means of deducting the funds with the comment "Clause 5.12. correction". In certain cases it is at the Company’s discretion to set the minimal profit change below a 10% level (of the initial deposit).
QUOTE
It is not true that it is reset to zero. I always have some cents on it. I had like 1.12$, 0.45$,... on my account, it was never reset to zero and this is not the same for me.
May I ask if counting cents changes anything?
Posted by: Kovactrader Jun 10, 2014, 04:46 PM
QUOTE (IFX Yvonne @ Jun 9 2014, 09:14 AM)
Dear Sir,
You does not bother me with your questions and I am really glad to help you. But what you're trying to say is that this forum is not the only duty of mine, I have much more forums to visit and work on, and besides the forum direction I have other directions too. So, if you are willing to get replies in real time, you need to contact the Client Support service via Live Chat, Skype or Yahoo.
According to the clause 5.12 :
When the price change, connected with the a difference between the instrument last price at market close and the instrument first price at market open, or connected with news release, leads to a profit higher than 10% of the initial deposit, the Company reserves the right to use correction of such trade financial result in the size proportionate to the difference of the abovementioned prices in pips, by means of deducting the funds with the comment "Clause 5.12. correction". In certain cases it is at the Company’s discretion to set the minimal profit change below a 10% level (of the initial deposit).
May I ask if counting cents changes anything?
You does not bother me with your questions and I am really glad to help you. But what you're trying to say is that this forum is not the only duty of mine, I have much more forums to visit and work on, and besides the forum direction I have other directions too. So, if you are willing to get replies in real time, you need to contact the Client Support service via Live Chat, Skype or Yahoo.
According to the clause 5.12 :
When the price change, connected with the a difference between the instrument last price at market close and the instrument first price at market open, or connected with news release, leads to a profit higher than 10% of the initial deposit, the Company reserves the right to use correction of such trade financial result in the size proportionate to the difference of the abovementioned prices in pips, by means of deducting the funds with the comment "Clause 5.12. correction". In certain cases it is at the Company’s discretion to set the minimal profit change below a 10% level (of the initial deposit).
May I ask if counting cents changes anything?
I read clause 5.12 many times but I can see where is written anything about getting stopped out. Can you show me where is it? Where is 'stopped out' written?
Yes counting cents changes everything. You said that when stopped out, this is the same as opening new account. If counting cents does not count, then when I will open new account give me 10 cents on it. I will open 100000 new accounts and you can calculate how much will I get... I want to say that stopped out is not the same as opening new account and this is why all deposit should be taken in calculation of 10%. And again show me where is such situation explained in Public Offer Agreement?
May I ask you why this 10% rule? Example:
I open account (leverage 1:1000) and deposit 1000$. The biggest profit I can make with one trade is 100$ because of this 5.12 rule.
I open 10 lots buy on EURUSD. Price goes up 30pips and I am 300$ in profit. If I close 10 lots together I break 5.12 rule and you can take away profit. BUT what if I close 1 lot ten times or 0.1 lot 100 times? None of this trades profit will be bigger then 100$ and I will not break 5.12 rule. So can you tell me why this 5.12 rule?
Posted by: Kovactrader Jun 10, 2014, 05:25 PM
Today I talked with support again and they said it is not important if stopped out. For 5.12 all deposits I made are taken in account and it is not important if stopped out. I talked with 2 different people. Here is print screen of this chats.
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Posted by: IFX Yvonne Jun 11, 2014, 08:29 AM
QUOTE (Kovactrader @ Jun 10 2014, 05:25 PM)
Today I talked with support again and they said it is not important if stopped out. For 5.12 all deposits I made are taken in account and it is not important if stopped out. I talked with 2 different people. Here is print screen of this chats.
Dear Sir,
This is not written, because it's obvious. Everyone knows the sky is blue, why mention it? Your lost deposits cannot be taken into account, simply because they got lost. They no more exist. How can we calculate which is gone? And even if consider those left cents, the 10% level won't change.
Your example is not true. The 5.12 clause does not apply to every single trade made by our traders. The clause was introduced, because offering an advantage to traders to use a big leverage (up to 1:1000) and big bonuses, the company tries to protects itself from risks of getting a non-market loss due to the client's loss of the amount which is bigger than his deposit was due to the news impulse, and also from the risks of being unable to pulling such positions of a client to the market on the conditions which differ from the market conditions.
Posted by: Kovactrader Jun 11, 2014, 03:14 PM
QUOTE (IFX Yvonne @ Jun 11 2014, 09:29 AM)
Dear Sir,
This is not written, because it's obvious. Everyone knows the sky is blue, why mention it? Your lost deposits cannot be taken into account, simply because they got lost. They no more exist. How can we calculate which is gone? And even if consider those left cents, the 10% level won't change.
This is not written, because it's obvious. Everyone knows the sky is blue, why mention it? Your lost deposits cannot be taken into account, simply because they got lost. They no more exist. How can we calculate which is gone? And even if consider those left cents, the 10% level won't change.
Sorry but I can accept that this is obvious. You can't say something is obvious in this business, especial if you want to be serious broker. I accepted Public Offer Agreement, I accepted what is written and there is nothing about getting stopped out in clause 5.12.
You wrote something about lost deposit. So every time I close negative/positive trade this calculation is changed? Do you use balance for 10% calculation?
If you consider cents (and you should) this is not same as opening new account and this is why sum of all deposit must be taken in account.
Something bothers me... Every time I told you and prove you are wrong you find something else. This time you say that this is obvious. For me this is not answer I expect from someone professional...
QUOTE (IFX Yvonne @ Jun 11 2014, 09:29 AM)
Your example is not true. The 5.12 clause does not apply to every single trade made by our traders. The clause was introduced, because offering an advantage to traders to use a big leverage (up to 1:1000) and big bonuses, the company tries to protects itself from risks of getting a non-market loss due to the client's loss of the amount which is bigger than his deposit was due to the news impulse, and also from the risks of being unable to pulling such positions of a client to the market on the conditions which differ from the market conditions.
If my example is not true why do you then taken away profit I made?
Btw I did not get answer from you about chat I have with support. They said it is not important if stopped out.
Posted by: IFX Yvonne Jun 17, 2014, 08:20 AM
Dear Sir,
We have been talking about the balance, but only about the deposit. The deposit which is not lost. If you still can't accept this, please pay attention to the text in bold:
5.12. When the price change, connected with the a difference between the instrument last price at market close and the instrument first price at market open, or connected with news release, leads to a profit higher than 10% of the initial deposit, the Company reserves the right to use correction of such trade financial result in the size proportionate to the difference of the abovementioned prices in pips, by means of deducting the funds with the comment "Clause 5.12. correction". In certain cases it is at the Company’s discretion to set the minimal profit change below a 10% level (of the initial deposit).
QUOTE
If my example is not true why do you then taken away profit I made?
Because the way you earned that profit contradicts the regulations you accepted.
QUOTE
Btw I did not get answer from you about chat I have with support. They said it is not important if stopped out.
I have already told you that the Live Support Service managers are not that competent to be able to explain each and every clause of the Agreement. This is the job of the Dealer's Department.
We are sorry the managers provided the incorrect information to you and we have already taken the measures to prevent this in future have been already taken.
If you still have more question, I suggest you to contact the Chief Dealer directly via e-mail. As a PR Manager of the Company, I have provided all the necessary information regarding this case to you. The decision was made by the Dealer and I have nothing else to add.
Posted by: Kovactrader Jun 17, 2014, 08:59 AM
QUOTE (IFX Yvonne @ Jun 17 2014, 09:20 AM)
Dear Sir,
We have been talking about the balance, but only about the deposit. The deposit which is not lost. If you still can't accept this, please pay attention to the text in bold:
5.12. When the price change, connected with the a difference between the instrument last price at market close and the instrument first price at market open, or connected with news release, leads to a profit higher than 10% of the initial deposit, the Company reserves the right to use correction of such trade financial result in the size proportionate to the difference of the abovementioned prices in pips, by means of deducting the funds with the comment "Clause 5.12. correction". In certain cases it is at the Company’s discretion to set the minimal profit change below a 10% level (of the initial deposit).
Because the way you earned that profit contradicts the regulations you accepted.
I have already told you that the Live Support Service managers are not that competent to be able to explain each and every clause of the Agreement. This is the job of the Dealer's Department.
We are sorry the managers provided the incorrect information to you and we have already taken the measures to prevent this in future have been already taken.
If you still have more question, I suggest you to contact the Chief Dealer directly via e-mail. As a PR Manager of the Company, I have provided all the necessary information regarding this case to you. The decision was made by the Dealer and I have nothing else to add.
We have been talking about the balance, but only about the deposit. The deposit which is not lost. If you still can't accept this, please pay attention to the text in bold:
5.12. When the price change, connected with the a difference between the instrument last price at market close and the instrument first price at market open, or connected with news release, leads to a profit higher than 10% of the initial deposit, the Company reserves the right to use correction of such trade financial result in the size proportionate to the difference of the abovementioned prices in pips, by means of deducting the funds with the comment "Clause 5.12. correction". In certain cases it is at the Company’s discretion to set the minimal profit change below a 10% level (of the initial deposit).
Because the way you earned that profit contradicts the regulations you accepted.
I have already told you that the Live Support Service managers are not that competent to be able to explain each and every clause of the Agreement. This is the job of the Dealer's Department.
We are sorry the managers provided the incorrect information to you and we have already taken the measures to prevent this in future have been already taken.
If you still have more question, I suggest you to contact the Chief Dealer directly via e-mail. As a PR Manager of the Company, I have provided all the necessary information regarding this case to you. The decision was made by the Dealer and I have nothing else to add.
OK, I get it. In my case you set minimal profit change below 10%, am I right? And if you want you can change it as low as you want (lower then 1%, 0.1%,...) to take away profit I made...
I will open new account, deposit 1000$ and trade only news. Will you take away profit I make if none of my profits will be more then 99$ (10% of my deposit)?
I already told you that I send email to Chief dealer many times but did not get any answer for 2 months...
Posted by: Kovactrader Jun 19, 2014, 08:01 AM
QUOTE (Kovactrader @ Jun 17 2014, 09:59 AM)
OK, I get it. In my case you set minimal profit change below 10%, am I right? And if you want you can change it as low as you want (lower then 1%, 0.1%,...) to take away profit I made...
I will open new account, deposit 1000$ and trade only news. Will you take away profit I make if none of my profits will be more then 99$ (10% of my deposit)?
I already told you that I send email to Chief dealer many times but did not get any answer for 2 months...
I will open new account, deposit 1000$ and trade only news. Will you take away profit I make if none of my profits will be more then 99$ (10% of my deposit)?
I already told you that I send email to Chief dealer many times but did not get any answer for 2 months...
May I get answer, please.
Posted by: IFX Yvonne Jun 19, 2014, 09:32 AM
Dear Sir,
QUOTE
OK, I get it. In my case you set minimal profit change below 10%, am I right? And if you want you can change it as low as you want (lower then 1%, 0.1%,...) to take away profit I made...
I will open new account, deposit 1000$ and trade only news. Will you take away profit I make if none of my profits will be more then 99$ (10% of my deposit)?
I will open new account, deposit 1000$ and trade only news. Will you take away profit I make if none of my profits will be more then 99$ (10% of my deposit)?
That's right. In some cases the Company can set the limit lower than 10%, including the situations when the whole profit was received of the price changes due to economy news releases.
QUOTE
I already told you that I send email to Chief dealer many times but did not get any answer for 2 months...
As I know, my colleagues provided to you a reply explaining about the correction reason.
Posted by: Kovactrader Jun 19, 2014, 09:57 AM
QUOTE (IFX Yvonne @ Jun 19 2014, 10:32 AM)
Dear Sir,
That's right. In some cases the Company can set the limit lower than 10%, including the situations when the whole profit was received of the price changes due to economy news releases.
As I know, my colleagues provided to you a reply explaining about the correction reason.
That's right. In some cases the Company can set the limit lower than 10%, including the situations when the whole profit was received of the price changes due to economy news releases.
As I know, my colleagues provided to you a reply explaining about the correction reason.
If so then you must write in Public Offer Agreement that you do not allow news trading!
Anyway as I can see it is impossible to make money with you, instaforex always find something that is incorrect and take away profit client made.
Explanation:
There are 'some cases', well what are this some cases? They are what ever instaforex want to take away profit you made.
Then there are gaps. What are gaps?
"Price gap" – either of the following situations:
- the present Bid is higher than the prior Ask;
- the present Ask is lower than the prior Bid.
It can be as low as 0.00001 point and they will say sorry there was a gap... You can't see them on chart, they can't prove there was a gap, but they say it was gap and profit is again taken away.
What is most strange to me at all there are things that are obvious!? They can say something is obvious and profit is gone again...
I opened this topic about a month ago and it takes almost a month for support to tell me that they can sometimes set limit lower then 10%...
Public Offer Agreement is written in such way that instaforex can always find something they to take away profit you made.
Posted by: Kovactrader Jun 19, 2014, 10:06 AM
I have another question about 5 min rule. In Public Offer Agreement it is stated:
The Customer agrees to undergo a supplementary expert examination of the trading account, if it has been revealed that the
trading methods of the Customer include opening and closing/opening lock positions with a less than 5-minute interval
between them. In accord to the results of the supplementary examination the Company reserves the right to correct the
outcome of the Customer’s trading by the sum total of such orders.
What does this mean? Is it than all orders must be opened at least 5 minutes? If trade is opened and closed in less then 5 minutes you cancel it?
Posted by: IFX Yvonne Jun 23, 2014, 08:39 AM
QUOTE (Kovactrader @ Jun 19 2014, 10:06 AM)
I have another question about 5 min rule. In Public Offer Agreement it is stated:
The Customer agrees to undergo a supplementary expert examination of the trading account, if it has been revealed that the
trading methods of the Customer include opening and closing/opening lock positions with a less than 5-minute interval
between them. In accord to the results of the supplementary examination the Company reserves the right to correct the
outcome of the Customer’s trading by the sum total of such orders.
What does this mean? Is it than all orders must be opened at least 5 minutes? If trade is opened and closed in less then 5 minutes you cancel it?
The Customer agrees to undergo a supplementary expert examination of the trading account, if it has been revealed that the
trading methods of the Customer include opening and closing/opening lock positions with a less than 5-minute interval
between them. In accord to the results of the supplementary examination the Company reserves the right to correct the
outcome of the Customer’s trading by the sum total of such orders.
What does this mean? Is it than all orders must be opened at least 5 minutes? If trade is opened and closed in less then 5 minutes you cancel it?
Dear Sir,
This means the Company has a right to correct the results of the deals shorter than 5 minutes, but this doesn't mean that the shorter deals are strictly prohibited - the rule is not obligatory. The correction is proceeded after checking the exact deals individually.
Posted by: Kovactrader Jun 25, 2014, 08:34 AM
QUOTE (IFX Yvonne @ Jun 23 2014, 09:39 AM)
Dear Sir,
This means the Company has a right to correct the results of the deals shorter than 5 minutes, but this doesn't mean that the shorter deals are strictly prohibited - the rule is not obligatory. The correction is proceeded after checking the exact deals individually.
This means the Company has a right to correct the results of the deals shorter than 5 minutes, but this doesn't mean that the shorter deals are strictly prohibited - the rule is not obligatory. The correction is proceeded after checking the exact deals individually.
OK. Have a look at the link I attached. There are screen shoots of my accounts and trades I made. All these trade last less then 5 minutes and are made during news. This is why you have to cancel them. You said you do not allow news trading and in Public Offer Agreement it is written trades should last at least 5 minutes.
http://www37.zippyshare.com/v/39425901/file.html
Posted by: IFX Yvonne Jun 26, 2014, 06:38 AM
QUOTE (Kovactrader @ Jun 25 2014, 08:34 AM)
OK. Have a look at the link I attached. There are screen shoots of my accounts and trades I made. All these trade last less then 5 minutes and are made during news. This is why you have to cancel them. You said you do not allow news trading and in Public Offer Agreement it is written trades should last at least 5 minutes.
http://www37.zippyshare.com/v/39425901/file.html
http://www37.zippyshare.com/v/39425901/file.html
Dear Sir,
This is in a competence of the Dealing Department. You need to email them your request to dealer@instaforex.com.
Posted by: Kovactrader Jun 26, 2014, 07:48 AM
QUOTE (IFX Yvonne @ Jun 26 2014, 07:38 AM)
Dear Sir,
This is in a competence of the Dealing Department. You need to email them your request to dealer@instaforex.com.
This is in a competence of the Dealing Department. You need to email them your request to dealer@instaforex.com.
I did and now I'm waiting.
Posted by: Kovactrader Jun 26, 2014, 07:47 PM
QUOTE (IFX Yvonne @ Jun 11 2014, 09:29 AM)
Dear Sir,
This is not written, because it's obvious. Everyone knows the sky is blue, why mention it? Your lost deposits cannot be taken into account, simply because they got lost. They no more exist. How can we calculate which is gone? And even if consider those left cents, the 10% level won't change.
Your example is not true. The 5.12 clause does not apply to every single trade made by our traders. The clause was introduced, because offering an advantage to traders to use a big leverage (up to 1:1000) and big bonuses, the company tries to protects itself from risks of getting a non-market loss due to the client's loss of the amount which is bigger than his deposit was due to the news impulse, and also from the risks of being unable to pulling such positions of a client to the market on the conditions which differ from the market conditions.
This is not written, because it's obvious. Everyone knows the sky is blue, why mention it? Your lost deposits cannot be taken into account, simply because they got lost. They no more exist. How can we calculate which is gone? And even if consider those left cents, the 10% level won't change.
Your example is not true. The 5.12 clause does not apply to every single trade made by our traders. The clause was introduced, because offering an advantage to traders to use a big leverage (up to 1:1000) and big bonuses, the company tries to protects itself from risks of getting a non-market loss due to the client's loss of the amount which is bigger than his deposit was due to the news impulse, and also from the risks of being unable to pulling such positions of a client to the market on the conditions which differ from the market conditions.
Risk is in both sides, we both risk trading news. I WIN you LOSS, I LOSS you WIN. It is 50:50.
Anyway this is strange to me. Look what you wrote (bold text). Client's LOSS? Well then you must taken in account only negative trades. You said client's loss and you taken in account only my positive trades. Client's loss which is bigger then his deposit? You can protect yourself by closing orders when their LOSS is bigger then 10% of deposit not PROFIT. Why canceling my POSITIVE trades to prevent LOSS which is bigger then my deposit? Can you explain?
Posted by: Kovactrader Jul 1, 2014, 09:08 AM
QUOTE (Kovactrader @ Jun 26 2014, 08:47 PM)
Risk is in both sides, we both risk trading news. I WIN you LOSS, I LOSS you WIN. It is 50:50.
Anyway this is strange to me. Look what you wrote (bold text). Client's LOSS? Well then you must taken in account only negative trades. You said client's loss and you taken in account only my positive trades. Client's loss which is bigger then his deposit? You can protect yourself by closing orders when their LOSS is bigger then 10% of deposit not PROFIT. Why canceling my POSITIVE trades to prevent LOSS which is bigger then my deposit? Can you explain?
Anyway this is strange to me. Look what you wrote (bold text). Client's LOSS? Well then you must taken in account only negative trades. You said client's loss and you taken in account only my positive trades. Client's loss which is bigger then his deposit? You can protect yourself by closing orders when their LOSS is bigger then 10% of deposit not PROFIT. Why canceling my POSITIVE trades to prevent LOSS which is bigger then my deposit? Can you explain?
Explain please.
Posted by: tixonowa Jul 1, 2014, 02:14 PM
give information about young companies! I want to try luck!
Posted by: IFX Yvonne Jul 2, 2014, 07:43 AM
QUOTE (Kovactrader @ Jun 26 2014, 07:47 PM)
Risk is in both sides, we both risk trading news. I WIN you LOSS, I LOSS you WIN. It is 50:50.
Anyway this is strange to me. Look what you wrote (bold text). Client's LOSS? Well then you must taken in account only negative trades. You said client's loss and you taken in account only my positive trades. Client's loss which is bigger then his deposit? You can protect yourself by closing orders when their LOSS is bigger then 10% of deposit not PROFIT. Why canceling my POSITIVE trades to prevent LOSS which is bigger then my deposit? Can you explain?
Anyway this is strange to me. Look what you wrote (bold text). Client's LOSS? Well then you must taken in account only negative trades. You said client's loss and you taken in account only my positive trades. Client's loss which is bigger then his deposit? You can protect yourself by closing orders when their LOSS is bigger then 10% of deposit not PROFIT. Why canceling my POSITIVE trades to prevent LOSS which is bigger then my deposit? Can you explain?
Dear Sir,
We have already explained why the rule applied to your account. For any further information, you can contact the Dealer Department.
Posted by: Kovactrader Jul 2, 2014, 08:20 AM
QUOTE (IFX Yvonne @ Jul 2 2014, 08:43 AM)
Dear Sir,
We have already explained why the rule applied to your account. For any further information, you can contact the Dealer Department.
We have already explained why the rule applied to your account. For any further information, you can contact the Dealer Department.
Really?
Where did you answer me why you take away PROFIT to prevent LOSS which is bigger then my account? Show me please.
I will ask again:
Look what you wrote (bold text). Client's LOSS? Well then you must taken in account only negative trades. You said client's loss and you taken in account only my positive trades. Client's loss which is bigger then his deposit? You can protect yourself by closing orders when their LOSS is bigger then 10% of deposit not PROFIT. Why canceling my POSITIVE trades to prevent LOSS which is bigger then my deposit? Can you explain?
Posted by: IFX Yvonne Jul 3, 2014, 10:06 AM
QUOTE (Kovactrader @ Jul 2 2014, 08:20 AM)
Really?
Where did you answer me why you take away PROFIT to prevent LOSS which is bigger then my account? Show me please.
I will ask again:
Look what you wrote (bold text). Client's LOSS? Well then you must taken in account only negative trades. You said client's loss and you taken in account only my positive trades. Client's loss which is bigger then his deposit? You can protect yourself by closing orders when their LOSS is bigger then 10% of deposit not PROFIT. Why canceling my POSITIVE trades to prevent LOSS which is bigger then my deposit? Can you explain?
Where did you answer me why you take away PROFIT to prevent LOSS which is bigger then my account? Show me please.
I will ask again:
Look what you wrote (bold text). Client's LOSS? Well then you must taken in account only negative trades. You said client's loss and you taken in account only my positive trades. Client's loss which is bigger then his deposit? You can protect yourself by closing orders when their LOSS is bigger then 10% of deposit not PROFIT. Why canceling my POSITIVE trades to prevent LOSS which is bigger then my deposit? Can you explain?
Dear Sir,
The whole thread is full of answers.
QUOTE (IFX Yvonne @ Jul 2 2014, 07:43 AM)
Dear Sir,
We have already explained why the rule applied to your account. For any further information, you can contact the Dealer Department.
We have already explained why the rule applied to your account. For any further information, you can contact the Dealer Department.
Posted by: Kovactrader Jul 3, 2014, 01:40 PM
QUOTE (IFX Yvonne @ Jul 3 2014, 11:06 AM)
Dear Sir,
The whole thread is full of answers.
The whole thread is full of answers.
Show me where or answer again, please.
Posted by: Kovactrader Jul 10, 2014, 10:07 AM
May I get answer, please.
Posted by: IFX Yvonne Jul 11, 2014, 09:01 AM
QUOTE (Kovactrader @ Jul 3 2014, 01:40 PM)
Show me where or answer again, please.
Dear Sir,
The whole thread is full of answers. Please check it once again.
Posted by: Kovactrader Jul 13, 2014, 09:22 AM
QUOTE (IFX Yvonne @ Jul 11 2014, 10:01 AM)
Dear Sir,
The whole thread is full of answers. Please check it once again.
The whole thread is full of answers. Please check it once again.
Miss Yvonne I asked you many times to get an answer but you did not answer my questions. What kind of support is this?
I told you I can find answers and I asked you to answer again. You said you really take care for your clients and I can't see why you would not answer me this time. As you said you are great broker and you really take care of you clients.
I will asked again. Why you take away PROFIT to prevent LOSS of clients account? Please answer me because I read thread many times and can't get answer. Thank you!
Posted by: IFX Yvonne Jul 14, 2014, 10:46 AM
QUOTE (Kovactrader @ Jul 13 2014, 09:22 AM)
Miss Yvonne I asked you many times to get an answer but you did not answer my questions. What kind of support is this?
I told you I can find answers and I asked you to answer again. You said you really take care for your clients and I can't see why you would not answer me this time. As you said you are great broker and you really take care of you clients.
I will asked again. Why you take away PROFIT to prevent LOSS of clients account? Please answer me because I read thread many times and can't get answer. Thank you!
I told you I can find answers and I asked you to answer again. You said you really take care for your clients and I can't see why you would not answer me this time. As you said you are great broker and you really take care of you clients.
I will asked again. Why you take away PROFIT to prevent LOSS of clients account? Please answer me because I read thread many times and can't get answer. Thank you!
DEar Sir,
On forums we only provide a support on a range of general question. Your questions concern the orders execution and therefore are very specific. That's why it is recommended to contact the Dealer regarding these issues.
We will see that our company cares about the clients after you get a proper reply to your questions from the Dealer Dept.
Posted by: Kovactrader Jul 15, 2014, 07:28 AM
QUOTE (IFX Yvonne @ Jul 14 2014, 11:46 AM)
DEar Sir,
On forums we only provide a support on a range of general question. Your questions concern the orders execution and therefore are very specific. That's why it is recommended to contact the Dealer regarding these issues.
We will see that our company cares about the clients after you get a proper reply to your questions from the Dealer Dept.
On forums we only provide a support on a range of general question. Your questions concern the orders execution and therefore are very specific. That's why it is recommended to contact the Dealer regarding these issues.
We will see that our company cares about the clients after you get a proper reply to your questions from the Dealer Dept.
Didn't you say thread is full of answers and that you already answer on my question and I only have to find it? Why that change now?
I wrote to Dealer one week ago but still didn't get any answer...
Posted by: Kovactrader Jul 22, 2014, 09:06 AM
QUOTE (Kovactrader @ Jul 15 2014, 08:28 AM)
Didn't you say thread is full of answers and that you already answer on my question and I only have to find it? Why that change now?
I wrote to Dealer one week ago but still didn't get any answer...
I wrote to Dealer one week ago but still didn't get any answer...
No answer from you and no answer from Dealer... Sure you are number 1 broker...
Posted by: IFX Yvonne Jul 22, 2014, 10:42 AM
QUOTE (Kovactrader @ Jul 22 2014, 09:06 AM)
No answer from you and no answer from Dealer... Sure you are number 1 broker...
Dear Sir,
From which account you sent your request to the Dealer Department?
Posted by: Kovactrader Jul 23, 2014, 02:39 PM
QUOTE (IFX Yvonne @ Jul 22 2014, 11:42 AM)
Dear Sir,
From which account you sent your request to the Dealer Department?
From which account you sent your request to the Dealer Department?
He knows from which one... He answered me long time ago and then nothing from him when I asked him this question...
Btw you also did not answer me...
Didn't you say thread is full of answers and that you already answer on my question and I only have to find it? Why that change now?
Posted by: IFX Yvonne Jul 24, 2014, 09:41 AM
QUOTE (Kovactrader @ Jul 23 2014, 02:39 PM)
He knows from which one... He answered me long time ago and then nothing from him when I asked him this question...
Btw you also did not answer me...
Didn't you say thread is full of answers and that you already answer on my question and I only have to find it? Why that change now?
Btw you also did not answer me...
Didn't you say thread is full of answers and that you already answer on my question and I only have to find it? Why that change now?
Dear Sir,
We have a lots of clients and we do not know each client's email by heart. If you want me to help you, you should provide the email.
Posted by: Kovactrader Jul 24, 2014, 12:01 PM
QUOTE (IFX Yvonne @ Jul 24 2014, 10:41 AM)
Dear Sir,
We have a lots of clients and we do not know each client's email by heart. If you want me to help you, you should provide the email.
We have a lots of clients and we do not know each client's email by heart. If you want me to help you, you should provide the email.
I sent you message with my email. Anyway Dealer knows it and I don't know why he don't replay. I asked him to replay more then 10 times but no answer from him...
You still did not answer my question.
You said thread is full of answers and that you already answer on my question and I only have to find it? Why that change now? Did you answer me or not? I really don't understand. Sometimes you say you already answer me, next time you said you can't answer me and I have to contact Dealer, now you want my email,...
You are absolutely not broker to trade with!
Posted by: Kovactrader Jul 29, 2014, 07:37 AM
QUOTE (Kovactrader @ Jul 24 2014, 01:01 PM)
I sent you message with my email. Anyway Dealer knows it and I don't know why he don't replay. I asked him to replay more then 10 times but no answer from him...
You still did not answer my question.
You said thread is full of answers and that you already answer on my question and I only have to find it? Why that change now? Did you answer me or not? I really don't understand. Sometimes you say you already answer me, next time you said you can't answer me and I have to contact Dealer, now you want my email,...
You are absolutely not broker to trade with!
You still did not answer my question.
You said thread is full of answers and that you already answer on my question and I only have to find it? Why that change now? Did you answer me or not? I really don't understand. Sometimes you say you already answer me, next time you said you can't answer me and I have to contact Dealer, now you want my email,...
You are absolutely not broker to trade with!
Miss are you alive? Did you send my email to Dealer? He still does not answer me and you also did not answer my question!?
Posted by: Kovactrader Jul 29, 2014, 10:36 AM
QUOTE (Kovactrader @ Jul 29 2014, 08:37 AM)
Miss are you alive? Did you send my email to Dealer? He still does not answer me and you also did not answer my question!?
Miss Yvonne you were logged in yesterday why didn't you answer me or fshah09!?
Yes, you are #1, yes you take care of your clients, yes you are the best all the way! 100%!!!
Posted by: IFX Yvonne Jul 30, 2014, 05:38 AM
QUOTE (Kovactrader @ Jul 29 2014, 10:36 AM)
Miss Yvonne you were logged in yesterday why didn't you answer me or fshah09!?
Yes, you are #1, yes you take care of your clients, yes you are the best all the way! 100%!!!
Yes, you are #1, yes you take care of your clients, yes you are the best all the way! 100%!!!
Dear Sir,
You've already got the replies to all of your inquiries. What you are trying to inquire is nothing but flooding. Unfortunately, the specialists of the Dealing Department have no time for this.
Posted by: Kovactrader Jul 30, 2014, 08:10 AM
QUOTE (IFX Yvonne @ Jul 30 2014, 06:38 AM)
Dear Sir,
You've already got the replies to all of your inquiries. What you are trying to inquire is nothing but flooding. Unfortunately, the specialists of the Dealing Department have no time for this.
You've already got the replies to all of your inquiries. What you are trying to inquire is nothing but flooding. Unfortunately, the specialists of the Dealing Department have no time for this.
You have got to be kidding me, right?
Let me refresh your mind.
First:
I asked you why you take away my PROFIT to prevent LOSS of account and you said YOU already answered me. I said I can't find answer and asked you to answer me again. You said I have to read thread again because thread is full of answers. I have read thread many times but still can't find answer and this is why I asked you to answer again. Then you said you can't answer me and I have to contact Chief Dealer. I asked you why that change now because previously you said you already answer me. I never get this answer from you! I will asked you again. Why did you say that you already answer me but then change your mind and said you can't answer me and that I have to contact Chief Dealer?
Second:
Chief Dealer doesn't have time for me because what I'm trying is nothing but flooding???
I asked him if you cancel ALL orders (profit and loss) that last less then 5 minutes and he said yes. OK, great! I send him print screen of my account, order with ticket and time order was opened and closed. It was opened less then 5 minutes (it was 3 minutes) and I asked him why you didn't cancel this order? (I know why because it was negative!) He said that when this order was opened and closed rule was 2 minutes and not 5 minutes. He said you changed this rule from 2 minutes to 5 minutes at 14th August 2012 and this is why this order was not canceled. I said OK. I asked him if you would cancel this order if this would be 5 minute rule and not 2 minute rule as it was and NEVER get answer!!! Is this flooding!?
Posted by: IFX Yvonne Jul 31, 2014, 07:44 AM
QUOTE (Kovactrader @ Jul 30 2014, 08:10 AM)
You have got to be kidding me, right?
Let me refresh your mind.
First:
I asked you why you take away my PROFIT to prevent LOSS of account and you said YOU already answered me. I said I can't find answer and asked you to answer me again. You said I have to read thread again because thread is full of answers. I have read thread many times but still can't find answer and this is why I asked you to answer again. Then you said you can't answer me and I have to contact Chief Dealer. I asked you why that change now because previously you said you already answer me. I never get this answer from you! I will asked you again. Why did you say that you already answer me but then change your mind and said you can't answer me and that I have to contact Chief Dealer?
Second:
Chief Dealer doesn't have time for me because what I'm trying is nothing but flooding???
I asked him if you cancel ALL orders (profit and loss) that last less then 5 minutes and he said yes. OK, great! I send him print screen of my account, order with ticket and time order was opened and closed. It was opened less then 5 minutes (it was 3 minutes) and I asked him why you didn't cancel this order? (I know why because it was negative!) He said that when this order was opened and closed rule was 2 minutes and not 5 minutes. He said you changed this rule from 2 minutes to 5 minutes at 14th August 2012 and this is why this order was not canceled. I said OK. I asked him if you would cancel this order if this would be 5 minute rule and not 2 minute rule as it was and NEVER get answer!!! Is this flooding!?
Let me refresh your mind.
First:
I asked you why you take away my PROFIT to prevent LOSS of account and you said YOU already answered me. I said I can't find answer and asked you to answer me again. You said I have to read thread again because thread is full of answers. I have read thread many times but still can't find answer and this is why I asked you to answer again. Then you said you can't answer me and I have to contact Chief Dealer. I asked you why that change now because previously you said you already answer me. I never get this answer from you! I will asked you again. Why did you say that you already answer me but then change your mind and said you can't answer me and that I have to contact Chief Dealer?
Second:
Chief Dealer doesn't have time for me because what I'm trying is nothing but flooding???
I asked him if you cancel ALL orders (profit and loss) that last less then 5 minutes and he said yes. OK, great! I send him print screen of my account, order with ticket and time order was opened and closed. It was opened less then 5 minutes (it was 3 minutes) and I asked him why you didn't cancel this order? (I know why because it was negative!) He said that when this order was opened and closed rule was 2 minutes and not 5 minutes. He said you changed this rule from 2 minutes to 5 minutes at 14th August 2012 and this is why this order was not canceled. I said OK. I asked him if you would cancel this order if this would be 5 minute rule and not 2 minute rule as it was and NEVER get answer!!! Is this flooding!?
Dear Sir,
Excuse me? How can I take your questions serious if you keep insisting that no answer to your questions have been provided? But anyone can check this thread from the beginning and see that you got a clear explanation for your questions in the posts #7, #9, #11, #14, #17. Please respect my time and don't make to copy those posts for you again.
Secondly, how does it matter now when the rule was changed? Do you understand that this is only a potential question and it is not based on the real situation? Unfortunately, our specialists are very busy with the real client's concerns and have no time for philosophizing and discuss abstract matters.
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