Printable Version of Topic
Click here to view this topic in its original format
InstaForex | Forex Forum | Forex world | InstaForex Forum _ Support Section _ Swap Correction Problem
Posted by: kcf55 Feb 12, 2015, 01:46 PM
Hello my trading account is 2287812 and it is swap free account, why there is -1445.86 USD swap correction please?
I got reply from instaforex as follow:
Dear Client,
According to the paragraph 6 of the Swap-free Agreement:
6. The Сompany reserves the right to remove the Customer's sub-account
from Swap-free group to the one with simple accounts and to correct
unaccrued swaps for the period of standing in Swap-free group in case
of abusive acts detection.
and the paragraph 5.8. of the Public Offer Agreement:
5.8. If the positions are fully locked by any locking system including
triple lock and the sum of swaps is not equal to zero, the Company
reserves the right to correct the swap.
We apologize if this circumstances causes a trouble for you.
Sincerely yours,
AntiFraud Department
InstaForex Group
http://instaforex.com
https://fbcdn-sphotos-g-a.akamaihd.net/hphotos-ak-xpf1/v/t1.0-9/10981534_933283866689314_3859576201979543021_n.jpg?oh=61e455d198146a82d5cee1c619432b57&oe=55503342&__gda__=1431336232_20e9b02affe8967c565123dd7edc312e
The above link is instaforex term and condition. I cannot see any relation with this term. From my trading account, there are only SELL position are triggered in both AU & NU, No Locking had been taken place. by then Swap shall Never be positive and it's not against term 5.8 at all.
Bellow is my transactions
Posted by: kcf55 Feb 13, 2015, 03:52 AM
There are no more email replied from instaforex after above email. Anyone can help please?
Posted by: kcf55 Feb 15, 2015, 06:12 AM
Any Instaforex support here please? I have emailed instaforex many times but no response at all.... help!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted by: IFX Yvonne Feb 16, 2015, 11:01 AM
Dear Sir,
The paragraph 6 of the supplementary "Swap-Free Trading Account Use Agreement" was applied to your account:
6. The Сompany reserves the right to remove the Customer's sub-account from Swap-free group to the one with simple
accounts and to correct unaccrued swaps for the period of standing in Swap-free group in case of abusive acts detection.
That's why swaps correction was performed on this account and Swap-Free service was disabled.
The paragraph 5.8. has never been applied to your account, the manager indicated it by mistake.
Posted by: kcf55 Feb 17, 2015, 03:11 PM
The paragraph 6 of the supplementary "Swap-Free Trading Account Use Agreement" was applied to your account:
6. The Сompany reserves the right to remove the Customer's sub-account from Swap-free group to the one with simple
accounts and to correct unaccrued swaps for the period of standing in Swap-free group in case of abusive acts detection.
That's why swaps correction was performed on this account and Swap-Free service was disabled.
The paragraph 5.8. has never been applied to your account, the manager indicated it by mistake.
Term 6 " The Company reserves the Right',
Don't stop as the reason are not clarified in satisfaction.
'The paragraph 5.8. has never been applied to your account, the manager indicated it by mistake'
> By then there are NO abusive acts for the Swap-free to be denied
> Do demand for REFUND of the Swap Correction pls
Posted by: kcf55 Feb 24, 2015, 07:03 AM
Any Instaforex support here please? I have emailed instaforex many times but no response at all.... help!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted by: IFX Yvonne Feb 25, 2015, 08:31 AM
Dear Sir,
Please be informed that the claim is considered within 10 working days. If you got no reply from the days passed, please specify your email and the email you sent your request to and we will check if we receive your email.
Posted by: kcf55 Feb 25, 2015, 11:09 AM
Please be informed that the claim is considered within 10 working days. If you got no reply from the days passed, please specify your email and the email you sent your request to and we will check if we receive your email.
The paragraph 6 of the supplementary "Swap-Free Trading Account Use Agreement" was applied to your account:
6. The Сompany reserves the right to remove the Customer's sub-account from Swap-free group to the one with simple
accounts and to correct unaccrued swaps for the period of standing in Swap-free group in case of abusive acts detection.
That's why swaps correction was performed on this account and Swap-Free service was disabled.
The paragraph 5.8. has never been applied to your account, the manager indicated it by mistake.
Term 6 " The Company reserves the Right',
Don't stop as the reason are not clarified in satisfaction.
'The paragraph 5.8. has never been applied to your account, the manager indicated it by mistake'
> By then there are NO abusive acts for the Swap-free to be denied
> Do demand for REFUND of the Swap Correction pls
Posted by: kcf55 Mar 3, 2015, 08:50 AM
Please be informed that the claim is considered within 10 working days. If you got no reply from the days passed, please specify your email and the email you sent your request to and we will check if we receive your email.
I have been sending the email everyday since 11 Feb 2015, but no any email reply
Posted by: kcf55 Mar 3, 2015, 09:06 AM
Please be informed that the claim is considered within 10 working days. If you got no reply from the days passed, please specify your email and the email you sent your request to and we will check if we receive your email.
I have been sending the email everyday since 11 Feb 2015, but no any email reply
Posted by: IFX Yvonne Mar 4, 2015, 08:21 AM
Dear Sir,
We kindly ask you to please provide your e-mail address and the e-mail you sent your letter so we could check if we got your e-mail.
Posted by: kcf55 Mar 4, 2015, 11:41 AM
We kindly ask you to please provide your e-mail address and the e-mail you sent your letter so we could check if we got your e-mail.
I use kcf55@hotmail.com to email antifraud@mail.instaforex.com; finance@mail.instaforex.com ; eng.finance@instaforex.com
Hello IFX Yvonne, could you please reply my above question
Posted by: IFX Yvonne Apr 1, 2015, 09:28 AM
Hi Kcf55! Dear Sir! If you got no response from them anymore, it only means that they had already explained everything to you and have nothing to add. Sorry this happened to you, but the rules are rules and they apply it to everyone equally.
Posted by: kcf55 Apr 2, 2015, 07:43 AM
I didnt break any rules, why instaforex charge me swap? Pls prove me what's wrong with me? TQ
Powered by Invision Power Board (http://www.invisionboard.com)
© Invision Power Services (http://www.invisionpower.com)