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Instaforex support doesent work any more |
Feb 9, 2016, 10:55 AM
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#1
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Group: Members Posts: 5 Joined: August 29, 2015 Member No.: 27,315 |
Feb 9, 2016, 10:55 AM
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#1
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Hi
On 03.02.2016 i bought VPS server. After that i didn't get any mail from support with password. I wrote twice by emails and three times by chat and still no answer...... Is support still working ??? Who is sitting on other site? Last time i got that problem it was solved in 40 minutes. Now i am waiting 4 days for such simple thing...... Disappointing...... Thinp |
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Feb 10, 2016, 04:18 AM
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#2
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Group: Representative Posts: 410 Joined: April 1, 2013 Member No.: 21,166 |
Feb 10, 2016, 04:18 AM
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#2
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Hi On 03.02.2016 i bought VPS server. After that i didn't get any mail from support with password. I wrote twice by emails and three times by chat and still no answer...... Is support still working ??? Who is sitting on other site? Last time i got that problem it was solved in 40 minutes. Now i am waiting 4 days for such simple thing...... Disappointing...... Thinp Dear Sir, Where did you send your e-mail? Kindly give us the complete details of your problem and do not forget to provide your trading account number. Thank you. |
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Feb 10, 2016, 09:17 AM
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#3
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Group: Members Posts: 5 Joined: August 29, 2015 Member No.: 27,315 |
Feb 10, 2016, 09:17 AM
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#3
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Dear Sir, Where did you send your e-mail? Kindly give us the complete details of your problem and do not forget to provide your trading account number. Thank you. Hi Conversations with 'technical support' in attachment.
Attached File(s)
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Feb 10, 2016, 10:58 AM
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#4
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Group: Representative Posts: 410 Joined: April 1, 2013 Member No.: 21,166 |
Feb 10, 2016, 10:58 AM
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#4
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Hi Conversations with 'technical support' in attachment. Dear Sir, Sorry, but I couldn't view your files. Please specify the complete details of your problem and do not forget to provide your trading account number. Thank you. |
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Feb 10, 2016, 11:01 AM
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#5
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Group: Members Posts: 5 Joined: August 29, 2015 Member No.: 27,315 |
Feb 10, 2016, 11:01 AM
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#5
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Dear Sir, Sorry, but I couldn't view your files. Please specify the complete details of your problem and do not forget to provide your trading account number. Thank you. Dialogue № 11299-120735222 05 Feb 19:18 #11299-120735222 Hi 05 Feb 19:19 Support manager 122 Do you have any questions? 05 Feb 19:19 #11299-120735222 Hi 05 Feb 19:19 #11299-120735222 How can i get password for VPS service. Status: ordered Button "Get access" dont work 05 Feb 19:19 #11299-120735222 VPS ip: 109.120.143.88 05 Feb 19:20 Support manager 122 In that case, kindly send email to support@instaforex.com so it can be forwarded directly to our specialist. Please make sure to indicate the account number, VPS details and brief explanation within mail. 05 Feb 19:20 #11299-120735222 i wrote but no answer 05 Feb 19:20 Support manager 122 The account number please. 05 Feb 19:21 #11299-120735222 5064952 05 Feb 19:21 Support manager 122 One minute please. 05 Feb 19:22 Support manager 122 The new report has been passed to. We will inform the update via pkajstura@wp.pl. Kindly wait for it. 05 Feb 19:23 #11299-120735222 OK.thank you 05 Feb 19:23 Support manager 122 You're welcome. Thank you for requesting assistance in the Client Support Department. Dialogue № 495662-120863960 08 Feb 07:46 #495662-120863960 Hi 08 Feb 07:47 Support Manager 734 Yes please. 08 Feb 07:47 #495662-120863960 How long have to wait for answer rfom support? 08 Feb 07:47 Support Manager 734 Could you provide more details regarding this matter ? 08 Feb 07:47 #495662-120863960 05.02.2016 i send information abbout problem with vps 08 Feb 07:47 #495662-120863960 i cant acces to it 08 Feb 07:48 #495662-120863960 i didnt get email with password 08 Feb 07:48 Support Manager 734 Please provide your VPS details by following manner: Account no: VPS log in: VPS password: IP: 08 Feb 07:48 #495662-120863960 last time i got that problem it took 40 minutes to solve it 08 Feb 07:48 #495662-120863960 acc: 5064952 08 Feb 07:49 #495662-120863960 ip: 109.120.143.88 08 Feb 07:49 #495662-120863960 status of vps: ordered 08 Feb 07:50 #495662-120863960 button 'get acces' doesent work 08 Feb 07:53 Support Manager 734 Your issue has been forwarded to our related department .We kindly ask you to wait. 08 Feb 07:54 #495662-120863960 Thank you. 08 Feb 07:54 Support Manager 734 You are welcome. Dialogue № 11299-120979225 09 Feb 08:31 #11299-120979225 Hi 09 Feb 08:31 #11299-120979225 Hi 09 Feb 08:32 #11299-120979225 How many times i have to write to "instaforex support" that my VPS dont work 09 Feb 08:32 #11299-120979225 i bought it on 03.02.2016 09 Feb 08:32 #11299-120979225 but i didnt get password 09 Feb 08:33 #11299-120979225 and i didnt get any answer from support 09 Feb 08:33 #11299-120979225 WHY??!! 09 Feb 08:33 Support manager 208 Please provide me your account number, phone password. 09 Feb 08:34 #11299-120979225 why do you need phone password 09 Feb 08:34 #11299-120979225 my acc is 5064952 09 Feb 08:35 Support manager 208 Phone password is required in order to check your account information. 09 Feb 08:35 #11299-120979225 heh. just reset this vps or create new 09 Feb 08:36 #11299-120979225 button "get access" dont work 09 Feb 08:37 #11299-120979225 vps ip:109.120.143.88 09 Feb 08:39 Support manager 208 Information is submitted to the concerned Department. We apologize for any inconvenience. 09 Feb 08:40 #11299-120979225 will see. 09 Feb 08:40 #11299-120979225 Tell me please. where to write to close account 09 Feb 08:41 Support manager 208 Please be informed that the account cannot be closed. It will be automatically achieved when there is no any activities for 90 days. 09 Feb 08:42 #11299-120979225 OK. thank you. I am waiting for answer from support. 09 Feb 08:42 Support manager 208 Always glad to help you. |
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Feb 10, 2016, 01:04 PM
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#6
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Group: Representative Posts: 410 Joined: April 1, 2013 Member No.: 21,166 |
Feb 10, 2016, 01:04 PM
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#6
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Dialogue № 11299-120735222 05 Feb 19:18 #11299-120735222 Hi 05 Feb 19:19 Support manager 122 Do you have any questions? 05 Feb 19:19 #11299-120735222 Hi 05 Feb 19:19 #11299-120735222 How can i get password for VPS service. Status: ordered Button "Get access" dont work 05 Feb 19:19 #11299-120735222 VPS ip: 109.120.143.88 05 Feb 19:20 Support manager 122 In that case, kindly send email to support@instaforex.com so it can be forwarded directly to our specialist. Please make sure to indicate the account number, VPS details and brief explanation within mail. 05 Feb 19:20 #11299-120735222 i wrote but no answer 05 Feb 19:20 Support manager 122 The account number please. 05 Feb 19:21 #11299-120735222 5064952 05 Feb 19:21 Support manager 122 One minute please. 05 Feb 19:22 Support manager 122 The new report has been passed to. We will inform the update via pkajstura@wp.pl. Kindly wait for it. 05 Feb 19:23 #11299-120735222 OK.thank you 05 Feb 19:23 Support manager 122 You're welcome. Thank you for requesting assistance in the Client Support Department. Dialogue № 495662-120863960 08 Feb 07:46 #495662-120863960 Hi 08 Feb 07:47 Support Manager 734 Yes please. 08 Feb 07:47 #495662-120863960 How long have to wait for answer rfom support? 08 Feb 07:47 Support Manager 734 Could you provide more details regarding this matter ? 08 Feb 07:47 #495662-120863960 05.02.2016 i send information abbout problem with vps 08 Feb 07:47 #495662-120863960 i cant acces to it 08 Feb 07:48 #495662-120863960 i didnt get email with password 08 Feb 07:48 Support Manager 734 Please provide your VPS details by following manner: Account no: VPS log in: VPS password: IP: 08 Feb 07:48 #495662-120863960 last time i got that problem it took 40 minutes to solve it 08 Feb 07:48 #495662-120863960 acc: 5064952 08 Feb 07:49 #495662-120863960 ip: 109.120.143.88 08 Feb 07:49 #495662-120863960 status of vps: ordered 08 Feb 07:50 #495662-120863960 button 'get acces' doesent work 08 Feb 07:53 Support Manager 734 Your issue has been forwarded to our related department .We kindly ask you to wait. 08 Feb 07:54 #495662-120863960 Thank you. 08 Feb 07:54 Support Manager 734 You are welcome. Dialogue № 11299-120979225 09 Feb 08:31 #11299-120979225 Hi 09 Feb 08:31 #11299-120979225 Hi 09 Feb 08:32 #11299-120979225 How many times i have to write to "instaforex support" that my VPS dont work 09 Feb 08:32 #11299-120979225 i bought it on 03.02.2016 09 Feb 08:32 #11299-120979225 but i didnt get password 09 Feb 08:33 #11299-120979225 and i didnt get any answer from support 09 Feb 08:33 #11299-120979225 WHY??!! 09 Feb 08:33 Support manager 208 Please provide me your account number, phone password. 09 Feb 08:34 #11299-120979225 why do you need phone password 09 Feb 08:34 #11299-120979225 my acc is 5064952 09 Feb 08:35 Support manager 208 Phone password is required in order to check your account information. 09 Feb 08:35 #11299-120979225 heh. just reset this vps or create new 09 Feb 08:36 #11299-120979225 button "get access" dont work 09 Feb 08:37 #11299-120979225 vps ip:109.120.143.88 09 Feb 08:39 Support manager 208 Information is submitted to the concerned Department. We apologize for any inconvenience. 09 Feb 08:40 #11299-120979225 will see. 09 Feb 08:40 #11299-120979225 Tell me please. where to write to close account 09 Feb 08:41 Support manager 208 Please be informed that the account cannot be closed. It will be automatically achieved when there is no any activities for 90 days. 09 Feb 08:42 #11299-120979225 OK. thank you. I am waiting for answer from support. 09 Feb 08:42 Support manager 208 Always glad to help you. Dear Sir, We have already sent the VPS login details to you. Kindly check the spam folder of your e-mail box or contact us via Live Chat or from another e-mail. Thank you. |
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Feb 11, 2016, 08:27 AM
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#7
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Group: Members Posts: 5 Joined: August 29, 2015 Member No.: 27,315 |
Feb 11, 2016, 08:27 AM
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#7
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Dear Sir, We have already sent the VPS login details to you. Kindly check the spam folder of your e-mail box or contact us via Live Chat or from another e-mail. Thank you. Spam folder is empty. I dont even get daily confirmations. Like You see on attached conversations ""support" cant help me. They dont know what to do. They need my password for account .......but for what? Is this right? I dont think so!!! |
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Feb 11, 2016, 09:05 AM
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#8
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Group: Representative Posts: 410 Joined: April 1, 2013 Member No.: 21,166 |
Feb 11, 2016, 09:05 AM
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#8
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Spam folder is empty. I dont even get daily confirmations. Like You see on attached conversations ""support" cant help me. They dont know what to do. They need my password for account .......but for what? Is this right? I dont think so!!! Dear Sir, We kindly ask you to please contact us via Live Chat or from another e-mail because the VPS login details were sent to you several times. Thank you. |
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