Bonus Issues - InstaForex | Forex Forum | Forex world | InstaForex Forum
Instant Forex Trading

Welcome Guest ( Log In | )

42 Pages V  « < 6 7 8 9 10 > »   
Add Reply   New Topic
Bonus Issues
 Topic Options
 
IFX Katerine
post Sep 8, 2010, 09:15 AM
Post #141
InstaForex Representative
****
Group: Representative
Posts: 1,204
Joined: June 9, 2009
From: Russia
Member No.: 5

post Sep 8, 2010, 09:15 AM
Post #141
QUOTE (sohct @ Sep 7 2010, 07:41 PM) *
Please help me!

My account is 7062983

I have made a deposite of USD 1031 by Moneybookers on 2 Sept and I have not receive it in my account

I have already fill in the payment notification form.

I even had a Instaforex staff to call me on this issue but the line was not good and the person did not speak english well.

She said that she will email me at sohct84@yahoo.com details on how to proceed but that did not happen!

I have made a earlier deposite of USD 100 using the same method and that went well.

Why is it this time there is a problem???

Please help me!

Dear Sir,

The instructions you are talking about were sent to you on September 2. Please, check your e-mail again. Maybe the e-mail got into Junk folder?
QUOTE
----- Original Message -----
From: Екатерина Выдрина
To: sohct84@gmail.com
Sent: Thursday, September 02, 2010 3:26 PM
Subject: Instaforex

Dear [personal details have been removed by Administrator] 7062983
We received notification from moneybookers about your deposit in amount of 1031$. We kindly ask you to confirm this payment and send an e-mail with scan of your passport and your credit card to ev@instaforex.com
These measures were initiated in accordance with internal company’s rules within the framework of resistance for frequent cases of fraud.

Best regards Finance Department
InstaForex Companies Group
www.instaforex.com



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
Go to the top of the page
 
+Quote Post
 
 
sohct
post Sep 9, 2010, 02:56 AM
Post #142
Newbie
*
Group: Members
Posts: 2
Joined: September 7, 2010
Member No.: 4,186

post Sep 9, 2010, 02:56 AM
Post #142
Thanks Katerine. I have received my deposite. BTW how do i get the 30% bonus?

QUOTE (IFX Katerine @ Sep 8 2010, 04:15 PM) *
Dear Sir,

The instructions you are talking about were sent to you on September 2. Please, check your e-mail again. Maybe the e-mail got into Junk folder?

Go to the top of the page
 
+Quote Post
 
 
pkswain
post Sep 9, 2010, 05:16 AM
Post #143
Newbie
*
Group: Members
Posts: 10
Joined: September 3, 2010
From: India
Member No.: 4,108

post Sep 9, 2010, 05:16 AM
Post #143
QUOTE (pkswain @ Sep 8 2010, 01:01 PM) *
Dear katerine,

I appreciate your efforts. But the question of wrong recipient does not arise at all. All the information provided in the SWIFT copy is same as mentioned in the website client cabinet.

It will be your banker who can tell us what is wrong with the transaction. Plz check this with your bank and appraise me. If something is wrong, we will recall the transfer and initiate a fresh one. But by waiting only is not going to get us any solution.

This is a precarious situation I have never come across, mostly by a weeks time I get the either confirmation or issue detail from the bank.

Hope you understand the problem.

\PKS

sad.gif
Hi Katerine,

Did you find out what's wrong in the transaction? What does your banker say? What should I do now!

Plz update me, so that we can move ahead. I am stuck

Thanks
PKS
Go to the top of the page
 
+Quote Post
 
 
IFX Katerine
post Sep 9, 2010, 09:32 AM
Post #144
InstaForex Representative
****
Group: Representative
Posts: 1,204
Joined: June 9, 2009
From: Russia
Member No.: 5

post Sep 9, 2010, 09:32 AM
Post #144
QUOTE (sohct @ Sep 9 2010, 03:56 AM) *
Thanks Katerine. I have received my deposite. BTW how do i get the 30% bonus?

You just need to submit an application for bonus. Please, follow this link.



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
Go to the top of the page
 
+Quote Post
 
 
IFX Katerine
post Sep 9, 2010, 09:50 AM
Post #145
InstaForex Representative
****
Group: Representative
Posts: 1,204
Joined: June 9, 2009
From: Russia
Member No.: 5

post Sep 9, 2010, 09:50 AM
Post #145
QUOTE (pkswain @ Sep 9 2010, 06:16 AM) *
sad.gif
Hi Katerine,

Did you find out what's wrong in the transaction? What does your banker say? What should I do now!

Plz update me, so that we can move ahead. I am stuck

Thanks
PKS

Dear pkswain,

We have contacted our bank, and they have confirmed, that there was no any payment from you at our account. Sorry, but we cannot credit this amount to your trading account, until we have this sum at our bank account.

Please, be patient. If there was any mistake, the money will be sent back to you. To hasten a process, you can ask your bank to start a SWIFT investigation on payment.



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
Go to the top of the page
 
+Quote Post
 
 
pkswain
post Sep 19, 2010, 06:25 AM
Post #146
Newbie
*
Group: Members
Posts: 10
Joined: September 3, 2010
From: India
Member No.: 4,108

post Sep 19, 2010, 06:25 AM
Post #146
QUOTE (IFX Katerine @ Sep 9 2010, 02:20 PM) *
Dear pkswain,

We have contacted our bank, and they have confirmed, that there was no any payment from you at our account. Sorry, but we cannot credit this amount to your trading account, until we have this sum at our bank account.

Please, be patient. If there was any mistake, the money will be sent back to you. To hasten a process, you can ask your bank to start a SWIFT investigation on payment.


HI Katerine,

We initiated a wire Trace on the transaction, and the bank has confirmed that the money was credited to your account yesterday. Plz check @ your end and appraise me.

Thanks
Pkswain

Go to the top of the page
 
+Quote Post
 
 
arturko
post Sep 20, 2010, 12:28 PM
Post #147
Newbie
*
Group: Members
Posts: 2
Joined: September 20, 2010
Member No.: 4,431

post Sep 20, 2010, 12:28 PM
Post #147
Hello Insta, i got a little problem... I have depositted an ammount of 250 EUR via bankwire/swift at 08. sept. 2010 16:02:17 gmt+1 at acc num. 184121.
Please take a look at it. It's almost two weeks and I still can not see it on acc.

THX
Go to the top of the page
 
+Quote Post
 
 
IFX Katerine
post Sep 20, 2010, 02:19 PM
Post #148
InstaForex Representative
****
Group: Representative
Posts: 1,204
Joined: June 9, 2009
From: Russia
Member No.: 5

post Sep 20, 2010, 02:19 PM
Post #148
QUOTE (arturko @ Sep 20 2010, 02:28 PM) *
Hello Insta, i got a little problem... I have depositted an ammount of 250 EUR via bankwire/swift at 08. sept. 2010 16:02:17 gmt+1 at acc num. 184121.
Please take a look at it. It's almost two weeks and I still can not see it on acc.

THX

Dear Sir,

We need the SWIFT copy to check your payment. You can send it to my e-mail: ea [at] instaforex.com.



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
Go to the top of the page
 
+Quote Post
 
 
arturko
post Sep 20, 2010, 02:43 PM
Post #149
Newbie
*
Group: Members
Posts: 2
Joined: September 20, 2010
Member No.: 4,431

post Sep 20, 2010, 02:43 PM
Post #149
QUOTE (IFX Katerine @ Sep 20 2010, 03:19 PM) *
Dear Sir,

We need the SWIFT copy to check your payment. You can send it to my e-mail: ea [at] instaforex.com.


Okey, it's done.

Btw: Thank You for helping me with my little trouble.
Go to the top of the page
 
+Quote Post
 
 
IFX Katerine
post Sep 21, 2010, 10:10 AM
Post #150
InstaForex Representative
****
Group: Representative
Posts: 1,204
Joined: June 9, 2009
From: Russia
Member No.: 5

post Sep 21, 2010, 10:10 AM
Post #150
QUOTE (pkswain @ Sep 19 2010, 08:25 AM) *
HI Katerine,

We initiated a wire Trace on the transaction, and the bank has confirmed that the money was credited to your account yesterday. Plz check @ your end and appraise me.

Thanks
Pkswain

Dear Pkswain,

Please, send us the confirmation from your bank, so we could send it to our bank.



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
Go to the top of the page
 
+Quote Post
 
 
IFX Katerine
post Sep 21, 2010, 10:10 AM
Post #151
InstaForex Representative
****
Group: Representative
Posts: 1,204
Joined: June 9, 2009
From: Russia
Member No.: 5

post Sep 21, 2010, 10:10 AM
Post #151
QUOTE (arturko @ Sep 20 2010, 04:43 PM) *
Okey, it's done.

Btw: Thank You for helping me with my little trouble.

I was glad to help you.



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
Go to the top of the page
 
+Quote Post
 
 
pkswain
post Sep 22, 2010, 06:23 AM
Post #152
Newbie
*
Group: Members
Posts: 10
Joined: September 3, 2010
From: India
Member No.: 4,108

post Sep 22, 2010, 06:23 AM
Post #152
QUOTE (IFX Katerine @ Sep 21 2010, 02:40 PM) *
Dear Pkswain,

Please, send us the confirmation from your bank, so we could send it to our bank.


Sorry Katerine,

I misunderstood the bank info, The money has been returned and credited back to my a/c.

The intermediary bank said, "could not apply funds to the beneficiary a/c" with Hellenic Bank.

In the process I lost around 70$. Could you plz let me know why the funds could not be applied.

regards
Pkswain
Go to the top of the page
 
+Quote Post
 
 
IFX Katerine
post Sep 22, 2010, 09:23 AM
Post #153
InstaForex Representative
****
Group: Representative
Posts: 1,204
Joined: June 9, 2009
From: Russia
Member No.: 5

post Sep 22, 2010, 09:23 AM
Post #153
QUOTE (pkswain @ Sep 22 2010, 07:23 AM) *
Sorry Katerine,

I misunderstood the bank info, The money has been returned and credited back to my a/c.

The intermediary bank said, "could not apply funds to the beneficiary a/c" with Hellenic Bank.

In the process I lost around 70$.

Actually, it doesn't depend on us and we cannot know the reason. You need to request this information from your bank.

QUOTE (pkswain @ Sep 22 2010, 07:23 AM) *
Could you plz let me know why the funds could not be applied.

regards
Pkswain

I'm so sorry to hear that. Maybe you'd better to choose another troublefree way to replenish your account? Please, find the full list of the systems we accept at this page.



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
Go to the top of the page
 
+Quote Post
 
 
David67
post Sep 22, 2010, 02:56 PM
Post #154
Newbie
*
Group: Members
Posts: 3
Joined: September 22, 2010
Member No.: 4,471

post Sep 22, 2010, 02:56 PM
Post #154
Hello,
I am going to register real account, so could you let me know can i use my VIZA ELECTRON card with CVV code?
I have no problems to fund/withdrow from another company and online payments with this card.l
Thank you.
Go to the top of the page
 
+Quote Post
 
 
IFX Katerine
post Sep 22, 2010, 04:05 PM
Post #155
InstaForex Representative
****
Group: Representative
Posts: 1,204
Joined: June 9, 2009
From: Russia
Member No.: 5

post Sep 22, 2010, 04:05 PM
Post #155
QUOTE (David67 @ Sep 22 2010, 03:56 PM) *
Hello,
I am going to register real account, so could you let me know can i use my VIZA ELECTRON card with CVV code?
I have no problems to fund/withdrow from another company and online payments with this card.l
Thank you.

Hello. Sure, we accept VISA. For futhur details visit this page.



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
Go to the top of the page
 
+Quote Post
 
 
David67
post Sep 22, 2010, 04:46 PM
Post #156
Newbie
*
Group: Members
Posts: 3
Joined: September 22, 2010
Member No.: 4,471

post Sep 22, 2010, 04:46 PM
Post #156
Katerine,
Thanks for your respond. I just want to be sure that my VIZA ELECTRON with CVV code (not CLASSIC or higher)
is accepted.
Go to the top of the page
 
+Quote Post
 
 
IFX Katerine
post Sep 23, 2010, 04:19 PM
Post #157
InstaForex Representative
****
Group: Representative
Posts: 1,204
Joined: June 9, 2009
From: Russia
Member No.: 5

post Sep 23, 2010, 04:19 PM
Post #157
QUOTE (David67 @ Sep 22 2010, 06:46 PM) *
Katerine,
Thanks for your respond. I just want to be sure that my VIZA ELECTRON with CVV code (not CLASSIC or higher)
is accepted.

Yes, it is accepted. Only virtual cards are not.



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
Go to the top of the page
 
+Quote Post
 
 
David67
post Sep 23, 2010, 08:07 PM
Post #158
Newbie
*
Group: Members
Posts: 3
Joined: September 22, 2010
Member No.: 4,471

post Sep 23, 2010, 08:07 PM
Post #158
Katerine,
Thanks a lot for good news.)
Go to the top of the page
 
+Quote Post
 
 
IFX Katerine
post Sep 24, 2010, 11:11 AM
Post #159
InstaForex Representative
****
Group: Representative
Posts: 1,204
Joined: June 9, 2009
From: Russia
Member No.: 5

post Sep 24, 2010, 11:11 AM
Post #159
I was glad to help you. Don't hesitate to turn to me in case you have any more questions.



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
Go to the top of the page
 
+Quote Post
 
 
kumuss
post Sep 28, 2010, 08:17 PM
Post #160
Member
**
Group: Members
Posts: 29
Joined: March 24, 2010
Member No.: 1,659

post Sep 28, 2010, 08:17 PM
Post #160
Hi,

Account number: 116481
Desposit whit moneybookers
date 28/09/10 19:00
39 $
Go to the top of the page
 
+Quote Post
 


        14 User(s) are reading this topic (14 Guests and 0 Anonymous Users)
0 Members:

 

Lo-Fi Version   Partnership with InstaForex   Open account in InstaForex   Support InstaForex Time is now: 28th March 2024 - 11:16 PM