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Withdrawal Issues
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al41
post Nov 6 2010, 05:56 PM
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QUOTE (al41 @ Nov 6 2010, 05:52 PM) *
Hi Admin,

Could you help me? My withdrawal doesn't get into my liberty reserve account yet, but it has been deducted from my client area.

A/C: 7074121
Ticket: 319950568
Comment: WT #193476 324.00 LRU U4135169
Time: 11.05.2010 at 13:29:51

Thank you very much for your attention..



Thanks again....... I have got the transfer into my LR account today. Sorry for being not patient.
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eoliver
post Nov 8 2010, 12:52 PM
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QUOTE (IFX Kristina @ Oct 26 2010, 11:03 AM) *


This response got my attention, but since this is very important but not on this topic, i will talk about it in another topic.
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Katiforex
post Nov 11 2010, 05:54 AM
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Hello. want to start out by saying how wonderful your support has been so far.

I have made a request to withdraw to my Liberty. it says 1 to 7 hours. I actually talked to a rep from the funding department 12 hours ago, but nothing has been sent.

I have one request that is now 30 hours old, and another that is 12 hours.

is this normal? maybe you need to change the times, as when it says 1 to seven hours that is what we expect. and I also understand next business day, but the 1 was pending all day today and not processed.

thank you. Kathy
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IFX Katerine
post Nov 11 2010, 10:50 AM
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No, it's unnormal. Bt maybe they have some reasons for that. Please, specify your account number and the payment details, we will investigate the matter.



Regards, official representative


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hermit88
post Nov 12 2010, 08:24 PM
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please check my problem

trading account number : 179244
e-payment system : Liberty Reserve
the date of withdrawal : 2010.11.11 18:28 (WT #198600 usd 757.91)

i check my Liberty Reserve account, money not yet credit sad.gif

thank u for your attention.
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hermit88
post Nov 16 2010, 05:52 AM
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QUOTE (hermit88 @ Nov 13 2010, 02:24 AM) *
please check my problem

trading account number : 179244
e-payment system : Liberty Reserve
the date of withdrawal : 2010.11.11 18:28 (WT #198600 usd 757.91)

i check my Liberty Reserve account, money not yet credit sad.gif

thank u for your attention.


thank u instaforex, my money already entered
but i will suggest to you to change at https://secure.instaforex.com/en/withdrawal.aspx

*Liberty Reserve transfer (USD)
System commission fee charged. Withdrawal takes 1 – 7 working hours.

to

*Liberty Reserve transfer (USD)
System commission fee charged. Withdrawal takes 2 working days.

for not to become question your customer.
success and God bless you.
wink.gif
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IFX Katerine
post Nov 16 2010, 09:39 AM
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You forget that there's said 1-7 working hours, which means if you order a withdrawal 2 hours before a working is over, you will probably get your money only the next working day. It will take us 7 working hours, but for you it would be 2 days. smile.gif



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hermit88
post Nov 16 2010, 05:07 PM
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QUOTE (IFX Katerine @ Nov 16 2010, 03:39 PM) *
You forget that there's said 1-7 working hours, which means if you order a withdrawal 2 hours before a working is over, you will probably get your money only the next working day. It will take us 7 working hours, but for you it would be 2 days. smile.gif



actually, 2 working days is still reasonable for me, but because your system is written in 1-7 working hours so I ask you.
Liberty Reserve is instant money, which means if you transfer now, the money will be entered now not tomorrow.

written in the faq Liberty Reserve: http://www.libertyreserve.com/en/help/faq

* Q. Someone claims to have sent a payment to my Liberty Reserve account funds but do not Appear in my account history or in my account balance. What is wrong?

* A. Please note That all payments Between Liberty Reserve account holders are instantaneous. Every time the payment is made a unique transfer of the batch number is generated and is displayed in your account history. Account holders cans Provide this number to EACH other as proof of Their payment. Please note, that if company refuses to Provide you with the transfer of the batch number or Provides you with the fake one - the payment, most likely, was never made.

and the fact is:

the date of wd :
Attached Image

the date of transfer :
Attached Image


if the transfer date written 11.12.2010 17:00 at my LR account, that is absolutely fine instaforex making 7 working hours to withdraw via LR

IFX Katerine,
Can you help me to explain why you remain convinced that instaforex only takes a maximum of 7 working hours for completion of payment via LR ? smile.gif
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aa25
post Nov 24 2010, 06:33 PM
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I MADE A WITHDRAWAL SINCE 22ND NOV 2010 THROUGH LIBERTY RESERVE AND UPTILL NOW IT HAS NOT BEEN DONE.

MY ACCOUNT DETAILS IS AS FOLLOWS:

NAME: ABIODUN ADE

NUMBER: 3009926

AMOUNT: 139.34 USD

LR ACCOUNT NUMBER: U9005191

THANKS FOR YOUR PROMPT RESPONSE.
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fortune
post Nov 25 2010, 11:45 AM
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QUOTE (Ekaterina Abramova @ Sep 10 2009, 09:49 AM) *
Dear customers!
Post all your claims regarding withdrawal problems here.

The claim must include the next details:

1) your trading account number
2) e-payment system you used for withdrawal (and account number with the system)
3) the date of withdrawal

For faster assistance, please, contact our finance department:
eng.finance@instaforex.com.

Hi, Ekaterina Abramova, pls help me on my withdrawal

1. my trading account 208892
2. i use Liberty Reserve, account number U2893508 #S.Agus.Y
3. first withdrawal request on date 2010.11.22 time 15:18 ,wd#206714, 125 usd
second withdrawal request on date 2010.11.22 time 17:39 ,wd#206884, 127 usd

its unusual process, it have been 3 days. usually not more than 1 day. please help me to get my rights.

i hope you can help me Mam.

Thanks
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IFX Katerine
post Nov 25 2010, 02:05 PM
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QUOTE (hermit88 @ Nov 16 2010, 06:07 PM) *
actually, 2 working days is still reasonable for me, but because your system is written in 1-7 working hours so I ask you.
Liberty Reserve is instant money, which means if you transfer now, the money will be entered now not tomorrow.

IFX Katerine,
Can you help me to explain why you remain convinced that instaforex only takes a maximum of 7 working hours for completion of payment via LR ? smile.gif

But we do not process your withdrawal via LR instantly. There are so many requests daily, so it can take us up to 7 working hours to proceed your application.
So, please, let me know if your application was processed in time or not?



Regards, official representative


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IFX Katerine
post Nov 25 2010, 05:45 PM
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Hello,

I regret to infrom you that owing to the technical bug we have not received your application, that's why it was pending unprocessed. The money has been refunded. Please, order a new withdrawal.



Regards, official representative


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fortune
post Nov 29 2010, 05:51 AM
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QUOTE (IFX Katerine @ Nov 25 2010, 06:45 PM) *
Hello,

I regret to infrom you that owing to the technical bug we have not received your application, that's why it was pending unprocessed. The money has been refunded. Please, order a new withdrawal.


please help me, until now not refund to my account

please check



Hi, Ekaterina Abramova, pls help me on my withdrawal



1. my trading account 208892
2. i use Liberty Reserve, account number U2893508 #S.Agus.Y
3. first withdrawal request on date 2010.11.22 time 15:18 ,wd#206714, 125 usd
second withdrawal request on date 2010.11.22 time 17:39 ,wd#206884, 127 usd

its unusual process, it have been 6 days. usually not more than 1 day. please help me to get my rights.

i am waiting confirmation

Thanks
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hermit88
post Nov 29 2010, 05:10 PM
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QUOTE (IFX Katerine @ Nov 25 2010, 08:05 PM) *
But we do not process your withdrawal via LR instantly. There are so many requests daily, so it can take us up to 7 working hours to proceed your application.
So, please, let me know if your application was processed in time or not?



I don't know if my application is processed on time or not.
Which I know, I have made a withdrawal on (gmt 0 at kaliningrad)
Attached Image


and
I have gotten my money on (gmt -6 at LR)
Attached Image


This case has passed. we should close this case until here.
Most importantly, i've gotten my money. (on my first withdrawal) laugh.gif

On my second withdrawal at the other account, i have got my money on time.
I hope, i will still get my money if i make withdrawals in the future on time. laugh.gif

I really appreciate your attention.
I hope if I have trouble again, you will still support and care to help me quickly like this.
God bless you, Katerine & all team of InstaForex.
Thank you biggrin.gif
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IFX Katerine
post Nov 29 2010, 05:30 PM
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Dear fortune,

We regret to inform you, that owing to the technical bug your applications haven't reached our server. Please, submint new applications.

And accept our apology for inconvenience.



Regards, official representative


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KatiMaxima
post Dec 1 2010, 09:41 PM
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hello. I have been waiting a few days now for this transfer. can you please have a look into this for me?
thanks so much

Account number: 198730
Withdrawn amount: 264.12 USD
Sum to be paid: 264.12 WMZ
Recipient’s account: Z383085315641
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IFX Alexandra
post Dec 2 2010, 10:38 AM
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QUOTE (KatiMaxima @ Dec 1 2010, 10:41 PM) *
hello. I have been waiting a few days now for this transfer. can you please have a look into this for me?
thanks so much

Account number: 198730
Withdrawn amount: 264.12 USD
Sum to be paid: 264.12 WMZ
Recipient’s account: Z383085315641


Your money were transferred.



Regards, official representative Alexandra Melyukhova


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KatiMaxima
post Dec 2 2010, 10:31 PM
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QUOTE (IFX Alexandra @ Dec 2 2010, 10:38 AM) *
Your money were transferred.


thank you
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bob3000
post Dec 5 2010, 02:57 AM
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at previously time, instaforex withdraw is quickly and fixly, usually one day is enough, money return to my LR account.

but at recent time, withdraw time is slowly, maybe 2 days not assure enough?

as a client, i not want most quickly, but i like fix time.

i check and check my LR account, instaforex 133090 withdraw no arrived , this is sunday.

at friday i withdraw 1300USD at account 133090. no arrived
at saturday, i withdraw 4000USD at account 133090, no arrived.

wait and wait, i hope monday i can receive money.

if ok, pls check my withdraw status.

thanks
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KatiMaxima
post Dec 5 2010, 04:20 AM
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QUOTE (KatiMaxima @ Dec 1 2010, 10:41 PM) *
hello. I have been waiting a few days now for this transfer. can you please have a look into this for me?
thanks so much

Account number: 198730
Withdrawn amount: 264.12 USD
Sum to be paid: 264.12 WMZ
Recipient’s account: Z383085315641



I went to the account and the deposit has not been made. what info do you need from me to confirm. in my statment it says that the transfer was completed. but it is not in the account.
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