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Deopsit still not added after 30 hours
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InstaChina
post Oct 19 2010, 02:35 PM
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Introducing Broker, China
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For you to connect operator Aleksandr
21:14:46 Aleksandr: Hello. How can I help you?

21:14:55 You:: 20:59:19 You:: 120723,193705 they made a payment notcie yesterday,but still not add till now
20:59:26 You:: for more than 30 hours now
20:59:38 You:: they already send the payment notice
20:59:50 You:: why still not add their deposit till now??
21:15:25 Aleksandr: What payment system did you use?

21:15:37 You:: LR
21:15:43 You:: 30 hours till now
21:16:31 Aleksandr: Due to technical problems at the Liberty, the processing of the payments made through the
system may take some extra time. Every effort is being made to resolve this situation as soon
as possible. We apologize for the inconvenience and thank you for your patience.

Please use this page to notify the finance department directly:
https://secure.instaforex.com/en/performed-...ent-notify.aspx

21:16:54 You:: they already submit this
21:18:36 Aleksandr: In this case please wait until it is processed.

21:19:15 You:: wait for how many hours, sir??
21:19:21 You:: already more than 30 hours
21:19:27 You:: did they work?
21:20:59 Aleksandr: Yes, they are processing it. I can't say for sure how long. We are the Technical support, we don't process deposit and withdrawals, sorry.

21:21:33 You:: but it is more than 30 hours, how can they be so slow
21:22:01 Aleksandr: We are the Technical support, we don't process deposit and withdrawals, sorry.

21:23:32 You:: can you let them do it?
21:23:36 You:: now
21:23:39 You:: they need to trade
21:23:57 You:: donot waste their time, and if you still did not add the deposit, they will not trust insta
21:24:06 Aleksandr: We appologize for the delay.


I wonder when will the finance guys work to add the deposit since they already submit the payment notification??

thanks

InstaChina



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IFX Katerine
post Oct 19 2010, 02:50 PM
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From: Russia
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Check this link, please. http://forum.instaforex.com/index.php?s=&a...post&p=9021



Regards, official representative


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