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Where is the Money? |
Posted on: Jan 7, 2015, 09:13 AM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
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Forum: Support Section · Post Preview: #205951 · Replies: 6 · Views: 20,168 |
Instaforex is falling apart ? |
Posted on: Jan 5, 2015, 11:46 AM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
Dear Sir, Our company is one of the best brokers around the world. If we have problems, we can assure you that we will take action on it to be able to continue serving our clients. There are no reasons for us to end our business because as of now we are holding million of clients around the world and they're very happy trading with us. A lot of them withdraw their profits without facing problems. Lack of communication was probably the main reason why your friends got problems upon withdrawing their profits. And may I ask what specifically the problem you are referring to? Good words, so, plz check this matter: http://forum.instaforex.com/index.php?showtopic=107732 |
Forum: Support Section · Post Preview: #205918 · Replies: 5 · Views: 19,904 |
Where is the Money? |
Posted on: Jan 5, 2015, 11:23 AM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
1021374, Deposit on 30th, Dec, 2014, two deals, all the orders were send to support@mail.instaforex.com, but was still not added TILL NOW. 7421626, one Withdraws on 13th, Dec, 2014,, the other was made on 20th, Dec, 2014, two withdraws were not arrived to the client TILL NOW. so many times contact with Support and Finance Department, always the same reply: QUOTE InstaForex_Finance: Information is sent to the manager for checking. InstaForex_Finance: It will be recedited as soon as possible. InstaForex_Finance: Kindly ask you to wait. Anyone who can push these matters resolved? |
Forum: Support Section · Post Preview: #205917 · Replies: 6 · Views: 20,168 |
Pinned: Withdrawal Issues |
Posted on: May 12, 2011, 03:40 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
the other part was still not processed after 4 working days and 1 weekend day, in total it is 5 days, when I try to contact with finance department, they told me: [20:04:14] TaoJin88.com: I NEED YOU PROCESS MY WITHDRAW [20:04:21] TaoJin88.com: IT WAS 4 DAYS TILL NOW [20:22:54] InstaForex_Finance: Hello. Sir, in order to process your request the withdrawal should be made through the standard form on the site. In near time this form will be available for accounts with deposit supporter records. Then, I try to withdraw via the standard via the form, it show me: DEPOSIT-SUPPORTER records were found in the history of your account. Please, follow this link for the withdrawal. so, InstaForex are delaying me intentionally? or Not? who knows, at least I did not get paid this time, I can get paid before EVEN I use this link: https://secure.instaforex.com/en/order-withdrawal.aspx I am waiting for a clear answer about this matter. Manual: No way Standard Form: No way where should I go? |
Forum: Support Section · Post Preview: #14329 · Replies: 1116 · Views: 1,277,884 |
Can not withdraw via the site |
Posted on: Mar 16, 2011, 04:43 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
whenever I try to made a withdraw recently, it show me this: QUOTE Information Processing of your request failed. Please follow this link to withdraw funds from your account. After I click the link, it go to this one: https://secure.instaforex.com/en/order-withdrawal.aspx QUOTE Request for manual withdrawal If you are not able to request a withdrawal via ***standard withdrawal form*** by reason of some technical problems, it is possible to order a manual process of your withdrawal in our Finance Department at this page. Please, note that your withdrawal request should meet the rules of the company, such as using the same payment system and e-wallet etc. Please fill in the section "Comment" with the cause of your not being able to order a withdrawal with the help of our standard form. Full Name Account number Trader password Sum in the trading account currency Сurrency receipt Withdrawal type Номер кредитной карты Banking details Beneficiary: Beneficiary's address: Beneficiary's account number: Beneficiary's bank SWIFT: Beneficiary's bank: Beneficiary's bank address: Comment IT IS MANUAL WITHDRAW, My account #32129, plz let the IT GUYS CHECK IT AND FIX IT |
Forum: Support Section · Post Preview: #13045 · Replies: 1 · Views: 5,214 |
Pinned: Withdrawal Issues |
Posted on: Mar 16, 2011, 04:10 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
My Account #32129, made a withdraw on 10th, Mar, still not processed TILL NOW. WD order: 301802 WHY did not process it TILL NOW |
Forum: Support Section · Post Preview: #13044 · Replies: 1116 · Views: 1,277,884 |
Can't Access my trader Cabinet.. |
Posted on: Mar 7, 2011, 04:05 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
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Forum: Support Section · Post Preview: #12800 · Replies: 17 · Views: 24,826 |
Can't Access my trader Cabinet.. |
Posted on: Mar 7, 2011, 01:40 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
I contact via live chat, and then, now, I can not open the main site I mean this one: instaforex.com |
Forum: Support Section · Post Preview: #12796 · Replies: 17 · Views: 24,826 |
Can't Access my trader Cabinet.. |
Posted on: Mar 7, 2011, 01:34 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
what do you mean? I can not login Cabinet, not about cooperations, Now I need to login Cabinet, should not I post it here? |
Forum: Support Section · Post Preview: #12795 · Replies: 17 · Views: 24,826 |
Can't Access my trader Cabinet.. |
Posted on: Mar 7, 2011, 11:00 AM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
anyone can help me? |
Forum: Support Section · Post Preview: #12776 · Replies: 17 · Views: 24,826 |
Can't Access my trader Cabinet.. |
Posted on: Mar 6, 2011, 09:34 AM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
I think there is something wrong with the system, my another account works fine and I can login both MT4 and Cabinet, but for my affiliate account 32129, I can login MT4, but can not login Cabinet, so, hmmm... what should we say about this? |
Forum: Support Section · Post Preview: #12761 · Replies: 17 · Views: 24,826 |
Commissions Problem |
Posted on: Mar 5, 2011, 04:38 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
sorry, double post, Katerine, you can check my account history 32129 |
Forum: Affiliate program · Post Preview: #12758 · Replies: 4 · Views: 10,046 |
Commissions Problem |
Posted on: Mar 5, 2011, 04:38 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
I did, waiting for the replies I hope we can continue the long-term cooperation |
Forum: Affiliate program · Post Preview: #12757 · Replies: 4 · Views: 10,046 |
Can't Access my trader Cabinet.. |
Posted on: Mar 5, 2011, 04:36 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
show password wrong, but at the same time, I use the same one login MT4, it is successful, must be some bug |
Forum: Support Section · Post Preview: #12756 · Replies: 17 · Views: 24,826 |
Commissions Problem |
Posted on: Mar 5, 2011, 02:13 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
Account:32129, plz check it and recover the loses to my account, and I hope our cooperation can go on. Waiting for your Reply InstaChina |
Forum: Affiliate program · Post Preview: #12749 · Replies: 4 · Views: 10,046 |
Can't Access my trader Cabinet.. |
Posted on: Mar 5, 2011, 10:06 AM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
what is wrong? InstaForex changed something?? I hope someone can check it and about the commissions, I hope I can get a reply, my Account: 32129 About the Commissions, just check my account history, Do not let me down InstaChina |
Forum: Support Section · Post Preview: #12747 · Replies: 17 · Views: 24,826 |
Pinned: Bonus Issues |
Posted on: Dec 22, 2010, 09:50 AM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
Account:120723 Amount:$16.83 Your Liberty Reserve account:U7041179 Transaction Date:12/17/2010 08:40 Batch Code:51503135 plz add the money to his account he already filled the notify form |
Forum: Support Section · Post Preview: #10251 · Replies: 828 · Views: 1,274,242 |
Internal Error whenever I made a withdraw |
Posted on: Dec 10, 2010, 04:38 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
I have to say again, it still not work, anything wrong with the withdraw system??? |
Forum: Support Section · Post Preview: #10000 · Replies: 1 · Views: 4,995 |
Pinned: Withdrawal Issues |
Posted on: Dec 9, 2010, 06:52 AM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
at previously time, instaforex withdraw is quickly and fixly, usually one day is enough, money return to my LR account. but at recent time, withdraw time is slowly, maybe 2 days not assure enough? as a client, i not want most quickly, but i like fix time. i check and check my LR account, instaforex 133090 withdraw no arrived , this is sunday. at friday i withdraw 1300USD at account 133090. no arrived at saturday, i withdraw 4000USD at account 133090, no arrived. wait and wait, i hope monday i can receive money. if ok, pls check my withdraw status. thanks did you got it, bob? |
Forum: Support Section · Post Preview: #9939 · Replies: 1116 · Views: 1,277,884 |
Internal Error whenever I made a withdraw |
Posted on: Dec 9, 2010, 06:21 AM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
the InstaForex server is so slow to access, and whenever I try to withdraw now it show me this error: QUOTE Internal error of the server A server error occurred while your inquiry processing. The reason may lie in the common technical fault or be connected with the certain function called by you. Please, inform us about the problem by e-mail support@instaforex.com or LiveChat. We appreciate your patience and offer our apology for entailed inconveniences. I am sure there is something wrong with the server config, it keeps this error for some days, though I informed the client support, but seems still not fixed till now. and I want to know, when will it be fixed, and is there any one who encounter the same problem with me?? thanks InstaChina |
Forum: Support Section · Post Preview: #9938 · Replies: 1 · Views: 4,995 |
plz add the bonus back |
Posted on: Nov 10, 2010, 02:11 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
7083101, bonus were canceled, the mails to bonuses [at] instaforex.com were always failed |
Forum: Support Section · Post Preview: #9381 · Replies: 5 · Views: 10,059 |
plz add the bonus back |
Posted on: Oct 25, 2010, 02:28 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
that is okay, I will let my clients send the email and, here, it can work as a record for those whoes bonus have been canceled |
Forum: Support Section · Post Preview: #9152 · Replies: 5 · Views: 10,059 |
Deopsit still not added after 30 hours |
Posted on: Oct 19, 2010, 02:35 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
For you to connect operator Aleksandr 21:14:46 Aleksandr: Hello. How can I help you? 21:14:55 You:: 20:59:19 You:: 120723,193705 they made a payment notcie yesterday,but still not add till now 20:59:26 You:: for more than 30 hours now 20:59:38 You:: they already send the payment notice 20:59:50 You:: why still not add their deposit till now?? 21:15:25 Aleksandr: What payment system did you use? 21:15:37 You:: LR 21:15:43 You:: 30 hours till now 21:16:31 Aleksandr: Due to technical problems at the Liberty, the processing of the payments made through the system may take some extra time. Every effort is being made to resolve this situation as soon as possible. We apologize for the inconvenience and thank you for your patience. Please use this page to notify the finance department directly: https://secure.instaforex.com/en/performed-...ent-notify.aspx 21:16:54 You:: they already submit this 21:18:36 Aleksandr: In this case please wait until it is processed. 21:19:15 You:: wait for how many hours, sir?? 21:19:21 You:: already more than 30 hours 21:19:27 You:: did they work? 21:20:59 Aleksandr: Yes, they are processing it. I can't say for sure how long. We are the Technical support, we don't process deposit and withdrawals, sorry. 21:21:33 You:: but it is more than 30 hours, how can they be so slow 21:22:01 Aleksandr: We are the Technical support, we don't process deposit and withdrawals, sorry. 21:23:32 You:: can you let them do it? 21:23:36 You:: now 21:23:39 You:: they need to trade 21:23:57 You:: donot waste their time, and if you still did not add the deposit, they will not trust insta 21:24:06 Aleksandr: We appologize for the delay. I wonder when will the finance guys work to add the deposit since they already submit the payment notification?? thanks InstaChina |
Forum: Support Section · Post Preview: #9034 · Replies: 1 · Views: 5,257 |
plz add the bonus back |
Posted on: Oct 14, 2010, 02:10 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
Account: 189503's bonus was cancelled too, he follow the rules to trade, plz add the bonus back. |
Forum: Support Section · Post Preview: #8919 · Replies: 5 · Views: 10,059 |
plz add the bonus back |
Posted on: Oct 8, 2010, 04:12 PM | |
Introducing Broker, China Group: Members Posts: 947 Joined: August 20, 2009 Member No.: 110 |
account:189726, no volation to the rules, but the bonus were cut, plz add it back. |
Forum: Support Section · Post Preview: #8828 · Replies: 5 · Views: 10,059 |
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