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Can't Access my trader Cabinet.., Admin Help Me Please. |
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 Feb 3 2011, 09:06 PM
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#1
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  Group: Members Posts: 2 Joined: 3-February 11 Member No.: 8,374 |
Distinguished Hello.
I have a problem with access my Cabinet. My name is VICTOR MANUEL MARIA FAMILY. Trading account number (login): 238737 I tried to access my cabinet office, and I could not, tell me that my login data are wrong. However, I have opened my trader platform, and are the same login information as cabinet office. I used the Restore Password trader Option, and I received a new password, but still can not access my cabinet. i try more than 3 time, and now say me that..., You're wrong more than 3 times. and now asks me to enter the code in the image but the image does not load. I tested with 3 different browsers and I could not solve this situation Tell me what I do to resolve this situation. I hope for you. Please check this situation. I hope for you. |
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Feb 4 2011, 04:37 PM
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#2
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 Group: Representative Posts: 1,686 Joined: 9-December 10 Member No.: 6,359 |
Hello!
You should send description of your problem to support [at] instaforex.com. And it will be better if you also attach screenshots of the error.  Regards, official representative Yana Krupko  ________________________________________ Official Website | FAQ | Contacts | Weblog |
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Feb 4 2011, 06:49 PM
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#3
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Group: Members Posts: 2 Joined: 3-February 11 Member No.: 8,374 |
QUOTE (IFX Yana @ Feb 4 2011, 11:37 AM)  Hello! You should send description of your problem to support [at] instaforex.com. And it will be better if you also attach screenshots of the error. Thanks IFX Yana. My problem has been resolved. Thank you very much for your attention .. Support quite fast. |
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Feb 5 2011, 11:27 AM
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#4
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Group: Representative Posts: 1,686 Joined: 9-December 10 Member No.: 6,359 |
QUOTE (Victor Ml. Maria Familia @ Feb 4 2011, 07:49 PM) Thanks IFX Yana. My problem has been resolved. Thank you very much for your attention .. Support quite fast. I am glad to help you! You are welcome! 
Regards, official representative Yana Krupko ________________________________________ Official Website | FAQ | Contacts | Weblog |
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Feb 12 2011, 11:47 AM
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#5
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Group: Members Posts: 44 Joined: 5-October 10 Member No.: 4,698 |
just try more times, but it no work!
can you help me? |
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Feb 12 2011, 11:49 AM
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#6
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Group: Members Posts: 44 Joined: 5-October 10 Member No.: 4,698 |
QUOTE (bob3000 @ Feb 12 2011, 06:47 PM) just try more times, but it no work! can you help me? sorry, now it works, i can login! |
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Feb 12 2011, 04:40 PM
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#7
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Group: Representative Posts: 1,686 Joined: 9-December 10 Member No.: 6,359 |
Hello! The fact is that there was a bug in the cabinat logining. But now it works correct.
Regards, official representative Yana Krupko ________________________________________ Official Website | FAQ | Contacts | Weblog |
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Mar 5 2011, 10:06 AM
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#8
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Group: Members Posts: 947 Joined: 20-August 09 Member No.: 110 |
what is wrong? InstaForex changed something?? I hope someone can check it and about the commissions, I hope I can get a reply, my Account: 32129
About the Commissions, just check my account history, Do not let me down  InstaChina InstaForex未受任何监管，经常克扣客户盈利及奖励
请联系QQ 105360942，为您推荐值得信赖的大公司！ |
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Mar 5 2011, 03:50 PM
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#9
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 Group: Representative Posts: 1,204 Joined: 9-June 09 From: Russia Member No.: 5 |
Please, copy the error message you get when try to log in the cabinet.
Regards, official representative 1_1.jpg){kind=avatar} ________________________________________ Official Website | FAQ | Contacts | Blog |
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Mar 5 2011, 04:36 PM
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#10
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Group: Members Posts: 947 Joined: 20-August 09 Member No.: 110 |
show password wrong, but at the same time, I use the same one login MT4, it is successful, must be some bug
InstaForex未受任何监管，经常克扣客户盈利及奖励
请联系QQ 105360942，为您推荐值得信赖的大公司！ |
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Mar 6 2011, 09:34 AM
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#11
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Group: Members Posts: 947 Joined: 20-August 09 Member No.: 110 |
I think there is something wrong with the system, my another account works fine and I can login both MT4 and Cabinet, but for my affiliate account 32129, I can login MT4, but can not login Cabinet, so, hmmm... what should we say about this?
InstaForex未受任何监管，经常克扣客户盈利及奖励
请联系QQ 105360942，为您推荐值得信赖的大公司！ |
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Mar 7 2011, 11:00 AM
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#12
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Group: Members Posts: 947 Joined: 20-August 09 Member No.: 110 |
anyone can help me?
InstaForex未受任何监管，经常克扣客户盈利及奖励
请联系QQ 105360942，为您推荐值得信赖的大公司！ |
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Mar 7 2011, 11:39 AM
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#13
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Group: Representative Posts: 1,204 Joined: 9-June 09 From: Russia Member No.: 5 |
Please, be patinet. We are just back after a weekend. Your problem will be considered during a day.
Regards, official representative ________________________________________ Official Website | FAQ | Contacts | Blog |
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Mar 7 2011, 12:22 PM
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#14
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 Group: Members Posts: 620 Joined: 18-October 10 Member No.: 4,993 |
QUOTE (InstaChina @ Mar 6 2011, 10:34 AM) I think there is something wrong with the system, my another account works fine and I can login both MT4 and Cabinet, but for my affiliate account 32129, I can login MT4, but can not login Cabinet, so, hmmm... what should we say about this? You should contact eng.partners[at]instaforex.com Only they can help you with this problem. Regards, official representative Alexandra Melyukhova  ________________________________________ Official Website | FAQ | Contacts | Weblog |
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Mar 7 2011, 01:34 PM
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#15
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Group: Members Posts: 947 Joined: 20-August 09 Member No.: 110 |
what do you mean? I can not login Cabinet, not about cooperations, Now I need to login Cabinet, should not I post it here?
InstaForex未受任何监管，经常克扣客户盈利及奖励
请联系QQ 105360942，为您推荐值得信赖的大公司！ |
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Mar 7 2011, 01:40 PM
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#16
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Group: Members Posts: 947 Joined: 20-August 09 Member No.: 110 |
I contact via live chat, and then, now, I can not open the main site
 I mean this one: instaforex.com InstaForex未受任何监管，经常克扣客户盈利及奖励
请联系QQ 105360942，为您推荐值得信赖的大公司！ |
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Mar 7 2011, 04:05 PM
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#17
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Group: Members Posts: 947 Joined: 20-August 09 Member No.: 110 |
InstaForex未受任何监管，经常克扣客户盈利及奖励
请联系QQ 105360942，为您推荐值得信赖的大公司！ |
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Apr 23 2011, 02:17 PM
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#18
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Group: Representative Posts: 1,686 Joined: 9-December 10 Member No.: 6,359 |
QUOTE (InstaChina @ Mar 7 2011, 05:05 PM) These were temporary technical problem with our web-site. Regards, official representative Yana Krupko ________________________________________ Official Website | FAQ | Contacts | Weblog |
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