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InstaForex | Forex Forum | Forex world | InstaForex Forum _ Support Section _ deposit my account problem
Posted by: ikoder May 26, 2015, 03:47 PM
hello , I deposit funds to my account on using skrill bank on 18/05/2015 09:35
customer support sent me email asking for scan of ID and i sent it to the email " docs@mail.instaforex.com" as they asked
now after 8 days the money is not received to my account yet and I talked to the customer support four times and every time they said "your information is proceeded to finance department and sorry for delay" !!
now for how long should I wait again ?
account number : 2021874
Posted by: IFX Yvonne May 27, 2015, 10:09 AM
QUOTE (ikoder @ May 26 2015, 03:47 PM) 
hello , I deposit funds to my account on using skrill bank on 18/05/2015 09:35
customer support sent me email asking for scan of ID and i sent it to the email " docs@mail.instaforex.com" as they asked
now after 8 days the money is not received to my account yet and I talked to the customer support four times and every time they said "your information is proceeded to finance department and sorry for delay" !!
now for how long should I wait again ?
account number : 2021874
customer support sent me email asking for scan of ID and i sent it to the email " docs@mail.instaforex.com" as they asked
now after 8 days the money is not received to my account yet and I talked to the customer support four times and every time they said "your information is proceeded to finance department and sorry for delay" !!
now for how long should I wait again ?
account number : 2021874
Dear Sir,
Please wait, I've already passed your concern to my colleagues and I'll get back to you right after I got a response from them. Thank you.
Posted by: IFX Yvonne May 28, 2015, 04:16 AM
QUOTE (ikoder @ May 26 2015, 03:47 PM)
hello , I deposit funds to my account on using skrill bank on 18/05/2015 09:35
customer support sent me email asking for scan of ID and i sent it to the email " docs@mail.instaforex.com" as they asked
now after 8 days the money is not received to my account yet and I talked to the customer support four times and every time they said "your information is proceeded to finance department and sorry for delay" !!
now for how long should I wait again ?
account number : 2021874
customer support sent me email asking for scan of ID and i sent it to the email " docs@mail.instaforex.com" as they asked
now after 8 days the money is not received to my account yet and I talked to the customer support four times and every time they said "your information is proceeded to finance department and sorry for delay" !!
now for how long should I wait again ?
account number : 2021874
Dear Sir,
Please check your account because it has been credited to your account last May 26, 2015 18.59:40. Thank you.
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