Instant Forex Trading

Welcome Guest ( Log In | Register )

56 Pages V  « < 54 55 56  
Closed Topic   Start new topic
Withdrawal Issues
 Topic Options
IFX Yvonne
post Feb 25 2014, 12:00 PM
Post #1101
Advanced Member
***

Group: Representative
Posts: 372
Joined: 1-April 13
Member No.: 21,166

QUOTE (edafe @ Feb 24 2014, 08:40 PM) *
NO
PAYPAL DOSNT WORK IN NIGERIA.
I CAN ONLY USE LOCAL TRANSFER, WIRE TRANSFER AND INSTAFOREX MASTERCARD



Dear Sir,

Please make a withdrawal order via Local transfer.



Go to the top of the page
 
+Quote Post
 
<a href="http://www.mt5.com/">&#1060;&#1086;&#1088;&#1077;&#1082;&#1089; &#1087;&#1086;&#1088;&#1090;&#1072;&#1083;</a>
 
edafe
post Mar 1 2014, 05:49 AM
Post #1102
Newbie
*

Group: Members
Posts: 4
Joined: 20-February 14
Member No.: 24,004

QUOTE (IFX Yvonne @ Feb 25 2014, 12:00 PM) *
Dear Sir,

Please make a withdrawal order via Local transfer.

Thanks for help, I will do that right away.
Go to the top of the page
 
+Quote Post
 
Ahmed Taher Tahe...
post Mar 23 2014, 03:42 AM
Post #1103
Newbie
*

Group: Members
Posts: 6
Joined: 23-March 14
Member No.: 24,257

hello support team .. i m a trader with instaforex only since 2011
first of all i hope the support team reading my message because i really feel depression in the last month and i can not figure out any solution .. this issue because of the company decision to just like they said " temporally disable instaforex mastercard for withdraw " However its available to deposit .. !! and thats was an official reply ..
ok we are just talking and i will mention some points because i really do not know what to do now i only intersted in the mastercard and i have no needy to use any other alternative solution .. why ? neteller have a card which i never receive , skrill have a card which i never receive , payza have financial issue since they disable their own cards , what else , oh ya liberty reserve closed so as u see " im talking to instaforex company " the only thing left is your mastercard which i order it in 2012 by dhl and its cost 50 $ so suddenly u disable it not ..
another point anyway i wrote and i know nothing will change and i really can not take any more of this sadness like i never feel it before in my whole life do u understand how a trader build his hopes and his plans and suddenly you avoid the most requested withdraw method without giving any updated !! is that fair ? is that how you dealing with your clients ? .. by the way just for your notice some other brokers as as i said accept full withdraw of the capital with deposit by liberty reserve but instaforex did not " thats is another matter i know but i mention all of the things which i not accept and also which negatively effects on the company " .. so i just feel sad why the company deal with us like that why its not giving us what it have to and what we are wishing for
do not close the trade before 5 minutes i agree
it become 2 minutes also i agree..
not win more than 10 % as profits in the same trade .. guess what i agree ..
and not the mastercard is disable ..!! what i supposed to do now killing myself ..??!!
and what is make thing more unacceptable .. i contact live and support team and the same replies we are working on solving the problem of the mastercard ..
so i asked them again for give me frame time just a max one im not asked for exact time .. i asked will it back to work after week or 2 weeks ? 6 months ? or up to a year ?!! guess what they replied we have no information related to this matter .. so who have it ? i mean put yourself in my place a trader have partner account have the company mastercard and i same person who suggest vip server and expiry options always suggest thing and also i make on the facebook groups which showed instaforex advantage .. so after all of these effort .. the card get disable .. all my plans are freeze why ? its simple how i will trade and the company which supposed to respect me keep reply we have no information about when the card will back again .. we are appreciate your waiting ? what waiting ? its about 1 month left now since the company disable the card .. i mean come on what is this issue which take all this long time to fix .. .. so i just do not able even to think now if u see the paper i have and the plans i wrote to keep trade with the company for years after years .. and now everything stop .. i mean waiting without information is a killing thing .. i really can not think in this last month about make any progress in my trade i stop trading since the last 2 weeks .. i mean why i will trade whats the purpose ?! there is no suitable ability to me to withdraw .. so i also wonder why is there is about 55 page of complains ? is all of these are an issues .. i mean this beside what i already suffer from i just increase my sadness.. please some one reply by saying or giving frame time even if it was months .. but please if instaforex respect its clients please not say teh same thing " we are working on fixing the problem " .. please .. i wait for your reply as soon as possible ..
Go to the top of the page
 
+Quote Post
 
IFX Yvonne
post Mar 24 2014, 08:07 AM
Post #1104
Advanced Member
***

Group: Representative
Posts: 372
Joined: 1-April 13
Member No.: 21,166

QUOTE (Ahmed Taher Taher Awad @ Mar 23 2014, 03:42 AM) *
hello support team .. i m a trader with instaforex only since 2011
first of all i hope the support team reading my message because i really feel depression in the last month and i can not figure out any solution .. this issue because of the company decision to just like they said " temporally disable instaforex mastercard for withdraw " However its available to deposit .. !! and thats was an official reply ..
ok we are just talking and i will mention some points because i really do not know what to do now i only intersted in the mastercard and i have no needy to use any other alternative solution .. why ? neteller have a card which i never receive , skrill have a card which i never receive , payza have financial issue since they disable their own cards , what else , oh ya liberty reserve closed so as u see " im talking to instaforex company " the only thing left is your mastercard which i order it in 2012 by dhl and its cost 50 $ so suddenly u disable it not ..
another point anyway i wrote and i know nothing will change and i really can not take any more of this sadness like i never feel it before in my whole life do u understand how a trader build his hopes and his plans and suddenly you avoid the most requested withdraw method without giving any updated !! is that fair ? is that how you dealing with your clients ? .. by the way just for your notice some other brokers as as i said accept full withdraw of the capital with deposit by liberty reserve but instaforex did not " thats is another matter i know but i mention all of the things which i not accept and also which negatively effects on the company " .. so i just feel sad why the company deal with us like that why its not giving us what it have to and what we are wishing for
do not close the trade before 5 minutes i agree
it become 2 minutes also i agree..
not win more than 10 % as profits in the same trade .. guess what i agree ..
and not the mastercard is disable ..!! what i supposed to do now killing myself ..??!!
and what is make thing more unacceptable .. i contact live and support team and the same replies we are working on solving the problem of the mastercard ..
so i asked them again for give me frame time just a max one im not asked for exact time .. i asked will it back to work after week or 2 weeks ? 6 months ? or up to a year ?!! guess what they replied we have no information related to this matter .. so who have it ? i mean put yourself in my place a trader have partner account have the company mastercard and i same person who suggest vip server and expiry options always suggest thing and also i make on the facebook groups which showed instaforex advantage .. so after all of these effort .. the card get disable .. all my plans are freeze why ? its simple how i will trade and the company which supposed to respect me keep reply we have no information about when the card will back again .. we are appreciate your waiting ? what waiting ? its about 1 month left now since the company disable the card .. i mean come on what is this issue which take all this long time to fix .. .. so i just do not able even to think now if u see the paper i have and the plans i wrote to keep trade with the company for years after years .. and now everything stop .. i mean waiting without information is a killing thing .. i really can not think in this last month about make any progress in my trade i stop trading since the last 2 weeks .. i mean why i will trade whats the purpose ?! there is no suitable ability to me to withdraw .. so i also wonder why is there is about 55 page of complains ? is all of these are an issues .. i mean this beside what i already suffer from i just increase my sadness.. please some one reply by saying or giving frame time even if it was months .. but please if instaforex respect its clients please not say teh same thing " we are working on fixing the problem " .. please .. i wait for your reply as soon as possible ..



Dear Sir,

May I ask your trading account number please?



Go to the top of the page
 
+Quote Post
 
Ahmed Taher Tahe...
post Mar 26 2014, 01:58 AM
Post #1105
Newbie
*

Group: Members
Posts: 6
Joined: 23-March 14
Member No.: 24,257

QUOTE (IFX Yvonne @ Mar 24 2014, 09:07 AM) *
Dear Sir,

May I ask your trading account number please?


hello sir i have many by the issue is not related to specified account number its a general issue to all instaforex traders who trying to withdraw by their instaforex mastercard right ?
so anyway this is my account number { 2152841 } i know it have -108 i guess which i must gain as profits before i able to withdraw but this is not the problem i not trying or asking about withdraw right now im discuss the issue of the mastercard for my future plans .. and instaforxe in addition to payoneer keep say the same thing we have no information related to when this issue will be solved .. ok just say the naturally of the issue which make instaforex stop withdraw of the card since 30 days now guess what they also reply we have no information .. really ? so you not know hen it will be solved and also you can not discuss the naturally of the issue so what i supposed to do wait for ever who is in charge here ? who i must contact ? is there so magical hidden third party i must contact to get some info or what this is not acceptable do u know that neteller card never receive to my country just like skrill and liberty is already closed and payza i can not trust a bank change its name and guess what instafoirex not allow mt5.com bonus account to withdraw the profits by bank and i also have no bank account thats why i own instaforex mastercard in teh fiorst place for how long we will accept things harmful to us not close the trade before 5 minutes left , not profit more than 10 % in the same trade in addition to the lag during the news times and so on so we are try to be flexible with those strange rules however all of this wrong decisions made by instaforex but the mastercard is something you must not freeze wire so do u understand the importance of instaforex mastercard to us or what ? so show some respect toward the clients need and be clear with them tell them what they need we are a human being we have plans in trading we need the mastercard back
Go to the top of the page
 
+Quote Post
 
IFX Yvonne
post Mar 26 2014, 08:00 AM
Post #1106
Advanced Member
***

Group: Representative
Posts: 372
Joined: 1-April 13
Member No.: 21,166

QUOTE (Ahmed Taher Taher Awad @ Mar 26 2014, 01:58 AM) *
hello sir i have many by the issue is not related to specified account number its a general issue to all instaforex traders who trying to withdraw by their instaforex mastercard right ?
so anyway this is my account number { 2152841 } i know it have -108 i guess which i must gain as profits before i able to withdraw but this is not the problem i not trying or asking about withdraw right now im discuss the issue of the mastercard for my future plans .. and instaforxe in addition to payoneer keep say the same thing we have no information related to when this issue will be solved .. ok just say the naturally of the issue which make instaforex stop withdraw of the card since 30 days now guess what they also reply we have no information .. really ? so you not know hen it will be solved and also you can not discuss the naturally of the issue so what i supposed to do wait for ever who is in charge here ? who i must contact ? is there so magical hidden third party i must contact to get some info or what this is not acceptable do u know that neteller card never receive to my country just like skrill and liberty is already closed and payza i can not trust a bank change its name and guess what instafoirex not allow mt5.com bonus account to withdraw the profits by bank and i also have no bank account thats why i own instaforex mastercard in teh fiorst place for how long we will accept things harmful to us not close the trade before 5 minutes left , not profit more than 10 % in the same trade in addition to the lag during the news times and so on so we are try to be flexible with those strange rules however all of this wrong decisions made by instaforex but the mastercard is something you must not freeze wire so do u understand the importance of instaforex mastercard to us or what ? so show some respect toward the clients need and be clear with them tell them what they need we are a human being we have plans in trading we need the mastercard back



Dear Sir,

We are sorry you feel so terrible about this situation. But please consider this is just a card, it's not worth of so many sufferings, and of course a life.

InstaForex MasterCard is a common project of InstaForex and Payoneer. Due to some restrictions imposed by Payoneer, withdrawing via this system is only possible on condition that the money was deposited the same way. In your case you have no deposited funds - you only work with the bonus funds and withdraw a profit earned with the bonuses, that is why this restriction applies to your account.

When we were running this service, we did not foresee such restriction from Payoneer side may appear. So we took this risk as well as you did ordering this card. We are searching for a solution how we can overcome those difficulties, but we cannot provide the exact terms as you request. There are no exact terms, because this does not depend solo on us. We hope, you can understand that.

We remind you that you are still able to use this card for depositing your account and then withdrawing from it. As for the profit earned from bonuses, there are many alternative methods for withdrawing available. You might consider ePayments cards as well.



Go to the top of the page
 
+Quote Post
 
samarcel
post Mar 26 2014, 07:08 PM
Post #1107
Member
**

Group: Members
Posts: 23
Joined: 5-January 11
From: guadeloupe
Member No.: 7,385

good morning
my instaforex count 5050865

I have perform a withdrawal since yesterday

I still received nothing

thank you for keeping me posted
Go to the top of the page
 
+Quote Post
 
Ahmed Taher Tahe...
post Mar 27 2014, 02:03 AM
Post #1108
Newbie
*

Group: Members
Posts: 6
Joined: 23-March 14
Member No.: 24,257

QUOTE (IFX Yvonne @ Mar 26 2014, 09:00 AM) *
Dear Sir,

We are sorry you feel so terrible about this situation. But please consider this is just a card, it's not worth of so many sufferings, and of course a life.

InstaForex MasterCard is a common project of InstaForex and Payoneer. Due to some restrictions imposed by Payoneer, withdrawing via this system is only possible on condition that the money was deposited the same way. In your case you have no deposited funds - you only work with the bonus funds and withdraw a profit earned with the bonuses, that is why this restriction applies to your account.

When we were running this service, we did not foresee such restriction from Payoneer side may appear. So we took this risk as well as you did ordering this card. We are searching for a solution how we can overcome those difficulties, but we cannot provide the exact terms as you request. There are no exact terms, because this does not depend solo on us. We hope, you can understand that.

We remind you that you are still able to use this card for depositing your account and then withdrawing from it. As for the profit earned from bonuses, there are many alternative methods for withdrawing available. You might consider ePayments cards as well.


no no no wait a second years after years i contact support team many times and ask them directly can i trade with the bonus and withdraw with instaforxe mastercard they said yes they never ever said that i have to deposit with the mastercard to able to withdraw by it, also instaforxe are clearly said many times you can trade and withdraw with instaforex mastercard whatever the way you deposit and again i contacted support team many times asking them must i deposit any funds in my bonus account to able to with they said no you can trade the bonus you have from mt5.com and when you are achieve profits then you can withdraw them by instaforex mastercard without any limitations .. thats the rules of instaforex now you said i must deposit by the mastercard ? why i that ? is this a new rule ? so what if i have bonus account and do not want to deposit so according to your words the all traders who have bonus account and instaforex mastercard never deposit will not able to withdraw by instaforxe mastercard and its only possible to withdraw after they deposit ? ??!! what is this ??!! please explains this point in case of its a anew rule now so it changes all things and there will be no purpose of using instaforex now if i must deposit by the card before i withdraw all the rules i mention is an official reply and its all recorded .. i knows them just like i know my name .. by the way epayments have about 35$ as yearly fees so its very high also they are come online and start their service in 2012 so how i can trust them i only trust instaforex services including its card which i also order it by dhl service and cost 50$ oh ya another thing about epayments they request documents i not have i not have passport i stay with my family so the is no statement showing my address and my id card is in Arabic and they keep pending it without verification and also they express delivery cost 89$ in addition to the yearly fees 35$ so you know how this looks like if i will compare it with instaforex mastercard also no electronic banks i never trust after what i lost when liberty shut down just lie kwhat happens when e-gold shut down so electronic banks are no a solution sir.. i hope that you know now why i feel sadness without instaforex mastercad withdraw ability .. by the way if payoner really ask us to deposit to able to withdraw thats strange is mastercad or visa ask us to deposit if someone will send us some money ? do these avoid receive money ? of corse not so payoneer looks like they are forcing us to load their cards which is strange behavior why they could ask that i mean when i withdraw from instaforex and the money loaded to the card payoneer will gain benefits when i use teh atm so why the want us to deposit to able to withdraw ? .. any way i wait your reply on the many points which i mentioned specially the rules which you and i know that they are true and we never heard before as a trader that we have to deposit by mastercard to withdraw instaorex never said that to us and it keep saying you can using teh card and withdraw no only the profits but the capital as well whatever the method you use for deposit and its also allowed even if you never deposit your account .. and one of the many problems which increase my sadness is i have a feeling over all my other feelings teling me that the card will never available again to withdraw by the way what is the minimum money which payoneer ask to deposit to able to withdraw instaforex profits which is done by bonus program of mt5.com ? i hope that you reply this question as well however i have no way to load money in payoneer card and also i was trying to keep trade and compound the profits in the my instaforex account thats why i have no money in payoneer account to deposit it and you can check by yourself about my name in the system " Ahmed Taher Taher Awad " you will notice that the card i order no have any money and i only use it one time and withdraw 55 $ to let the payoneer support deduct them as fees of the dhl service .. all i feel now is darkness and sadness .. i will ask the Russia government to create a global payment processor this is a respectful country and will never deal like payoneer and i said that to payoner themselves and they never reply on me since then what they expect to told them everything is ok?!! ..
======================================
**** SUGGESTION TO OVERCOME PAYONEER LIMITS ****
======================================
and by the way i have a suugestion come to my mind now to avoid the payoneer limits
1- i suggest that insfaorex allow new service which will be like the following
instaforex ask payoneer about the minimum amount of money which the trader should load in the mastercard for deposit them to be able to withdraw from his trading account..
2- after instaforex specify the minimum funds so the trader can ask insfaorex support to deduct those minimum funds from his trading account in addition to some fees " as benefits for instaforex from this process " for instaforex then instaforex have to sent from her payoneer account the minimum funds to the trader payoneer account and by this way the trade will have the funds in his mastercard then he have to deposit them back again in his instaforex trading account and in this case the limits of payoneer will no longer an issue done .. so ? i think this possible if instforex really plan to overcome the payoneer limits and provide the service which we wish you have to apply my suggestion to all the trades who have no way to deposit their payoneer mastercard to able to deposit then withdraw ..

waiting for your reply ..
Go to the top of the page
 
+Quote Post
 
IFX Yvonne
post Mar 28 2014, 07:54 AM
Post #1109
Advanced Member
***

Group: Representative
Posts: 372
Joined: 1-April 13
Member No.: 21,166

QUOTE (Ahmed Taher Taher Awad @ Mar 27 2014, 02:03 AM) *
no no no wait a second years after years i contact support team many times and ask them directly can i trade with the bonus and withdraw with instaforxe mastercard they said yes they never ever said that i have to deposit with the mastercard to able to withdraw by it, also instaforxe are clearly said many times you can trade and withdraw with instaforex mastercard whatever the way you deposit and again i contacted support team many times asking them must i deposit any funds in my bonus account to able to with they said no you can trade the bonus you have from mt5.com and when you are achieve profits then you can withdraw them by instaforex mastercard without any limitations .. thats the rules of instaforex now you said i must deposit by the mastercard ? why i that ? is this a new rule ? so what if i have bonus account and do not want to deposit so according to your words the all traders who have bonus account and instaforex mastercard never deposit will not able to withdraw by instaforxe mastercard and its only possible to withdraw after they deposit ? ??!! what is this ??!! please explains this point in case of its a anew rule now so it changes all things and there will be no purpose of using instaforex now if i must deposit by the card before i withdraw all the rules i mention is an official reply and its all recorded .. i knows them just like i know my name .. by the way epayments have about 35$ as yearly fees so its very high also they are come online and start their service in 2012 so how i can trust them i only trust instaforex services including its card which i also order it by dhl service and cost 50$ oh ya another thing about epayments they request documents i not have i not have passport i stay with my family so the is no statement showing my address and my id card is in Arabic and they keep pending it without verification and also they express delivery cost 89$ in addition to the yearly fees 35$ so you know how this looks like if i will compare it with instaforex mastercard also no electronic banks i never trust after what i lost when liberty shut down just lie kwhat happens when e-gold shut down so electronic banks are no a solution sir.. i hope that you know now why i feel sadness without instaforex mastercad withdraw ability .. by the way if payoner really ask us to deposit to able to withdraw thats strange is mastercad or visa ask us to deposit if someone will send us some money ? do these avoid receive money ? of corse not so payoneer looks like they are forcing us to load their cards which is strange behavior why they could ask that i mean when i withdraw from instaforex and the money loaded to the card payoneer will gain benefits when i use teh atm so why the want us to deposit to able to withdraw ? .. any way i wait your reply on the many points which i mentioned specially the rules which you and i know that they are true and we never heard before as a trader that we have to deposit by mastercard to withdraw instaorex never said that to us and it keep saying you can using teh card and withdraw no only the profits but the capital as well whatever the method you use for deposit and its also allowed even if you never deposit your account .. and one of the many problems which increase my sadness is i have a feeling over all my other feelings teling me that the card will never available again to withdraw by the way what is the minimum money which payoneer ask to deposit to able to withdraw instaforex profits which is done by bonus program of mt5.com ? i hope that you reply this question as well however i have no way to load money in payoneer card and also i was trying to keep trade and compound the profits in the my instaforex account thats why i have no money in payoneer account to deposit it and you can check by yourself about my name in the system " Ahmed Taher Taher Awad " you will notice that the card i order no have any money and i only use it one time and withdraw 55 $ to let the payoneer support deduct them as fees of the dhl service .. all i feel now is darkness and sadness .. i will ask the Russia government to create a global payment processor this is a respectful country and will never deal like payoneer and i said that to payoner themselves and they never reply on me since then what they expect to told them everything is ok?!! ..
======================================
**** SUGGESTION TO OVERCOME PAYONEER LIMITS ****
======================================
and by the way i have a suugestion come to my mind now to avoid the payoneer limits
1- i suggest that insfaorex allow new service which will be like the following
instaforex ask payoneer about the minimum amount of money which the trader should load in the mastercard for deposit them to be able to withdraw from his trading account..
2- after instaforex specify the minimum funds so the trader can ask insfaorex support to deduct those minimum funds from his trading account in addition to some fees " as benefits for instaforex from this process " for instaforex then instaforex have to sent from her payoneer account the minimum funds to the trader payoneer account and by this way the trade will have the funds in his mastercard then he have to deposit them back again in his instaforex trading account and in this case the limits of payoneer will no longer an issue done .. so ? i think this possible if instforex really plan to overcome the payoneer limits and provide the service which we wish you have to apply my suggestion to all the trades who have no way to deposit their payoneer mastercard to able to deposit then withdraw ..

waiting for your reply ..



Dear Sir,

Due to some restrictions from Payoneer's side, this option is no more available for accounts which were not deposited via the card. The card is not useless. Lots of traders who ordered it from us found it a comfortable way to deposit their accounts and cash out the profits. But if you do not deposit your account and only use bonuses for trading - sorry, you just have to accept the new rules.

Regarding to your suggestions, it is not so easy as you assumes. But anyway, we are extremely thankful for your concerns and will try to find a way out of this situation.



Go to the top of the page
 
+Quote Post
 
IFX Yvonne
post Mar 28 2014, 09:33 AM
Post #1110
Advanced Member
***

Group: Representative
Posts: 372
Joined: 1-April 13
Member No.: 21,166

QUOTE (samarcel @ Mar 26 2014, 07:08 PM) *
good morning
my instaforex count 5050865

I have perform a withdrawal since yesterday

I still received nothing

thank you for keeping me posted



Dear Sir,

Your withdrawal is already processed. Please, check your account.



Go to the top of the page
 
+Quote Post
 
AlexFX
post Mar 28 2014, 06:22 PM
Post #1111
Newbie
*

Group: Members
Posts: 1
Joined: 28-March 14
Member No.: 24,301

Yvonne i have sent you a PM any chance you can take a look?
Go to the top of the page
 
+Quote Post
 
Ahmed Taher Tahe...
post Mar 28 2014, 11:28 PM
Post #1112
Newbie
*

Group: Members
Posts: 6
Joined: 23-March 14
Member No.: 24,257

QUOTE (IFX Yvonne @ Mar 28 2014, 08:54 AM) *
Dear Sir,

Due to some restrictions from Payoneer's side, this option is no more available for accounts which were not deposited via the card. The card is not useless. Lots of traders who ordered it from us found it a comfortable way to deposit their accounts and cash out the profits. But if you do not deposit your account and only use bonuses for trading - sorry, you just have to accept the new rules.

Regarding to your suggestions, it is not so easy as you assumes. But anyway, we are extremely thankful for your concerns and will try to find a way out of this situation.


ok as i thought no solve soon what i can say ?!! ok .. i not say that the card is useless i consider it important method for withdraw thats why i order it in the first place .. by the way you not reply on my question what is the minimum funds which i must deposit by instaforex mastercard to able to withdraw any achieve profits in my account ? i mean is it 1$ or 20 $ ? because i will try to search for someone who have money in his payoneer account to send me the minimum amount then i will pay him by electronic banks the same amount he sent me in addition to some benefits .. but i do not know how i will find that payoneer holder .. waiting for your reply about the minimum amount which i must deposit by instaforex mastercard to be able to withdraw the profits by it and removing the payoneer limit forever .. by the way as addition question is it a promise that instaforex working on solving the payoneer limit ? or instaforex is just accept their new rules and thats all ? , by the way sir i accept many thing harm to my trade with instaforex so please i hope that you notice that its hard to just accept this new rule but what we can do .. ok we will but i do not feel happy anymore .. and i will wait for updates regarding this problem ..
Go to the top of the page
 
+Quote Post
 
IFX Yvonne
post Apr 1 2014, 11:12 AM
Post #1113
Advanced Member
***

Group: Representative
Posts: 372
Joined: 1-April 13
Member No.: 21,166

QUOTE (Ahmed Taher Taher Awad @ Mar 28 2014, 11:28 PM) *
ok as i thought no solve soon what i can say ?!! ok .. i not say that the card is useless i consider it important method for withdraw thats why i order it in the first place .. by the way you not reply on my question what is the minimum funds which i must deposit by instaforex mastercard to able to withdraw any achieve profits in my account ? i mean is it 1$ or 20 $ ? because i will try to search for someone who have money in his payoneer account to send me the minimum amount then i will pay him by electronic banks the same amount he sent me in addition to some benefits .. but i do not know how i will find that payoneer holder .. waiting for your reply about the minimum amount which i must deposit by instaforex mastercard to be able to withdraw the profits by it and removing the payoneer limit forever .. by the way as addition question is it a promise that instaforex working on solving the payoneer limit ? or instaforex is just accept their new rules and thats all ? , by the way sir i accept many thing harm to my trade with instaforex so please i hope that you notice that its hard to just accept this new rule but what we can do .. ok we will but i do not feel happy anymore .. and i will wait for updates regarding this problem ..



Dear Sir,

If you will deposits via Mastercard you will only be able to withdraw the amount of your deposit via Payoneer. As for the profit you earn, you will still have to cash it out through different payment systems.

<<< by the way as addition question is it a promise that instaforex working on solving the payoneer limit ? or instaforex is just accept their new rules and thats all ?>>>
- We are trying our best. But you should understand, that it does not fully depends on us.



Go to the top of the page
 
+Quote Post
 
Ahmed Taher Tahe...
post Apr 1 2014, 08:09 PM
Post #1114
Newbie
*

Group: Members
Posts: 6
Joined: 23-March 14
Member No.: 24,257

QUOTE (IFX Yvonne @ Apr 1 2014, 12:12 PM) *
Dear Sir,

If you will deposits via Mastercard you will only be able to withdraw the amount of your deposit via Payoneer. As for the profit you earn, you will still have to cash it out through different payment systems.

<<< by the way as addition question is it a promise that instaforex working on solving the payoneer limit ? or instaforex is just accept their new rules and thats all ?>>>
- We are trying our best. But you should understand, that it does not fully depends on us.


hello sir you mention " As for the profit you earn, you will still have to cash it out through different payment systems."
this is against the all official reply i receive before since i join instaforex they previously said you can deposit by any kind of method or even only use bonus account and if you want to withdraw you can withdraw the whole capital you deposit in addition to the whole profits you achieved by instaforex mastercard without any limitations ..

so your last reply is means that i also miss the ability to withdraw the profits to instaforex mastercard even i make a deposit by instaforex mastercard so with all respect this i hold our money with no reason and i wonder if its ok to only withdraw the same amount i deposit by the card so why i not be able to withdraw the profits as well ? the deposited amount is withdrawable and the profits is not ?? !! why is that thats make no sense if the transaction " deposit amount " was accepted by payoneer to withdraw it so why they refuse withdraw another transaction " " achieved profits " thats is clearly showing that instaforex is the reason of holding not payoneer .. i just keep try to trade with instaforxe but it keep say thing make no sense at all and the trust now is at its lowest limits .. and the company make nothing to convince us to still trade with it .. more than a month is allready left since the issue is happens what the steps which instaforex did on the ground to solve it absolute nothing .. thats is not something i happy to say it but its the fact .. by the way i stop trade since 3 weeks .. i hope the administration know what will comes next .. as a reaction of this negatively behavior done by instaforex regarding this mastercard issue .. if the tarde lost trust and left te hbroker he will never come back whatmatter the advantage they will offer in the future .. somethings when its broken in pieces its will never to be collected together again ..
Go to the top of the page
 
+Quote Post
 
IFX Yvonne
post Apr 2 2014, 06:52 AM
Post #1115
Advanced Member
***

Group: Representative
Posts: 372
Joined: 1-April 13
Member No.: 21,166

QUOTE (Ahmed Taher Taher Awad @ Apr 1 2014, 08:09 PM) *
hello sir you mention " As for the profit you earn, you will still have to cash it out through different payment systems."
this is against the all official reply i receive before since i join instaforex they previously said you can deposit by any kind of method or even only use bonus account and if you want to withdraw you can withdraw the whole capital you deposit in addition to the whole profits you achieved by instaforex mastercard without any limitations ..

so your last reply is means that i also miss the ability to withdraw the profits to instaforex mastercard even i make a deposit by instaforex mastercard so with all respect this i hold our money with no reason and i wonder if its ok to only withdraw the same amount i deposit by the card so why i not be able to withdraw the profits as well ? the deposited amount is withdrawable and the profits is not ?? !! why is that thats make no sense if the transaction " deposit amount " was accepted by payoneer to withdraw it so why they refuse withdraw another transaction " " achieved profits " thats is clearly showing that instaforex is the reason of holding not payoneer .. i just keep try to trade with instaforxe but it keep say thing make no sense at all and the trust now is at its lowest limits .. and the company make nothing to convince us to still trade with it .. more than a month is allready left since the issue is happens what the steps which instaforex did on the ground to solve it absolute nothing .. thats is not something i happy to say it but its the fact .. by the way i stop trade since 3 weeks .. i hope the administration know what will comes next .. as a reaction of this negatively behavior done by instaforex regarding this mastercard issue .. if the tarde lost trust and left te hbroker he will never come back whatmatter the advantage they will offer in the future .. somethings when its broken in pieces its will never to be collected together again ..



Dear Sir,

We've been trying to explain to you that the rules have changed since then. Yes, the card was supposed to be a unique instrument to help traders to cash out their profits and easily deposit their accounts. And it has been that instrument for a few years. But due to some circumstances which we have already explained to you, everything got changed and we have the new rules. We are not the issuer of the card, that is why we should accept the rules which Payoneer dictate to us.

We are very sorry, this new rule is inconvenient to you, but no matter how we wish to turn it all back, we are powerless right now.

It is normal that sometimes the conditions of service providing are changed, because there might be some circumstances, which do not depend on the company. That is why the companies around the world has this rule in their agreement: The Customer acknowledges that the Company reserves the right to change, add, rename or leave unaltered the Company services that are offered in terms of the present Agreement without any prior notice.

Secondly, we are not saying you won't be able to withdraw your profits, we are only saying that you won't be able to withdraw them to MasterCard, but you can use another payment processor (like Skrill, for example).



Go to the top of the page
 
+Quote Post
 
Ahmed Taher Tahe...
post Apr 2 2014, 08:36 AM
Post #1116
Newbie
*

Group: Members
Posts: 6
Joined: 23-March 14
Member No.: 24,257

QUOTE (IFX Yvonne @ Apr 2 2014, 07:52 AM) *
Dear Sir,

We've been trying to explain to you that the rules have changed since then. Yes, the card was supposed to be a unique instrument to help traders to cash out their profits and easily deposit their accounts. And it has been that instrument for a few years. But due to some circumstances which we have already explained to you, everything got changed and we have the new rules. We are not the issuer of the card, that is why we should accept the rules which Payoneer dictate to us.

We are very sorry, this new rule is inconvenient to you, but no matter how we wish to turn it all back, we are powerless right now.

It is normal that sometimes the conditions of service providing are changed, because there might be some circumstances, which do not depend on the company. That is why the companies around the world has this rule in their agreement: The Customer acknowledges that the Company reserves the right to change, add, rename or leave unaltered the Company services that are offered in terms of the present Agreement without any prior notice.

Secondly, we are not saying you won't be able to withdraw your profits, we are only saying that you won't be able to withdraw them to MasterCard, but you can use another payment processor (like Skrill, for example).


ok .. i contact the live support asking them just to make sure .. about what you mention before .. " if the trader deposit his account by instaforex mastercard he will able to withdraw the profits " you said that as i understand , but the live support still saying you will not able to withdraw by the mastercard are u confirm this ? if yes , so this is completely avoid any solution for withdraw by instaforex mastercard for some time , and in this case i really would like to know which steps instaforex takes to enable instaforex mastercard again and here is respect the rules and im not asking for the same old rules , no ok i understand that their are new rules , so my question is there any thing i can do to withdraw by instaforex mastercard according to the new rules ? i mean any solution like search for someone can load my payoneer card and paid him some fees then i will deposit them to my trading account is this giving me the ability to withdraw by the mastercard ? because thats what i understand previously because of one of your reply before , as an addition notice if im not care about trading with teh company then i must not wrote and discuss this issue but because i really care and i just wish to enjoy the lowest advantage at least " like using the mastercard again for withdraw even it require Deposit " thats why i discuss this issue because all my trading plans are only applied to instaforex and i refuse about 20 phone calls from other bokers in the past 2 years who asking me to join them and before they even start talking i saying i trade with instaforex and i have no desire to leave it thanks for calling phone call ends , thats why i care about trading with instaforex so please not take my discussion here as if it was unnecessary no its important for the company and for me as well thanks and i wait for your reply of the few points i mention in my post ..
Go to the top of the page
 
+Quote Post
 
 
IFX Yvonne
post Apr 3 2014, 08:33 AM
Post #1117
Advanced Member
***

Group: Representative
Posts: 372
Joined: 1-April 13
Member No.: 21,166

QUOTE (Ahmed Taher Taher Awad @ Apr 2 2014, 08:36 AM) *
ok .. i contact the live support asking them just to make sure .. about what you mention before .. " if the trader deposit his account by instaforex mastercard he will able to withdraw the profits " you said that as i understand , but the live support still saying you will not able to withdraw by the mastercard are u confirm this ? if yes , so this is completely avoid any solution for withdraw by instaforex mastercard for some time , and in this case i really would like to know which steps instaforex takes to enable instaforex mastercard again and here is respect the rules and im not asking for the same old rules , no ok i understand that their are new rules , so my question is there any thing i can do to withdraw by instaforex mastercard according to the new rules ? i mean any solution like search for someone can load my payoneer card and paid him some fees then i will deposit them to my trading account is this giving me the ability to withdraw by the mastercard ? because thats what i understand previously because of one of your reply before , as an addition notice if im not care about trading with teh company then i must not wrote and discuss this issue but because i really care and i just wish to enjoy the lowest advantage at least " like using the mastercard again for withdraw even it require Deposit " thats why i discuss this issue because all my trading plans are only applied to instaforex and i refuse about 20 phone calls from other bokers in the past 2 years who asking me to join them and before they even start talking i saying i trade with instaforex and i have no desire to leave it thanks for calling phone call ends , thats why i care about trading with instaforex so please not take my discussion here as if it was unnecessary no its important for the company and for me as well thanks and i wait for your reply of the few points i mention in my post ..


Dear Sir,

We kindly ask you to provide a script or screenshot of your chat with our customer support because the context and the question wording matters here.

QUOTE
so my question is there any thing i can do to withdraw by instaforex mastercard according to the new rules

From your bonus account - No, but if you deposit via Mastercard, you'll be able to withdraw the amount of your deposit, if this really makes sense to you.



Go to the top of the page
 
+Quote Post
 

56 Pages V  « < 54 55 56
   Closed Topic   Start new topic

        1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 

Lo-Fi Version   Partnership with InstaForex   Open account in InstaForex   Support InstaForex Time is now: 17th November 2019 - 01:41 AM
Financial services provided by InstaForex Companies Group
© 2008-2019
   
InstaForexTM is a registered trademark of InstaForex Group