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Swap Correction Problem, Swap Correction Problem
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kcf55
post Feb 12 2015, 01:46 PM
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Hello my trading account is 2287812 and it is swap free account, why there is -1445.86 USD swap correction please?
I got reply from instaforex as follow:


Dear Client,

According to the paragraph 6 of the Swap-free Agreement:

6. The Сompany reserves the right to remove the Customer's sub-account
from Swap-free group to the one with simple accounts and to correct
unaccrued swaps for the period of standing in Swap-free group in case
of abusive acts detection.

and the paragraph 5.8. of the Public Offer Agreement:

5.8. If the positions are fully locked by any locking system including
triple lock and the sum of swaps is not equal to zero, the Company
reserves the right to correct the swap.

We apologize if this circumstances causes a trouble for you.

Sincerely yours,
AntiFraud Department
InstaForex Group
http://instaforex.com


https://fbcdn-sphotos-g-a.akamaihd.net/hpho...65123dd7edc312e

The above link is instaforex term and condition. I cannot see any relation with this term. From my trading account, there are only SELL position are triggered in both AU & NU, No Locking had been taken place. by then Swap shall Never be positive and it's not against term 5.8 at all.

Bellow is my transactions
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kcf55
post Feb 13 2015, 03:52 AM
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There are no more email replied from instaforex after above email. Anyone can help please?
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kcf55
post Feb 15 2015, 06:12 AM
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Any Instaforex support here please? I have emailed instaforex many times but no response at all.... help!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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IFX Yvonne
post Feb 16 2015, 11:01 AM
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QUOTE (kcf55 @ Feb 15 2015, 06:12 AM) *
Any Instaforex support here please? I have emailed instaforex many times but no response at all.... help!!!!!!!!!!!!!!!!!!!!!!!!!!!!



Dear Sir,

The paragraph 6 of the supplementary "Swap-Free Trading Account Use Agreement" was applied to your account:

6. The Сompany reserves the right to remove the Customer's sub-account from Swap-free group to the one with simple
accounts and to correct unaccrued swaps for the period of standing in Swap-free group in case of abusive acts detection.

That's why swaps correction was performed on this account and Swap-Free service was disabled.

The paragraph 5.8. has never been applied to your account, the manager indicated it by mistake.






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kcf55
post Feb 17 2015, 03:11 PM
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QUOTE (IFX Yvonne @ Feb 16 2015, 06:01 PM) *
Dear Sir,

The paragraph 6 of the supplementary "Swap-Free Trading Account Use Agreement" was applied to your account:

6. The Сompany reserves the right to remove the Customer's sub-account from Swap-free group to the one with simple
accounts and to correct unaccrued swaps for the period of standing in Swap-free group in case of abusive acts detection.

That's why swaps correction was performed on this account and Swap-Free service was disabled.

The paragraph 5.8. has never been applied to your account, the manager indicated it by mistake.


Term 6 " The Company reserves the Right',
Don't stop as the reason are not clarified in satisfaction.
'The paragraph 5.8. has never been applied to your account, the manager indicated it by mistake'
> By then there are NO abusive acts for the Swap-free to be denied
> Do demand for REFUND of the Swap Correction pls
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kcf55
post Feb 24 2015, 07:03 AM
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Any Instaforex support here please? I have emailed instaforex many times but no response at all.... help!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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IFX Yvonne
post Feb 25 2015, 08:31 AM
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QUOTE (kcf55 @ Feb 24 2015, 07:03 AM) *
Any Instaforex support here please? I have emailed instaforex many times but no response at all.... help!!!!!!!!!!!!!!!!!!!!!!!!!!!!



Dear Sir,

Please be informed that the claim is considered within 10 working days. If you got no reply from the days passed, please specify your email and the email you sent your request to and we will check if we receive your email.



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kcf55
post Feb 25 2015, 11:09 AM
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QUOTE (IFX Yvonne @ Feb 25 2015, 03:31 PM) *
Dear Sir,

Please be informed that the claim is considered within 10 working days. If you got no reply from the days passed, please specify your email and the email you sent your request to and we will check if we receive your email.



QUOTE (IFX Yvonne @ Feb 16 2015, 06:01 PM) *
Dear Sir,

The paragraph 6 of the supplementary "Swap-Free Trading Account Use Agreement" was applied to your account:

6. The Сompany reserves the right to remove the Customer's sub-account from Swap-free group to the one with simple
accounts and to correct unaccrued swaps for the period of standing in Swap-free group in case of abusive acts detection.

That's why swaps correction was performed on this account and Swap-Free service was disabled.

The paragraph 5.8. has never been applied to your account, the manager indicated it by mistake.


Term 6 " The Company reserves the Right',
Don't stop as the reason are not clarified in satisfaction.
'The paragraph 5.8. has never been applied to your account, the manager indicated it by mistake'
> By then there are NO abusive acts for the Swap-free to be denied
> Do demand for REFUND of the Swap Correction pls
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kcf55
post Mar 3 2015, 08:50 AM
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QUOTE (IFX Yvonne @ Feb 25 2015, 03:31 PM) *
Dear Sir,

Please be informed that the claim is considered within 10 working days. If you got no reply from the days passed, please specify your email and the email you sent your request to and we will check if we receive your email.


I have been sending the email everyday since 11 Feb 2015, but no any email reply
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kcf55
post Mar 3 2015, 09:06 AM
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QUOTE (IFX Yvonne @ Feb 25 2015, 03:31 PM) *
Dear Sir,

Please be informed that the claim is considered within 10 working days. If you got no reply from the days passed, please specify your email and the email you sent your request to and we will check if we receive your email.


I have been sending the email everyday since 11 Feb 2015, but no any email reply
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IFX Yvonne
post Mar 4 2015, 08:21 AM
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QUOTE (kcf55 @ Mar 3 2015, 09:06 AM) *
I have been sending the email everyday since 11 Feb 2015, but no any email reply



Dear Sir,

We kindly ask you to please provide your e-mail address and the e-mail you sent your letter so we could check if we got your e-mail.



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kcf55
post Mar 4 2015, 11:41 AM
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QUOTE (IFX Yvonne @ Mar 4 2015, 03:21 PM) *
Dear Sir,

We kindly ask you to please provide your e-mail address and the e-mail you sent your letter so we could check if we got your e-mail.


I use kcf55@hotmail.com to email antifraud@mail.instaforex.com; finance@mail.instaforex.com ; eng.finance@instaforex.com

Hello IFX Yvonne, could you please reply my above question
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IFX Yvonne
post Apr 1 2015, 09:28 AM
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QUOTE (kcf55 @ Mar 3 2015, 09:06 AM) *
I have been sending the email everyday since 11 Feb 2015, but no any email reply



Hi Kcf55! Dear Sir! If you got no response from them anymore, it only means that they had already explained everything to you and have nothing to add. Sorry this happened to you, but the rules are rules and they apply it to everyone equally.



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kcf55
post Apr 2 2015, 07:43 AM
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QUOTE (IFX Yvonne @ Apr 1 2015, 04:28 PM) *
Hi Kcf55! Dear Sir! If you got no response from them anymore, it only means that they had already explained everything to you and have nothing to add. Sorry this happened to you, but the rules are rules and they apply it to everyone equally.


I didnt break any rules, why instaforex charge me swap? Pls prove me what's wrong with me? TQ
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