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Withdrawal Issues
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saintseptian
post Feb 3 2014, 07:20 AM
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i got a problem too on withdrawal. i have issued the withdrawal since 27/01/14 via Neteller but until today the fund havent reach my account yet.

account number: 2098176
amount: US$602.09
withdrawal issued: 27 January 2014

and today, they refund my money. as i have known, withdrawal via Neteller is able to do even i deposited via Liberty Reserve before. any staff can help?


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IFX Yvonne
post Feb 3 2014, 07:57 AM
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QUOTE (saintseptian @ Feb 3 2014, 07:20 AM) *
i got a problem too on withdrawal. i have issued the withdrawal since 27/01/14 via Neteller but until today the fund havent reach my account yet.

account number: 2098176
amount: US$602.09
withdrawal issued: 27 January 2014

and today, they refund my money. as i have known, withdrawal via Neteller is able to do even i deposited via Liberty Reserve before. any staff can help?



Please wait, we will pass the details to the Finance Department and we'll get back to you right after we get a response from them.



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IFX Yvonne
post Feb 3 2014, 10:12 AM
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QUOTE (Peter @ Jan 31 2014, 12:12 PM) *
Dear Instaf. Team!

> my trading account: 312567

> I sent my money to my NETELLER account, few days ago! It's not arrived yet!
> What is the problem with Instaforex????
>They don't reply to the emails, only an automatic message comes back.
I read everywhere that InstaForex does not pay! What is the truth?
I think this company is fake, and big [Censored]!
If you do not receive my money, I am writing letter to Росфинмониторинг office!!!

> Date and Time (GMT+2): 28/01/2014 22:05:23
> Payment system: neteller,
> Total amount: 1600.00 USD

I got my money, thank you for insta!


Best Regadrs: Peter!



Dear Sir, Your withdrawal request is already processed. Please, check your account.



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IFX Yvonne
post Feb 3 2014, 11:19 AM
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QUOTE (saintseptian @ Feb 3 2014, 07:20 AM) *
i got a problem too on withdrawal. i have issued the withdrawal since 27/01/14 via Neteller but until today the fund havent reach my account yet.

account number: 2098176
amount: US$602.09
withdrawal issued: 27 January 2014

and today, they refund my money. as i have known, withdrawal via Neteller is able to do even i deposited via Liberty Reserve before. any staff can help?



Dear Sir,

Your withdrawal was refunded according to the clause 7.7.1 of the Agreement. For the complete details, please contact the Antifraud Department.



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IFX Denis
post Feb 3 2014, 12:33 PM
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QUOTE (ding123 @ Jan 31 2014, 09:30 PM) *
Hi Denis, thanks for your reply. I received your email with the attachment document for me to sign. Now I think you MISSED the point here. I did not request a deposit to my trading account. But I REQUESTED A WITHDRAW OF MY MONEY FROM MY TRADING ACCOUNT TO MY BANK ACCOUNT. IN OTHER WORDS, I WANT YOU TO TRANSFER MY MONEY BACK TO MY BANK IN CANADA.

Your email document sent to me added more confusion in this case.

Now, can you answer these simple questions:
============================

1) WHERE IS MY MONEY? I can't see it in my InstaForex account, I can't see it in my bank account.

2) Did your company processed my request of withdrawal of 5126.30 USD?
Transfer details are presented below:

Date and Time (GMT+2): 22/12/2013 23:16:08
Payment system: bankwire, account 0815304358103970

If YES, then what was the date of the processing and why I did not receive the money in my bank account yet??
If NOT, then when you plan to transfer that money to my bank ??

I don't mind to provide all my personal information in the public including my real name, my bank account etc. I don't see any problem to put everything "transparent" as I don't have anything to hide.
I really don't see how you could resolve this issue with what you have sent to my yesterday by email because you missed the whole point of this case.

Dear Sir,

Since the represenative on forums are only PR managers, we are unable to provide you with the information you requested.

Our Finance Department has contacted you via e-mail. It is more convinient for them to communicate with you this way, they can not send you replies on forum. We kindly ask you to take this information into your account and keep the converstion with the Finance Dept. via e-mail.



Regards, PR manager Denis Grigoriev

________________________________________
Official Website | FAQ | Contacts | Weblog

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saintseptian
post Feb 4 2014, 03:21 AM
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QUOTE (IFX Yvonne @ Feb 3 2014, 05:19 PM) *
Dear Sir,

Your withdrawal was refunded according to the clause 7.7.1 of the Agreement. For the complete details, please contact the Antifraud Department.

Thanks for the respond. yes I got my withdrawal refunded, but the point I dont understood is my account balance is turn into 0, may you check the history of my account for clear proof.
P.s: the total amount of balance that deposited via Liberty Reserve is $1000, so I think because of your policy clause 7.7.1, supposed to be the amount that are withdrawable is $500, but now the balance is turn into 0 after withdrawal correction and followed by money refund. Please kindly check it out

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IFX Yvonne
post Feb 4 2014, 08:57 AM
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QUOTE (saintseptian @ Feb 4 2014, 03:21 AM) *
Thanks for the respond. yes I got my withdrawal refunded, but the point I dont understood is my account balance is turn into 0, may you check the history of my account for clear proof.
P.s: the total amount of balance that deposited via Liberty Reserve is $1000, so I think because of your policy clause 7.7.1, supposed to be the amount that are withdrawable is $500, but now the balance is turn into 0 after withdrawal correction and followed by money refund. Please kindly check it out


Dear Sir,

Please forward all those questions to the Antifraud Department, they will clarify that for you. Unfortunately, we can't discuss such issues on a public forum.



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saintseptian
post Feb 7 2014, 03:35 AM
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Actually, I wonder how much will instaforex deduct my fund due to deposited balance via liberty reserve. I need you to clarify it clearly bexause I saw a difference on what customer service have said and what the antifraud department explained to me. Customer service said that instaforex will only deduct 50% of the fund that deposited via liberty reserve to be withdrawn by another payment system such as neteller. But antifraid department explained something different. They said instaforex will deducts 100% of my deposited balance via liberty rrserve to be withdrawn by neteller. So whats the truth?

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MarvinIB
post Feb 17 2014, 01:58 PM
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Hello.

My account is 8159731,
i request one withdrawal 1735082066 13.02.2014 17:25:28 balance 67.00 NTLR-USD suportt-ail.com -67.00.

Is very delayed. I am Partner, i have 13 customers in one PAMM Account.

I need this transaction completed today, or i will redirect my customers to Liteforex.
I cant support the Instaforex withdrawals delay anymore.

Regards.
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IFX Yvonne
post Feb 18 2014, 07:56 AM
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QUOTE (MarvinIB @ Feb 17 2014, 01:58 PM) *
Hello.

My account is 8159731,
i request one withdrawal 1735082066 13.02.2014 17:25:28 balance 67.00 NTLR-USD suportt-ail.com -67.00.

Is very delayed. I am Partner, i have 13 customers in one PAMM Account.

I need this transaction completed today, or i will redirect my customers to Liteforex.
I cant support the Instaforex withdrawals delay anymore.

Regards.



Dear Sir,

May I ask which payment system you are using?





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MarvinIB
post Feb 18 2014, 02:22 PM
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QUOTE (IFX Yvonne @ Feb 18 2014, 03:56 AM) *
Dear Sir,

May I ask which payment system you are using?


Hello.

Neteller, i am partner with Instaforex.
I already make deposit via Neteller in my account.
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MarvinIB
post Feb 18 2014, 02:31 PM
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QUOTE (MarvinIB @ Feb 18 2014, 10:22 AM) *
Hello.

Neteller, i am partner with Instaforex.
I already make deposit via Neteller in my account.



I need my money! is very delayed, is not my first withdrawal!

1735082066 13.02.2014 17:25:28 balance 67.00 NTLR-USD suportt-ail.com -67.00

Is very hard to work with Instaforex, i cant trust anymore.
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IFX Yvonne
post Feb 19 2014, 08:12 AM
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QUOTE (MarvinIB @ Feb 18 2014, 02:22 PM) *
Hello.

Neteller, i am partner with Instaforex.
I already make deposit via Neteller in my account.



Dear Sir,

We will pass the details to the Finance Department and will get back to you right after we get a response from our colleagues.



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IFX Yvonne
post Feb 20 2014, 10:15 AM
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QUOTE (MarvinIB @ Feb 18 2014, 02:31 PM) *
I need my money! is very delayed, is not my first withdrawal!

1735082066 13.02.2014 17:25:28 balance 67.00 NTLR-USD suportt-ail.com -67.00

Is very hard to work with Instaforex, i cant trust anymore.



Dear Sir,

Your withdrawal is already processed. The delay took place according to the clause 4.1.5 of the Agreement.



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edafe
post Feb 20 2014, 09:59 PM
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I DONT KNOW WHY WITHDRAWING MY HARD EARNED MONEY WILL STILL BE A PROBLEM!!!!

I funded 1 of my instaforex accounts through the PAYANYWAY payment system, I couldnt withdraw VIA Moneybookers, Netellers, solidTrust because they dont work in Nigeria.
The only option that i have left is the INSTAFOREX MASTERCARD which i ordered for.
last week i tried to withdraw to my instaforex mastercard but the financial department REJECTED my withdrawal with this mail:


We would like to inform you that your withdrawal to InstaForex MasterCard has been rejected due to the limits imposed by Payoneer payment system. In order to withdraw funds from a trading account we recommend you to use the following payment systems: Neteller, SolidTrustPay, MoneyBookers, Local Transfer, ePayments cards.

Should you have any questions regarding ordering ePayments cards, please email at epayments@groups3.instaforex.com. To order an ePayments card right now, please follow the link: https://www.epayments.com/registration/indi...on?i=InstaForex


NOW THEY ARE TELLING ME TO ORDER ANOTHER CARD FOR $20 WHEN I HAVENT EVEN USED THE ONE THAT I ALREADY ORDED AND ACTIVATED FOR $16!

PLEASE I NEED SOME SENSIBLE EXPLANATION AND A WAY TO WITHDDRAW FROM MY ACCOUNT COS I CANT AFFORD TO ORDER ANOTHER CARD WHEN I HAVENT USED THE PREVIOUS ONE.
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IFX Yvonne
post Feb 21 2014, 08:08 AM
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QUOTE (edafe @ Feb 20 2014, 09:59 PM) *
I DONT KNOW WHY WITHDRAWING MY HARD EARNED MONEY WILL STILL BE A PROBLEM!!!!

I funded 1 of my instaforex accounts through the PAYANYWAY payment system, I couldnt withdraw VIA Moneybookers, Netellers, solidTrust because they dont work in Nigeria.
The only option that i have left is the INSTAFOREX MASTERCARD which i ordered for.
last week i tried to withdraw to my instaforex mastercard but the financial department REJECTED my withdrawal with this mail:


We would like to inform you that your withdrawal to InstaForex MasterCard has been rejected due to the limits imposed by Payoneer payment system. In order to withdraw funds from a trading account we recommend you to use the following payment systems: Neteller, SolidTrustPay, MoneyBookers, Local Transfer, ePayments cards.

Should you have any questions regarding ordering ePayments cards, please email at epayments@groups3.instaforex.com. To order an ePayments card right now, please follow the link: https://www.epayments.com/registration/indi...on?i=InstaForex


NOW THEY ARE TELLING ME TO ORDER ANOTHER CARD FOR $20 WHEN I HAVENT EVEN USED THE ONE THAT I ALREADY ORDED AND ACTIVATED FOR $16!

PLEASE I NEED SOME SENSIBLE EXPLANATION AND A WAY TO WITHDDRAW FROM MY ACCOUNT COS I CANT AFFORD TO ORDER ANOTHER CARD WHEN I HAVENT USED THE PREVIOUS ONE.


Dear Sir,

Please provide your trading account number so we could help you. Thank you.



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edafe
post Feb 21 2014, 11:06 AM
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QUOTE (IFX Yvonne @ Feb 21 2014, 08:08 AM) *
Dear Sir,

Please provide your trading account number so we could help you. Thank you.


account number:1250751
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IFX Yvonne
post Feb 21 2014, 12:06 PM
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QUOTE (edafe @ Feb 21 2014, 11:06 AM) *
account number:1250751



Dear Sir,

We will pass the details to the Finance Department and will get back to you right after we get a response from our colleagues.



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IFX Yvonne
post Feb 24 2014, 07:00 AM
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QUOTE (edafe @ Feb 21 2014, 11:06 AM) *
account number:1250751



Dear Sir,


May I ask if you are able to order a withdrawal to Paypal?



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edafe
post Feb 24 2014, 08:40 PM
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QUOTE (IFX Yvonne @ Feb 24 2014, 07:00 AM) *
Dear Sir,


May I ask if you are able to order a withdrawal to Paypal?

NO
PAYPAL DOSNT WORK IN NIGERIA.
I CAN ONLY USE LOCAL TRANSFER, WIRE TRANSFER AND INSTAFOREX MASTERCARD
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