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IFX Katerine
post Sep 10, 2009, 09:49 AM
Post #1
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post Sep 10, 2009, 09:49 AM
Post #1
Dear customers!
Please, pay attention we cannot assist you on the financial issues in this thread. If you are facing any problem with withdrawal, please, contact the Finance Department.

E-Mail:
eng.finance@instaforex.com

Yahoo Messenger:
IFX.Payments

Skype:
ifx.finance.consultant

ICQ:
429048404

Phones:
+7 (4012) 616265



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amri
post Oct 29, 2009, 03:23 AM
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post Oct 29, 2009, 03:23 AM
Post #2
hello please help me
1) trading account number 30319/amri
2) e-payment system via libertyreserve
why my withdrawal Always refund? sad.gif
i am waiting confirmation,thanks your attention.
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IFX Katerine
post Oct 29, 2009, 11:51 AM
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post Oct 29, 2009, 11:51 AM
Post #3
QUOTE (amri @ Oct 29 2009, 05:23 AM) *
hello please help me
1) trading account number 30319/amri
2) e-payment system via libertyreserve
why my withdrawal Always refund? sad.gif
i am waiting confirmation,thanks your attention.

Dear Sir,
Unfortunately, we have found that you are autoreferral and get comission from your own delas. Autoreferring is NOT ALLOWED in our company. All your comission from your own deals will be cancelled and you will not be able to withdraw it.



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amri
post Oct 29, 2009, 12:21 PM
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post Oct 29, 2009, 12:21 PM
Post #4
QUOTE (Ekaterina Abramova @ Oct 29 2009, 05:51 PM) *
Dear Sir,
Unfortunately, we have found that you are autoreferral and get comission from your own delas. Autoreferring is NOT ALLOWED in our company. All your comission from your own deals will be cancelled and you will not be able to withdraw it.


my account 30319 always in was opened in the internet cafe was still having the IP address that was same with my referal, how this.
Please help gave the ease for my problem sad.gif
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amri
post Nov 4, 2009, 04:32 AM
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post Nov 4, 2009, 04:32 AM
Post #5
QUOTE (amri @ Oct 29 2009, 06:21 PM) *
my account 30319 always in was opened in the internet cafe was still having the IP address that was same with my referal, how this.
Please help gave the ease for my problem sad.gif

Please permit me/gave Was easy for me, so that could take to profit from balance yg was from results my rebate .Because would my trading from the account 30319.please help me
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IFX Katerine
post Nov 6, 2009, 06:46 PM
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post Nov 6, 2009, 06:46 PM
Post #6
Dear Sir,
You do not understand, what I'm talking about. You get commission from your own trades (account 114825). It is prohibited in our company and it's called "autoreferring".
As a participant of affiliate programme you have to attract other people to become our clients and get commission from their trades, not your own. You can not be the client of yourself. Please, pay attention to the points 5.5 and 9.4 of the affiliate agreement.



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yiu
post Dec 8, 2009, 11:13 AM
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post Dec 8, 2009, 11:13 AM
Post #7
Hi, Ekaterina Abramova, pls help me on my withdrawal

1. my trading account 118604
2. i use Liberty Reserve
3. first withdrawal request on 2009.12.07 04:18 WT #57306, 200.00 USD
second withdrawal request on 2009.12.07 16:07 WT #57536, 100.00 USD

this is my first time withdrawal request, i fill withdrawal request from instaforex website, i see website say withdrawal to Liberty Reserve take 1-7 hour, my money already deduce from my trading account, but when i check my Liberty Reserve account, money not yet credit. (more than 7 hour already)

normally withdrawal to Liberty Reserve will take how long time? please help me check when i can get my money, thanks
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yiu
post Dec 9, 2009, 02:04 AM
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post Dec 9, 2009, 02:04 AM
Post #8
QUOTE (yiu @ Dec 8 2009, 06:13 PM) *
Hi, Ekaterina Abramova, pls help me on my withdrawal

1. my trading account 118604
2. i use Liberty Reserve
3. first withdrawal request on 2009.12.07 04:18 WT #57306, 200.00 USD
second withdrawal request on 2009.12.07 16:07 WT #57536, 100.00 USD

this is my first time withdrawal request, i fill withdrawal request from instaforex website, i see website say withdrawal to Liberty Reserve take 1-7 hour, my money already deduce from my trading account, but when i check my Liberty Reserve account, money not yet credit. (more than 7 hour already)

normally withdrawal to Liberty Reserve will take how long time? please help me check when i can get my money, thanks


money received, thank you very much smile.gif
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IFX Katerine
post Dec 9, 2009, 09:46 AM
Post #9
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post Dec 9, 2009, 09:46 AM
Post #9
I was glad to help you. Sorry for inconveniences.



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maniac
post Dec 11, 2009, 08:52 PM
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post Dec 11, 2009, 08:52 PM
Post #10
Hello,

Maybe you can help me too.

Login : 55757
Payment system : Liberty Reserve
WD request on : 2009.12.07
22080071 2009.12.07 00:35 balance WT #57257

its unusual process, it have been 4 days. usually not more than 1 day. please help me to get my rights.
every day, i always ask to finance dept by YM and by email but they always give me the answer "We apologize for inconveniences", "We'll check it", " please be patient". I don't want to begin to lose faith with Instaforex because of this.

i hope you can help me Mam.

Thanks
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Nick'Otin
post Dec 12, 2009, 12:32 AM
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post Dec 12, 2009, 12:32 AM
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Dear maniac, i'll help you on Monday
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maniac
post Dec 12, 2009, 01:44 AM
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post Dec 12, 2009, 01:44 AM
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QUOTE (Nick'Otin @ Dec 12 2009, 06:32 AM) *
Dear maniac, i'll help you on Monday


Thanks for your help
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jimmycore
post Dec 14, 2009, 03:41 PM
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post Dec 14, 2009, 03:41 PM
Post #13
please check my problem

1) trading account number : 7011488

2) e-payment system via libertyreserve

3) the date of withdrawal
300041716 2009.12.14 12:42 balance WT #59033

i check my Liberty Reserve account, money not yet credit sad.gif
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IFX Katerine
post Dec 14, 2009, 03:49 PM
Post #14
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post Dec 14, 2009, 03:49 PM
Post #14
QUOTE (maniac @ Dec 12 2009, 03:44 AM) *
Thanks for your help

Dear Sir,
Your withdrawal is already processed. Please, check your account.



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IFX Katerine
post Dec 14, 2009, 04:20 PM
Post #15
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post Dec 14, 2009, 04:20 PM
Post #15
QUOTE (jimmycore @ Dec 14 2009, 05:41 PM) *
please check my problem

1) trading account number : 7011488

2) e-payment system via libertyreserve

3) the date of withdrawal
300041716 2009.12.14 12:42 balance WT #59033, 24.01 USD

i check my Liberty Reserve account, money not yet credit sad.gif

Dear Sir,
You have requested withdrawal today. You should undertand, it takes some time. Please, be patient.



Regards, official representative


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maniac
post Dec 14, 2009, 04:38 PM
Post #16
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post Dec 14, 2009, 04:38 PM
Post #16
QUOTE (IFX Katerine @ Dec 14 2009, 09:49 PM) *
Dear Sir,
Your withdrawal is already processed. Please, check your account.


Dear Mam,

i have received, thanks for your help and your information.
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IFX Katerine
post Dec 14, 2009, 04:43 PM
Post #17
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post Dec 14, 2009, 04:43 PM
Post #17
I was glad to help you.



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wan
post Dec 17, 2009, 01:36 PM
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post Dec 17, 2009, 01:36 PM
Post #18
1) your trading account number
111492

2) e-payment system you used for withdrawal
withdraw to visa

3) the date of withdrawal
1st Dec 2009

I really tired with this one.. chatting with support few times but still not solve..
My situation, request withdrawal to visa on 1st dec., I thought the money will go to my visa card.. after few days... insta said the money already sent to liqpay using my phone number as ID. I have a problem because I'm not using that number anymore, so I can not login to Liqpay. Then talked to liqpay support my problem.. they said.. the money refunded to sender.

I already change my new phone number at trader cabinet... I don't know how long should I wait... now... I don't know where the money is.. It is not shown back neither in my trading acc nor in my Liqpay acc (with new phone number).

I talked to support about my problem many times... I am tired of waiting...
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shazam07
post Dec 18, 2009, 09:57 AM
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post Dec 18, 2009, 09:57 AM
Post #19
Please check mine;

affiliate account : 130912
e-payment system : Liberty Reserve
date withdraw : 17 Dec 2009
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IFX Katerine
post Dec 18, 2009, 12:57 PM
Post #20
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post Dec 18, 2009, 12:57 PM
Post #20
QUOTE (wan @ Dec 17 2009, 03:36 PM) *
1) your trading account number
111492

2) e-payment system you used for withdrawal
withdraw to visa

3) the date of withdrawal
1st Dec 2009

Dear Sir,
Please answer the next questions:
- Did you receive the instruction how to transfer your money from LiqPay account to your VISA card?
- Did you try to request withdrawal after changing the phone number?



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