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pkswain
post Sep 3, 2010, 05:35 AM
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post Sep 3, 2010, 05:35 AM
Post #121
HI,

My a/c number is 175185. I had made an wire transfer of 1000$ from My bank in Bank Of India on 24th August.

My bank says the transaction has been success ful and the a/c has been credited since 3 days. But I don't see the amount in in my trading a/c.

Could you please track the issue and solve it asap.

regards

PKSwain
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IFX Katerine
post Sep 3, 2010, 09:13 AM
Post #122
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post Sep 3, 2010, 09:13 AM
Post #122
QUOTE (pkswain @ Sep 3 2010, 07:35 AM) *
HI,

My a/c number is 175185. I had made an wire transfer of 1000$ from My bank in Bank Of India on 24th August.

My bank says the transaction has been success ful and the a/c has been credited since 3 days. But I don't see the amount in in my trading a/c.

Could you please track the issue and solve it asap.

regards

PKSwain

Dear PKSwain,

To check it, we need to know all the banking details. Please, send us a copy of your SWIFT. You can send it to: ea [at] instaforex.com



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IFX Katerine
post Sep 3, 2010, 09:35 AM
Post #123
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post Sep 3, 2010, 09:35 AM
Post #123
QUOTE (Mustyfx @ Sep 1 2010, 10:49 AM) *
Kindly process my deposit which details are as follows:
Trading acct. number 7062946

Payment method Liberty Reserve

Payment from account no U4936854

Date: 8/30/2010 18:33

Batch: 43884210

Sent To: U3365290

Amount: $50.00

Memo: Deposit to account 7062946

Dear Sir,

Please, fill in this application, and your lost deposit will found and credited.



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Mustyfx
post Sep 3, 2010, 01:06 PM
Post #124
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post Sep 3, 2010, 01:06 PM
Post #124
Sorry Katerine, but I so far I have filled that form more than four times but still nothing, I even sent an email to to finance but all in vain, I am in a hot soup. Please Heeeeeeeeelp!
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jimmy
post Sep 3, 2010, 07:05 PM
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post Sep 3, 2010, 07:05 PM
Post #125
hello, why have not I deposit into my account, please the help, thank you,
E8800953 eurogoldash account
02/09/2010 09:50:02
105434714 P1359105
$ 49.50

Memo: InstaPAYMENT-3003948; 347 931
Merchant Memo:
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IFX Katerine
post Sep 4, 2010, 03:05 PM
Post #126
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post Sep 4, 2010, 03:05 PM
Post #126
QUOTE (jimmy @ Sep 3 2010, 09:05 PM) *
hello, why have not I deposit into my account, please the help, thank you,
E8800953 eurogoldash account
02/09/2010 09:50:02
105434714 P1359105
$ 49.50

Memo: InstaPAYMENT-3003948; 347 931
Merchant Memo:

Dear Sir,

Your application has been processed. Please, check your trading account.



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IFX Katerine
post Sep 4, 2010, 03:19 PM
Post #127
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post Sep 4, 2010, 03:19 PM
Post #127
QUOTE (Mustyfx @ Sep 3 2010, 03:06 PM) *
Sorry Katerine, but I so far I have filled that form more than four times but still nothing, I even sent an email to to finance but all in vain, I am in a hot soup. Please Heeeeeeeeelp!

Sorry for that. Your applications have been received by the finance department. But the problem is that your account is registered in PAMM-system, that's why the payment hasn't being processed for so long.
We will try to fix the problem on Monday. We make apology for inconvenience.



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jimmy
post Sep 4, 2010, 06:24 PM
Post #128
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post Sep 4, 2010, 06:24 PM
Post #128
QUOTE (IFX Katerine @ Sep 4 2010, 09:05 PM) *
Dear Sir,

Your application has been processed. Please, check your trading account.


ok thanks for helping me,
have a nice day, good luck,

Respectfully,
JIMMY ZULYARMAN
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pkswain
post Sep 6, 2010, 04:50 AM
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post Sep 6, 2010, 04:50 AM
Post #129
QUOTE (IFX Katerine @ Sep 3 2010, 01:43 PM) *
Dear PKSwain,

To check it, we need to know all the banking details. Please, send us a copy of your SWIFT. You can send it to: ea [at] instaforex.com



Hi Katerine,

I have sent the swift copy details to ap on saturday.

Mistakenly my bank has not mentioned my trading a/c number in the transaction details. That might be the issue.
Plz look into it asap and credit it to my a/c : 175185.

Thanks in advance.
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IFX Katerine
post Sep 6, 2010, 08:42 AM
Post #130
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post Sep 6, 2010, 08:42 AM
Post #130
QUOTE (jimmy @ Sep 4 2010, 08:24 PM) *
ok thanks for helping me,
have a nice day, good luck,

Respectfully,
JIMMY ZULYARMAN

You are welcome! Good luck!



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IFX Katerine
post Sep 6, 2010, 11:00 AM
Post #131
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post Sep 6, 2010, 11:00 AM
Post #131
QUOTE (pkswain @ Sep 6 2010, 06:50 AM) *
Hi Katerine,

I have sent the swift copy details to ap on saturday.

Mistakenly my bank has not mentioned my trading a/c number in the transaction details. That might be the issue.
Plz look into it asap and credit it to my a/c : 175185.

Thanks in advance.

Hello.

Unfortunately, the finance department can not find your deposit. Please, specify the number of transaction, and we will try to search once again. It looks like that: TTI009C919341/10.



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pkswain
post Sep 6, 2010, 11:09 AM
Post #132
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post Sep 6, 2010, 11:09 AM
Post #132
QUOTE (IFX Katerine @ Sep 6 2010, 03:30 PM) *
Hello.

Unfortunately, the finance department can not find your deposit. Please, specify the number of transaction, and we will try to search once again. It looks like that: TTI009C919341/10.


Hi Katerine,

Sending bank's TRN : 5550ORTT1000073

Plz Check with ap and ea@instaforex .com mail the Swift copy is in their mail. A copy is attached here for your ref.

I have been waiting for this since last 10 days.

thanks
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pkswain
post Sep 6, 2010, 04:00 PM
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post Sep 6, 2010, 04:00 PM
Post #133
QUOTE (pkswain @ Sep 6 2010, 03:39 PM) *
Hi Katerine,

Sending bank's TRN : 5550ORTT1000073

Plz Check with ap and ea@instaforex .com mail the Swift copy is in their mail. A copy is attached here for your ref.

I have been waiting for this since last 10 days.

thanks


Hi Katerine,

Any updates on the issue, I am doomed, Its already 11 days and there is no sign of my money.

When can I have it?

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IFX Katerine
post Sep 6, 2010, 04:22 PM
Post #134
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post Sep 6, 2010, 04:22 PM
Post #134
QUOTE (Mustyfx @ Sep 3 2010, 02:06 PM) *
Sorry Katerine, but I so far I have filled that form more than four times but still nothing, I even sent an email to to finance but all in vain, I am in a hot soup. Please Heeeeeeeeelp!

Fortunately, your application was forund and the money is already credited to your account. Please, check that.



Regards, official representative


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IFX Katerine
post Sep 6, 2010, 06:05 PM
Post #135
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post Sep 6, 2010, 06:05 PM
Post #135
QUOTE (pkswain @ Sep 6 2010, 05:00 PM) *
Hi Katerine,

Any updates on the issue, I am doomed, Its already 11 days and there is no sign of my money.

When can I have it?

Dear Sir,

I'm trying to do my best to help you. Please, tell me the exact date, when the money was transferred. We will try to search it by date.



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pkswain
post Sep 7, 2010, 05:55 AM
Post #136
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post Sep 7, 2010, 05:55 AM
Post #136
QUOTE (IFX Katerine @ Sep 6 2010, 10:35 PM) *
Dear Sir,

I'm trying to do my best to help you. Please, tell me the exact date, when the money was transferred. We will try to search it by date.


As you can see from the swift copy the transfer was initiated on 24-August-2010.

Again on 31st of August the Beneficiary details has been confirmed by my bank to the correspondent bank in USA.

see the details below.

Sending bank's TRN : 5550ORTT1000073

Transaction Reference : MXMLS1008272373

Followed by the description of Beneficiary. Its already 2 weeks from the date of transaction. Plz check your mail. Both the SWIFT details are attached to the mail. You can find all details inside.

Plzzzzz help.
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pkswain
post Sep 7, 2010, 12:55 PM
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post Sep 7, 2010, 12:55 PM
Post #137
QUOTE (pkswain @ Sep 7 2010, 10:25 AM) *
As you can see from the swift copy the transfer was initiated on 24-August-2010.

Again on 31st of August the Beneficiary details has been confirmed by my bank to the correspondent bank in USA.

see the details below.

Sending bank's TRN : 5550ORTT1000073

Transaction Reference : MXMLS1008272373

Followed by the description of Beneficiary. Its already 2 weeks from the date of transaction. Plz check your mail. Both the SWIFT details are attached to the mail. You can find all details inside.

Plzzzzz help.


Sorry Katerine,

But we are entering the 15th day and yet no update on my funds. Will I see it in my life?

I am feeling frustrated!

\PKS
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IFX Katerine
post Sep 7, 2010, 03:20 PM
Post #138
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post Sep 7, 2010, 03:20 PM
Post #138
Dear pkswain,

I understand what you might feel. But believe me, me and my colleagues are trying to do our best to solve the problem. We are afraid, you sent the money to the wrong recipient, because we cannot find the payment with your banking details at our account. Our management was also involved. So I ask you to wait a little more. I will inform you here about the results.

Rely on your understanding.



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sohct
post Sep 7, 2010, 06:41 PM
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post Sep 7, 2010, 06:41 PM
Post #139
Please help me!

My account is 7062983

I have made a deposite of USD 1031 by Moneybookers on 2 Sept and I have not receive it in my account

I have already fill in the payment notification form.

I even had a Instaforex staff to call me on this issue but the line was not good and the person did not speak english well.

She said that she will email me at sohct84@yahoo.com details on how to proceed but that did not happen!

I have made a earlier deposite of USD 100 using the same method and that went well.

Why is it this time there is a problem???

Please help me!

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pkswain
post Sep 8, 2010, 08:31 AM
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post Sep 8, 2010, 08:31 AM
Post #140
QUOTE (IFX Katerine @ Sep 7 2010, 07:50 PM) *
Dear pkswain,

I understand what you might feel. But believe me, me and my colleagues are trying to do our best to solve the problem. We are afraid, you sent the money to the wrong recipient, because we cannot find the payment with your banking details at our account. Our management was also involved. So I ask you to wait a little more. I will inform you here about the results.

Rely on your understanding.


Dear katerine,

I appreciate your efforts. But the question of wrong recipient does not arise at all. All the information provided in the SWIFT copy is same as mentioned in the website client cabinet.

It will be your banker who can tell us what is wrong with the transaction. Plz check this with your bank and appraise me. If something is wrong, we will recall the transfer and initiate a fresh one. But by waiting only is not going to get us any solution.

This is a precarious situation I have never come across, mostly by a weeks time I get the either confirmation or issue detail from the bank.

Hope you understand the problem.

\PKS

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