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post Aug 21 2012, 05:56 AM
Post #1

Group: Members
Posts: 1
Joined: 21-August 12
Member No.: 14,273

I am the affilliate or IB for instaforex and have referred around 50 clients to Instaforex and requested withdrawal few times which has no problem with it.

HOWEVER, i have requested another withdrawal on 6th August and it was refunded back to my account without paying me. I have emailed the finance department and get no reply. I have looked for the live chat and they asked me to request for the withdrawal again.

Therefore i requested another withdrawal and the details as follow

You have submitted the request for withdrawal from account 266792

Date 8/20/2012

Time (UTC+3) 9:48 AM

Payment system: paypal account **************.

Total amount 1300.00 USD

However the commission was refunded back to my account again without paying me.

119153248 2012.08.20 09:48 balance 1300.00 PPU -1 300.00

119174451 2012.08.20 12:48 balance REFUND MONEY 1 300.00

CAN I KNOW WHAT IS THE PROBLEM?? OR should i stop referring clients into instaforex and switch all my clients away?

pls get back to me asap.
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post Aug 23 2012, 11:01 PM
Post #2

Group: Members
Posts: 1
Joined: 23-August 12
Member No.: 14,289

I am experiencing the exact same thing. First I tried to withdrawal using bank wire, and I talked to finance support on skype to confirm everything I did was correct and they said yup it all looks good. Then the next day I see the money refunded back to my account WTF. I don't get an e-mail why either so I have to contact them again and they say you can't withdrawal affiliate commissions with a bank wire. Great, thanks for telling me that when I asked the first time.

Then I ask if I can withdrawal with Paypal and he says yes you can. So I put in the request and again, about 12 hours later the money is refunded back into my account and no e-mail to notify me that the withdrawal failed or why.

I am still waiting to hear back from the finance department about this.

Funny thing is I had someone hack into my account about a year ago and withdraw every last penny of commissions I had saved up ($8000) and that withdrawal attempt went through faster than I could get in to cancel it.

They didn't care that the attempt was made from an IP thats never logged into my account before, or that it was being withdrawaled to LR which I've never used.
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