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Cancel error orders / rebate
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Wa4lock
post Oct 28 2014, 10:50 AM
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I have in my account cancel error orders and cancel all my rebate
why ???



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IFX Yvonne
post Oct 28 2014, 11:00 AM
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QUOTE (Wa4lock @ Oct 28 2014, 10:50 AM) *
I have in my account cancel error orders and cancel all my rebate
why ???



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Dear Sir,

May I get your trading account number please so we could help you?



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Wa4lock
post Oct 28 2014, 11:30 AM
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5307391
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IFX Yvonne
post Oct 29 2014, 10:03 AM
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QUOTE (Wa4lock @ Oct 28 2014, 11:30 AM) *
5307391



Dear Sir,

Please wait, I'd already forwarded your concern to my colleagues. I will get back to you right after I got a response from them.



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IFX Yvonne
post Oct 30 2014, 02:58 AM
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QUOTE (IFX Yvonne @ Oct 29 2014, 10:03 AM) *
Dear Sir,

Please wait, I'd already forwarded your concern to my colleagues. I will get back to you right after I got a response from them.



Dear Sir,

The rebate was cancelled according to the point 2.3. of the InstaRebate Customer Agreement:


2.3 If the Service discovers that any trade executed by the Customer is contrary to basic principles of any agreements of InstaForex Group, the Service reserves the right to deny the Customer a rebate and exclude the Customer from the Service.



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