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MONEY IN GONE MISSING
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simonm
post Jun 27, 2016, 05:05 PM
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post Jun 27, 2016, 05:05 PM
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I made deposit USD390 from Neteller on 16/6/2016 but was not credited. Insta claim don't receive. Had confirm transaction was good by Neteller. Had provide reference no from Neteller , Insta ask to wait. More than one week now still nothing. Wish to warn others when transfer bigger amount to be extra careful. I don't think Insta has a good system to trace lost transaction. I'm a banker myself, familiar with payment system. I can't believe the system issue can't be resolve asap only indifferent attitude towards customer can be the cause. Customer service standard.This is a genuine warning. My account no 7061362. Very disappointed.

Also wish to seek from others. any recommendation of alternative trading platform. Myhotforex was recommended to me as good for malaysian traders. Any one had any bad experience with them please share.

Wish you all successful trading.
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IFX Yvonne
post Jun 28, 2016, 03:47 AM
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post Jun 28, 2016, 03:47 AM
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QUOTE (simonm @ Jun 27 2016, 05:05 PM) *
I made deposit USD390 from Neteller on 16/6/2016 but was not credited. Insta claim don't receive. Had confirm transaction was good by Neteller. Had provide reference no from Neteller , Insta ask to wait. More than one week now still nothing. Wish to warn others when transfer bigger amount to be extra careful. I don't think Insta has a good system to trace lost transaction. I'm a banker myself, familiar with payment system. I can't believe the system issue can't be resolve asap only indifferent attitude towards customer can be the cause. Customer service standard.This is a genuine warning. My account no 7061362. Very disappointed.

Also wish to seek from others. any recommendation of alternative trading platform. Myhotforex was recommended to me as good for malaysian traders. Any one had any bad experience with them please share.

Wish you all successful trading.



Dear Sir,

Please wait, I have already passed the complete details of your problem to my colleagues, and I'll get back to you right after I got a response from them. Thank you.



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simonm
post Jun 30, 2016, 04:15 PM
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post Jun 30, 2016, 04:15 PM
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Almost 2 weeks now... still no result ?

OMG... your system are confirmed not good for users... very risky.
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simonm
post Jun 30, 2016, 06:56 PM
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post Jun 30, 2016, 06:56 PM
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Unbelievable.. I just received email from Insta, requesting whatever details for my missing transaction. After 2 weeks , now only they request. Just shows that you haven't been doing any checking since my first complain on 16/6. Your action is too slow for a company dealing in investment matter.

Any way, all the detail for the transaction , I had given in my earlier communication thru Client Cabinet. Tell your staff to counter check my earlier report.

I'm very disappointed with your service.
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IFX Yvonne
post Jul 1, 2016, 11:29 AM
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post Jul 1, 2016, 11:29 AM
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QUOTE (simonm @ Jun 30 2016, 07:56 PM) *
Unbelievable.. I just received email from Insta, requesting whatever details for my missing transaction. After 2 weeks , now only they request. Just shows that you haven't been doing any checking since my first complain on 16/6. Your action is too slow for a company dealing in investment matter.

Any way, all the detail for the transaction , I had given in my earlier communication thru Client Cabinet. Tell your staff to counter check my earlier report.

I'm very disappointed with your service.



Dear Sir,

We are very sorry for the inconveniences this may have caused you.



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Ayubu
post Jul 17, 2017, 01:01 AM
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post Jul 17, 2017, 01:01 AM
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Good Jobs
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FX_Mike
post Jul 19, 2017, 10:20 AM
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post Jul 19, 2017, 10:20 AM
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@ simonm

Did you get your funds?
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