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Withdrawal Issues
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IFX Katerine
post Dec 18 2009, 12:58 PM
Post #21
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QUOTE (shazam07 @ Dec 18 2009, 11:57 AM) *
Please check mine;

affiliate account : 130912
e-payment system : Liberty Reserve
date withdraw : 17 Dec 2009

Please, specify your account number with Liberty Reserve. (Or you can send it to me via PM).



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wan
post Dec 18 2009, 02:16 PM
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QUOTE (IFX Katerine @ Dec 18 2009, 01:57 PM) *
Dear Sir,
Please answer the next questions:
- Did you receive the instruction how to transfer your money from LiqPay account to your VISA card?

No.. but this is not an issue.. I can follow the instruction in their website. The money sent by Insta to Liqpay (60197714494) already returned back to Insta. This money should shows back in my trading account. But it is not.

QUOTE
- Did you try to request withdrawal after changing the phone number?

How do I request for new withdrawal.. the money received by insta from Liqpay is not return to my trading account. There is no money in my trading account.
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Crossfitter
post Dec 22 2009, 06:21 PM
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Problem solved, wan?








huh.gif
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IFX Katerine
post Dec 22 2009, 06:44 PM
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QUOTE (wan @ Dec 18 2009, 04:16 PM) *
No.. but this is not an issue.. I can follow the instruction in their website. The money sent by Insta to Liqpay (60197714494) already returned back to Insta. This money should shows back in my trading account. But it is not.

How do I request for new withdrawal.. the money received by insta from Liqpay is not return to my trading account. There is no money in my trading account.

Ok, I got you. The matter is solved and your money is refunded. Please, check your trading account.



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wan
post Dec 24 2009, 05:08 AM
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QUOTE (IFX Katerine @ Dec 22 2009, 07:44 PM) *
Ok, I got you. The matter is solved and your money is refunded. Please, check your trading account.


Finally... thank you.
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wan
post Dec 24 2009, 05:09 AM
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QUOTE (Crossfitter @ Dec 22 2009, 07:21 PM) *
Problem solved, wan?


huh.gif


Yes.. thank you for your concern.. the money was refunded to my trading acc on 22 dec
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IFX Katerine
post Dec 24 2009, 02:36 PM
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QUOTE (wan @ Dec 24 2009, 07:08 AM) *
Finally... thank you.

Thank you for your patience and understanding.



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alibaba
post Dec 31 2009, 07:52 AM
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Dear Katerine,

1) trading account number 95962
2) e-payment system via webmoney
3) date of withdrawal on 2009.12.29

Please note that I deposited my account via my IB (forextiva.com)
Since (forextiva.com) now isn't Instaforex's IB anymore,
so I had no other choice to withdraw by following the rule: the payment system as well as the currency of depositing and withdrawal must be the same.
In this case, I withdrew via webmoney. And my withdrawal doesn't get in my WM purse until now.
24048960 2009.12.29 17:22 balance WT #61898, 140.00 WMZ -140.00

Please help me.
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dila
post Jan 2 2010, 10:31 AM
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7013590

via WEBMONEY RU

2009.12.30 00:57

Waiting for 4 days now what happend to insta ? about 1 month i tried couple withdrawals they took max 2hours...
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alexxx
post Jan 4 2010, 04:43 PM
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1) trading account number 123194
2) e-payment system via libertyreserve
3) date of withdrawal on 2009.12.30
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ar_manager
post Jan 4 2010, 04:58 PM
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Dear sirs
All requests, i told finance about it to check.
Be patient please, because today is the first working day after new year holiday from last Friday.
Take look at this page about finance working time.
http://instaforex.com/company_news/522.html
Thank you much!




Best regards, Ahmed Sabry
Official representative
InstaForex Group




LIKE US: 1M


LIKE US: 200K

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IFX Katerine
post Jan 6 2010, 11:37 AM
Post #32
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QUOTE (alibaba @ Dec 31 2009, 09:52 AM) *
Please note that I deposited my account via my IB (forextiva.com)
Since (forextiva.com) now isn't Instaforex's IB anymore,
so I had no other choice to withdraw by following the rule: the payment system as well as the currency of depositing and withdrawal must be the same.
In this case, I withdrew via webmoney. And my withdrawal doesn't get in my WM purse until now.
24048960 2009.12.29 17:22 balance WT #61898, 140.00 WMZ -140.00

Dear alibaba,
You should describe your situation and e-mail to finance@instaforex.com with attached copy of your ID.



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IFX Katerine
post Jan 6 2010, 11:39 AM
Post #33
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QUOTE (dila @ Jan 2 2010, 12:31 PM) *
7013590

via WEBMONEY RU

2009.12.30 00:57

Waiting for 4 days now what happend to insta ? about 1 month i tried couple withdrawals they took max 2hours...

Dear dila,
Actually there are new year holidays in Russia, and our finance department does not work in customary mode. Please, specify the number of your WebMoney account (you can send it to me via PM.



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IFX Katerine
post Jan 6 2010, 11:40 AM
Post #34
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QUOTE (alexxx @ Jan 4 2010, 06:43 PM) *
1) trading account number 123194
2) e-payment system via libertyreserve
3) date of withdrawal on 2009.12.30

Dear alexxx,
I need your LR account number.



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raff43l
post Jan 6 2010, 01:46 PM
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Please check mine :

1) trading account number 7012725
2) e-payment system via libertyreserve
3) date of withdrawal on 2009.12.31

yesterday i've got margin call i can't fill it
i haven't balance no more
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alexxx
post Jan 7 2010, 12:28 PM
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QUOTE (IFX Katerine @ Jan 6 2010, 12:40 PM) *
Dear alexxx,
I need your LR account number.


thanks katerine i got my money
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raff43l
post Jan 7 2010, 12:36 PM
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QUOTE (raff43l @ Jan 6 2010, 01:46 PM) *
Please check mine :

1) trading account number 7012725
2) e-payment system via libertyreserve
3) date of withdrawal on 2009.12.31

yesterday i've got margin call i can't fill it
i haven't balance no more



Proceed, thanks !
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IFX Katerine
post Jan 8 2010, 11:03 AM
Post #38
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QUOTE (raff43l @ Jan 7 2010, 02:36 PM) *
Proceed, thanks !

QUOTE (alexxx @ Jan 7 2010, 02:28 PM) *
thanks katerine i got my money

I was glad to help you.



Regards, official representative


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kenqqqs
post Jan 12 2010, 10:58 AM
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I withdraw my fund by liberty reserve , 10/01/2010 i withdraw , but now i have not received the fund yet<_<


May you tell me what problem ?



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IFX Katerine
post Jan 12 2010, 05:05 PM
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Finance department did not work last week, because there were holidays in Russia. Moreover, January, 10 was Sunday, it is non-working day. All withdrawal requests we received last week will be processed this week. If you would like to know the status of your application, please, specify your LR wallet number.



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