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InstaForex | Forex Forum | Forex world | InstaForex Forum _ Support Section _ Can't Access my trader Cabinet..

Posted by: Victor Ml. Maria Familia Feb 3 2011, 09:06 PM

Distinguished Hello.

I have a problem with access my Cabinet.

My name is VICTOR MANUEL MARIA FAMILY.

Trading account number (login): 238737

I tried to access my cabinet office, and I could not, tell me that my login data are wrong.

However, I have opened my trader platform, and are the same login information as cabinet office.

I used the Restore Password trader Option, and I received a new password, but still can not access my cabinet.

i try more than 3 time, and now say me that..., You're wrong more than 3 times. and now asks me to enter the code in the image but the image does not load.

I tested with 3 different browsers and I could not solve this situation

Tell me what I do to resolve this situation.

I hope for you.

Please check this situation. I hope for you.

Posted by: IFX Yana Feb 4 2011, 04:37 PM

Hello!

You should send description of your problem to support [at] instaforex.com.
And it will be better if you also attach screenshots of the error.

Posted by: Victor Ml. Maria Familia Feb 4 2011, 06:49 PM

QUOTE (IFX Yana @ Feb 4 2011, 11:37 AM) *
Hello!

You should send description of your problem to support [at] instaforex.com.
And it will be better if you also attach screenshots of the error.



Thanks IFX Yana.

My problem has been resolved.

Thank you very much for your attention ..

Support quite fast.

Posted by: IFX Yana Feb 5 2011, 11:27 AM

QUOTE (Victor Ml. Maria Familia @ Feb 4 2011, 07:49 PM) *
Thanks IFX Yana.

My problem has been resolved.

Thank you very much for your attention ..

Support quite fast.


I am glad to help you! You are welcome! smile.gif

Posted by: bob3000 Feb 12 2011, 11:47 AM

just try more times, but it no work!

can you help me?

Posted by: bob3000 Feb 12 2011, 11:49 AM

QUOTE (bob3000 @ Feb 12 2011, 06:47 PM) *
just try more times, but it no work!

can you help me?


sorry, now it works, i can login!

Posted by: IFX Yana Feb 12 2011, 04:40 PM

Hello! The fact is that there was a bug in the cabinat logining. But now it works correct.

Posted by: InstaChina Mar 5 2011, 10:06 AM

what is wrong? InstaForex changed something?? I hope someone can check it and about the commissions, I hope I can get a reply, my Account: 32129

About the Commissions, just check my account history, Do not let me down wink.gif

InstaChina

Posted by: IFX Katerine Mar 5 2011, 03:50 PM

Please, copy the error message you get when try to log in the cabinet.

Posted by: InstaChina Mar 5 2011, 04:36 PM

show password wrong, but at the same time, I use the same one login MT4, it is successful, must be some bug

Posted by: InstaChina Mar 6 2011, 09:34 AM

I think there is something wrong with the system, my another account works fine and I can login both MT4 and Cabinet, but for my affiliate account 32129, I can login MT4, but can not login Cabinet, so, hmmm... what should we say about this? happy.gif

Posted by: InstaChina Mar 7 2011, 11:00 AM

anyone can help me? wink.gif

Posted by: IFX Katerine Mar 7 2011, 11:39 AM

Please, be patinet. We are just back after a weekend. Your problem will be considered during a day.

Posted by: IFX Alexandra Mar 7 2011, 12:22 PM

QUOTE (InstaChina @ Mar 6 2011, 10:34 AM) *
I think there is something wrong with the system, my another account works fine and I can login both MT4 and Cabinet, but for my affiliate account 32129, I can login MT4, but can not login Cabinet, so, hmmm... what should we say about this? happy.gif

You should contact eng.partners[at]instaforex.com
Only they can help you with this problem.

Posted by: InstaChina Mar 7 2011, 01:34 PM

what do you mean? I can not login Cabinet, not about cooperations, Now I need to login Cabinet, should not I post it here?

Posted by: InstaChina Mar 7 2011, 01:40 PM

I contact via live chat, and then, now, I can not open the main site sad.gif

I mean this one: instaforex.com

Posted by: InstaChina Mar 7 2011, 04:05 PM

anyone of you can open InstaForex's site?
http://www.instaforex.com/

I still can not

Posted by: IFX Yana Apr 23 2011, 02:17 PM

QUOTE (InstaChina @ Mar 7 2011, 05:05 PM) *
anyone of you can open InstaForex's site?
http://www.instaforex.com/

I still can not



These were temporary technical problem with our web-site.

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