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post Feb 21, 2023, 06:35 PM
Post #21
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post Feb 21, 2023, 06:35 PM
Post #21
QUOTE (Ann InstaForex @ Feb 21, 2023, 01:57 PM) *
<brHello, we have checked the information about your case and the answer from the Antifraud department was given to you yesterday.
Hello. Thank you for your kind reply.My account was enabled, but there are some serious issues.1. In the email sent by the antifraud department, it is written that (your account was corrected because of trading on multiple quotation lags and freezes, which were the result of the technical issues). In fact, the profits I earned have not been accepted. But the problem is that before the trading, my account balance was twice the amount left in my account after the correction. That means, in addition to reducing the profits from my account, the company also reduced half of my initial balance.2. My question is, has the problem of lags and freezes been solved now? Does that mean that if I trade, my profit will not be taken from me and my initial balance will not decrease? Or is the problem of lags still not solved?3. Even though I have profited several times and have obtained the highest level of verification, I still have not been able to withdraw money. Basically, I was either liquidated or every time I made a profit, my account was corrected by the company. 4. I bought Bitcoin and Ethereum last week and based on my account's history, these buy positions were closed by the company yesterday. Due to the increase in the price of these two currencies in recent days, I have made a profit of about 13 thousand dollars for buying these two currencies. My question is, is the profit from buying cryptocurrencies based on lags and freezes or the increase in the price of cryptocurrencies? This profit was the result of my analysis, but the company took all of it from me. Of course, the company's answer is clear to me. The company will say that I have traded with unacceptable profits of the company and therefore this profit is not accepted on cryptocurrencies either. But my question is that if I made a profit for the company even as an investment consultant, and $13,000 was the result of this consultation, I did not have a share of the final profit. Without any convincing explanation, the company cited a clause in the agreement that it can withdraw money from the account at any time and in any amount without permission.If your system has a problem, basically it should have been warned or temporarily not providing buying and selling service due to technical issues, like an underground train that has a technical issues. The fact is that the system did not have any prohibition or warning for trading and I have only traded using the software approved by the company.I traded based on my analysis of the market and it seems that the company did not distinguish my profits and because it had quotation lags in its server, it reduced all my profits plus a part of my initial money. Isn't this behavior of the company an obvious case of fraud??By the way, thanks for your attention to this matter.Best,Ahmadreza.
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