Printable Version of Topic

Click here to view this topic in its original format

InstaForex | Forex Forum | Forex world | InstaForex Forum _ Support Section _ deposit my account problem

Posted by: ikoder May 26 2015, 03:47 PM

hello , I deposit funds to my account on using skrill bank on 18/05/2015 09:35
customer support sent me email asking for scan of ID and i sent it to the email " ‫docs@mail.instaforex.com‬" as they asked
now after 8 days the money is not received to my account yet and I talked to the customer support four times and every time they said "your information is proceeded to finance department and sorry for delay" !!
now for how long should I wait again ?

account number : 2021874

Posted by: IFX Yvonne May 27 2015, 10:09 AM

QUOTE (ikoder @ May 26 2015, 03:47 PM) *
hello , I deposit funds to my account on using skrill bank on 18/05/2015 09:35
customer support sent me email asking for scan of ID and i sent it to the email " ‫docs@mail.instaforex.com‬" as they asked
now after 8 days the money is not received to my account yet and I talked to the customer support four times and every time they said "your information is proceeded to finance department and sorry for delay" !!
now for how long should I wait again ?

account number : 2021874



Dear Sir,

Please wait, I've already passed your concern to my colleagues and I'll get back to you right after I got a response from them. Thank you.

Posted by: IFX Yvonne May 28 2015, 04:16 AM

QUOTE (ikoder @ May 26 2015, 03:47 PM) *
hello , I deposit funds to my account on using skrill bank on 18/05/2015 09:35
customer support sent me email asking for scan of ID and i sent it to the email " ‫docs@mail.instaforex.com‬" as they asked
now after 8 days the money is not received to my account yet and I talked to the customer support four times and every time they said "your information is proceeded to finance department and sorry for delay" !!
now for how long should I wait again ?

account number : 2021874



Dear Sir,

Please check your account because it has been credited to your account last May 26, 2015 18.59:40. Thank you.

Powered by Invision Power Board (http://www.invisionboard.com)
© Invision Power Services (http://www.invisionpower.com)