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Where is the Money?
InstaChina
Posted on: Jan 7 2015, 09:13 AM


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QUOTE (IFX Yvonne @ Jan 7 2015, 09:56 AM) *
Dear Sir,

Withdrawals from account 7421626 were processed already. Please contact with China Union Pay.


Please send me the orders from InstaForex to CUP, and, give me the contact info of the Company you used with CUP.

and, How about the deposits with 1021374?
  Forum: Support Section · Post Preview: #205951 · Replies: 6 · Views: 6,879

Instaforex is falling apart ?
InstaChina
Posted on: Jan 5 2015, 11:46 AM


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QUOTE (IFX Yvonne @ May 19 2014, 09:25 AM) *
Dear Sir,

Our company is one of the best brokers around the world. If we have problems, we can assure you that we will take action on it to be able to continue serving our clients. There are no reasons for us to end our business because as of now we are holding million of clients around the world and they're very happy trading with us. A lot of them withdraw their profits without facing problems. Lack of communication was probably the main reason why your friends got problems upon withdrawing their profits. And may I ask what specifically the problem you are referring to?


Good words, so, plz check this matter:
http://forum.instaforex.com/index.php?showtopic=107732
  Forum: Support Section · Post Preview: #205918 · Replies: 5 · Views: 7,598

Where is the Money?
InstaChina
Posted on: Jan 5 2015, 11:23 AM


Introducing Broker, China
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1021374, Deposit on 30th, Dec, 2014, two deals, all the orders were send to support@mail.instaforex.com, but was still not added TILL NOW.

7421626, one Withdraws on 13th, Dec, 2014,, the other was made on 20th, Dec, 2014, two withdraws were not arrived to the client TILL NOW.

so many times contact with Support and Finance Department, always the same reply:
QUOTE
InstaForex_Finance: Information is sent to the manager for checking.
InstaForex_Finance: It will be recedited as soon as possible.
InstaForex_Finance: Kindly ask you to wait.


Anyone who can push these matters resolved?
  Forum: Support Section · Post Preview: #205917 · Replies: 6 · Views: 6,879

Pinned: Withdrawal Issues
InstaChina
Posted on: May 12 2011, 03:40 PM


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the other part was still not processed after 4 working days and 1 weekend day, in total it is 5 days, when I try to contact with finance department, they told me:


[20:04:14] TaoJin88.com: I NEED YOU PROCESS MY WITHDRAW
[20:04:21] TaoJin88.com: IT WAS 4 DAYS TILL NOW
[20:22:54] InstaForex_Finance: Hello. Sir, in order to process your request the withdrawal should be made through the standard form on the site. In near time this form will be available for accounts with deposit supporter records.
Then, I try to withdraw via the standard via the form, it show me:
DEPOSIT-SUPPORTER records were found in the history of your account. Please, follow this link for the withdrawal.
so, InstaForex are delaying me intentionally? or Not? who knows, at least I did not get paid this time, I can get paid before EVEN I use this link:
https://secure.instaforex.com/en/order-withdrawal.aspx

I am waiting for a clear answer about this matter.
Manual: No way
Standard Form: No way

where should I go?
  Forum: Support Section · Post Preview: #14329 · Replies: 1116 · Views: 367,621

Can not withdraw via the site
InstaChina
Posted on: Mar 16 2011, 04:43 PM


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whenever I try to made a withdraw recently, it show me this:

QUOTE
Information

Processing of your request failed. Please follow this link to withdraw funds from your account.



After I click the link, it go to this one:
https://secure.instaforex.com/en/order-withdrawal.aspx

QUOTE
Request for manual withdrawal

If you are not able to request a withdrawal via ***standard withdrawal form*** by reason of some technical problems, it is possible to order a manual process of your withdrawal in our Finance Department at this page. Please, note that your withdrawal request should meet the rules of the company, such as using the same payment system and e-wallet etc.

Please fill in the section "Comment" with the cause of your not being able to order a withdrawal with the help of our standard form.
Full Name
Account number
Trader password
Sum in the trading account currency
Сurrency receipt
E-mail
Withdrawal type
Номер кредитной карты
Banking details Beneficiary: Beneficiary's address: Beneficiary's account number: Beneficiary's bank SWIFT: Beneficiary's bank: Beneficiary's bank address:
Comment


IT IS MANUAL WITHDRAW, My account #32129, plz let the IT GUYS CHECK IT AND FIX IT angry.gif
  Forum: Support Section · Post Preview: #13045 · Replies: 1 · Views: 2,112

Pinned: Withdrawal Issues
InstaChina
Posted on: Mar 16 2011, 04:10 PM


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My Account #32129, made a withdraw on 10th, Mar, still not processed TILL NOW.

WD order: 301802

WHY did not process it TILL NOW
  Forum: Support Section · Post Preview: #13044 · Replies: 1116 · Views: 367,621

Can't Access my trader Cabinet..
InstaChina
Posted on: Mar 7 2011, 04:05 PM


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anyone of you can open InstaForex's site?
http://www.instaforex.com/

I still can not
  Forum: Support Section · Post Preview: #12800 · Replies: 17 · Views: 8,726

Can't Access my trader Cabinet..
InstaChina
Posted on: Mar 7 2011, 01:40 PM


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I contact via live chat, and then, now, I can not open the main site sad.gif

I mean this one: instaforex.com
  Forum: Support Section · Post Preview: #12796 · Replies: 17 · Views: 8,726

Can't Access my trader Cabinet..
InstaChina
Posted on: Mar 7 2011, 01:34 PM


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what do you mean? I can not login Cabinet, not about cooperations, Now I need to login Cabinet, should not I post it here?
  Forum: Support Section · Post Preview: #12795 · Replies: 17 · Views: 8,726

Can't Access my trader Cabinet..
InstaChina
Posted on: Mar 7 2011, 11:00 AM


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anyone can help me? wink.gif
  Forum: Support Section · Post Preview: #12776 · Replies: 17 · Views: 8,726

TaoJin88.com
InstaChina
Posted on: Mar 6 2011, 02:17 PM


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we have thousands of traders doing forex every day, and if you are one of them, you can just join us by clicking TaoJin88.com.

we supply many services to forex traders, such as Rebates service, if you want to earn much more than you get now, plz Do not hesitate to contact with us NOW:

our email is TaoJinFX#gmail.com
our SKYPE is: TaoJin88.com
our ICQ is 160599395

TaoJin88.com
  Forum: Advertisement · Post Preview: #12762 · Replies: 0 · Views: 1,867

Can't Access my trader Cabinet..
InstaChina
Posted on: Mar 6 2011, 09:34 AM


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I think there is something wrong with the system, my another account works fine and I can login both MT4 and Cabinet, but for my affiliate account 32129, I can login MT4, but can not login Cabinet, so, hmmm... what should we say about this? happy.gif
  Forum: Support Section · Post Preview: #12761 · Replies: 17 · Views: 8,726

Commissions Problem
InstaChina
Posted on: Mar 5 2011, 04:38 PM


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sorry, double post, Katerine, you can check my account history smile.gif 32129
  Forum: Affiliate program · Post Preview: #12758 · Replies: 4 · Views: 4,119

Commissions Problem
InstaChina
Posted on: Mar 5 2011, 04:38 PM


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I did, waiting for the replies dry.gif I hope we can continue the long-term cooperation
  Forum: Affiliate program · Post Preview: #12757 · Replies: 4 · Views: 4,119

Can't Access my trader Cabinet..
InstaChina
Posted on: Mar 5 2011, 04:36 PM


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show password wrong, but at the same time, I use the same one login MT4, it is successful, must be some bug
  Forum: Support Section · Post Preview: #12756 · Replies: 17 · Views: 8,726

Commissions Problem
InstaChina
Posted on: Mar 5 2011, 02:13 PM


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Account:32129, plz check it and recover the loses to my account, and I hope our cooperation can go on.

Waiting for your Reply smile.gif

InstaChina
  Forum: Affiliate program · Post Preview: #12749 · Replies: 4 · Views: 4,119

Can't Access my trader Cabinet..
InstaChina
Posted on: Mar 5 2011, 10:06 AM


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what is wrong? InstaForex changed something?? I hope someone can check it and about the commissions, I hope I can get a reply, my Account: 32129

About the Commissions, just check my account history, Do not let me down wink.gif

InstaChina
  Forum: Support Section · Post Preview: #12747 · Replies: 17 · Views: 8,726

Pinned: Bonus Issues
InstaChina
Posted on: Dec 22 2010, 09:50 AM


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Account:120723
Amount:$16.83
Your Liberty Reserve account:U7041179
Transaction Date:12/17/2010 08:40
Batch Code:51503135
plz add the money to his account

he already filled the notify form wink.gif
  Forum: Support Section · Post Preview: #10251 · Replies: 828 · Views: 356,139

Internal Error whenever I made a withdraw
InstaChina
Posted on: Dec 10 2010, 04:38 PM


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I have to say again, it still not work, anything wrong with the withdraw system???
  Forum: Support Section · Post Preview: #10000 · Replies: 1 · Views: 1,711

Pinned: Withdrawal Issues
InstaChina
Posted on: Dec 9 2010, 06:52 AM


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QUOTE (bob3000 @ Dec 5 2010, 03:57 AM) *
at previously time, instaforex withdraw is quickly and fixly, usually one day is enough, money return to my LR account.

but at recent time, withdraw time is slowly, maybe 2 days not assure enough?

as a client, i not want most quickly, but i like fix time.

i check and check my LR account, instaforex 133090 withdraw no arrived , this is sunday.

at friday i withdraw 1300USD at account 133090. no arrived
at saturday, i withdraw 4000USD at account 133090, no arrived.

wait and wait, i hope monday i can receive money.

if ok, pls check my withdraw status.

thanks



did you got it, bob?
  Forum: Support Section · Post Preview: #9939 · Replies: 1116 · Views: 367,621

Internal Error whenever I made a withdraw
InstaChina
Posted on: Dec 9 2010, 06:21 AM


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the InstaForex server is so slow to access, and whenever I try to withdraw now it show me this error:

QUOTE
Internal error of the server

A server error occurred while your inquiry processing. The reason may lie in the common technical fault or be connected with the certain function called by you. Please, inform us about the problem by e-mail support@instaforex.com or LiveChat.

We appreciate your patience and offer our apology for entailed inconveniences.


I am sure there is something wrong with the server config, it keeps this error for some days, though I informed the client support, but seems still not fixed till now.

and I want to know, when will it be fixed, and is there any one who encounter the same problem with me??


thanks

InstaChina
  Forum: Support Section · Post Preview: #9938 · Replies: 1 · Views: 1,711

plz add the bonus back
InstaChina
Posted on: Nov 10 2010, 02:11 PM


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7083101, bonus were canceled, the mails to bonuses [at] instaforex.com were always failed
  Forum: Support Section · Post Preview: #9381 · Replies: 5 · Views: 3,850

plz add the bonus back
InstaChina
Posted on: Oct 25 2010, 02:28 PM


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that is okay, I will let my clients send the email and, here, it can work as a record for those whoes bonus have been canceled
  Forum: Support Section · Post Preview: #9152 · Replies: 5 · Views: 3,850

Deopsit still not added after 30 hours
InstaChina
Posted on: Oct 19 2010, 02:35 PM


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For you to connect operator Aleksandr
21:14:46 Aleksandr: Hello. How can I help you?

21:14:55 You:: 20:59:19 You:: 120723,193705 they made a payment notcie yesterday,but still not add till now
20:59:26 You:: for more than 30 hours now
20:59:38 You:: they already send the payment notice
20:59:50 You:: why still not add their deposit till now??
21:15:25 Aleksandr: What payment system did you use?

21:15:37 You:: LR
21:15:43 You:: 30 hours till now
21:16:31 Aleksandr: Due to technical problems at the Liberty, the processing of the payments made through the
system may take some extra time. Every effort is being made to resolve this situation as soon
as possible. We apologize for the inconvenience and thank you for your patience.

Please use this page to notify the finance department directly:
https://secure.instaforex.com/en/performed-...ent-notify.aspx

21:16:54 You:: they already submit this
21:18:36 Aleksandr: In this case please wait until it is processed.

21:19:15 You:: wait for how many hours, sir??
21:19:21 You:: already more than 30 hours
21:19:27 You:: did they work?
21:20:59 Aleksandr: Yes, they are processing it. I can't say for sure how long. We are the Technical support, we don't process deposit and withdrawals, sorry.

21:21:33 You:: but it is more than 30 hours, how can they be so slow
21:22:01 Aleksandr: We are the Technical support, we don't process deposit and withdrawals, sorry.

21:23:32 You:: can you let them do it?
21:23:36 You:: now
21:23:39 You:: they need to trade
21:23:57 You:: donot waste their time, and if you still did not add the deposit, they will not trust insta
21:24:06 Aleksandr: We appologize for the delay.


I wonder when will the finance guys work to add the deposit since they already submit the payment notification??

thanks

InstaChina
  Forum: Support Section · Post Preview: #9034 · Replies: 1 · Views: 2,215

plz add the bonus back
InstaChina
Posted on: Oct 14 2010, 02:10 PM


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Account: 189503's bonus was cancelled too, he follow the rules to trade, plz add the bonus back.
  Forum: Support Section · Post Preview: #8919 · Replies: 5 · Views: 3,850

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