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can't connect to my account
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Friksho
post Jun 11 2016, 03:16 PM
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Hello! i can't connect to my account anymore it say wrong id or password (it's not) and when i try to recover it it say "The requested account is either archived or deleted. Please contact our support team to know whether it is possible to recover it." did my account get hacked or something?

thx for your help
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IFX Yvonne
post Jun 13 2016, 04:35 AM
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QUOTE (Friksho @ Jun 11 2016, 04:16 PM) *
Hello! i can't connect to my account anymore it say wrong id or password (it's not) and when i try to recover it it say "The requested account is either archived or deleted. Please contact our support team to know whether it is possible to recover it." did my account get hacked or something?

thx for your help



Dear Sir,

Have you tried to contact the Online Chat Support about this? If not yet, kindly specify your trading account number. Thank you.



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IFX Yvonne
post Jun 14 2016, 07:34 AM
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QUOTE (Friksho @ Jun 11 2016, 04:16 PM) *
Hello! i can't connect to my account anymore it say wrong id or password (it's not) and when i try to recover it it say "The requested account is either archived or deleted. Please contact our support team to know whether it is possible to recover it." did my account get hacked or something?

thx for your help



Dear Sir,

The Online Chat Support Department will contact you about this matter.



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