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Olufunke
post Apr 15 2013, 06:19 PM
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won a contest from instaforex facebook page and I made profit on the trade, after that I tried to make withdrawals but I was told that my account has been disabled by the antifraud department.

I contacted them and they said I should upload my documents and that I did. I sent the same document to the suport for verification

Before then, this message was sent to me via a 'do not reply' message tagged verification service:


Trading account verification
Dear Mr./Ms. Olu................ (I am hiding the name)

We gladly inform you that having considered your verification request for trading account: 7262840 InstaForex

Company managers decided to allow it. Your trading account obtains the 2 verification level.

If you have questions relatively account verification you can address them to our Support Service specialists.

Best regards,
Verification service
InstaForex Companies Group
http://instaforex.com


While this was the message sent from the antifraud department after I have uploaded my documents, which were my passport, electricity bill and an I.D card:

Dear Client,

Documents which you provided for verification of account 7262840 in no way confirms the identity/domicile
of account holder.

Sincerely yours,
AntiFraud Department
InstaForex ?ompanies Group
http://instaforex.com


But when I contacted the support again with the same documents and for more clearification, since the antifraud were not replying to any of my messages again, this was the messsage sent to me by the support:

Dear Client,

Please kindly clarify your concern a little bit better. Is this about your account verification? Please be informed that both level verification for your account 7262840 has been approved. Your account is successfully verified.

If you have any questions please do not hesitate to contact us in future. Thank you for your letter.

Sincerely yours, Client Service
InstaForex Companies Group
http://instaforex.com/


This is contradictory.
And after waiting for weeks again, I decided to send my wedding certificate, which I did on Monday, 8th April 2013, but up till now, there is no reply from the antifraud department.

What else am I supposed to do please?
Which other document do I have to send?
Who else should I contact?

Many questions crossing my mind....

Kindly help please

Sincerely,
Account number 7262840

Thanks
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hello
post Jun 17 2013, 01:52 PM
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my account has been disabled with out any reason .


account # 5213102

but my other account # 5154083 is ok . there is no problem in this account . why they disable my account 5213102

why IFX disable my account ????
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IFX Yvonne
post Oct 14 2013, 08:34 AM
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QUOTE (hello @ Jun 17 2013, 01:52 PM) *
my account has been disabled with out any reason .


account # 5213102

but my other account # 5154083 is ok . there is no problem in this account . why they disable my account 5213102

why IFX disable my account ????



Hi! Please contact the Antifraud Department regarding this matter.





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IFX Yvonne
post Oct 14 2013, 08:42 AM
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QUOTE (Wisarutpoom @ Oct 13 2013, 10:01 AM) *
I too

I can not login my account>>>>disable account
my account 7216088
why?



Hi Wisarutpoom! Please contact the Antifraud Department regarding this issue.



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betosya
post May 8 2014, 12:35 PM
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hi...
some have already blocked my account 3 months but had not yet opened. What can I help you? thank you
sorry i do not speak english
my accoun is disable 2225906,1295029,127556
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IFX Katerine
post May 8 2014, 01:16 PM
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Member No.: 5

Hello,

Your accounts have been blocked by the Antifraud Department for violation the bonus campaign regulations. For more details please make inquiry to antifraud@mail.instaforex.com.



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
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betosya
post May 8 2014, 01:35 PM
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QUOTE (IFX Katerine @ May 8 2014, 08:16 PM) *
Hello,

Your accounts have been blocked by the Antifraud Department for violation the bonus campaign regulations. For more details please make inquiry to antifraud@mail.instaforex.com.

I've been many times asking for an explanation but did not reply. if the offense on the bonus system, I requested my deposit funds are turned back on. thanks
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IFX Katerine
post May 8 2014, 02:10 PM
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From: Russia
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When did you send your request to them? Could you please make a screenshot of your email?



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
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Preetha M
post Sep 18 2014, 08:40 AM
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QUOTE (IFX Katerine @ May 8 2014, 06:40 PM) *
When did you send your request to them? Could you please make a screenshot of your email?


My account number: 8099868
Name: Lavanya

I done high level verification by sending all proofs, and i got no deposit bonus and i made profit also, while requesting withdrawal, my account was disabled. I contacted antifraud department also, but they are not prooving the reason ? why my account disabled. So by seeing all discussions i come to know, who all are making profits with bonus, that maximum accounts are disabling by your company side.

So hereby i request you to kindly provide me clear cut reason for disabling account, so that i can aware with my next account. If clients making profit, all of sudden that account getting disabled by telling the reason as "profit made by cheating strategy". That means what? i am not understanding.

So i am so much upset and very tough to go with real deposits with you. Kindly give me confident to make real deposit with you.

Thanks in advance.

Lavanya
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IFX Yvonne
post Sep 22 2014, 09:26 AM
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QUOTE (Preetha M @ Sep 18 2014, 08:40 AM) *
My account number: 8099868
Name: Lavanya

I done high level verification by sending all proofs, and i got no deposit bonus and i made profit also, while requesting withdrawal, my account was disabled. I contacted antifraud department also, but they are not prooving the reason ? why my account disabled. So by seeing all discussions i come to know, who all are making profits with bonus, that maximum accounts are disabling by your company side.

So hereby i request you to kindly provide me clear cut reason for disabling account, so that i can aware with my next account. If clients making profit, all of sudden that account getting disabled by telling the reason as "profit made by cheating strategy". That means what? i am not understanding.

So i am so much upset and very tough to go with real deposits with you. Kindly give me confident to make real deposit with you.

Thanks in advance.

Lavanya



Dear Sir,

This kind of issue is not considered or resolved within a forum. Let us remind you that if an account is participating in any bonus promo campaign, then a user must note that the company has a right to cancel the bonus in case of any violation of the rule is discovered. The most common reason why the accounts got disabled is because trader implement cheating strategies. If you still have questions please email to antifraud@mail.instaforex.com.



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Preetha M
post Sep 24 2014, 06:17 AM
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QUOTE (IFX Yvonne @ Sep 22 2014, 01:56 PM) *
Dear Sir,

This kind of issue is not considered or resolved within a forum. Let us remind you that if an account is participating in any bonus promo campaign, then a user must note that the company has a right to cancel the bonus in case of any violation of the rule is discovered. The most common reason why the accounts got disabled is because trader implement cheating strategies. If you still have questions please email to antifraud@mail.instaforex.com.


Hi, Can you tell me what is mean by cheating strategy?? kindly give me some example so that we will not do it again. If it is happening in real account also what can we do?? if i am depositing $5000 and making profit of $1000, now i am requesting withdrawal, you disabling my account by telling i used cheating strategy means what can i do??? so kindly tell me what is called cheating strategy???

And i contacting here because you responding to us, but in antifraud department, they not at all responding after sending more than 7 mails, they are not explaining and showing the proof that what mistake i did to disable my account?? if they are informing us then only we can avoid that types of mistakes and can save our trading accounts.

My account number: 8099868
Name: Lavanya
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IFX Yvonne
post Sep 25 2014, 08:22 AM
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QUOTE (Preetha M @ Sep 24 2014, 06:17 AM) *
Hi, Can you tell me what is mean by cheating strategy?? kindly give me some example so that we will not do it again. If it is happening in real account also what can we do?? if i am depositing $5000 and making profit of $1000, now i am requesting withdrawal, you disabling my account by telling i used cheating strategy means what can i do??? so kindly tell me what is called cheating strategy???

And i contacting here because you responding to us, but in antifraud department, they not at all responding after sending more than 7 mails, they are not explaining and showing the proof that what mistake i did to disable my account?? if they are informing us then only we can avoid that types of mistakes and can save our trading accounts.

My account number: 8099868
Name: Lavanya



Dear Sir,

QUOTE
If it is happening in real account also what can we do?? if i am depositing $5000 and making profit of $1000, now i am requesting withdrawal, you disabling my account by telling i used cheating strategy means what can i do??? so kindly tell me what is called cheating strategy???

Cashing out higher amount is not a reason for disabling of accounts. Sorry, but the company's policy is not disclosing any cheating strategies, so we cannot explain what of your actions were considered as 'cheating', since other traders may follow you to get a quick profit even it's prohibited.

QUOTE
And i contacting here because you responding to us, but in antifraud department, they not at all responding after sending more than 7 mails, they are not explaining and showing the proof that what mistake i did to disable my account?? if they are informing us then only we can avoid that types of mistakes and can save our trading accounts.

If you haven't heard from them anymore, that means they have already explained everything to you and has nothing to add.



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Preetha M
post Sep 26 2014, 07:10 AM
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QUOTE (IFX Yvonne @ Sep 25 2014, 12:52 PM) *
Dear Sir,


Cashing out higher amount is not a reason for disabling of accounts. Sorry, but the company's policy is not disclosing any cheating strategies, so we cannot explain what of your actions were considered as 'cheating', since other traders may follow you to get a quick profit even it's prohibited.


If you haven't heard from them anymore, that means they have already explained everything to you and has nothing to add.


Hi,

Thanks for your kind response, but finally kindly tell me how can i protect my account from disabling from your side??

My account number: 8099868
Name: Lavanya
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IFX Yvonne
post Sep 26 2014, 09:17 AM
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QUOTE (Preetha M @ Sep 26 2014, 07:10 AM) *
Hi,

Thanks for your kind response, but finally kindly tell me how can i protect my account from disabling from your side??

My account number: 8099868
Name: Lavanya




Dear Sir,

Follow the rules to keep your bonus account safe.



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Preetha M
post Oct 10 2014, 07:12 AM
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QUOTE (IFX Yvonne @ Sep 26 2014, 01:47 PM) *
Dear Sir,

Follow the rules to keep your bonus account safe.


Thanks
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babae2009
post Mar 14 2016, 12:17 PM
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my account was just also disabled today and i don't know the reason.i placed a trade on thursday that fetched me a lot of profits.but i still don't understand why my account was disabled.i ve contacted the antifraud department but they have not replied me.please if anyone can just explain what could have happened to me. also their 30% bonus was removed from the account before it was disabled.i m so sad now cos i m beginning to think that instaforex is a [Censored]. when i loose money,they do nothing but when i make more money,they disable my account.my instaforex account number is 2425737 .thanks
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IFX Yvonne
post Mar 15 2016, 07:03 AM
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QUOTE (babae2009 @ Mar 14 2016, 12:17 PM) *
my account was just also disabled today and i don't know the reason.i placed a trade on thursday that fetched me a lot of profits.but i still don't understand why my account was disabled.i ve contacted the antifraud department but they have not replied me.please if anyone can just explain what could have happened to me. also their 30% bonus was removed from the account before it was disabled.i m so sad now cos i m beginning to think that instaforex is a [Censored]. when i loose money,they do nothing but when i make more money,they disable my account.my instaforex account number is 2425737 .thanks



Dear Sir,

I have already passed the completed details of your problem to my colleagues and I'll get back to you right after I got a response from them. Thank you.



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IFX Yvonne
post Mar 15 2016, 09:22 AM
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QUOTE (IFX Yvonne @ Mar 15 2016, 08:03 AM) *
Dear Sir,

I have already passed the completed details of your problem to my colleagues and I'll get back to you right after I got a response from them. Thank you.



Dear Sir,

We kindly ask you to please contact antifraud@mail.instaforex.com through e-mail and attach your scanned ID. Thank you.



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