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bujaria
post Feb 10 2010, 07:52 AM
Post #41
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please help wacko.gif
I do not know what reply ,I should do
had more than 1 week
no answer to the certainty

angry.gif angry.gif
I do not know, whether at work or not
I enclose my letters to the department of finance and support

thanks for the help



dear : sir
How long should I wait for an explanation from you

thx

--- On Sun, 2/7/10, rony arifin <bujaria2000@yahoo.com> wrote:


From: rony arifin <bujaria2000@yahoo.com>
Subject: Fw: Re: Fw: Re: Fw: Status deposit
To: support@instaforex.com
Cc: eng.finance@instaforex.com
Date: Sunday, February 7, 2010, 11:43 PM


dear : Sir
please explanation of InstaForex
I've got one week deposit is not received an answer
please explain once again
thanks

Rony Arifin


--- On Thu, 2/4/10, InstaForex Support <support@mail.instaforex.com> wrote:


From: InstaForex Support <support@mail.instaforex.com>
Subject: Re: Fw: Re: Fw: Status deposit
To: "rony arifin" <bujaria2000@yahoo.com>
Date: Thursday, February 4, 2010, 9:11 AM

Dear rony arifin,

Information about deposit was passed to the Finance department. Deposit will be processed manually as it was not processed automatically. Please wait.

If you have any questions please do not hesitate to contact us in future. Thank you for your letter.
Sincerely yours, Client Service
InstaForex Companies Group
http://instaforex.com

2010/2/4 rony arifin <bujaria2000@yahoo.com>


dear; sir
please... help....


--- On Thu, 2/4/10, InstaForex Support <support@mail.instaforex.com> wrote:


From: InstaForex Support <support@mail.instaforex.com>
Subject: Re: Fw: Status deposit
To: "rony arifin" <bujaria2000@yahoo.com>
Date: Thursday, February 4, 2010, 12:24 AM


Dear Rony Arifin,

Your trading account will be credited at the working time of our Finance Deapartment.
Finance Department working time: 8:00-17:00 (GTM 00)
Please wait.
We apologize.

If you have any questions please do not hesitate to contact us in future. Thank you for your letter.

Sincerely yours, Client Service
InstaForex Companies Group
http://instaforex.com



2010/2/4 rony arifin <bujaria2000@yahoo.com>

dear : sir

why not answer my email
how the status of my deposit
please ...., please ....

thx


--- On Wed, 2/3/10, rony arifin <bujaria2000@yahoo.com> wrote:


From: rony arifin <bujaria2000@yahoo.com>
Subject: Fw: Status deposit

To: eng.finance@instaforex.com
Cc: support@instaforex.com
Date: Wednesday, February 3, 2010, 12:09 AM



--- On Wed, 2/3/10, rony arifin <bujaria2000@yahoo.com> wrote:


From: rony arifin <bujaria2000@yahoo.com>
Subject: Status deposit
To: eng.finance@instaforex.com
Cc: support@instaforex.com
Date: Wednesday, February 3, 2010, 12:08 AM

please help and assurance from the status of my deposit
My account number:52055
name:Rony Arifin
I make a deposit on Monday, with the use transfer LR
The attached proof of transfer of LR:
Dear Rony,

You have successfully sent a payment from your account U7061157

Date: 2/1/2010 08:12
Batch: 28263399
Sent To: U3365290
Amount: $150.00
Memo: Deposit to account 52055


I do charting with Mr Alexsander, Who said there was a problem with the automatic transfer system. In doing so manually.
I wait until this time, i did not deposit into my account too ...?
I do not know the problem...?

please answer and the certainty of the status my deposit
i wait an answer foy you.

thanks

Rony Arifin






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IFX Katerine
post Feb 10 2010, 05:12 PM
Post #42
InstaForex Representative
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Group: Representative
Posts: 1,204
Joined: 9-June 09
From: Russia
Member No.: 5

Dear Rony,
Your deposit was not credited automatically due to the bug. We make an apology. Today your money has been added, please, check your trading account.



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
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ifx_arabic
post Feb 10 2010, 06:34 PM
Post #43
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Member No.: 114

QUOTE (alexxx @ Feb 9 2010, 09:43 PM) *
hi
i hope you're doing well
i got a problem i deposited 8$ today but i didnt get it in my account
and i used to get the money in the same min i deposite

thanks



Hello sir ,would you please mention your trading account number and LR acc number which you used to make the deposit ?

we will be glad to help you

Regards,
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dickyteo
post Feb 14 2010, 02:07 PM
Post #44
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Joined: 14-February 10
Member No.: 1,206

Dear Support,

I had created an account on Sunday, 14 February 2010 and deposited $1400 to my account via Liberty Reserve.

As i know, deposit via Liberty Reserve will instantly credit the account within a few second. Unfortunately my account did not get the fund after deposit until now.

I would like to ask for your help about the deposit problem, following is the detail of my account and the deposit:

My account: 7022307
My Liberty Reserve account: U4933138

Detail of the deposit via Liberty Reserve (copy from LR email):

Date: 2/14/2010 13:48
Batch: 29565557
From: U4933138
Sent To: U3365290
Amount: $1400.00
Memo: Deposit to account 7022307

Thanks for your help.

Regards,

Teo
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dickyteo
post Feb 15 2010, 03:21 PM
Post #45
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Member No.: 1,206

Since my last deposit $1400 did not credit to my account, while waiting for the solution, i had create a new account again and try to deposit $1350, i also get the same problem, my money had been deducted but my account did not been credit.

Total pending deposit is $1400 + $1350 , please help me, i really worried about this.

My second deposit detail is:

My account: 7022476

My Liberty Reserve account: U4933138

Detail of the deposit via Liberty Reserve (copy from LR email):

Date: 2/15/2010 15:08
Batch: 29656185
From: U4933138
Sent To: U3365290
Amount: $1350.00
Memo: Deposit to account 7022476

-------------------------------------------

Total deposit problem is $2750 ($1400 + $1350) now, please help me.
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dickyteo
post Feb 15 2010, 06:24 PM
Post #46
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QUOTE (dickyteo @ Feb 15 2010, 10:21 PM) *
Since my last deposit $1400 did not credit to my account, while waiting for the solution, i had create a new account again and try to deposit $1350, i also get the same problem, my money had been deducted but my account did not been credit.

Total pending deposit is $1400 + $1350 , please help me, i really worried about this.

My second deposit detail is:

My account: 7022476

My Liberty Reserve account: U4933138

Detail of the deposit via Liberty Reserve (copy from LR email):

Date: 2/15/2010 15:08
Batch: 29656185
From: U4933138
Sent To: U3365290
Amount: $1350.00
Memo: Deposit to account 7022476

-------------------------------------------

Total deposit problem is $2750 ($1400 + $1350) now, please help me.


Dear Support,

The 2nd deposit ($1350) had been added to my 2nd account 7022476. Thank you for your help.

But the 1st deposit ($1400) haven't added to my account, can you help me to check?

The 1st deposit detail is:

My account: 7022307
My Liberty Reserve account: U4933138

Detail of the deposit via Liberty Reserve (copy from LR email):

Date: 2/14/2010 13:48
Batch: 29565557
From: U4933138
Sent To: U3365290
Amount: $1400.00
Memo: Deposit to account 7022307

Thank you. Hope you can help me.

Regards,

Teo
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IFX Kirill
post Feb 16 2010, 10:18 AM
Post #47
InstaForex Official Representative
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Group: Representative
Posts: 231
Joined: 11-February 10
Member No.: 1,184

QUOTE (dickyteo @ Feb 15 2010, 07:24 PM) *
Dear Support,

The 2nd deposit ($1350) had been added to my 2nd account 7022476. Thank you for your help.

But the 1st deposit ($1400) haven't added to my account, can you help me to check?

The 1st deposit detail is:

My account: 7022307
My Liberty Reserve account: U4933138

Detail of the deposit via Liberty Reserve (copy from LR email):

Date: 2/14/2010 13:48
Batch: 29565557
From: U4933138
Sent To: U3365290
Amount: $1400.00
Memo: Deposit to account 7022307

Thank you. Hope you can help me.

Regards,

Teo



Dear Sir,
1400 USD are credited to your account. Please, check your statement.
Sorry for inconveniences.



Regards, official representative Kirill Kuznetsov
________________________________________
Official Website | FAQ | Contacts | Weblog
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dickyteo
post Feb 16 2010, 10:42 AM
Post #48
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QUOTE (IFX Kirill @ Feb 16 2010, 05:18 PM) *
Dear Sir,
1400 USD are credited to your account. Please, check your statement.
Sorry for inconveniences.


I had received the credit to my account, thank you for your help.
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IFX Kirill
post Feb 16 2010, 10:53 AM
Post #49
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Posts: 231
Joined: 11-February 10
Member No.: 1,184

QUOTE (dickyteo @ Feb 16 2010, 11:42 AM) *
I had received the credit to my account, thank you for your help.


You are welcome.



Regards, official representative Kirill Kuznetsov
________________________________________
Official Website | FAQ | Contacts | Weblog
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ifx_arabic
post Feb 16 2010, 06:34 PM
Post #50
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Member No.: 114

QUOTE (dickyteo @ Feb 16 2010, 11:42 AM) *
I had received the credit to my account, thank you for your help.


We were glad to help you, if you have any questions, we will answer them with great pleasure.
Have nice trading with us.

Regards.
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nicopx
post Feb 18 2010, 02:59 PM
Post #51
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Member No.: 1,244

i had paid via Liberty Reserve, i did not get fund credit to my account 141455

My instaforex account: 141455
My liberty reserve account: U8541666

Date: 2/18/2010 10:56
Batch: 29968000
Sent To: U3365290
Amount: $115.00
Memo: Deposit to account 141455
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IFX Kirill
post Feb 18 2010, 04:35 PM
Post #52
InstaForex Official Representative
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Group: Representative
Posts: 231
Joined: 11-February 10
Member No.: 1,184

QUOTE (nicopx @ Feb 18 2010, 03:59 PM) *
i had paid via Liberty Reserve, i did not get fund credit to my account 141455

My instaforex account: 141455
My liberty reserve account: U8541666

Date: 2/18/2010 10:56
Batch: 29968000
Sent To: U3365290
Amount: $115.00
Memo: Deposit to account 141455


We will check and process your payment as soon as possible.



Regards, official representative Kirill Kuznetsov
________________________________________
Official Website | FAQ | Contacts | Weblog
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ifx_arabic
post Feb 19 2010, 01:34 PM
Post #53
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Group: Banned
Posts: 1,548
Joined: 21-August 09
Member No.: 114

QUOTE (nicopx @ Feb 18 2010, 03:59 PM) *
i had paid via Liberty Reserve, i did not get fund credit to my account 141455

My instaforex account: 141455
My liberty reserve account: U8541666

Date: 2/18/2010 10:56
Batch: 29968000
Sent To: U3365290
Amount: $115.00
Memo: Deposit to account 141455



Hello dear

115 usd added to your trading already already +your deposit bonus


we are pleased to serve you anytime

happy trading with us

Regards
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jellybeanstradin...
post Feb 24 2010, 03:44 AM
Post #54
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Member No.: 1,291

Request Status regarding deposit through Liqpay.

Acct no. 59750
Payment: Liqpay
Date: 02/17/2010
Amount: 50 usd

It has cleared my bank, but and I have a capture picture of the cleared funds.
Did a couple of deposits through liqpay in the past and it was "auto-deposit" into the platform. But this one seem not to, cause platform balance is $0.00

Thank you for your prompt attention. smile.gif
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IFX Kirill
post Feb 24 2010, 09:51 AM
Post #55
InstaForex Official Representative
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Group: Representative
Posts: 231
Joined: 11-February 10
Member No.: 1,184

QUOTE (jellybeanstrading @ Feb 24 2010, 04:44 AM) *
Request Status regarding deposit through Liqpay.

Acct no. 59750
Payment: Liqpay
Date: 02/17/2010
Amount: 50 usd

It has cleared my bank, but and I have a capture picture of the cleared funds.
Did a couple of deposits through liqpay in the past and it was "auto-deposit" into the platform. But this one seem not to, cause platform balance is $0.00

Thank you for your prompt attention. smile.gif


We have not recieved your money to the company's account, because it was cancelled by LiqPay.
You should contact LiqPay support and return your funds.
If LiqPay is not convenient for you, you can try another payment system.



Regards, official representative Kirill Kuznetsov
________________________________________
Official Website | FAQ | Contacts | Weblog
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ifx_arabic
post Feb 27 2010, 07:01 PM
Post #56
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Group: Banned
Posts: 1,548
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Member No.: 114

QUOTE (jellybeanstrading @ Feb 24 2010, 04:44 AM) *
Request Status regarding deposit through Liqpay.

Acct no. 59750
Payment: Liqpay
Date: 02/17/2010
Amount: 50 usd

It has cleared my bank, but and I have a capture picture of the cleared funds.
Did a couple of deposits through liqpay in the past and it was "auto-deposit" into the platform. But this one seem not to, cause platform balance is $0.00

Thank you for your prompt attention. smile.gif



Many trader use Liqpay to make deposits to their accounts usually face the same problem u face

i think you may have to use other deposits methods that will be easier and faster to fund your account

Good luck in your trades and have anice time with us

Regards
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speedster239
post Mar 1 2010, 08:48 PM
Post #57
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Joined: 1-March 10
Member No.: 1,351

1)7025178
2) Moneybookers and paid by Visa
3) Today
4) $50 USD

The balance has not appeared in my account yet... I'd like to be able to get started trade. Thank you.
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margincall
post Mar 2 2010, 02:45 AM
Post #58
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i had paid via Liberty Reserve, i did not get fund credit to my account 7025165
My instaforex account: 7025165
My liberty reserve account: U1810546

Date: 3/1/2010 18:51
Batch: 31144120
Sent To: U3365290
Amount: $150.00
Memo: Deposit to account 7025165
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ifx_arabic
post Mar 2 2010, 03:45 PM
Post #59
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Member No.: 114

QUOTE (speedster239 @ Mar 1 2010, 09:48 PM) *
1)7025178
2) Moneybookers and paid by Visa
3) Today
4) $50 USD

The balance has not appeared in my account yet... I'd like to be able to get started trade. Thank you.



Hello, we checked your deposit and it's already cleared in your trading account ,

please check your account now

sorry and have nice trading with us

for any questions and support you can contact us

ifx_arabic@yahoo.com

or send email to arabic.support@instaforex.com


Regards
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ifx_arabic
post Mar 2 2010, 03:58 PM
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Member No.: 114

QUOTE (margincall @ Mar 2 2010, 03:45 AM) *
i had paid via Liberty Reserve, i did not get fund credit to my account 7025165
My instaforex account: 7025165
My liberty reserve account: U1810546

Date: 3/1/2010 18:51
Batch: 31144120
Sent To: U3365290
Amount: $150.00
Memo: Deposit to account 7025165



Hello dear,your money will be credited to your trading account today within hrs.

Sorry for inconveniences,

for any questions and support you can contact us

ifx_arabic@yahoo.com

or send email to arabic.support@instaforex.com

Have anice trading with US

Regards
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