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InstaForex | Forex Forum | Forex world | InstaForex Forum _ Support Section _ withdrawal epayments problem
Posted by: Ifx.Benoit.Plourde Apr 8, 2015, 05:42 PM
hi i do a withdrawal at 7 april 2015 check here :
Dear Christine Racette,
You have submitted the request for withdrawal from account 353393
Transfer details are presented below:
Date and Time (GMT+2): 07/04/2015 17:59:59
Payment system: ePayments, account 000-414783
Total amount: 495.00 USD
the financial department told to me its already proceed by side of instaforex
but i received nothing no money and no email confirmation
i sent email to financial department with a sreenshot on my wallet to proof i received nothing
can you help me with that problem ??
Posted by: IFX Yvonne Apr 9, 2015, 02:46 AM
Dear Christine Racette,
You have submitted the request for withdrawal from account 353393
Transfer details are presented below:
Date and Time (GMT+2): 07/04/2015 17:59:59
Payment system: ePayments, account 000-414783
Total amount: 495.00 USD
the financial department told to me its already proceed by side of instaforex
but i received nothing no money and no email confirmation
i sent email to financial department with a sreenshot on my wallet to proof i received nothing
can you help me with that problem ??
Hi Ifx.Benoit.Plourde! Please wait, I'd already forwarded your concern to my colleagues and I'll get back to you right after I got a response from them.
Posted by: Ifx.Benoit.Plourde Apr 9, 2015, 09:24 AM
ok i wait some good news by you thanks
Posted by: IFX Yvonne Apr 10, 2015, 03:49 AM
Hi IFX.Benoit.Plourde! Your withdrawal is already processed. Time (UTC): 4/8/2015 12:21:33 PM
Posted by: Ifx.Benoit.Plourde Apr 10, 2015, 10:41 AM
hi and thanks for your time i know in client cabinet my withdrawal is prosseced but i not received money in my epayments wallet i sent the proof at finance department but no news since my account is 353393
Dear Christine Racette,
You have submitted the request for withdrawal from account 353393
Transfer details are presented below:
Date and Time (GMT+2): 07/04/2015 17:59:59
Payment system: ePayments, account 000-414783
Total amount: 495.00 USD
and epayments confirm to me instaforex dont deposit in my wallet the mistake is in your side
are you able to send to me in my email chrirac@hotmail.com the proof with details about your transfer not only what we see in client cabinet in status
thanks a lot
Posted by: IFX Yvonne Apr 10, 2015, 12:04 PM
Dear Christine Racette,
You have submitted the request for withdrawal from account 353393
Transfer details are presented below:
Date and Time (GMT+2): 07/04/2015 17:59:59
Payment system: ePayments, account 000-414783
Total amount: 495.00 USD
and epayments confirm to me instaforex dont deposit in my wallet the mistake is in your side
are you able to send to me in my email chrirac@hotmail.com the proof with details about your transfer not only what we see in client cabinet in status
thanks a lot
Hi IFX.Benoit.Plourde! Kindly wait, I'd already forwarded this matter to my colleagues and I'll get back to you right after I got a response from them. Your patience is highly appreciated.
Posted by: Ifx.Benoit.Plourde Apr 10, 2015, 05:55 PM
its ok now with support of epayments check here :
Re: You have submitted the request for withdrawal
support@epayments.com
Ajouter aux contacts
09:27
À : chris rac
support@epayments.com
Dear Christine Racette,
Instaforex has resent funds by our request. Please check.
Posted by: IFX Yvonne Apr 13, 2015, 12:06 PM
Re: You have submitted the request for withdrawal
support@epayments.com
Ajouter aux contacts
09:27
À : chris rac
support@epayments.com
Dear Christine Racette,
Instaforex has resent funds by our request. Please check.
Hi Ifx.Benoit.Plourde! We're glad your problem has been solved already.
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