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Posted by: Ekaterina Abramova Dec 9, 2009, 09:59 AM

QUOTE (dr.gimy @ Dec 8 2009, 09:34 PM)

Posted by: dr.gimy Dec 9, 2009, 03:51 PM

QUOTE (Ekaterina Abramova @ Dec 9 2009, 10:59 AM)

Posted by: Ekaterina Abramova Dec 9, 2009, 05:31 PM

Our specialists from the finance department have checked and haven't found your payment. We didn't received it yet.
According to the information from your SWIFT the money was transferred on December 2, 2009. This means only 5 working days have passed. I advice you to wait a little more. Your bank is just delaying the payment.

Posted by: dr.gimy Dec 10, 2009, 12:30 PM

QUOTE (Ekaterina Abramova @ Dec 9 2009, 06:31 PM)

Posted by: IFX Katerine Dec 11, 2009, 02:29 PM

Unfortunately, we have not received your payment yet.

Posted by: IFX Katerine Dec 14, 2009, 12:52 PM

QUOTE (dr.gimy @ Dec 10 2009, 02:30 PM)

Posted by: kumu Dec 22, 2009, 05:55 PM

Hi,

Account number: 116481
Desposit whit moneybookers
date 21/12/09 17:00

Posted by: IFX Katerine Dec 24, 2009, 02:47 PM

Please, specify the amount you deposited. It is also important.

Posted by: Drake Jan 1, 2010, 10:55 AM

I am supprised to hear this about liberty reserve i've never experience this before sometimes i transfer from one LR. account to another and its all instantly all my funding has always been instant to my trading account

Posted by: MikeyHaynes Jan 10, 2010, 12:22 AM

Account Number: 135850
I deposited my money January 8th at approximately 4pm.
And I deposited my money through Moneybookers.

Not really worried about it, but I would like it to be in there when the market opens tomorrow.
Thank you.

Posted by: IFX Katerine Jan 11, 2010, 12:39 PM

QUOTE (MikeyHaynes @ Jan 10 2010, 02:22 AM)

Posted by: MikeyHaynes Jan 11, 2010, 03:24 PM

I deposited $100
And my MB account number is 14948906

Thanks

Posted by: IFX Katerine Jan 12, 2010, 05:17 PM

Hello.
Your deposit application was received. It will be credited to your account as soon as possible.

Posted by: alexxx Feb 9, 2010, 08:43 PM

hi
i hope you're doing well
i got a problem i deposited 8$ today but i didnt get it in my account
and i used to get the money in the same min i deposite
http://www.0zz0.com
thanks

Posted by: bujaria Feb 10, 2010, 07:52 AM

please help
I do not know what reply ,I should do
had more than 1 week
no answer to the certainty


I do not know, whether at work or not
I enclose my letters to the department of finance and support

thanks for the help



dear : sir
How long should I wait for an explanation from you

thx

--- On Sun, 2/7/10, rony arifin <bujaria2000@yahoo.com> wrote:


From: rony arifin <bujaria2000@yahoo.com>
Subject: Fw: Re: Fw: Re: Fw: Status deposit
To: support@instaforex.com
Cc: eng.finance@instaforex.com
Date: Sunday, February 7, 2010, 11:43 PM


dear : Sir
please explanation of InstaForex
I've got one week deposit is not received an answer
please explain once again
thanks

Rony Arifin


--- On Thu, 2/4/10, InstaForex Support <support@mail.instaforex.com> wrote:


From: InstaForex Support <support@mail.instaforex.com>
Subject: Re: Fw: Re: Fw: Status deposit
To: "rony arifin" <bujaria2000@yahoo.com>
Date: Thursday, February 4, 2010, 9:11 AM

Dear rony arifin,

Information about deposit was passed to the Finance department. Deposit will be processed manually as it was not processed automatically. Please wait.

If you have any questions please do not hesitate to contact us in future. Thank you for your letter.
Sincerely yours, Client Service
InstaForex Companies Group
http://instaforex.com

2010/2/4 rony arifin <bujaria2000@yahoo.com>


dear; sir
please... help....


--- On Thu, 2/4/10, InstaForex Support <support@mail.instaforex.com> wrote:


From: InstaForex Support <support@mail.instaforex.com>
Subject: Re: Fw: Status deposit
To: "rony arifin" <bujaria2000@yahoo.com>
Date: Thursday, February 4, 2010, 12:24 AM


Dear Rony Arifin,

Your trading account will be credited at the working time of our Finance Deapartment.
Finance Department working time: 8:00-17:00 (GTM 00)
Please wait.
We apologize.

If you have any questions please do not hesitate to contact us in future. Thank you for your letter.

Sincerely yours, Client Service
InstaForex Companies Group
http://instaforex.com



2010/2/4 rony arifin <bujaria2000@yahoo.com>

dear : sir

why not answer my email
how the status of my deposit
please ...., please ....

thx


--- On Wed, 2/3/10, rony arifin <bujaria2000@yahoo.com> wrote:


From: rony arifin <bujaria2000@yahoo.com>
Subject: Fw: Status deposit

To: eng.finance@instaforex.com
Cc: support@instaforex.com
Date: Wednesday, February 3, 2010, 12:09 AM



--- On Wed, 2/3/10, rony arifin <bujaria2000@yahoo.com> wrote:


From: rony arifin <bujaria2000@yahoo.com>
Subject: Status deposit
To: eng.finance@instaforex.com
Cc: support@instaforex.com
Date: Wednesday, February 3, 2010, 12:08 AM

please help and assurance from the status of my deposit
My account number:52055
name:Rony Arifin
I make a deposit on Monday, with the use transfer LR
The attached proof of transfer of LR:
Dear Rony,

You have successfully sent a payment from your account U7061157

Date: 2/1/2010 08:12
Batch: 28263399
Sent To: U3365290
Amount: $150.00
Memo: Deposit to account 52055

I do charting with Mr Alexsander, Who said there was a problem with the automatic transfer system. In doing so manually.
I wait until this time, i did not deposit into my account too ...?
I do not know the problem...?

please answer and the certainty of the status my deposit
i wait an answer foy you.

thanks

Rony Arifin

Posted by: IFX Katerine Feb 10, 2010, 05:12 PM

Dear Rony,
Your deposit was not credited automatically due to the bug. We make an apology. Today your money has been added, please, check your trading account.

Posted by: ifx_arabic Feb 10, 2010, 06:34 PM

QUOTE (alexxx @ Feb 9 2010, 09:43 PM)

Posted by: dickyteo Feb 14, 2010, 02:07 PM

Dear Support,

I had created an account on Sunday, 14 February 2010 and deposited $1400 to my account via Liberty Reserve.

As i know, deposit via Liberty Reserve will instantly credit the account within a few second. Unfortunately my account did not get the fund after deposit until now.

I would like to ask for your help about the deposit problem, following is the detail of my account and the deposit:

My account: 7022307
My Liberty Reserve account: U4933138

Detail of the deposit via Liberty Reserve (copy from LR email):

Date: 2/14/2010 13:48
Batch: 29565557
From: U4933138
Sent To: U3365290
Amount: $1400.00
Memo: Deposit to account 7022307

Thanks for your help.

Regards,

Teo

Posted by: dickyteo Feb 15, 2010, 03:21 PM

Since my last deposit $1400 did not credit to my account, while waiting for the solution, i had create a new account again and try to deposit $1350, i also get the same problem, my money had been deducted but my account did not been credit.

Total pending deposit is $1400 + $1350 , please help me, i really worried about this.

My second deposit detail is:

My account: 7022476

My Liberty Reserve account: U4933138

Detail of the deposit via Liberty Reserve (copy from LR email):

Date: 2/15/2010 15:08
Batch: 29656185
From: U4933138
Sent To: U3365290
Amount: $1350.00
Memo: Deposit to account 7022476

-------------------------------------------

Total deposit problem is $2750 ($1400 + $1350) now, please help me.

Posted by: dickyteo Feb 15, 2010, 06:24 PM

QUOTE (dickyteo @ Feb 15 2010, 10:21 PM)

Posted by: IFX Kirill Feb 16, 2010, 10:18 AM

QUOTE (dickyteo @ Feb 15 2010, 07:24 PM)

Posted by: dickyteo Feb 16, 2010, 10:42 AM

QUOTE (IFX Kirill @ Feb 16 2010, 05:18 PM)

Posted by: IFX Kirill Feb 16, 2010, 10:53 AM

QUOTE (dickyteo @ Feb 16 2010, 11:42 AM)

Posted by: ifx_arabic Feb 16, 2010, 06:34 PM

QUOTE (dickyteo @ Feb 16 2010, 11:42 AM)

Posted by: nicopx Feb 18, 2010, 02:59 PM

i had paid via Liberty Reserve, i did not get fund credit to my account 141455

My instaforex account: 141455
My liberty reserve account: U8541666

Date: 2/18/2010 10:56
Batch: 29968000
Sent To: U3365290
Amount: $115.00
Memo: Deposit to account 141455

Posted by: IFX Kirill Feb 18, 2010, 04:35 PM

QUOTE (nicopx @ Feb 18 2010, 03:59 PM)

Posted by: ifx_arabic Feb 19, 2010, 01:34 PM

QUOTE (nicopx @ Feb 18 2010, 03:59 PM)

Posted by: jellybeanstrading Feb 24, 2010, 03:44 AM

Request Status regarding deposit through Liqpay.

Acct no. 59750
Payment: Liqpay
Date: 02/17/2010
Amount: 50 usd

It has cleared my bank, but and I have a capture picture of the cleared funds.
Did a couple of deposits through liqpay in the past and it was "auto-deposit" into the platform. But this one seem not to, cause platform balance is $0.00

Thank you for your prompt attention.

Posted by: IFX Kirill Feb 24, 2010, 09:51 AM

QUOTE (jellybeanstrading @ Feb 24 2010, 04:44 AM)

Request Status regarding deposit through Liqpay.

Acct no. 59750
Payment: Liqpay
Date: 02/17/2010
Amount: 50 usd

It has cleared my bank, but and I have a capture picture of the cleared funds.
Did a couple of deposits through liqpay in the past and it was "auto-deposit" into the platform. But this one seem not to, cause platform balance is $0.00

Thank you for your prompt attention.

Posted by: ifx_arabic Feb 27, 2010, 07:01 PM

QUOTE (jellybeanstrading @ Feb 24 2010, 04:44 AM)

Request Status regarding deposit through Liqpay.

Acct no. 59750
Payment: Liqpay
Date: 02/17/2010
Amount: 50 usd

It has cleared my bank, but and I have a capture picture of the cleared funds.
Did a couple of deposits through liqpay in the past and it was "auto-deposit" into the platform. But this one seem not to, cause platform balance is $0.00

Thank you for your prompt attention.

Posted by: speedster239 Mar 1, 2010, 08:48 PM

1)7025178
2) Moneybookers and paid by Visa
3) Today
4) $50 USD

The balance has not appeared in my account yet... I'd like to be able to get started trade. Thank you.

Posted by: margincall Mar 2, 2010, 02:45 AM

i had paid via Liberty Reserve, i did not get fund credit to my account 7025165
My instaforex account: 7025165
My liberty reserve account: U1810546

Date: 3/1/2010 18:51
Batch: 31144120
Sent To: U3365290
Amount: $150.00
Memo: Deposit to account 7025165

Posted by: ifx_arabic Mar 2, 2010, 03:45 PM

QUOTE (speedster239 @ Mar 1 2010, 09:48 PM)

Posted by: ifx_arabic Mar 2, 2010, 03:58 PM

QUOTE (margincall @ Mar 2 2010, 03:45 AM)

Posted by: kumuss Mar 24, 2010, 10:03 PM

Hi,

Account number: 116481
Desposit whit moneybookers
date 24/03/10 21:15
25 $

Posted by: IFX Kirill Mar 25, 2010, 10:49 AM

QUOTE (kumuss @ Mar 24 2010, 11:03 PM)

Posted by: kumuss Mar 31, 2010, 05:34 PM

Hi,

Account number: 116481
Desposit whit moneybookers
date 31/03/10 18:00
56 $

Posted by: IFX Katerine Apr 1, 2010, 09:21 AM

QUOTE (kumuss @ Mar 31 2010, 07:34 PM)

Posted by: kumuss Apr 1, 2010, 12:24 PM

Already I have the deposti thank you.

Posted by: castello Apr 1, 2010, 03:58 PM

QUOTE (kumuss @ Apr 1 2010, 07:24 PM)

Posted by: IFX Kirill Apr 1, 2010, 04:17 PM

QUOTE (castello @ Apr 1 2010, 03:58 PM)

Posted by: castello Apr 1, 2010, 04:37 PM

QUOTE (IFX Kirill @ Apr 1 2010, 11:17 PM)

Posted by: IFX Kirill Apr 1, 2010, 04:59 PM

QUOTE (castello @ Apr 1 2010, 04:37 PM)

Posted by: micro Apr 25, 2010, 02:38 AM

Hello,
i want to know my deposit status, until now it still not on my trader account

1) Account Trading : 148125
2)Payment Method : Wire Transfer
3) Date deposit : 14-April-2010
4) USD3250

Posted by: IFX Kirill Apr 26, 2010, 09:15 AM

QUOTE (micro @ Apr 25 2010, 02:38 AM)

Posted by: micro Apr 26, 2010, 12:42 PM

QUOTE (IFX Kirill @ Apr 26 2010, 04:15 PM)

Posted by: IFX Kirill Apr 26, 2010, 04:15 PM

QUOTE (micro @ Apr 26 2010, 01:42 PM)

Posted by: TR_TH May 2, 2010, 09:11 PM

Hi..
1.account 7037615
2. money bookers Customer ID: 1327601 => ID order 265482163 to instaforex@gmail.com Reference ID 232842
3. 01 May 2010
4. 101$

Posted by: arifteguh May 4, 2010, 11:22 AM

Thanks

Posted by: Condor666 May 10, 2010, 09:01 AM

Hello, i've deposited yesterday via moneybookers, the transaction ID 239511 and the trading account is 136015, i've deposited 30$

Posted by: IFX Kirill May 10, 2010, 09:16 AM

QUOTE (Condor666 @ May 10 2010, 09:01 AM)

Posted by: Condor666 May 10, 2010, 09:38 AM

Ok thank you

Posted by: IFX Kirill May 10, 2010, 10:01 AM

QUOTE (Condor666 @ May 10 2010, 09:38 AM)

Posted by: caine May 13, 2010, 04:02 PM

Hello, i want to ask about account 7028282, i deposit 74.25$ via Liberty Reserve (LR acc : U0640866) 5 hours ago, til now the fund is not add to my balance. And i already ask to finance department, live chat also... but they said i must wait, with reason today there are many deposit , so i must on the queu, always please wait, with no time limit.

The question is : how long i must wait??? this case made inconvenience in trading process
And as i know, deposit via LR is instant enrollment as the insta website write, which i can say if it's instant enrollment, there's no queu reason.

Posted by: pamplyr Jun 2, 2010, 01:09 PM

hello,
Is there a problem for depositing into our pamm account by LR today? I've tried several times within different times but they're not success. Got some messages;
1. Incorrect account number or password, but I tried it in account's cabinet.
2. Shopping Cart Interface of this merchant is not configured properly.
Please report this error to the merchant along with exact steps that led to this error.
Since then, first message always appear on further attempts.
thx.

Posted by: pamplyr Jun 2, 2010, 09:53 PM

QUOTE (pamplyr @ Jun 2 2010, 07:09 PM)

Posted by: IFX Kirill Jun 3, 2010, 09:24 AM

QUOTE (pamplyr @ Jun 2 2010, 10:53 PM)

Posted by: pamplyr Jun 4, 2010, 04:50 AM

QUOTE (IFX Kirill @ Jun 3 2010, 03:24 PM)

Posted by: Chinedu Jun 4, 2010, 10:46 AM

Hello, I dont know who can help me in here but I have made a transfer into my new account by bankwire since 27-05-2010 and up till now the account has not yet been credited. I have sent mails to virtually all departments as I have been referred by the chat representative all to no avail. My details are $500, 7044304, transferred on 27-5-2010 by bankwire.

Posted by: IFX Kirill Jun 4, 2010, 11:47 AM

QUOTE (Chinedu @ Jun 4 2010, 10:46 AM)

Posted by: Chinedu Jun 4, 2010, 12:35 PM

QUOTE (IFX Kirill @ Jun 4 2010, 12:47 PM)

Posted by: Chinedu Jun 8, 2010, 08:06 AM

Hello Kirill, I have contacted my bank back here and I was given the telex copy of the transfer Swift which indicated that there was an error in the Detail ' PAYMENT FOR THE AGREEMENT 7044504' instead of 'PAYMENT FOR THE AGREEMENT 7044304'. I have forwarded the both the duplicate swift and the telex swift where the error was commited. My actual account number is 7044304. Please see the documents and let me know anyway I can be assisted.

Posted by: IFX Kirill Jun 8, 2010, 02:24 PM

QUOTE (Chinedu @ Jun 8 2010, 09:06 AM)

Posted by: arrryyy Jun 9, 2010, 01:46 PM

Dear

a got trouble on my deposit :

login : 156054
Payment : LR U0553484
Sum : 17.64

i have complain about this, since my 1st deposit on this account , i never get instant deposit as you said on your website. and now, i already ask to client support, they ask me to end email to eng.finance....i already sent it few hours ago, but until now, my balance still the same.

i planned to average my position so i added my balance, but it didn't come, because of this i must lock my position

Posted by: arrryyy Jun 9, 2010, 02:48 PM

QUOTE (arrryyy @ Jun 9 2010, 02:46 PM)

Posted by: ifx_arabic Jun 9, 2010, 06:49 PM

QUOTE (arrryyy @ Jun 9 2010, 03:48 PM)

Posted by: Honored Jun 11, 2010, 12:38 PM

I made a deposit through Liqpay and still do not see it. I have used Liqpay 15-20 times and never had problems, and money deposits instantly, but not this time. Please help
Account 137500
amount 900
thanks!

Posted by: Honored Jun 14, 2010, 11:48 AM

well, its been 4 days today and nobody seems to know what it going on. Liqpay says payment sent, Live chat help says they cannot do anything but leave messages, called on phone and that lady cant do anything either. someone needs to be more responsible and help people...

Posted by: IFX Katerine Jun 14, 2010, 12:44 PM

Hello,

First of all forum is not the place of solving the urgent problems. You had to contact our finance department (YM ID is ifx.payments).
Please, specify the account number with LiqPay, we will check the status of your payment.

Posted by: stelove Jun 21, 2010, 10:53 AM

hello my name is sikiru rafiu oluwasola and my acct name is 155733 ,i'm one of your partners, one of my referrals just called me yesterday and complained to me that he funded his acct by yesterday morning through liberty reserve and up till now the acct has not yet be funded.After complained to me i calm him that he should not worry his acct will be funded fast but to my own surprise too up till now this man acct has not yet funded why? The man acct no is 7044616,and the sum he paid is $393L.R. from liberty acct no U4958959 on 17-6-2010. as I'm writing you now the man is highly confused and doubtful but i have cleared that from his mind and assured him that his acct shall be funded yesterday before this morning but up till now nothing has been credited into his acct .the man have send several messages to finance department on this issue since yesterday,even chatted on-line with Alex which promised him that his acct shall be credited today but up till now nothing has been done on this transaction. as your partner when i heard about it immediately i sent a message too to your finance department and complain about this issue and they text me back that this man money will be credited today unfailingly which i believe so but there is nothing like fulfilling their promise up till this very moment.I also chatted with alex and tatyana on this case they both assured me that this man acct shall be funded today after they have forward the issue to finance department,but the finance department refuse to do anything about this case pls why? this has started giving us here a great concern because we dont normally have this kind of problem with other brokers that we have been using before i convinced them to come and deal with you.Honestly i'm not happy with this transaction as a partner to your broker. CAN ANYBODY IN THE HOUSE KINDLY HELP ME OUT OVER THIS ISSUE PLS? BECAUSE IT LOOK AS IF THIS FINANCE DEPARTMENT ARE NOT READY TO CREDIT THIS MAN ACCT AFTER THEY THEMSELVES HAVE CONFIRMED THIS MAN TRANSACTION FROM THEIR LIBERTY RESERVE ACCT. MODERATOR PLS HELP US OUT.

Posted by: stelove Jun 21, 2010, 11:05 AM

QUOTE (stelove @ Jun 21 2010, 11:53 AM)

Posted by: IFX Kirill Jun 21, 2010, 01:53 PM

QUOTE (stelove @ Jun 21 2010, 12:05 PM)

Posted by: Chinedu Jun 22, 2010, 10:52 AM

Hello please I effected a transfer via bankwire into my trading account number 7044304 of $500 but there was a mistake in my purpose of payment as 7044504 was mistakenly entered during the transfer. I have made the correction from my bank for about a week now but I have not received the money into my account neither has the money been returned to my bank account. Please may I know if the money could have been credited to a wrong account?
My transfer details are 27-05-2010, bankwire, $500
The correction was effected on 11-06-2010.
Waiting to hear from you. Thanks

Posted by: IFX Katerine Jun 22, 2010, 12:00 PM

QUOTE (Chinedu @ Jun 22 2010, 12:52 PM)

Posted by: yusuf Jun 24, 2010, 06:01 PM

I just joined in InstaForex three days, but today has been trouble. As a new person to learn trading, I trade with very small amounts. I did a manual deposit via LibertyReserve, because I fail to deposit via sci.libertyreserve. Already 12 hours, the money has not entered into my trading account. four times I've contacted ifx.payment. Can you help me?

My Account Trading : 7052116
My Account LR : U4680153
Amount : $15
Date of Deposit : 6/24/2010 07:05
Batch Number : 40246920
Memo : Deposit to account 7052116

Help me, please.....

Posted by: IFX Katerine Jun 25, 2010, 09:36 AM

Dear Sir,
Check your trading account, please. The deposit has been already credited. You even received a bonus.

Posted by: 7 Jun 28, 2010, 10:44 PM

My account # 7034738, I deposited 110 USD via Moneybookers, date of deposition: June 22, 2010 today's date: June 28, 2010 current balance in account 7034738 is still $00.
This is the history from the moneybookers:
285977948 22 Jun 10 08:35 Send Money to instaforex@gmail.com -110.00 processed 0.00 ID 280645
285977944 22 Jun 10 08:35 Upload Visa 110.00 processed 110.00 ID 285977938

Posted by: IFX Katerine Jun 29, 2010, 08:47 AM

Hello,

The finance department requested you to send a copy of ID. Please, answer their e-mail, after that your application will be proceeded.

Posted by: 7 Jun 29, 2010, 11:17 PM

The funds are credited to my account & received a 30% bonus. Thank you.

Posted by: IFX Katerine Jun 30, 2010, 08:50 AM

We were glad to help you. Thanks for confirmation.

Posted by: Gustavo Jul 2, 2010, 05:00 AM

Hello

1- I have deposited 800 usd by Liqpay system using my credit card, can you tell how long is to company deposit the amount in my trading account ? My account is 163132 , sender +554499996836

2- I'm from Brazil, I received one transfer of company to my Liqpay account, but the Liqpay don't transfer funds to Visa cards of Brazil, could you say
whats the maximum amount can I withdraw by Paypal per transaction ? The support says I cant withdraw more 500 usd by wire transfer, because I
deposit by credit card, I believe Paypal is better than another methods .

Best Regards


Gustavo

Posted by: IFX Katerine Jul 2, 2010, 08:32 AM

Dear Gustavo,

Deposits via LiqPay can take up to 24 working hours.

Unfortunately, you are not able to withdraw via PayPal, because you have to withdraw the same way you deposited. In your case your can make withdrawal via bank or CC.

Posted by: Gustavo Jul 2, 2010, 05:22 PM

Hello

What's the maximum amount can I withdraw by bank ? Is 500 usd per transaction and have limit of requests ? I deposit yesterday and the money was discounted of my card , I'm waiting my deposit in trading account , thanks .


Gustavo

Posted by: ifx_arabic Jul 3, 2010, 01:40 PM

QUOTE (Gustavo @ Jul 2 2010, 05:22 PM)

Posted by: IFX Katerine Jul 3, 2010, 03:56 PM

I would like just to add, that there is no limits on a number of requests. You can withdraw money, when you need it.

By the way, have you already received your deposit on your account?

Posted by: Gustavo Jul 3, 2010, 06:32 PM

Hello

Ok . I have canceled the payment of 800 usd, because I will use now other method for example Paypal
for deposits and withdraw is much better for me, Liqpay dont transfer funds to Visa Cards of Brazil, but thanks for the attention .


Gustavo

Posted by: IFX Katerine Jul 5, 2010, 02:59 PM

I was glad to help. Hope, you will the most suitable for payments transfers.

Posted by: 165886 Jul 22, 2010, 04:31 PM

I have send my money via bank transfer at 07/12/2010 and still nothing,
when I wrote mail on the support a finance department answer was Please Wait,
This answers I have been reading since friday the 16th of July This year.
I have screenshoted all your answers DEAR INSTAFOREX.
Have somebody similar (negative)experiencies?
Arent Insta thieves?
I have send the copy of swift much times on support , finance and eng.finance mail boxes....
The answer: Please Wait....
What can I do?
Will I phone to my lawyer? Or what?
Wheres my money?

For Insta Forex Team:
Can you explain me this situation?
When can I start Trading?
Every day Im losing money (unrealized profit) and it isnt few bucks....
Wheres my money???

Posted by: 165886 Jul 23, 2010, 08:03 AM

Please help me,
I have deposited money via bank 12/07/2010 11:52 GMT+1 and still nothing
Each answer from support department : Information is passed to finance department, Please Wait
Is this normal in you company? 10 days from swift and still nothing?
Is this normal in you company? From last fiday (1 week before) every answer Please Wait?
Dear Katerina, or somebody, Can You help me?
My Acc No Is my Name.....

Posted by: IFX Katerine Jul 23, 2010, 08:18 AM

Dear Sir,

It's not enough to know only your account number to help you. Please, specify the banking details too. When did you send your money, which method by and what was the amount?

Posted by: 165886 Jul 23, 2010, 08:26 AM

Ammount 1480 Eur, Date 12/07/2010 11:52 GMT+1 via bank wire(swift)
Copy of swift I have several times send to finance, eng.finance and suport at Insta,
From last friday I have readed only: Please Wait

Posted by: 165886 Jul 23, 2010, 10:03 AM

After 10 working days (without 1 hour) I have finally get money on my Insta Acc...
only with this words: Money was credited into your trading account. We apologize for the delay.
But everything is ok.... finally...

Posted by: ifx_arabic Jul 23, 2010, 12:41 PM

QUOTE (165886 @ Jul 23 2010, 10:03 AM)

Posted by: Mustyfx Sep 1, 2010, 09:49 AM

Kindly process my deposit which details are as follows:
Trading acct. number 7062946

Payment method Liberty Reserve

Payment from account no U4936854

Date: 8/30/2010 18:33

Batch: 43884210

Sent To: U3365290

Amount: $50.00

Memo: Deposit to account 7062946

Posted by: pkswain Sep 3, 2010, 05:35 AM

HI,

My a/c number is 175185. I had made an wire transfer of 1000$ from My bank in Bank Of India on 24th August.

My bank says the transaction has been success ful and the a/c has been credited since 3 days. But I don't see the amount in in my trading a/c.

Could you please track the issue and solve it asap.

regards

PKSwain

Posted by: IFX Katerine Sep 3, 2010, 09:13 AM

QUOTE (pkswain @ Sep 3 2010, 07:35 AM)

Posted by: IFX Katerine Sep 3, 2010, 09:35 AM

QUOTE (Mustyfx @ Sep 1 2010, 10:49 AM)

Posted by: Mustyfx Sep 3, 2010, 01:06 PM

Sorry Katerine, but I so far I have filled that form more than four times but still nothing, I even sent an email to to finance but all in vain, I am in a hot soup. Please Heeeeeeeeelp!

Posted by: jimmy Sep 3, 2010, 07:05 PM

hello, why have not I deposit into my account, please the help, thank you,
E8800953 eurogoldash account
02/09/2010 09:50:02
105434714 P1359105
$ 49.50

Memo: InstaPAYMENT-3003948; 347 931
Merchant Memo:

Posted by: IFX Katerine Sep 4, 2010, 03:05 PM

QUOTE (jimmy @ Sep 3 2010, 09:05 PM)

Posted by: IFX Katerine Sep 4, 2010, 03:19 PM

QUOTE (Mustyfx @ Sep 3 2010, 03:06 PM)

Posted by: jimmy Sep 4, 2010, 06:24 PM

QUOTE (IFX Katerine @ Sep 4 2010, 09:05 PM)

Posted by: pkswain Sep 6, 2010, 04:50 AM

QUOTE (IFX Katerine @ Sep 3 2010, 01:43 PM)

Posted by: IFX Katerine Sep 6, 2010, 08:42 AM

QUOTE (jimmy @ Sep 4 2010, 08:24 PM)

Posted by: IFX Katerine Sep 6, 2010, 11:00 AM

QUOTE (pkswain @ Sep 6 2010, 06:50 AM)

Posted by: pkswain Sep 6, 2010, 11:09 AM

QUOTE (IFX Katerine @ Sep 6 2010, 03:30 PM)

Posted by: pkswain Sep 6, 2010, 04:00 PM

QUOTE (pkswain @ Sep 6 2010, 03:39 PM)

Posted by: IFX Katerine Sep 6, 2010, 04:22 PM

QUOTE (Mustyfx @ Sep 3 2010, 02:06 PM)

Posted by: IFX Katerine Sep 6, 2010, 06:05 PM

QUOTE (pkswain @ Sep 6 2010, 05:00 PM)

Posted by: pkswain Sep 7, 2010, 05:55 AM

QUOTE (IFX Katerine @ Sep 6 2010, 10:35 PM)

Posted by: pkswain Sep 7, 2010, 12:55 PM

QUOTE (pkswain @ Sep 7 2010, 10:25 AM)

Posted by: IFX Katerine Sep 7, 2010, 03:20 PM

Dear pkswain,

I understand what you might feel. But believe me, me and my colleagues are trying to do our best to solve the problem. We are afraid, you sent the money to the wrong recipient, because we cannot find the payment with your banking details at our account. Our management was also involved. So I ask you to wait a little more. I will inform you here about the results.

Rely on your understanding.

Posted by: sohct Sep 7, 2010, 06:41 PM

Please help me!

My account is 7062983

I have made a deposite of USD 1031 by Moneybookers on 2 Sept and I have not receive it in my account

I have already fill in the payment notification form.

I even had a Instaforex staff to call me on this issue but the line was not good and the person did not speak english well.

She said that she will email me at sohct84@yahoo.com details on how to proceed but that did not happen!

I have made a earlier deposite of USD 100 using the same method and that went well.

Why is it this time there is a problem???

Please help me!

Posted by: pkswain Sep 8, 2010, 08:31 AM

QUOTE (IFX Katerine @ Sep 7 2010, 07:50 PM)

Posted by: IFX Katerine Sep 8, 2010, 09:15 AM

QUOTE (sohct @ Sep 7 2010, 07:41 PM)

Posted by: sohct Sep 9, 2010, 02:56 AM

Thanks Katerine. I have received my deposite. BTW how do i get the 30% bonus?

QUOTE (IFX Katerine @ Sep 8 2010, 04:15 PM)

Posted by: pkswain Sep 9, 2010, 05:16 AM

QUOTE (pkswain @ Sep 8 2010, 01:01 PM)

Posted by: IFX Katerine Sep 9, 2010, 09:32 AM

QUOTE (sohct @ Sep 9 2010, 03:56 AM)

Posted by: IFX Katerine Sep 9, 2010, 09:50 AM

QUOTE (pkswain @ Sep 9 2010, 06:16 AM)

Hi Katerine,

Did you find out what's wrong in the transaction? What does your banker say? What should I do now!

Plz update me, so that we can move ahead. I am stuck

Thanks
PKS

Posted by: pkswain Sep 19, 2010, 06:25 AM

QUOTE (IFX Katerine @ Sep 9 2010, 02:20 PM)

Posted by: arturko Sep 20, 2010, 12:28 PM

Hello Insta, i got a little problem... I have depositted an ammount of 250 EUR via bankwire/swift at 08. sept. 2010 16:02:17 gmt+1 at acc num. 184121.
Please take a look at it. It's almost two weeks and I still can not see it on acc.

THX

Posted by: IFX Katerine Sep 20, 2010, 02:19 PM

QUOTE (arturko @ Sep 20 2010, 02:28 PM)

Posted by: arturko Sep 20, 2010, 02:43 PM

QUOTE (IFX Katerine @ Sep 20 2010, 03:19 PM)

Posted by: IFX Katerine Sep 21, 2010, 10:10 AM

QUOTE (pkswain @ Sep 19 2010, 08:25 AM)

Posted by: IFX Katerine Sep 21, 2010, 10:10 AM

QUOTE (arturko @ Sep 20 2010, 04:43 PM)

Posted by: pkswain Sep 22, 2010, 06:23 AM

QUOTE (IFX Katerine @ Sep 21 2010, 02:40 PM)

Posted by: IFX Katerine Sep 22, 2010, 09:23 AM

QUOTE (pkswain @ Sep 22 2010, 07:23 AM)

QUOTE (pkswain @ Sep 22 2010, 07:23 AM)

Posted by: David67 Sep 22, 2010, 02:56 PM

Hello,
I am going to register real account, so could you let me know can i use my VIZA ELECTRON card with CVV code?
I have no problems to fund/withdrow from another company and online payments with this card.l
Thank you.

Posted by: IFX Katerine Sep 22, 2010, 04:05 PM

QUOTE (David67 @ Sep 22 2010, 03:56 PM)

Posted by: David67 Sep 22, 2010, 04:46 PM

Katerine,
Thanks for your respond. I just want to be sure that my VIZA ELECTRON with CVV code (not CLASSIC or higher)
is accepted.

Posted by: IFX Katerine Sep 23, 2010, 04:19 PM

QUOTE (David67 @ Sep 22 2010, 06:46 PM)

Posted by: David67 Sep 23, 2010, 08:07 PM

Katerine,
Thanks a lot for good news.)

Posted by: IFX Katerine Sep 24, 2010, 11:11 AM

I was glad to help you. Don't hesitate to turn to me in case you have any more questions.

Posted by: kumuss Sep 28, 2010, 08:17 PM

Hi,

Account number: 116481
Desposit whit moneybookers
date 28/09/10 19:00
39 $

Posted by: IFX Katerine Sep 29, 2010, 09:55 AM

QUOTE (kumuss @ Sep 28 2010, 09:17 PM)

Posted by: kumuss Sep 29, 2010, 10:02 AM

QUOTE (IFX Katerine @ Sep 29 2010, 10:55 AM)

Posted by: kumuss Oct 4, 2010, 11:35 AM

Hi,

Account number: 116481
Desposit whit moneybookers account: kumuss84@hotmail.com
date 04/10/2010 10:00
40 $

Posted by: IFX Katerine Oct 5, 2010, 11:23 AM

Hello,

We haven't received your payment. Are you sure, you sent it to the correct account?

Posted by: kumuss Oct 5, 2010, 10:16 PM

Hi,

Account number: 116481
Desposit whit moneybookers account: kumuss84@hotmail.com
date 05/10/2010 18:00
37 $

Posted by: IFX Katerine Oct 6, 2010, 09:19 AM

Hello,

Where are you getting all these details? We don't have any of these payments at our account.

Posted by: kumuss Oct 6, 2010, 10:54 PM

Account number: 116481
Desposit whit moneybookers account: kumuss84@hotmail.com
date 06/10/2010 19:00
40 $

Posted by: IFX Katerine Oct 7, 2010, 09:25 AM

Hello kusmuss,

The payment is already on your trading account. Why do you post all the payments here in this topic? Please, do not disturb us if you do not face any problem.

Posted by: Robin Morajker Oct 13, 2010, 03:27 PM

PLEEEEEEASE IGNORE THE BELOW MESSAGE AS MY PROBLEM WAS SOLVED >
INSTAFOREX RESPONDED TO MY SECOND PAYMENT NOTIFICATION THANK YOU!!!!!!!!!!

-------------------------
Hello kate,
No deposit here tooo....
I filled payment notification, but no response..
MY LR ACC NO.- U7066745

I checked Liberty reserve acc logs they showed
Date Batch# Account Amount Fee Balance
SCI 10/12/2010 10:15 46631964 U3365290 (InstaForex) – $5.80 $0.00 $0.14

Merchant Reference:

Memo: Deposit to account 7068032

Posted by: IFX Katerine Oct 13, 2010, 04:39 PM

Don't mention it! Glad to hear, it's been resolved alreay.

Posted by: zmxmama Oct 13, 2010, 06:30 PM

Dear Admin,

My account no: 7062729
I have deposit USD1000 using Liberty Reserve account no : U6328767 one hour ago. but i have not receive my deposit in my trading account till now. INSTA wibesite say "site maintenance"??
I need your kind assistance to solve the problem. Thank you.

Deposit pictures

Posted by: zmxmama Oct 14, 2010, 05:47 AM

Katerine happy birthday

Posted by: IFX Katerine Oct 14, 2010, 08:04 AM

QUOTE (zmxmama @ Oct 13 2010, 07:30 PM)

After remittance INSTA pictures



Best Regards

Posted by: IFX Katerine Oct 14, 2010, 08:04 AM

QUOTE (zmxmama @ Oct 14 2010, 06:47 AM)

Katerine happy birthday

Posted by: zmx8298 Oct 14, 2010, 08:45 AM

dear Katerine:
I find the web browsing history, link is: https://secure.instaforex.com/en/success.aspx
But now this LINK is "successful deposit."
I open my insta mt4(no:7062729),also not receive $1000 deposit in my trading account.
Please check whether you receive deposits

Posted by: IFX Katerine Oct 14, 2010, 10:39 AM

QUOTE (zmx8298 @ Oct 14 2010, 10:45 AM)

dear Katerine:
I find the web browsing history, link is: https://secure.instaforex.com/en/success.aspx
But now this LINK is "successful deposit."
I open my insta mt4(no:7062729),also not receive $1000 deposit in my trading account.
Please check whether you receive deposits




best regards

Posted by: zmx8298 Oct 14, 2010, 11:05 AM

dear Katerine
I am also "zmxmama".I have submitted that form.I want to know whether my deposit has to INSTAFOREX 's LR account???Can you help me to check?
If INSTA already received my deposit, I will take it easy, then wait patient!

Posted by: IFX Katerine Oct 14, 2010, 11:39 AM

Why do you use two IDs to communicate at the forum?

If you have submitted the form, the finance dept. will recieve the notification soon and check, wether your payment got into our LR account. Please, be patient.

Posted by: zmx8298 Oct 14, 2010, 12:46 PM

ok,i am waiting.Hope it's not too long
thank you

Posted by: zmx8298 Oct 14, 2010, 04:02 PM

Deposit just to my trade account
thank you

Posted by: IFX Katerine Oct 15, 2010, 10:28 AM

Nice to hear that. You are welcome.

Posted by: ryukenza Oct 17, 2010, 10:18 PM

helo

I make a deposit into my account 194640

using LibertyReserve u7550564

but not yet entered into acc insta

amounting to $ 41

10/17/2010 22:57 47004599
U3365290 (InstaForex) - $41.00 $0.00 $0.27 Hide
Merchant Reference: Memo: Deposit to account 194640

pls help me

Posted by: ryukenza Oct 18, 2010, 03:13 AM

QUOTE (ryukenza @ Oct 18 2010, 04:18 AM)

Posted by: ryukenza Oct 18, 2010, 03:34 AM

QUOTE (ryukenza @ Oct 18 2010, 09:13 AM)

Posted by: ryukenza Oct 18, 2010, 07:05 AM

helo

today i make deposit to my instafx acc,3 times but until now no one entered to my acc

as follow :

1. to acc 194640 from libertyreserve u7550564 amount 41$ --10/17/2010 22:57 batch 47004599

2. to acc 190240 from libertyreserve u7550564 amount 2$ ---10/18/2010 03:59 batch 47013222

3. to acc 190240 from libertyreserve u7550564 amount 105.78$ ---10/18/2010 04:24 batch 47013968

iam already fill form payment notify but until now fund still not entered on my acc

pls help me to solved this problem as soon as posible

brgds

Posted by: ryukenza Oct 18, 2010, 10:43 AM

update

helo

today i make deposit to my instafx acc,4 times but until now no one entered to my acc

as follow :

1. to acc 194640 from libertyreserve u7550564 amount 41$ --10/17/2010 22:57 batch 47004599

2. to acc 190240 from libertyreserve u7550564 amount 2$ ---10/18/2010 03:59 batch 47013222

3. to acc 190240 from libertyreserve u7550564 amount 105.78$ ---10/18/2010 04:24 batch 47013968

4. to acc 190240 from libertyreserve u7550564 amount 17.95$--10/18/2010 11:33 batch 47037200

iam already fill form payment notify but until now fund still not entered on my acc

pls help me to solved this problem as soon as posible

brgds

Posted by: IFX Katerine Oct 18, 2010, 01:50 PM

Hello,

Liberty Reserve is facing some technical problems and they didn't notify us about this. As soon as they fix problems on their side, you will get your deposit.

Posted by: cmk103 Oct 18, 2010, 03:19 PM

hi,i do my deposit transfer by today 10/18/2010 time is 09:12.your staff ask me fill up the form few hours ago and told me is financial problem,ask me to wait,but my trading account's equity almost running out,and my acc will automatically close without equity.MY liberty already deduct for my deposit transfer!SO WILL YOURS COMPANY WILL take any responsibility?cause this is ur financial system problem!

Posted by: ryukenza Oct 19, 2010, 12:22 AM

hi katherine iamalready fill form notify an already sent email to all department but until now already over 24hrs still no progress...

help me katerine ....?

thanks

Posted by: amri Oct 19, 2010, 03:28 AM

QUOTE (Ekaterina Pobedinskaya @ Jun 11 2009, 09:21 PM)

Posted by: IFX Katerine Oct 19, 2010, 09:20 AM

Dear cleints!

We have MORE than 800 applications. You are not the only who still haven't recived their deposits via Liberty Reserve. As I told you, this is the technical problem of LR system, not InstaForex's. We are waiting till they manage to fix it as well as you. Please, be patient. Discontent and claims won't help to solve the problem. You can deposit your account using other payment processors. Otherwise, you should arm yourself with patience.

We repy on your understanding.

Posted by: bugsdp Oct 19, 2010, 09:46 AM

dear,

i made deposit from more than 12 hours ago, but until now, that money didn't added to my balance. this is the 1st time i made deposit with small amount and there is trouble.

can you please check for it? i already fill the form but still the same on result.

my account :186733
Payment : LR U1649885
date : 10/18/2010
amount : $4.81

Posted by: IFX Kristina Oct 19, 2010, 11:17 AM

Good afternoon! The answer to your question is one post above!

Posted by: IFX Katerine Oct 19, 2010, 01:21 PM

Here is the reply of Liberty Reserve technical support to our request regarding the problem:

Posted by: ryukenza Oct 19, 2010, 11:11 PM

all fund already credited to my acc,thanks

Posted by: kumuss Oct 20, 2010, 09:12 AM

Hi,

Account number: 116481
Desposit whit moneybookers account: kumuss84@hotmail.com
date 19/10/2010 18:00
28$

Posted by: IFX Katerine Oct 20, 2010, 09:22 AM

QUOTE (ryukenza @ Oct 20 2010, 01:11 AM)

Posted by: IFX Katerine Oct 20, 2010, 09:24 AM

QUOTE (kumuss @ Oct 20 2010, 11:12 AM)

Posted by: kumuss Oct 20, 2010, 02:14 PM

Hi,

Account number: 116481
Desposit whit moneybookers account: kumuss84@hotmail.com
date 20/10/2010 12:00
68$

Posted by: zmx8298 Oct 21, 2010, 04:48 AM

hello,katerine
my account:7062729
LR account:U6328767
just deposit.but not arrive to my trade account.
Service hasn't returned to normal**************************************************************************
*********************************************************************************
*****************???????*???*??**???*??*???*???*??*??*??*??*??*??*??*?*??*???***???***??*?***???***?*??*?*??*??*??*??*?*?*??*?*??*??*?*?*?**?**??**?*??**?*??*??******?*?*?*?*??**??*?*??*****??*??*???*?**??***?*??*?*??*??*?*?**?*?*??**??*??***?*???*?*?*?*???*??*??*??*??***??*****?**??*?*???***?*?*???*???*???*???*???*??*??*?*???*???*???*???*???*?*???*???*???*???*???*??*??*?*??*?*???*???*?*?*??******??*??*?*?*?*??***?*?****

Posted by: IFX Alexandra Oct 21, 2010, 11:27 AM

QUOTE (kumuss @ Oct 20 2010, 04:14 PM)

Posted by: IFX Alexandra Oct 21, 2010, 11:43 AM

QUOTE (zmx8298 @ Oct 21 2010, 06:48 AM)

Posted by: Prestigejayjay Oct 21, 2010, 08:19 PM

I am olaitan olaniyi christopher.
I made deposit through bank wire since 5th of Oct, 2010but not yet Credited to my Trading Account since then.
I have sent my SCANNED INVOICE to different emails as directed by Customer Care but no response ever since.
For the past 16 Days.....I am totally confused.
I even chat with Finance department,only to be telling me to still wait.
I got the confirmation from my bank that the money has been transfered as directed
and 10$ was even charged against my account by Tecnocash.
Why this brain tumor you are giving me. I am getting out of patience please and Insta is my BEST BROKERS so far..
Why all these.....Please I need help.

My Account no is 7070309
Amount Deposited is 510 USD since 5th of OCT
Details of Payment is 7070309-E68RH5
my e mail address is olaitanolaniyi98@yahoo.com
I will be very grateful for your quick response
I love InstaForex

Posted by: IFX Alexandra Oct 22, 2010, 10:35 AM

QUOTE (Prestigejayjay @ Oct 21 2010, 10:19 PM)

Posted by: Prestigejayjay Oct 22, 2010, 11:31 AM

Thanks for your response Mr Alenxandra.
I have sent the swift copy as requested.
Looking forward to hear from you soonest.
I love Instaforex.

Posted by: IFX Katerine Oct 23, 2010, 01:04 PM

By the way, Alexandra is female name.
What about your payment, I hope, the finance dept. will resolve the problem as soon as possible. Thanks for your choice!

Posted by: Prestigejayjay Oct 23, 2010, 11:18 PM

Waooooo...What a Typographical Error or is it Error of original Entry?
Thanks for you notification Katerine.
My Payment has not yet been CREDITED, I also hope that the finance dept should resolve it in time.
I am still seriously waiting and almost run out of patience.
I am even checking the account often and often longing to see it CREDITED.
Thanks for your concern MUMMY KATE (thats my GrandMA's name and how I call her)
Still in Love with Instaforex.

Posted by: IFX Katerine Oct 25, 2010, 10:22 AM

QUOTE (Prestigejayjay @ Oct 24 2010, 01:18 AM)

Thanks for your concern MUMMY KATE (thats my GrandMA's name and how I call her)

Posted by: IFX Alexandra Oct 25, 2010, 11:18 AM

QUOTE (Prestigejayjay @ Oct 24 2010, 01:18 AM)

Waooooo...What a Typographical Error or is it Error of original Entry?
Thanks for you notification Katerine.
My Payment has not yet been CREDITED, I also hope that the finance dept should resolve it in time.
I am still seriously waiting and almost run out of patience.
I am even checking the account often and often longing to see it CREDITED.
Thanks for your concern MUMMY KATE (thats my GrandMA's name and how I call her)
Still in Love with Instaforex.

Posted by: Prestigejayjay Oct 25, 2010, 03:03 PM

Thanks in anticipation.
I cant wait to see the account CREDITED
God bless InstaForex.

Posted by: bob3000 Oct 26, 2010, 10:30 AM

i do a deposit 49$ via PM system

my instaforex account : 120231
payment date
13:34 19.10.10
payment amount : 49$
payment system: Perfect money
Batch: 4051267

pls check my deposit status.

i send more mail to finance department. no any response.

maybe you can mail me bob3000@sohu.com if you have any process.

Posted by: IFX Alexandra Oct 26, 2010, 11:52 AM

QUOTE (bob3000 @ Oct 26 2010, 12:30 PM)

Posted by: Prestigejayjay Oct 26, 2010, 04:31 PM

Up InstaForex.....My Account has been CREDITED today
But One thing is not Clear to me
I got 474 USD instead of 510 that I wire.
I dont understand that deduction because $10 has been deducted by NEWZEALAND BANK when I made the Transfer.
So why this $36 again!
Pls can anyone explain to me???

Posted by: IFX Alexandra Oct 27, 2010, 10:53 AM

QUOTE (Prestigejayjay @ Oct 26 2010, 06:31 PM)

Posted by: hamadi Oct 27, 2010, 07:21 PM

Hi there, I'm thinking to open an account at insta. But i have some question regarding deposit & withdrawal issue.

Is is possible to deposit with liberty reserve and after i make some profit, i wish to withdraw using local transfer? im from malaysia.

regards,

madi.

Posted by: IFX Alexandra Oct 28, 2010, 01:42 PM

QUOTE (hamadi @ Oct 27 2010, 09:21 PM)

Posted by: kumuss Oct 28, 2010, 02:29 PM

Hi,

Account number: 116481
Desposit whit moneybookers account: kumuss84@hotmail.com
date 28/10/2010 13:00
49$

Posted by: hamadi Oct 29, 2010, 12:02 PM

QUOTE (IFX Alexandra @ Oct 28 2010, 01:42 PM)

Posted by: kumuss Nov 2, 2010, 03:58 PM

Hi,

Account number: 116481
Desposit whit moneybookers account: kumuss84@hotmail.com
date 02/1/2010 14:00
53$

Posted by: IFX Katerine Nov 3, 2010, 09:17 AM

QUOTE (kumuss @ Nov 2 2010, 05:58 PM)

Posted by: emmafx Nov 8, 2010, 08:30 AM

I MADE A DEPOSIT SINCE 14TH OCTOBER 2010 WITH LR AND UPTILL NOW IT HAS NOT BEEN CREDITED INTO MY ACCOUNT.
NOW MY ACCOUNT IS IN NEGATIVE AND I DONT INTEND TO CREDIT THE ACCOUNT ANY MORE BECAUSE YOU CAUSED THE ACCOUNT TO RUN TO NEGATIVE.
I HAD CALLED AND CHATTED WITH NO RESULT. I EVEN CONTACTED LIBERTY RESERVE AND THEY TOLD ME THE MONEY IS WITH YOU, WHY ARE YOU NOW HOLDING ON MY MONEY?
THE DETAILS OF THE DEPOSIT IS AS FOLLOWS:

ACCOUNT NUMBER: 3006802
LR A/C U9005191
DATE:14/10/2010
TIME:19:04
AMOUNT:306USD
BATCH NUMBER:46828364.
REFUND MY MONEY TO THE LR ACCOUNT.

THANKS

Posted by: IFX Alexandra Nov 8, 2010, 10:07 AM

QUOTE (emmafx @ Nov 8 2010, 09:30 AM)

Posted by: Young Nov 18, 2010, 04:44 PM

I MADE A DEPOSIT SINCE 12TH NOVEMBER 2010 WITH MONEYBOOKERS NOW IT HAS NOT BEEN CREDITED INTO MY ACCOUNT.
I HAD CALLED AND EMAIL TO INSTAR BUT NOBODY HELP, I CALLED MONEYBOOKERS THEY Send Money to instaforex@gmail.com 12TH NOVEMBER 2010
THE DETAILS OF THE DEPOSIT IS AS FOLLOWS:

ACCOUNT NUMBER: 205298
DATE:12/11/2010
AMOUNT:541.50 USD
transaction ID: 346566193
Send Money to instaforex@gmail.com

PLEASE I WANT TRADING~~~~

Posted by: IFX Alexandra Nov 19, 2010, 12:32 PM

QUOTE (Young @ Nov 18 2010, 05:44 PM)

Posted by: Young Nov 19, 2010, 08:07 PM

QUOTE (Young @ Nov 18 2010, 07:44 AM)

Posted by: IFX Alexandra Nov 23, 2010, 10:51 AM

QUOTE (Young @ Nov 19 2010, 09:07 PM)

Posted by: Young Nov 24, 2010, 12:40 AM

QUOTE (IFX Alexandra @ Nov 23 2010, 01:51 AM)

Posted by: IFX Alexandra Nov 24, 2010, 10:14 AM

QUOTE (Young @ Nov 24 2010, 01:40 AM)

Thanks Aleandra.

Posted by: raj81 Nov 26, 2010, 05:00 AM

QUOTE (Ekaterina Pobedinskaya @ Jun 11 2009, 04:21 PM)

Posted by: IFX Alexandra Nov 30, 2010, 09:37 AM

QUOTE (raj81 @ Nov 26 2010, 06:00 AM)

Posted by: Young Nov 30, 2010, 09:41 PM

Hi Alexandra

I MADE A DEPOSIT SINCE 29TH NOVEMBER 2010 WITH MONEYBOOKERS

INSTA ACCOUNT NUMBER: 205298
DATE:30/11/2010
AMOUNT:1000.00 USD
Moneybookers account : YY_MEHO@YAHOO.COM

BUT TODAY I GOT MAIL FROM INSTA

We receive notification from moneybookers about your deposit in amount of 1000$ . We kindly ask you to confirm this payment and send an e-mail with scan of your passport and your credit card to ev@instaforex.com

I DO NOT UNDERSTAND.

I HAD MONEYBBKERS ACCOUNT WHY INSTA NEED SCAN MY PASSPORT AND CREDIT CARD.

MONEYBOOKERS SEND ME CONFIRMATION EMAIL AREDY.

MONEYBOKER SAID You don't need to ever show your credit/debit card or bank account information to an auction seller or a merchant website.

pls help

Posted by: IFX Alexandra Dec 1, 2010, 03:52 PM

QUOTE (Young @ Nov 30 2010, 10:41 PM)

Posted by: kumuss Dec 1, 2010, 05:19 PM

Hi,

Account number: 116481
Desposit whit moneybookers account: kumuss84@hotmail.com
date 01/12/2010 14:00
18$

Posted by: Young Dec 2, 2010, 12:44 AM

QUOTE (IFX Alexandra @ Dec 1 2010, 06:52 AM)

Posted by: IFX Alexandra Dec 2, 2010, 10:36 AM

QUOTE (kumuss @ Dec 1 2010, 06:19 PM)

Posted by: Young Dec 2, 2010, 05:10 PM

QUOTE (IFX Alexandra @ Dec 1 2010, 06:52 AM)

Posted by: offshore Dec 3, 2010, 03:57 PM

7063113
MONEYBOOKERS
7063113
12/03/2010

Posted by: IFX Alexandra Dec 3, 2010, 04:56 PM

We apologize for the delay, your money will be credited in the nearest time.

Posted by: offshore Dec 5, 2010, 11:50 PM

7063113
MONEYBOOKERS
$8.50
18188611
12/03/2010

Posted by: IFX Alexandra Dec 6, 2010, 10:28 AM

QUOTE (offshore @ Dec 6 2010, 12:50 AM)

Posted by: offshore Dec 9, 2010, 07:53 PM

Account 5001716
$19.25
MONEYBOOKERS
Wallet 18188611
DEC 09 18:42 GMT +00

Posted by: offshore Dec 10, 2010, 07:23 PM

it has now been over 24 hours and my Moneybookers deposit has not been made ot my trading account 5001716
details are listed below

QUOTE (offshore @ Dec 9 2010, 07:53 PM)

Posted by: IFX Katerine Dec 11, 2010, 12:23 PM

Deposits via MoneyBookers are credited during 24 working hours. Please, be patience. You will get your deposit on Monday.

Posted by: offshore Dec 13, 2010, 03:39 PM

it is Monday 14:38 GMT and you have not credited my trading account # 5001716.

QUOTE (IFX Katerine @ Dec 11 2010, 01:23 PM)

Posted by: IFX Alexandra Dec 13, 2010, 04:16 PM

QUOTE (offshore @ Dec 13 2010, 04:39 PM)

Posted by: offshore Dec 14, 2010, 02:32 AM

You asked me to email you my drivers license, and credit card image.
I have sent this information for your review, kindly credit my trading account today.

QUOTE (IFX Alexandra @ Dec 13 2010, 05:16 PM)

Posted by: Eric Dec 14, 2010, 04:57 AM

i deposited $ 200.00 through moneybookers and it hasnt been credited.My account will soon be in negative.please credit it fast

Account 7078631
$200.00
MONEYBOOKERS
Wallet 19102657
DEC 12/12/2010

Posted by: IFX Alexandra Dec 14, 2010, 08:53 AM

QUOTE (Eric @ Dec 14 2010, 05:57 AM)

Posted by: IFX Alexandra Dec 14, 2010, 04:25 PM

QUOTE (offshore @ Dec 14 2010, 03:32 AM)

Posted by: offshore Dec 14, 2010, 06:04 PM

I am pleased to have received my deposit to my trading account today Dec 14, 2010

QUOTE (IFX Alexandra @ Dec 14 2010, 04:25 PM)

Posted by: IFX Alexandra Dec 15, 2010, 10:16 AM

QUOTE (offshore @ Dec 14 2010, 07:04 PM)

Posted by: Eric Dec 16, 2010, 09:33 AM

i deposited some money $ 200.00 through moneybookers and it hasnt been credited to my trading a/c .I have sent the relevant documents you requested.Please help !!!!!!!!!

My moneybookers a/c number is 19102657 .

My trading a/c number is 7078631

please help . i am lossing so much money as we speak right now.My a/c is in negative.

Posted by: IFX Katerine Dec 16, 2010, 12:56 PM

QUOTE (Eric @ Dec 16 2010, 10:33 AM)

Posted by: Eric Dec 16, 2010, 02:39 PM

Thank You ,Kate .My account has been credited.You have really helped me.God Bless you.

Posted by: IFX Katerine Dec 17, 2010, 09:27 AM

QUOTE (Eric @ Dec 16 2010, 03:39 PM)

Posted by: Shamy Dec 17, 2010, 03:30 PM

Dear Sir/Mdm,

Need your assistance regarding my deposit. I just made a deposit via liberty reserve but my trader's account still not credited yet.

info:

ACCT NO : 7079906

L/R NO : U3395625

AMT : USD 6.00

DATE : 17/12/2010

Batch : 51523980


:angry: few days back you got problem with withdrawal transaction , now its deposit problem . what else after this??

Posted by: Chairunizad Dec 17, 2010, 05:56 PM

Dear Sir/Mdm,

Need your assistance regarding my deposit. I just made a deposit via liberty reserve but my trader's account still not credited yet.
why not instan"
note:
Payment Mode Account

Date 12/17/2010 17:31

Batch 51535042

From U8485949 (parja.)

To U3365290 (InstaForex)

Amount $432.00

Memo Deposit to account 219924

Posted by: profitideal Dec 18, 2010, 04:58 AM

Dear Sir/Madam

I am IB, i introduce new trader. Deposit $997 via Liberty Reserve on 17-12-2010 for my new client. But not load fund in account (7092247). What Problem. Please credit $997 in 7092247 account.

ACCT NO : 7092247

L/R NO : U4505795 (Jeyakumar V)

AMT : USD 997

DATE : 12/17/2010 16:12

Batch : 51530312

Transfer From : U4505795 (Jeyakumar V)
Transfer to : U3365290 (InstaForex)

i looking forward your early reply.

Thanks
Profitideal

Posted by: meshaw4 Dec 20, 2010, 03:40 AM

QUOTE (hanyanees @ Oct 14 2010, 01:43 PM)

Posted by: IFX Katerine Dec 20, 2010, 09:45 AM

Dear Sirs,

All your deposits have already been credited to your trading accounts. Owing to the technical bug, your applications haven't reached our server, so your money got stucked in the system. We are really sorry for the inconvinience. Hope, it won't happen again.

Posted by: profitideal Dec 20, 2010, 10:06 AM

Hi,

No credit, amount in my trading account, once again check my details. i deposit amount $997 in Friday (17-12-2010)

Once Again check my details.

ACCT NO : 7092247

L/R NO : U4505795 (Jeyakumar V)

AMT : USD 997

DATE : 12/17/2010 16:12

Batch : 51530312

Transfer From : U4505795 (Jeyakumar V)
Transfer to : U3365290 (InstaForex)

i looking forward your early reply.

Thanks
Profitideal

Posted by: Mikolaj Dec 20, 2010, 10:17 AM

Hello,

No credit ammount in my trading account. On last Friday 17/12/2010 ive deposited 400 $ VIA Moneybookers. Balance is still 0 $.

Can someone have look ?

Instaforex account number: 5004213
Moneybookers account number : 13819076



Płatność dla: InstaForexAdres email odbiorcy: instaforex@gmail.com
Kwota: USD 400.00 (PLN 1234.01)

Identyfikator transakcji: 363167797
Czas i data: 15:32 CET, 17/12/2010
Status transakcji: zrealizowana *

* Transakcja zrealizowana oznacza, iż fundusze zostały zaksięgowane na koncie Moneybookers beneficjenta. Wszystkie pytania dotyczące przedmiotu zleconej płatności należy kierować do odbiorcy funduszy. Wszystkie zrealizowane transakcje Wysłania Pieniędzy uważa się za ostateczne i zakończone.

Temat: Description: InstaPAYMENT-5004213 Szczegóły powyższej transakcji są zawsze dostępne w sekcji „historii” konta Moneybookers.

Posted by: profitideal Dec 20, 2010, 12:01 PM

Hi,

My Account is Credited.

Thanks,
profitideal

Posted by: IFX Katerine Dec 20, 2010, 12:07 PM

QUOTE (profitideal @ Dec 20 2010, 01:01 PM)

Posted by: IFX Yana Dec 20, 2010, 12:09 PM

QUOTE (meshaw4 @ Dec 20 2010, 04:40 AM)

Posted by: Shamy Dec 20, 2010, 12:57 PM

hello support,


my deposit NOT IN YET!!!!!


Already recvd mail saying it will be credited today at 1000hrs trading time. Wheres the money


Acct : 7079906

LR : U3395625


PLEASE CHECK MY PREVIOUS MAILS SENT

Posted by: Mikolaj Dec 20, 2010, 03:12 PM

WHERE ARE THE MONEY

No credit ammount in my trading account. On last Friday 17/12/2010 ive deposited 400 $ VIA Moneybookers. Balance is still 0 $.

Can someone have look ?

Instaforex account number: 5004213
Moneybookers account number : 13819076



Płatność dla: InstaForexAdres email odbiorcy: instaforex@gmail.com
Kwota: USD 400.00 (PLN 1234.01)

Identyfikator transakcji: 363167797
Czas i data: 15:32 CET, 17/12/2010
Status transakcji: zrealizowana *

* Transakcja zrealizowana oznacza, iż fundusze zostały zaksięgowane na koncie Moneybookers beneficjenta. Wszystkie pytania dotyczące przedmiotu zleconej płatności należy kierować do odbiorcy funduszy. Wszystkie zrealizowane transakcje Wysłania Pieniędzy uważa się za ostateczne i zakończone.

Temat: Description: InstaPAYMENT-5004213 Szczegóły powyższej transakcji są zawsze dostępne w sekcji „historii” konta Moneybookers.

Posted by: IFX Yana Dec 20, 2010, 04:41 PM

Dear traders: Shamy and Mikolaj!

Have a little patience, please!
Nessesary information is transmitted to the financial department, your money will be credited to the account soon.

Posted by: IFX Katerine Dec 20, 2010, 05:10 PM

QUOTE (Shamy @ Dec 20 2010, 01:57 PM)

Posted by: Chairunizad Dec 20, 2010, 11:19 PM

QUOTE (IFX Katerine @ Dec 20 2010, 10:45 AM)

Posted by: Shamy Dec 21, 2010, 01:58 AM

DEPOSIT HAVE BEEN CREDITED.


THANK YOU SO MUCH FOR THE ASSISTANCE.

Posted by: IFX Yana Dec 21, 2010, 09:19 AM

QUOTE (Shamy @ Dec 21 2010, 02:58 AM)

Posted by: IFX Yana Dec 21, 2010, 11:10 AM

Dear Chairuniizad!

Your deposit has been credited. Please, check your trading account.

We apologize for the inconvenience.

Posted by: Chairunizad Dec 21, 2010, 12:39 PM

QUOTE (IFX Yana @ Dec 21 2010, 12:10 PM)

Posted by: 3003304 Dec 21, 2010, 01:20 PM

My account number is 3003304. On december 9, 2010 I deposited $50 via liqpay. Till now can't get money to my account. All time support are creating excuses. Sending to financial department. 12 days passed, no news. What can I do? And found too many problem like mine. They are not solved yet too.

Contact: konul_huseynova@mail.ru

Posted by: IFX Yana Dec 21, 2010, 02:58 PM

QUOTE (Chairunizad @ Dec 21 2010, 01:39 PM)

DEPOSIT HAVE BEEN CREDITED.


THANK YOU SO MUCH FOR THE ASSISTANCE.

Posted by: Mikolaj Dec 21, 2010, 05:52 PM

Hello its 5 DAYS now STILL NO MONEY ON MY ACCOUNT *****************************???????*???*???*???*???*???*???*???*???*???*???*???*???*???*???*???*???*???*???*???*???*???*???*???*???*???*???*???*???* How many days i will wait ???

No credit ammount in my trading account. On last Friday 17/12/2010 ive deposited 400 $ VIA Moneybookers. Balance is still 0 $.

Can someone have look ?

Instaforex account number: 5004213
Moneybookers account number : 13819076



Płatność dla: InstaForexAdres email odbiorcy: instaforex@gmail.com
Kwota: USD 400.00 (PLN 1234.01)

Identyfikator transakcji: 363167797
Czas i data: 15:32 CET, 17/12/2010
Status transakcji: zrealizowana *

* Transakcja zrealizowana oznacza, iż fundusze zostały zaksięgowane na koncie Moneybookers beneficjenta. Wszystkie pytania dotyczące przedmiotu zleconej płatności należy kierować do odbiorcy funduszy. Wszystkie zrealizowane transakcje Wysłania Pieniędzy uważa się za ostateczne i zakończone.

Temat: Description: InstaPAYMENT-5004213 Szczegóły powyższej transakcji są zawsze dostępne w sekcji „historii” konta Moneybookers.

Posted by: meshaw4 Dec 22, 2010, 03:29 AM

This has been going on for 11 days. WOW!!! And I used a credit card through their website. After numerous emails and phone calls and showing them proof that they have my money, they still have not funded my account with instaforex. This post will probably be pulled down in less than 30 minutes, so me complaining on this forum is probably worthless.

Posted by: InstaChina Dec 22, 2010, 09:50 AM

Account:120723
Amount:$16.83
Your Liberty Reserve account:U7041179
Transaction Date:12/17/2010 08:40
Batch Code:51503135
plz add the money to his account

he already filled the notify form

Posted by: IFX Yana Dec 22, 2010, 10:03 AM

Dear Mikolaj!

We really apologize for the delay, your data is transferred to the finance department. I let you know as soon as problem is solved.

Posted by: IFX Yana Dec 22, 2010, 10:40 AM

Dear Mikolaj!

You should send your ID on the mail yulia.mospan[at]instaforex.com.

Posted by: IFX Alexandra Dec 22, 2010, 12:21 PM

QUOTE (meshaw4 @ Dec 22 2010, 04:29 AM)

Posted by: IFX Alexandra Dec 22, 2010, 12:21 PM

QUOTE (InstaChina @ Dec 22 2010, 10:50 AM)

Account:120723
Amount:$16.83
Your Liberty Reserve account:U7041179
Transaction Date:12/17/2010 08:40
Batch Code:51503135
plz add the money to his account

he already filled the notify form

Posted by: IFX Alexandra Dec 22, 2010, 12:44 PM

QUOTE (InstaChina @ Dec 22 2010, 10:50 AM)

Account:120723
Amount:$16.83
Your Liberty Reserve account:U7041179
Transaction Date:12/17/2010 08:40
Batch Code:51503135
plz add the money to his account

he already filled the notify form

Posted by: Mikolaj Dec 22, 2010, 07:09 PM

QUOTE (IFX Yana @ Dec 22 2010, 10:40 AM)

Posted by: IFX Alexandra Dec 23, 2010, 09:16 AM

QUOTE (3003304 @ Dec 21 2010, 02:20 PM)

Posted by: konzhoen Dec 23, 2010, 08:00 PM

Date: 12/17/2010 6:16 PM
Batch: 51537397
From: U4278002
Sent To: U3365290 (InstaForex)
Amount: $102.00
Memo: Deposit to account 220348

5th time contact Live Support
4th time Notification Payment
1 time contact eng.finance@instaforex.com
--------------------------------------------------
No result

Please help

Posted by: wing2008 Dec 24, 2010, 05:01 AM

You have successfully sent a payment from your account U3942727:
Date: 12/17/2010 2:22 PM
Batch: 51522912
Sent To: U3365290 (InstaForex)
Amount: $900.00
Memo: Deposit to account 7066628

I already filled the notification form
I already sent an email to eng.finance@instaforex.com
I already talk 2 times with live support
7 days without any result, any answer!!
Make it fast deposit again, please!!!

Posted by: midway Dec 24, 2010, 08:53 AM

My account number is 5002318. On december 21, 2010 I deposited €240 via moneybookers,
attached there is jpg screenshot of transaction ID from my moneybookers account
Regards

Posted by: IFX Alexandra Dec 24, 2010, 10:39 AM

QUOTE (konzhoen @ Dec 23 2010, 09:00 PM)

Date: 12/17/2010 6:16 PM
Batch: 51537397
From: U4278002
Sent To: U3365290 (InstaForex)
Amount: $102.00
Memo: Deposit to account 220348

5th time contact Live Support
4th time Notification Payment
1 time contact eng.finance@instaforex.com
--------------------------------------------------
No result

Please help

Posted by: IFX Alexandra Dec 24, 2010, 12:56 PM

QUOTE (wing2008 @ Dec 24 2010, 06:01 AM)

Posted by: IFX Alexandra Dec 24, 2010, 02:02 PM

QUOTE (midway @ Dec 24 2010, 09:53 AM)

Posted by: buddy1354 Dec 27, 2010, 04:09 PM

I made 3 attemps to deposit to my live account. My Visa has not been hit yet after 2 days? How log will it take you to get this to my account? I still have no ideal if it was recieve by instaforex?

Account 211775
Paid with Visa
Date dec 24

William

Posted by: ElectricSavant Dec 27, 2010, 05:49 PM

On 12/23/10 I made a request to deposit money to my acct. # 3013060 by using my Debit Card from Chase Bank. I had to scan my ID and the front and back of my card and fill out a form and scan it in.

On 12/24/10 I received this email from cards@mail.instaforex.com stating:

Dear sir

We have received all the documents from you and started transaction from your card.
We will imediately inform you about result of operation.

On 12/27/10 I received an email from: cards@mail.instaforex.com stating:

Dear sir
The transaction from your card is refused.

I phoned my bank (Chase Bank) and they said they did not even see an attempt by you to request the money. Do you have a transaction #?...or is my card refused by you at your end? If so should I resubmit?

ES

Posted by: midway Dec 28, 2010, 08:10 AM

QUOTE (midway @ Dec 24 2010, 08:53 AM)

Posted by: IFX Alexandra Dec 29, 2010, 12:40 PM

QUOTE (ElectricSavant @ Dec 27 2010, 06:49 PM)

Posted by: IFX Alexandra Dec 29, 2010, 02:22 PM

QUOTE (buddy1354 @ Dec 27 2010, 05:09 PM)

Posted by: midway Dec 29, 2010, 06:53 PM

QUOTE (midway @ Dec 28 2010, 08:10 AM)

Posted by: IFX Alexandra Dec 30, 2010, 10:05 AM

QUOTE (midway @ Dec 29 2010, 07:53 PM)

Posted by: J Blaze Dec 30, 2010, 05:01 PM

My deposit for my account is overdue by 2 days. It usually takes a few hours. I already used the Payment Notification form to no avail.


185623

MoneyBookers Confirmation:


28 Dec 10 14:42 Send Money to instaforex@gmail.com -76.00 processed 0.00 ID 496978


Your assistance would be greatly appreciated.