Instant Forex Trading

Welcome Guest ( Log In | Register )

2 Pages V   1 2 >  
Reply to this topic   Start new topic
Bonus issues
 Topic Options
Chairunizad
post Dec 15 2010, 11:41 PM
Post #1
Newbie
*

Group: Members
Posts: 5
Joined: 15-December 10
Member No.: 6,573

Dear Sir/Madam,


my trading account 216949


Please note does not fit between my receiving a bonus with the cancel part bonus. my loss value of 97.80 usd.

please check details as follows :


. welcome bonus on date 2010.12.10 time 23:20 , 281.40 usd

please check for cancel?

. cancel part bonus 1 on date 2010.12.11 time 00:07 , 58.20 usd
. cancel part bonus 2 on date 2010.12.11 time 00:10 , 39.60 usd
. cancel part bonus 3 on date 2010.12.14 time 11:39 , 183.60 usd
. cancel part bonus 4 on date 2010.12.15 time 20:04 , 97.80 usd
_________________________________________________________ +
379.20 usd


I can only give up the cancel part bonus 281.40 usd . please return the rest to the My Account = 97.80 usd

. please help me to get my rights.

i am waiting confirmation

regards
Mrs.Chairunizad.A
Go to the top of the page
 
+Quote Post
 
<a href="http://www.mt5.com/">&#1060;&#1086;&#1088;&#1077;&#1082;&#1089; &#1087;&#1086;&#1088;&#1090;&#1072;&#1083;</a>
 
IFX Kirill
post Dec 16 2010, 11:34 AM
Post #2
InstaForex Official Representative
***

Group: Representative
Posts: 231
Joined: 11-February 10
Member No.: 1,184

QUOTE (Chairunizad @ Dec 15 2010, 11:41 PM) *
Dear Sir/Madam,


my trading account 216949


Please note does not fit between my receiving a bonus with the cancel part bonus. my loss value of 97.80 usd.

please check details as follows :


. welcome bonus on date 2010.12.10 time 23:20 , 281.40 usd

please check for cancel?

. cancel part bonus 1 on date 2010.12.11 time 00:07 , 58.20 usd
. cancel part bonus 2 on date 2010.12.11 time 00:10 , 39.60 usd
. cancel part bonus 3 on date 2010.12.14 time 11:39 , 183.60 usd
. cancel part bonus 4 on date 2010.12.15 time 20:04 , 97.80 usd
_________________________________________________________ +
379.20 usd


I can only give up the cancel part bonus 281.40 usd . please return the rest to the My Account = 97.80 usd

. please help me to get my rights.

i am waiting confirmation

regards
Mrs.Chairunizad.A


Dear Sir,
To solve this issue, please, send the letter to this e-mail bonuses@instaforex.com



Regards, official representative Kirill Kuznetsov
________________________________________
Official Website | FAQ | Contacts | Weblog
Go to the top of the page
 
+Quote Post
 
Chairunizad
post Dec 16 2010, 04:13 PM
Post #3
Newbie
*

Group: Members
Posts: 5
Joined: 15-December 10
Member No.: 6,573

QUOTE (IFX Kirill @ Dec 16 2010, 12:34 PM) *
Dear Sir,
To solve this issue, please, send the letter to this e-mail bonuses@instaforex.com

I try to send bonuses@instaforex.com, but Failure Notice.
why,,please help me to get my rights.
Go to the top of the page
 
+Quote Post
 
IFX Katerine
post Dec 17 2010, 09:28 AM
Post #4
InstaForex Representative
****

Group: Representative
Posts: 1,204
Joined: 9-June 09
From: Russia
Member No.: 5

QUOTE (Chairunizad @ Dec 16 2010, 05:13 PM) *
I try to send bonuses@instaforex.com, but Failure Notice.
why,,please help me to get my rights.

What kind of failure? What is the error message? I can easily e-mail my requests to this mail.



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
Go to the top of the page
 
+Quote Post
 
midway
post Jan 1 2011, 10:13 AM
Post #5
Newbie
*

Group: Members
Posts: 4
Joined: 23-December 10
Member No.: 6,842

Why my 30% bonus on deposit was deleted?
My account is 5002318
Attached thumbnail(s)
Attached Image
 
Go to the top of the page
 
+Quote Post
 
IFX Kristina
post Jan 4 2011, 11:20 AM
Post #6
InstaForex Official representative
**

Group: Representative
Posts: 31
Joined: 15-October 10
From: Kaliningrad
Member No.: 4,923

Good afternoon! Please, send your claim to bonuses [at] instaforex.com. We do not consider such cases at the forum.



Regards, official representative Kristina Biskup


________________________________________
Official Website | FAQ | Contacts | Weblog
Go to the top of the page
 
+Quote Post
 
fxtrader
post Dec 2 2011, 08:45 AM
Post #7
Advanced Member
***

Group: Members
Posts: 143
Joined: 24-February 11
Member No.: 8,619

I made 350$ deposit to my account
Then I asked for 30% bonus
I got it, 104.55$
but then it was canceled two times!
So you canceled 104.55$ from my own deposit
May you check my account please and return this money to me?
account no: 1077805
Go to the top of the page
 
+Quote Post
 
IFX Alexandra
post Dec 2 2011, 10:48 AM
Post #8
Honorary Member
****

Group: Members
Posts: 620
Joined: 18-October 10
Member No.: 4,993

QUOTE (fxtrader @ Dec 2 2011, 09:45 AM) *
I made 350$ deposit to my account
Then I asked for 30% bonus
I got it, 104.55$
but then it was canceled two times!
So you canceled 104.55$ from my own deposit
May you check my account please and return this money to me?
account no: 1077805

The problem is being solved.



Regards, official representative Alexandra Melyukhova


________________________________________
Official Website | FAQ | Contacts | Weblog
Go to the top of the page
 
+Quote Post
 
popo
post Dec 20 2011, 04:13 PM
Post #9
Newbie
*

Group: Validating
Posts: 2
Joined: 20-December 11
Member No.: 12,601

hello,

my bonus was cancelled during my trading.
it cause my account to margin call.
I was learn that the cancellation is to prevent unscrupulous usage of the bonus surcharge system,that i'm not doing.
So i want to know if possible to get back my capital+profit+bonus back?
this my acc no 7169250.

this is second time bonus cancellation happen to me during 3 years with insta.

tq
Go to the top of the page
 
+Quote Post
 
popo
post Dec 21 2011, 10:25 AM
Post #10
Newbie
*

Group: Validating
Posts: 2
Joined: 20-December 11
Member No.: 12,601

Hello,

1.My first account 7169250 got bonus cancel during trading. Send email to bonuses@instaforex.com to claim back the bonus. No answer for email but wait patiently until account got MC sad.gif .
Asking for online support, online support ask to send email again but still no answer. Ask again online support the online keep silent....zzzzzz.

2.Tired of waiting open another account 7170880 because think previous acc got bug. The same problem happen bonus got cancel. Send again email but the reaction is same.

Question.

1. Is that the email bonuses@instaforex.com is valid/working?
2. Is posible to claim back my bonus+profit+capital
3. Is 30% bonus is just gimic to attract people?
4. Is instaforex cannot invent system that warn trader their bonus is about to be cancel. Cancel bonus suddenly its not fair. And we should not say it is "bonus" it is trap. And very dangerous.
Go to the top of the page
 
+Quote Post
 
IFX Alexandra
post Dec 27 2011, 02:34 PM
Post #11
Honorary Member
****

Group: Members
Posts: 620
Joined: 18-October 10
Member No.: 4,993

QUOTE (popo @ Dec 21 2011, 11:25 AM) *
Hello,

1.My first account 7169250 got bonus cancel during trading. Send email to bonuses@instaforex.com to claim back the bonus. No answer for email but wait patiently until account got MC sad.gif .
Asking for online support, online support ask to send email again but still no answer. Ask again online support the online keep silent....zzzzzz.

2.Tired of waiting open another account 7170880 because think previous acc got bug. The same problem happen bonus got cancel. Send again email but the reaction is same.

Question.

1. Is that the email bonuses@instaforex.com is valid/working?
2. Is posible to claim back my bonus+profit+capital
3. Is 30% bonus is just gimic to attract people?
4. Is instaforex cannot invent system that warn trader their bonus is about to be cancel. Cancel bonus suddenly its not fair. And we should not say it is "bonus" it is trap. And very dangerous.

1. Please wait for the reply from the Bonus department.

3. This is not true, our bonuses are actively used by our clients, and the Section 8 of the agreement on the 30% Bonus receipt is only applied to those who cheat with bonus money.

2.4. Bonus can be cancelled any moment when you break the rules of bonus agreement.
We make no warnings.



Regards, official representative Alexandra Melyukhova


________________________________________
Official Website | FAQ | Contacts | Weblog
Go to the top of the page
 
+Quote Post
 
gardenofpips
post Dec 30 2011, 07:37 AM
Post #12
Newbie
*

Group: Members
Posts: 13
Joined: 14-July 11
Member No.: 11,105

i tot the 30% bonus is instant, i applied and till now not in my account. account number 5060374
Go to the top of the page
 
+Quote Post
 
IFX Kirill
post Jan 4 2012, 01:42 PM
Post #13
InstaForex Official Representative
***

Group: Representative
Posts: 231
Joined: 11-February 10
Member No.: 1,184

QUOTE (gardenofpips @ Dec 30 2011, 07:37 AM) *
i tot the 30% bonus is instant, i applied and till now not in my account. account number 5060374


Dear Sir, bonus 30% was credited at your account at December 30, sorry for inconvinience.



Regards, official representative Kirill Kuznetsov
________________________________________
Official Website | FAQ | Contacts | Weblog
Go to the top of the page
 
+Quote Post
 
traderbaru
post Apr 2 2012, 06:00 PM
Post #14
Newbie
*

Group: Members
Posts: 5
Joined: 24-September 10
Member No.: 4,510

from my bonus statistic

ACCOUNT SUMMARY
Balance 726.68 USD
Equity 726.68 USD
Margin Free 726.68 USD
Available for withdrawal (bonus excluded) 726.67 USD

TRADE STATISTIC
Necessary number of lots for bonus withdrawal: 767.66
Number of lots traded: 1987.51
Number of lots to trade: 0.00
Current bonus status: Bonuses to withdraw

does this mean that i am eligible to withdraw the rest of the balance in my account that is usd726.68.or do i have to inform the bonus department?
Go to the top of the page
 
+Quote Post
 
IFX Yana
post Apr 3 2012, 02:18 PM
Post #15
InstaForex Official Representative
****

Group: Representative
Posts: 1,214
Joined: 9-December 10
Member No.: 6,359

QUOTE (traderbaru @ Apr 2 2012, 06:00 PM) *
from my bonus statistic

ACCOUNT SUMMARY
Balance 726.68 USD
Equity 726.68 USD
Margin Free 726.68 USD
Available for withdrawal (bonus excluded) 726.67 USD

TRADE STATISTIC
Necessary number of lots for bonus withdrawal: 767.66
Number of lots traded: 1987.51
Number of lots to trade: 0.00
Current bonus status: Bonuses to withdraw

does this mean that i am eligible to withdraw the rest of the balance in my account that is usd726.68.or do i have to inform the bonus department?


Hello!
Please contact the specialists via e-mail: bonuses [at] instaforex.com.



Regards, official representative Yana Krupko


________________________________________
Official Website | FAQ | Contacts | Weblog
Go to the top of the page
 
+Quote Post
 
fei
post Apr 14 2012, 07:35 PM
Post #16
Newbie
*

Group: Members
Posts: 10
Joined: 27-June 11
Member No.: 10,883

Dear Support!

I have an issue with investing in a PAMM-trader. My account has $3856.61 of which $999.83 is deposit bonus.
I tried to make a PAMM-investment with the whole amount of $3856.61, but the system gave me the message "An error ocurred. Sorry, bonus cannot be invested." Why? Last month it worked with no problem...

But OK then, I tried to make an investment with $2850 which doesn't contain any amount from the bonus. Then I got the same message! Please help me out, 'cause this doesn't make any sense.

Thanks for your help!
Go to the top of the page
 
+Quote Post
 
IFX Yana
post Apr 16 2012, 10:40 AM
Post #17
InstaForex Official Representative
****

Group: Representative
Posts: 1,214
Joined: 9-December 10
Member No.: 6,359

QUOTE (fei @ Apr 14 2012, 07:35 PM) *
Dear Support!

I have an issue with investing in a PAMM-trader. My account has $3856.61 of which $999.83 is deposit bonus.
I tried to make a PAMM-investment with the whole amount of $3856.61, but the system gave me the message "An error ocurred. Sorry, bonus cannot be invested." Why? Last month it worked with no problem...

But OK then, I tried to make an investment with $2850 which doesn't contain any amount from the bonus. Then I got the same message! Please help me out, 'cause this doesn't make any sense.

Thanks for your help!


Hello!
Please contact the appropriate specialists via pamm-support [at] mail.instaforex.com.



Regards, official representative Yana Krupko


________________________________________
Official Website | FAQ | Contacts | Weblog
Go to the top of the page
 
+Quote Post
 
minh17x
post Jul 31 2012, 04:12 AM
Post #18
Newbie
*

Group: Members
Posts: 2
Joined: 24-March 12
Member No.: 13,598

I deposit 42$, and I option Bonus 30%, => bonus is 12$ and then the number of lot is ~ 40 LOT.

but "Necessary number of lots for bonus withdrawal" in my account is UP TO 167 LOT:
tongue.gif

WHY?

Who can check it help me???

Thank you for all support.

That is my account 1118324:


Your bonus statistics
30% bonus: 12.95 USD
Bonuses total 12.95 USD

Trade statistics
Necessary number of lots for bonus withdrawal: 167.46
Number of lots traded: 3.94
Number of lots to trade: 163.52
Go to the top of the page
 
+Quote Post
 
IFX Katerine
post Jul 31 2012, 12:10 PM
Post #19
InstaForex Representative
****

Group: Representative
Posts: 1,204
Joined: 9-June 09
From: Russia
Member No.: 5

Dear minh17x,

Please, send your request to bonuses[at]instaforex.com.



Regards, official representative


________________________________________
Official Website | FAQ | Contacts | Blog
Go to the top of the page
 
+Quote Post
 
 
lishader
post Aug 13 2012, 03:34 PM
Post #20
Newbie
*

Group: Members
Posts: 1
Joined: 13-August 12
Member No.: 14,238

Hi everybody
please tell me the reson my account cancel pay for post ( i have join mt5.forum.com and indian-forex.com ) but today my account has been cancel pay for post in 2112-7
this is picture:


please help me get them again my account
thanks
Go to the top of the page
 
+Quote Post
 

2 Pages V   1 2 >
   Reply to this topic   Start new topic

        1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 

Lo-Fi Version   Partnership with InstaForex   Open account in InstaForex   Support InstaForex Time is now: 28th November 2014 - 03:51 AM
Financial services provided by InstaForex Companies Group
© 2008-2014
   
InstaForexTM is a registered trademark of InstaForex Group