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Support, No answer from support. |
Jul 2, 2014, 08:20 AM
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#41
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Group: Validating Posts: 42 Joined: May 27, 2014 Member No.: 24,759 |
Jul 2, 2014, 08:20 AM
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#41
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Dear Sir, We have already explained why the rule applied to your account. For any further information, you can contact the Dealer Department. Really? Where did you answer me why you take away PROFIT to prevent LOSS which is bigger then my account? Show me please. I will ask again: Look what you wrote (bold text). Client's LOSS? Well then you must taken in account only negative trades. You said client's loss and you taken in account only my positive trades. Client's loss which is bigger then his deposit? You can protect yourself by closing orders when their LOSS is bigger then 10% of deposit not PROFIT. Why canceling my POSITIVE trades to prevent LOSS which is bigger then my deposit? Can you explain? |
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Jul 3, 2014, 10:06 AM
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#42
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Group: Representative Posts: 410 Joined: April 1, 2013 Member No.: 21,166 |
Jul 3, 2014, 10:06 AM
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#42
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Really? Where did you answer me why you take away PROFIT to prevent LOSS which is bigger then my account? Show me please. I will ask again: Look what you wrote (bold text). Client's LOSS? Well then you must taken in account only negative trades. You said client's loss and you taken in account only my positive trades. Client's loss which is bigger then his deposit? You can protect yourself by closing orders when their LOSS is bigger then 10% of deposit not PROFIT. Why canceling my POSITIVE trades to prevent LOSS which is bigger then my deposit? Can you explain? Dear Sir, The whole thread is full of answers. Dear Sir, We have already explained why the rule applied to your account. For any further information, you can contact the Dealer Department. |
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Jul 3, 2014, 01:40 PM
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#43
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Group: Validating Posts: 42 Joined: May 27, 2014 Member No.: 24,759 |
Jul 3, 2014, 01:40 PM
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#43
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Jul 10, 2014, 10:07 AM
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#44
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Group: Validating Posts: 42 Joined: May 27, 2014 Member No.: 24,759 |
Jul 10, 2014, 10:07 AM
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#44
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May I get answer, please.
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Jul 11, 2014, 09:01 AM
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#45
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Group: Representative Posts: 410 Joined: April 1, 2013 Member No.: 21,166 |
Jul 11, 2014, 09:01 AM
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#45
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Show me where or answer again, please. Dear Sir, The whole thread is full of answers. Please check it once again. |
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Jul 13, 2014, 09:22 AM
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#46
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Group: Validating Posts: 42 Joined: May 27, 2014 Member No.: 24,759 |
Jul 13, 2014, 09:22 AM
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#46
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Dear Sir, The whole thread is full of answers. Please check it once again. Miss Yvonne I asked you many times to get an answer but you did not answer my questions. What kind of support is this? I told you I can find answers and I asked you to answer again. You said you really take care for your clients and I can't see why you would not answer me this time. As you said you are great broker and you really take care of you clients. I will asked again. Why you take away PROFIT to prevent LOSS of clients account? Please answer me because I read thread many times and can't get answer. Thank you! |
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Jul 14, 2014, 10:46 AM
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#47
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Group: Representative Posts: 410 Joined: April 1, 2013 Member No.: 21,166 |
Jul 14, 2014, 10:46 AM
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#47
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Miss Yvonne I asked you many times to get an answer but you did not answer my questions. What kind of support is this? I told you I can find answers and I asked you to answer again. You said you really take care for your clients and I can't see why you would not answer me this time. As you said you are great broker and you really take care of you clients. I will asked again. Why you take away PROFIT to prevent LOSS of clients account? Please answer me because I read thread many times and can't get answer. Thank you! DEar Sir, On forums we only provide a support on a range of general question. Your questions concern the orders execution and therefore are very specific. That's why it is recommended to contact the Dealer regarding these issues. We will see that our company cares about the clients after you get a proper reply to your questions from the Dealer Dept. |
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Jul 15, 2014, 07:28 AM
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#48
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Group: Validating Posts: 42 Joined: May 27, 2014 Member No.: 24,759 |
Jul 15, 2014, 07:28 AM
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#48
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DEar Sir, On forums we only provide a support on a range of general question. Your questions concern the orders execution and therefore are very specific. That's why it is recommended to contact the Dealer regarding these issues. We will see that our company cares about the clients after you get a proper reply to your questions from the Dealer Dept. Didn't you say thread is full of answers and that you already answer on my question and I only have to find it? Why that change now? I wrote to Dealer one week ago but still didn't get any answer... |
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Jul 22, 2014, 09:06 AM
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#49
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Group: Validating Posts: 42 Joined: May 27, 2014 Member No.: 24,759 |
Jul 22, 2014, 09:06 AM
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#49
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Didn't you say thread is full of answers and that you already answer on my question and I only have to find it? Why that change now? I wrote to Dealer one week ago but still didn't get any answer... No answer from you and no answer from Dealer... Sure you are number 1 broker... |
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Jul 22, 2014, 10:42 AM
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#50
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Group: Representative Posts: 410 Joined: April 1, 2013 Member No.: 21,166 |
Jul 22, 2014, 10:42 AM
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#50
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No answer from you and no answer from Dealer... Sure you are number 1 broker... Dear Sir, From which account you sent your request to the Dealer Department? |
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Jul 23, 2014, 02:39 PM
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#51
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Group: Validating Posts: 42 Joined: May 27, 2014 Member No.: 24,759 |
Jul 23, 2014, 02:39 PM
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#51
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Dear Sir, From which account you sent your request to the Dealer Department? He knows from which one... He answered me long time ago and then nothing from him when I asked him this question... Btw you also did not answer me... Didn't you say thread is full of answers and that you already answer on my question and I only have to find it? Why that change now? |
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Jul 24, 2014, 09:41 AM
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#52
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Group: Representative Posts: 410 Joined: April 1, 2013 Member No.: 21,166 |
Jul 24, 2014, 09:41 AM
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#52
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He knows from which one... He answered me long time ago and then nothing from him when I asked him this question... Btw you also did not answer me... Didn't you say thread is full of answers and that you already answer on my question and I only have to find it? Why that change now? Dear Sir, We have a lots of clients and we do not know each client's email by heart. If you want me to help you, you should provide the email. |
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Jul 24, 2014, 12:01 PM
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#53
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Group: Validating Posts: 42 Joined: May 27, 2014 Member No.: 24,759 |
Jul 24, 2014, 12:01 PM
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#53
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Dear Sir, We have a lots of clients and we do not know each client's email by heart. If you want me to help you, you should provide the email. I sent you message with my email. Anyway Dealer knows it and I don't know why he don't replay. I asked him to replay more then 10 times but no answer from him... You still did not answer my question. You said thread is full of answers and that you already answer on my question and I only have to find it? Why that change now? Did you answer me or not? I really don't understand. Sometimes you say you already answer me, next time you said you can't answer me and I have to contact Dealer, now you want my email,... You are absolutely not broker to trade with! |
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Jul 29, 2014, 07:37 AM
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#54
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Group: Validating Posts: 42 Joined: May 27, 2014 Member No.: 24,759 |
Jul 29, 2014, 07:37 AM
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#54
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I sent you message with my email. Anyway Dealer knows it and I don't know why he don't replay. I asked him to replay more then 10 times but no answer from him... You still did not answer my question. You said thread is full of answers and that you already answer on my question and I only have to find it? Why that change now? Did you answer me or not? I really don't understand. Sometimes you say you already answer me, next time you said you can't answer me and I have to contact Dealer, now you want my email,... You are absolutely not broker to trade with! Miss are you alive? Did you send my email to Dealer? He still does not answer me and you also did not answer my question!? |
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Jul 29, 2014, 10:36 AM
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#55
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Group: Validating Posts: 42 Joined: May 27, 2014 Member No.: 24,759 |
Jul 29, 2014, 10:36 AM
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#55
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Miss are you alive? Did you send my email to Dealer? He still does not answer me and you also did not answer my question!? Miss Yvonne you were logged in yesterday why didn't you answer me or fshah09!? Yes, you are #1, yes you take care of your clients, yes you are the best all the way! 100%!!! |
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Jul 30, 2014, 05:38 AM
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#56
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Group: Representative Posts: 410 Joined: April 1, 2013 Member No.: 21,166 |
Jul 30, 2014, 05:38 AM
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#56
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Miss Yvonne you were logged in yesterday why didn't you answer me or fshah09!? Yes, you are #1, yes you take care of your clients, yes you are the best all the way! 100%!!! Dear Sir, You've already got the replies to all of your inquiries. What you are trying to inquire is nothing but flooding. Unfortunately, the specialists of the Dealing Department have no time for this. |
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Jul 30, 2014, 08:10 AM
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#57
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Group: Validating Posts: 42 Joined: May 27, 2014 Member No.: 24,759 |
Jul 30, 2014, 08:10 AM
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#57
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Dear Sir, You've already got the replies to all of your inquiries. What you are trying to inquire is nothing but flooding. Unfortunately, the specialists of the Dealing Department have no time for this. You have got to be kidding me, right? Let me refresh your mind. First: I asked you why you take away my PROFIT to prevent LOSS of account and you said YOU already answered me. I said I can't find answer and asked you to answer me again. You said I have to read thread again because thread is full of answers. I have read thread many times but still can't find answer and this is why I asked you to answer again. Then you said you can't answer me and I have to contact Chief Dealer. I asked you why that change now because previously you said you already answer me. I never get this answer from you! I will asked you again. Why did you say that you already answer me but then change your mind and said you can't answer me and that I have to contact Chief Dealer? Second: Chief Dealer doesn't have time for me because what I'm trying is nothing but flooding??? I asked him if you cancel ALL orders (profit and loss) that last less then 5 minutes and he said yes. OK, great! I send him print screen of my account, order with ticket and time order was opened and closed. It was opened less then 5 minutes (it was 3 minutes) and I asked him why you didn't cancel this order? (I know why because it was negative!) He said that when this order was opened and closed rule was 2 minutes and not 5 minutes. He said you changed this rule from 2 minutes to 5 minutes at 14th August 2012 and this is why this order was not canceled. I said OK. I asked him if you would cancel this order if this would be 5 minute rule and not 2 minute rule as it was and NEVER get answer!!! Is this flooding!? |
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Jul 31, 2014, 07:44 AM
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#58
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Group: Representative Posts: 410 Joined: April 1, 2013 Member No.: 21,166 |
Jul 31, 2014, 07:44 AM
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#58
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You have got to be kidding me, right? Let me refresh your mind. First: I asked you why you take away my PROFIT to prevent LOSS of account and you said YOU already answered me. I said I can't find answer and asked you to answer me again. You said I have to read thread again because thread is full of answers. I have read thread many times but still can't find answer and this is why I asked you to answer again. Then you said you can't answer me and I have to contact Chief Dealer. I asked you why that change now because previously you said you already answer me. I never get this answer from you! I will asked you again. Why did you say that you already answer me but then change your mind and said you can't answer me and that I have to contact Chief Dealer? Second: Chief Dealer doesn't have time for me because what I'm trying is nothing but flooding??? I asked him if you cancel ALL orders (profit and loss) that last less then 5 minutes and he said yes. OK, great! I send him print screen of my account, order with ticket and time order was opened and closed. It was opened less then 5 minutes (it was 3 minutes) and I asked him why you didn't cancel this order? (I know why because it was negative!) He said that when this order was opened and closed rule was 2 minutes and not 5 minutes. He said you changed this rule from 2 minutes to 5 minutes at 14th August 2012 and this is why this order was not canceled. I said OK. I asked him if you would cancel this order if this would be 5 minute rule and not 2 minute rule as it was and NEVER get answer!!! Is this flooding!? Dear Sir, Excuse me? How can I take your questions serious if you keep insisting that no answer to your questions have been provided? But anyone can check this thread from the beginning and see that you got a clear explanation for your questions in the posts #7, #9, #11, #14, #17. Please respect my time and don't make to copy those posts for you again. Secondly, how does it matter now when the rule was changed? Do you understand that this is only a potential question and it is not based on the real situation? Unfortunately, our specialists are very busy with the real client's concerns and have no time for philosophizing and discuss abstract matters. |
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