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Cancel error orders |
Sep 6, 2011, 10:44 AM
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#1
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Group: Members Posts: 9 Joined: August 20, 2011 Member No.: 11,487 |
Sep 6, 2011, 10:44 AM
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#1
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Sep 6, 2011, 11:52 AM
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#2
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Group: Members Posts: 9 Joined: August 20, 2011 Member No.: 11,487 |
Sep 6, 2011, 11:52 AM
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#2
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Sep 9, 2011, 02:26 PM
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#3
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Group: Representative Posts: 1,686 Joined: December 9, 2010 Member No.: 6,359 |
Sep 9, 2011, 02:26 PM
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#3
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Hello!
There were non-market quotations for the #CL instrument, so your profit was canceled. |
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Sep 15, 2011, 12:07 PM
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#4
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Group: Members Posts: 9 Joined: August 20, 2011 Member No.: 11,487 |
Sep 15, 2011, 12:07 PM
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#4
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news about #CL at 22.08.2011 06:30 AM
my order AT 18.08.2011,,today insta cancel profir again 6175 $ |
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Sep 15, 2011, 12:11 PM
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#5
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Group: Members Posts: 9 Joined: August 20, 2011 Member No.: 11,487 |
Sep 15, 2011, 12:11 PM
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#5
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see it at accnt 7120480 pasword FigAy826 singapore server
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Sep 16, 2011, 01:46 PM
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#6
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Group: Representative Posts: 1,686 Joined: December 9, 2010 Member No.: 6,359 |
Sep 16, 2011, 01:46 PM
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#6
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Please contact the specialists via e-mail: support [at] instaforex.com.
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Sep 27, 2011, 09:33 PM
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#7
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Group: Members Posts: 89 Joined: September 25, 2011 Member No.: 11,806 |
Sep 27, 2011, 09:33 PM
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#7
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Please contact the specialists via e-mail: support [at] instaforex.com. Support staff pls settlle this problem asap.coz it is about client trust [Removed by the Administrator]
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Sep 29, 2011, 10:58 AM
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#8
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Group: Representative Posts: 1,686 Joined: December 9, 2010 Member No.: 6,359 |
Sep 29, 2011, 10:58 AM
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#8
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Support staff pls settlle this problem asap.coz it is about client trust Hello! What do you mean? If the client has contacted support specialists, his problem will be solved. |
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Dec 29, 2011, 02:03 AM
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#9
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Group: Validating Posts: 1 Joined: December 26, 2011 Member No.: 12,664 |
Dec 29, 2011, 02:03 AM
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#9
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Insta forex also cancel my $132.30. It says CANCEL ERROR ORDERS. They claim that there's a server error so closing a trade will lead to delay so they have to cancel the closed trades. I don't understand any of these. I have set up a Stop Profit on all my trades so they have stopped in the exact price that I set up, there's no delay in it. And now, I have lost an amount of money also due to delay but they didn't cancel the trade.
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Dec 29, 2011, 08:17 AM
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#10
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Group: Representative Posts: 1,204 Joined: June 9, 2009 From: Russia Member No.: 5 |
Dec 29, 2011, 08:17 AM
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#10
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Insta forex also cancel my $132.30. It says CANCEL ERROR ORDERS. They claim that there's a server error so closing a trade will lead to delay so they have to cancel the closed trades. I don't understand any of these. I have set up a Stop Profit on all my trades so they have stopped in the exact price that I set up, there's no delay in it. And now, I have lost an amount of money also due to delay but they didn't cancel the trade. Hello, May we have your account number? Regards, official representative ________________________________________ Official Website | FAQ | Contacts | Blog |
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May 16, 2014, 12:11 PM
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#11
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Group: Members Posts: 2 Joined: May 16, 2014 From: Indonesia Member No.: 24,664 |
May 16, 2014, 12:11 PM
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#11
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Greetings to all
I am a new member in this forum. I need help from you all on this forum. My name is Livia, Im from Indonesia I'm sorry if my english looks bad. I have a problem with my trading account instaforex, my trading account: 2200826 I see balance in my trading account was reduced by $162.27, with comment "CANCEL ERROR ORDERS". I have confirm to claim I get reply like this: Dear Client, Please be informed that Short orders were cancelled by the Anti-fraud Department according to the paragraph 3.14.6. of the Public Offer Agreement. If you have any questions please do not hesitate to contact us in future. Thank you for your letter. When I asked for an explanation, they do not respond me again. Then I confirm again, to dealer@instaforex.com I get reply like this: Please be informed that Short orders were cancelled by the Anti-fraud Department according to the paragraph 3.14.6. of the Public Offer Agreement. The cancelled orders were, Ticket number- 1185013709, 1185095144, 1185095104, 1185094984, 1185095011, 1185014407, 1184906676, 1184906671, 1184756055, 1184733031, 1184742277, 1184613699, 1184613222, 1184612957, 1184612988, 1184427439, 1184426972, 1184282791, 1184284363, 1184340241, 1184340272, 1184282921, 1183969918, 1183942260, 1183969897, 1183969921, 1183578304, 1183640794, 1183568372, 1183667318, 1183713669, 1183713672, 1183713784, 1183713898, You can also check it from your Client Cabinet > Trading account > History of Trades. then I have check my history about order number that considered to break the rules. And I see he just mention the order number, which canceled by me. and it is a pending order, such as SELL LIMIT, BUY LIMIT, SELL STOP, and BUY STOP. it is the number of orders canceled by me, and the order was not yet executed by the market. I think it was a mistake, not possible, I'm cancelling My pending orders (not yet touched by the market price) is considered violating. I have explained it, but dealer not reply again.. Then I confirm again, to antifraud@mail.instaforex.com. But, He just asked my trading account number, then nothing respond again until now I'm post here. This is day 5 since the first time I sent a report to antifraud@mail.instaforex.com. I am confused to confirm where else? I hope someone can help me.. |
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May 17, 2014, 03:00 AM
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#12
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Group: Members Posts: 2 Joined: May 16, 2014 From: Indonesia Member No.: 24,664 |
May 17, 2014, 03:00 AM
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#12
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my thread was deleted? or modified?
Okay no problem, I just hope any respond from Instaforex representative in this forum. I feel harmed by instaforex, |
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May 21, 2014, 07:37 AM
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#13
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Group: Representative Posts: 410 Joined: April 1, 2013 Member No.: 21,166 |
May 21, 2014, 07:37 AM
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#13
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my thread was deleted? or modified? Okay no problem, I just hope any respond from Instaforex representative in this forum. I feel harmed by instaforex, Deari Lia_Livia, Please check you email, because you already got a reply from the Antifraud Department. |
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May 21, 2014, 07:37 AM
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#14
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Group: Representative Posts: 410 Joined: April 1, 2013 Member No.: 21,166 |
May 21, 2014, 07:37 AM
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#14
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my thread was deleted? or modified? Okay no problem, I just hope any respond from Instaforex representative in this forum. I feel harmed by instaforex, Deari Lia_Livia, Please check you email, because you already got a reply from the Antifraud Department. |
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