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Bonus issues |
Dec 15, 2010, 11:41 PM
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#1
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Group: Members Posts: 5 Joined: December 15, 2010 Member No.: 6,573 |
Dec 15, 2010, 11:41 PM
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#1
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Dear Sir/Madam,
my trading account 216949 Please note does not fit between my receiving a bonus with the cancel part bonus. my loss value of 97.80 usd. please check details as follows : . welcome bonus on date 2010.12.10 time 23:20 , 281.40 usd please check for cancel? . cancel part bonus 1 on date 2010.12.11 time 00:07 , 58.20 usd . cancel part bonus 2 on date 2010.12.11 time 00:10 , 39.60 usd . cancel part bonus 3 on date 2010.12.14 time 11:39 , 183.60 usd . cancel part bonus 4 on date 2010.12.15 time 20:04 , 97.80 usd _________________________________________________________ + 379.20 usd I can only give up the cancel part bonus 281.40 usd . please return the rest to the My Account = 97.80 usd . please help me to get my rights. i am waiting confirmation regards Mrs.Chairunizad.A |
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Dec 16, 2010, 11:34 AM
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#2
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Group: Representative Posts: 231 Joined: February 11, 2010 Member No.: 1,184 |
Dec 16, 2010, 11:34 AM
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#2
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Dear Sir/Madam, my trading account 216949 Please note does not fit between my receiving a bonus with the cancel part bonus. my loss value of 97.80 usd. please check details as follows : . welcome bonus on date 2010.12.10 time 23:20 , 281.40 usd please check for cancel? . cancel part bonus 1 on date 2010.12.11 time 00:07 , 58.20 usd . cancel part bonus 2 on date 2010.12.11 time 00:10 , 39.60 usd . cancel part bonus 3 on date 2010.12.14 time 11:39 , 183.60 usd . cancel part bonus 4 on date 2010.12.15 time 20:04 , 97.80 usd _________________________________________________________ + 379.20 usd I can only give up the cancel part bonus 281.40 usd . please return the rest to the My Account = 97.80 usd . please help me to get my rights. i am waiting confirmation regards Mrs.Chairunizad.A Dear Sir, To solve this issue, please, send the letter to this e-mail bonuses@instaforex.com Regards, official representative Kirill Kuznetsov ________________________________________ Official Website | FAQ | Contacts | Weblog |
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Dec 16, 2010, 04:13 PM
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#3
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Group: Members Posts: 5 Joined: December 15, 2010 Member No.: 6,573 |
Dec 16, 2010, 04:13 PM
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#3
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Dec 17, 2010, 09:28 AM
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#4
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Group: Representative Posts: 1,204 Joined: June 9, 2009 From: Russia Member No.: 5 |
Dec 17, 2010, 09:28 AM
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#4
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I try to send bonuses@instaforex.com, but Failure Notice. why,,please help me to get my rights. What kind of failure? What is the error message? I can easily e-mail my requests to this mail. Regards, official representative ________________________________________ Official Website | FAQ | Contacts | Blog |
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Jan 1, 2011, 10:13 AM
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#5
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Group: Members Posts: 4 Joined: December 23, 2010 Member No.: 6,842 |
Jan 1, 2011, 10:13 AM
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#5
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Jan 4, 2011, 11:20 AM
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#6
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Group: Representative Posts: 31 Joined: October 15, 2010 From: Kaliningrad Member No.: 4,923 |
Jan 4, 2011, 11:20 AM
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#6
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Good afternoon! Please, send your claim to bonuses [at] instaforex.com. We do not consider such cases at the forum.
Regards, official representative Kristina Biskup ________________________________________ Official Website | FAQ | Contacts | Weblog |
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Dec 2, 2011, 08:45 AM
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#7
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Group: Members Posts: 143 Joined: February 24, 2011 Member No.: 8,619 |
Dec 2, 2011, 08:45 AM
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#7
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I made 350$ deposit to my account
Then I asked for 30% bonus I got it, 104.55$ but then it was canceled two times! So you canceled 104.55$ from my own deposit May you check my account please and return this money to me? account no: 1077805 |
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Dec 2, 2011, 10:48 AM
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#8
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Group: Members Posts: 620 Joined: October 18, 2010 Member No.: 4,993 |
Dec 2, 2011, 10:48 AM
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#8
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I made 350$ deposit to my account Then I asked for 30% bonus I got it, 104.55$ but then it was canceled two times! So you canceled 104.55$ from my own deposit May you check my account please and return this money to me? account no: 1077805 The problem is being solved. Regards, official representative Alexandra Melyukhova ________________________________________ Official Website | FAQ | Contacts | Weblog |
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Dec 20, 2011, 04:13 PM
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#9
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Group: Validating Posts: 2 Joined: December 20, 2011 Member No.: 12,601 |
Dec 20, 2011, 04:13 PM
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#9
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hello,
my bonus was cancelled during my trading. it cause my account to margin call. I was learn that the cancellation is to prevent unscrupulous usage of the bonus surcharge system,that i'm not doing. So i want to know if possible to get back my capital+profit+bonus back? this my acc no 7169250. this is second time bonus cancellation happen to me during 3 years with insta. tq |
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Dec 21, 2011, 10:25 AM
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#10
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Group: Validating Posts: 2 Joined: December 20, 2011 Member No.: 12,601 |
Dec 21, 2011, 10:25 AM
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#10
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Hello,
1.My first account 7169250 got bonus cancel during trading. Send email to bonuses@instaforex.com to claim back the bonus. No answer for email but wait patiently until account got MC . Asking for online support, online support ask to send email again but still no answer. Ask again online support the online keep silent....zzzzzz. 2.Tired of waiting open another account 7170880 because think previous acc got bug. The same problem happen bonus got cancel. Send again email but the reaction is same. Question. 1. Is that the email bonuses@instaforex.com is valid/working? 2. Is posible to claim back my bonus+profit+capital 3. Is 30% bonus is just gimic to attract people? 4. Is instaforex cannot invent system that warn trader their bonus is about to be cancel. Cancel bonus suddenly its not fair. And we should not say it is "bonus" it is trap. And very dangerous. |
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Dec 27, 2011, 02:34 PM
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#11
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Group: Members Posts: 620 Joined: October 18, 2010 Member No.: 4,993 |
Dec 27, 2011, 02:34 PM
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#11
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Hello, 1.My first account 7169250 got bonus cancel during trading. Send email to bonuses@instaforex.com to claim back the bonus. No answer for email but wait patiently until account got MC . Asking for online support, online support ask to send email again but still no answer. Ask again online support the online keep silent....zzzzzz. 2.Tired of waiting open another account 7170880 because think previous acc got bug. The same problem happen bonus got cancel. Send again email but the reaction is same. Question. 1. Is that the email bonuses@instaforex.com is valid/working? 2. Is posible to claim back my bonus+profit+capital 3. Is 30% bonus is just gimic to attract people? 4. Is instaforex cannot invent system that warn trader their bonus is about to be cancel. Cancel bonus suddenly its not fair. And we should not say it is "bonus" it is trap. And very dangerous. 1. Please wait for the reply from the Bonus department. 3. This is not true, our bonuses are actively used by our clients, and the Section 8 of the agreement on the 30% Bonus receipt is only applied to those who cheat with bonus money. 2.4. Bonus can be cancelled any moment when you break the rules of bonus agreement. We make no warnings. Regards, official representative Alexandra Melyukhova ________________________________________ Official Website | FAQ | Contacts | Weblog |
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Dec 30, 2011, 07:37 AM
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#12
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Group: Members Posts: 13 Joined: July 14, 2011 Member No.: 11,105 |
Dec 30, 2011, 07:37 AM
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#12
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i tot the 30% bonus is instant, i applied and till now not in my account. account number 5060374
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Jan 4, 2012, 01:42 PM
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#13
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Group: Representative Posts: 231 Joined: February 11, 2010 Member No.: 1,184 |
Jan 4, 2012, 01:42 PM
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#13
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i tot the 30% bonus is instant, i applied and till now not in my account. account number 5060374 Dear Sir, bonus 30% was credited at your account at December 30, sorry for inconvinience. Regards, official representative Kirill Kuznetsov ________________________________________ Official Website | FAQ | Contacts | Weblog |
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Apr 2, 2012, 06:00 PM
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#14
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Group: Members Posts: 5 Joined: September 24, 2010 Member No.: 4,510 |
Apr 2, 2012, 06:00 PM
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#14
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from my bonus statistic
ACCOUNT SUMMARY Balance 726.68 USD Equity 726.68 USD Margin Free 726.68 USD Available for withdrawal (bonus excluded) 726.67 USD TRADE STATISTIC Necessary number of lots for bonus withdrawal: 767.66 Number of lots traded: 1987.51 Number of lots to trade: 0.00 Current bonus status: Bonuses to withdraw does this mean that i am eligible to withdraw the rest of the balance in my account that is usd726.68.or do i have to inform the bonus department? |
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Apr 3, 2012, 02:18 PM
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#15
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Group: Representative Posts: 1,686 Joined: December 9, 2010 Member No.: 6,359 |
Apr 3, 2012, 02:18 PM
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#15
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from my bonus statistic ACCOUNT SUMMARY Balance 726.68 USD Equity 726.68 USD Margin Free 726.68 USD Available for withdrawal (bonus excluded) 726.67 USD TRADE STATISTIC Necessary number of lots for bonus withdrawal: 767.66 Number of lots traded: 1987.51 Number of lots to trade: 0.00 Current bonus status: Bonuses to withdraw does this mean that i am eligible to withdraw the rest of the balance in my account that is usd726.68.or do i have to inform the bonus department? Hello! Please contact the specialists via e-mail: bonuses [at] instaforex.com. |
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Apr 14, 2012, 07:35 PM
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#16
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Group: Members Posts: 10 Joined: June 27, 2011 Member No.: 10,883 |
Apr 14, 2012, 07:35 PM
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#16
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Dear Support!
I have an issue with investing in a PAMM-trader. My account has $3856.61 of which $999.83 is deposit bonus. I tried to make a PAMM-investment with the whole amount of $3856.61, but the system gave me the message "An error ocurred. Sorry, bonus cannot be invested." Why? Last month it worked with no problem... But OK then, I tried to make an investment with $2850 which doesn't contain any amount from the bonus. Then I got the same message! Please help me out, 'cause this doesn't make any sense. Thanks for your help! |
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Apr 16, 2012, 10:40 AM
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#17
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Group: Representative Posts: 1,686 Joined: December 9, 2010 Member No.: 6,359 |
Apr 16, 2012, 10:40 AM
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#17
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Dear Support! I have an issue with investing in a PAMM-trader. My account has $3856.61 of which $999.83 is deposit bonus. I tried to make a PAMM-investment with the whole amount of $3856.61, but the system gave me the message "An error ocurred. Sorry, bonus cannot be invested." Why? Last month it worked with no problem... But OK then, I tried to make an investment with $2850 which doesn't contain any amount from the bonus. Then I got the same message! Please help me out, 'cause this doesn't make any sense. Thanks for your help! Hello! Please contact the appropriate specialists via pamm-support [at] mail.instaforex.com. |
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Jul 31, 2012, 04:12 AM
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#18
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Group: Members Posts: 2 Joined: March 24, 2012 Member No.: 13,598 |
Jul 31, 2012, 04:12 AM
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#18
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I deposit 42$, and I option Bonus 30%, => bonus is 12$ and then the number of lot is ~ 40 LOT.
but "Necessary number of lots for bonus withdrawal" in my account is UP TO 167 LOT: WHY? Who can check it help me??? Thank you for all support. That is my account 1118324: Your bonus statistics 30% bonus: 12.95 USD Bonuses total 12.95 USD Trade statistics Necessary number of lots for bonus withdrawal: 167.46 Number of lots traded: 3.94 Number of lots to trade: 163.52 |
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Jul 31, 2012, 12:10 PM
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#19
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Group: Representative Posts: 1,204 Joined: June 9, 2009 From: Russia Member No.: 5 |
Jul 31, 2012, 12:10 PM
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#19
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Dear minh17x,
Please, send your request to bonuses[at]instaforex.com. Regards, official representative ________________________________________ Official Website | FAQ | Contacts | Blog |
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Aug 13, 2012, 03:34 PM
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#20
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Group: Members Posts: 1 Joined: August 13, 2012 Member No.: 14,238 |
Aug 13, 2012, 03:34 PM
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#20
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Hi everybody
please tell me the reson my account cancel pay for post ( i have join mt5.forum.com and indian-forex.com ) but today my account has been cancel pay for post in 2112-7 this is picture: please help me get them again my account thanks |
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