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es_bara
post Sep 6, 2011, 10:44 AM
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post Sep 6, 2011, 10:44 AM
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what means cancel error?
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es_bara
post Sep 6, 2011, 11:52 AM
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post Sep 6, 2011, 11:52 AM
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that is $ 6.347
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IFX Yana
post Sep 9, 2011, 02:26 PM
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post Sep 9, 2011, 02:26 PM
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Hello!
There were non-market quotations for the #CL instrument, so your profit was canceled.



Regards, official representative Yana Krupko

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es_bara
post Sep 15, 2011, 12:07 PM
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post Sep 15, 2011, 12:07 PM
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news about #CL at 22.08.2011 06:30 AM

my order AT 18.08.2011,,today insta cancel profir again 6175 $
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es_bara
post Sep 15, 2011, 12:11 PM
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post Sep 15, 2011, 12:11 PM
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see it at accnt 7120480 pasword FigAy826 singapore server
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IFX Yana
post Sep 16, 2011, 01:46 PM
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post Sep 16, 2011, 01:46 PM
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Please contact the specialists via e-mail: support [at] instaforex.com.



Regards, official representative Yana Krupko

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nahnufx
post Sep 27, 2011, 09:33 PM
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post Sep 27, 2011, 09:33 PM
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QUOTE (IFX Yana @ Sep 16 2011, 08:46 PM) *
Please contact the specialists via e-mail: support [at] instaforex.com.


Support staff pls settlle this problem asap.coz it is about client trust



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IFX Yana
post Sep 29, 2011, 10:58 AM
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post Sep 29, 2011, 10:58 AM
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QUOTE (nahnufx @ Sep 27 2011, 09:33 PM) *
Support staff pls settlle this problem asap.coz it is about client trust


Hello!
What do you mean? If the client has contacted support specialists, his problem will be solved.



Regards, official representative Yana Krupko

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Ren
post Dec 29, 2011, 02:03 AM
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post Dec 29, 2011, 02:03 AM
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Insta forex also cancel my $132.30. It says CANCEL ERROR ORDERS. They claim that there's a server error so closing a trade will lead to delay so they have to cancel the closed trades. I don't understand any of these. I have set up a Stop Profit on all my trades so they have stopped in the exact price that I set up, there's no delay in it. And now, I have lost an amount of money also due to delay but they didn't cancel the trade.
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IFX Katerine
post Dec 29, 2011, 08:17 AM
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post Dec 29, 2011, 08:17 AM
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QUOTE (Ren @ Dec 29 2011, 04:03 AM) *
Insta forex also cancel my $132.30. It says CANCEL ERROR ORDERS. They claim that there's a server error so closing a trade will lead to delay so they have to cancel the closed trades. I don't understand any of these. I have set up a Stop Profit on all my trades so they have stopped in the exact price that I set up, there's no delay in it. And now, I have lost an amount of money also due to delay but they didn't cancel the trade.

Hello,

May we have your account number?



Regards, official representative


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Lia_Livia
post May 16, 2014, 12:11 PM
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post May 16, 2014, 12:11 PM
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Greetings to all
I am a new member in this forum.
I need help from you all on this forum.

My name is Livia, Im from Indonesia
I'm sorry if my english looks bad.

I have a problem with my trading account instaforex,
my trading account: 2200826
I see balance in my trading account was reduced by $162.27,
with comment "CANCEL ERROR ORDERS".


I have confirm to claim
I get reply like this:
Dear Client,
Please be informed that Short orders were cancelled by the Anti-fraud Department according to the paragraph 3.14.6. of the Public Offer Agreement.
If you have any questions please do not hesitate to contact us in future. Thank you for your letter
.

When I asked for an explanation, they do not respond me again.

Then I confirm again, to dealer@instaforex.com
I get reply like this:
Please be informed that Short orders were cancelled by the Anti-fraud Department according to the paragraph 3.14.6. of the Public Offer Agreement.
The cancelled orders were, Ticket number- 1185013709, 1185095144, 1185095104, 1185094984, 1185095011, 1185014407, 1184906676, 1184906671, 1184756055, 1184733031, 1184742277, 1184613699, 1184613222, 1184612957, 1184612988, 1184427439, 1184426972, 1184282791, 1184284363, 1184340241, 1184340272, 1184282921, 1183969918, 1183942260, 1183969897, 1183969921, 1183578304, 1183640794, 1183568372, 1183667318, 1183713669, 1183713672, 1183713784, 1183713898,
You can also check it from your Client Cabinet > Trading account > History of Trades.


then I have check my history about order number that considered to break the rules.
And I see he just mention the order number, which canceled by me.
and it is a pending order, such as SELL LIMIT, BUY LIMIT, SELL STOP, and BUY STOP.
it is the number of orders canceled by me, and the order was not yet executed by the market.

I think it was a mistake,
not possible, I'm cancelling My pending orders (not yet touched by the market price) is considered violating.
I have explained it, but dealer not reply again..

Then I confirm again, to antifraud@mail.instaforex.com.
But, He just asked my trading account number, then nothing respond again until now I'm post here.
This is day 5 since the first time I sent a report to antifraud@mail.instaforex.com.

I am confused to confirm where else?
I hope someone can help me..
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Lia_Livia
post May 17, 2014, 03:00 AM
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post May 17, 2014, 03:00 AM
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my thread was deleted? or modified?
Okay no problem, I just hope any respond from Instaforex representative in this forum.
I feel harmed by instaforex,
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IFX Yvonne
post May 21, 2014, 07:37 AM
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post May 21, 2014, 07:37 AM
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QUOTE (Lia_Livia @ May 17 2014, 03:00 AM) *
my thread was deleted? or modified?
Okay no problem, I just hope any respond from Instaforex representative in this forum.
I feel harmed by instaforex,


Deari Lia_Livia,

Please check you email, because you already got a reply from the Antifraud Department.



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IFX Yvonne
post May 21, 2014, 07:37 AM
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post May 21, 2014, 07:37 AM
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QUOTE (Lia_Livia @ May 17 2014, 03:00 AM) *
my thread was deleted? or modified?
Okay no problem, I just hope any respond from Instaforex representative in this forum.
I feel harmed by instaforex,


Deari Lia_Livia,

Please check you email, because you already got a reply from the Antifraud Department.



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