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Kovactrader
post May 27, 2014, 09:19 AM
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post May 27, 2014, 09:19 AM
Post #1
Hello!
I would like to tell you my story. Have a look at it and read everything!

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I'm using many different trading strategies and one of it is also trading news.

Number 1 problem I had was with CLAUSE 5.12 of Public Offer Agreement. I wrote to CHIEF DEALER and he said 10% is calculated from CURRENT ACCOUNT BALANCE. I read Public Offer Agreement again and in CLAUSE 5.12 it is stated that 10% is calculated from deposits. I talk with 4 different support managers and ALL said 10% profit is calculated from SUM of ALL DEPOSITS I made. When I sent pictures of this talks I had with support to CHIEF DEALER he never answered me again. None of profits I made is bigger then 10% of sum of all deposit I made but I get CLAUSE 5.12 CORRECTION and all profits I made are gone. I wrote to CHIEF DEALER many times but no answer for 2 months now...

Number 2 problem. CHIEF DEALER said my trading strategy consist only on trading gaps and this is why they cancel my profit. It is not true that my trading strategy consisted only on price gaps and I said I can't see any gaps. I also said I want DETAILS (what trades, what time, why they are canceled,... and so on), I want proves. If they can't prove, why they cancel profit I made, then they have to give profit back to me. I wrote many times in last two months but again no answer...

Number 3 problem. In Public Offer Agreement at CLAUSE 3.14.6 it is stated they EVERY order must be opened at least 5 minutes. They do this for EVERY POSITIVE trade I made but it is interesting that NONE of NEGATIVE trades were CANCELED. They don't follow their own rules.

I have all the proves (print screens of talks, account history, emails,... ). If any one want to see them let me know.
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As you can see this broker will do everything they can to stop you making profit and when you want proves or answer why they lie and steal money they simply don't answer... Yes, great broker that is...
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IFX Yvonne
post May 27, 2014, 10:53 AM
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post May 27, 2014, 10:53 AM
Post #2
QUOTE (Kovactrader @ May 27 2014, 09:19 AM) *
Hello!
I would like to tell you my story. Have a look at it and read everything!

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I'm using many different trading strategies and one of it is also trading news.

Number 1 problem I had was with CLAUSE 5.12 of Public Offer Agreement. I wrote to CHIEF DEALER and he said 10% is calculated from CURRENT ACCOUNT BALANCE. I read Public Offer Agreement again and in CLAUSE 5.12 it is stated that 10% is calculated from deposits. I talk with 4 different support managers and ALL said 10% profit is calculated from SUM of ALL DEPOSITS I made. When I sent pictures of this talks I had with support to CHIEF DEALER he never answered me again. None of profits I made is bigger then 10% of sum of all deposit I made but I get CLAUSE 5.12 CORRECTION and all profits I made are gone. I wrote to CHIEF DEALER many times but no answer for 2 months now...

Number 2 problem. CHIEF DEALER said my trading strategy consist only on trading gaps and this is why they cancel my profit. It is not true that my trading strategy consisted only on price gaps and I said I can't see any gaps. I also said I want DETAILS (what trades, what time, why they are canceled,... and so on), I want proves. If they can't prove, why they cancel profit I made, then they have to give profit back to me. I wrote many times in last two months but again no answer...

Number 3 problem. In Public Offer Agreement at CLAUSE 3.14.6 it is stated they EVERY order must be opened at least 5 minutes. They do this for EVERY POSITIVE trade I made but it is interesting that NONE of NEGATIVE trades were CANCELED. They don't follow their own rules.

I have all the proves (print screens of talks, account history, emails,... ). If any one want to see them let me know.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

As you can see this broker will do everything they can to stop you making profit and when you want proves or answer why they lie and steal money they simply don't answer... Yes, great broker that is...



Dear Sir,

We have thousands of clients withdrawing their profits without facing problems, so we urge you to refrain from making false accusations against our company without any solid proofs because we only act according to the agreement that you accepted upon opening an account with us. To be able to help you about this case, we need your trading account number.



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Kovactrader
post May 27, 2014, 11:34 AM
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post May 27, 2014, 11:34 AM
Post #3
QUOTE (IFX Yvonne @ May 27 2014, 11:53 AM) *
Dear Sir,

We have thousands of clients withdrawing their profits without facing problems, so we urge you to refrain from making false accusations against our company without any solid proofs because we only act according to the agreement that you accepted upon opening an account with us. To be able to help you about this case, we need your trading account number.

Well why then I don't get any answer from chief dealer for so long time then, why all my profit is gone without any details I want, why 5 minute rules is only for my positive trades, why I can't see any gap,...
Proves? Here they are...
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Kovactrader
post May 27, 2014, 11:52 AM
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post May 27, 2014, 11:52 AM
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QUOTE (Kovactrader @ May 27 2014, 12:34 PM) *
Well why then I don't get any answer from chief dealer for so long time then, why all my profit is gone without any details I want, why 5 minute rules is only for my positive trades, why I can't see any gap,...
Proves? Here they are...

I wrote in 24hours that statement is incorrect and also didn't get any answer till now. I don't lie as you can see. All I said is true and I have evidence.
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Kovactrader
post May 27, 2014, 11:59 AM
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post May 27, 2014, 11:59 AM
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QUOTE (Kovactrader @ May 27 2014, 12:52 PM) *
I wrote in 24hours that statement is incorrect and also didn't get any answer till now. I don't lie as you can see. All I said is true and I have evidence.

I also have evidence about 5 minute rule but can't post it here because of Max. single upload size...
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Kovactrader
post May 29, 2014, 05:39 PM
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post May 29, 2014, 05:39 PM
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QUOTE (Kovactrader @ May 27 2014, 12:59 PM) *
I also have evidence about 5 minute rule but can't post it here because of Max. single upload size...

You see!? No answer, nothing... What a great support and absolutely best broker...
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IFX Yvonne
post May 30, 2014, 07:04 AM
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post May 30, 2014, 07:04 AM
Post #7
QUOTE (Kovactrader @ May 29 2014, 05:39 PM) *
You see!? No answer, nothing... What a great support and absolutely best broker...



Dear Sir,

Your strategy is based on news trading and you regularly do this.The Dealer corrected the orders #900379089, 900377308, 900687954, 900687949, 900687331, 900743075, 900743067, 900992790, 900992784, 900992747, 900991371, 900992795, 901049389, 901020514, 901007489, and among them there were both loss-making and profit-making deals. But all of them were the part of your trading based on gaps and fast moving prices caused by economy news, which gives the Company the right to apply the Clause 5.12 of The Public Offer Agreement, because all of those orders were executed in the mentioned conditions.

The total amount of the pointed orders is $469.20, while the Dealer correct the less amount - $441.00. Your deposit after the last stop out was $44.00. The correction affect neither the deposit nor the profit made on from non-news trading ($365.00 above the deposit, which you have withdrawn). Considering your deposit after the last stop out in amount of $44.00 and the profit made from the news trading ($469.20), your refers to the 10% mentioned in the Clause 5.12 are not relevant. The correction was applying within the Agreement you accepted.



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Kovactrader
post May 30, 2014, 08:40 AM
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post May 30, 2014, 08:40 AM
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QUOTE (IFX Yvonne @ May 30 2014, 08:04 AM) *
Dear Sir,

Your strategy is based on news trading and you regularly do this.The Dealer corrected the orders #900379089, 900377308, 900687954, 900687949, 900687331, 900743075, 900743067, 900992790, 900992784, 900992747, 900991371, 900992795, 901049389, 901020514, 901007489, and among them there were both loss-making and profit-making deals. But all of them were the part of your trading based on gaps and fast moving prices caused by economy.

1. As I said it is not true I trade only news, but I also use some different strategies.
2. Where in Public Offer Agreement it is stated I am not allowed to trade news?
3. I looked at order 900379089. I can't see any gap on my chart. Can you prove there was a gap?
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IFX Yvonne
post May 30, 2014, 12:07 PM
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post May 30, 2014, 12:07 PM
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QUOTE (Kovactrader @ May 30 2014, 08:40 AM) *
1. As I said it is not true I trade only news, but I also use some different strategies.
2. Where in Public Offer Agreement it is stated I am not allowed to trade news?
3. I looked at order 900379089. I can't see any gap on my chart. Can you prove there was a gap?



Dear Sir,

We did not say that all the deals were based on news trading - only those ones which got corrected. The Public Agreement does not prohibit news trading, though there some limitations, because this strategy is high-risky. So, the Clause 5.12 was applied to your account.



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Kovactrader
post May 30, 2014, 01:19 PM
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post May 30, 2014, 01:19 PM
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QUOTE (IFX Yvonne @ May 30 2014, 01:07 PM) *
Dear Sir,

We did not say that all the deals were based on news trading - only those ones which got corrected. The Public Agreement does not prohibit news trading, though there some limitations, because this strategy is high-risky. So, the Clause 5.12 was applied to your account.

Why CLAUSE 5.12 if NONE of trade profit is equal or bigger then 10% of SUM of all deposit I made?
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IFX Yvonne
post Jun 2, 2014, 06:56 AM
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post Jun 2, 2014, 06:56 AM
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QUOTE
3. I looked at order 900379089. I can't see any gap on my chart. Can you prove there was a gap?



Dear Sir,

According to the Clause 5.12:

When the price change, connected with a difference between the instrument last price at market close and the instrument first price at market open, or connected with news release, leads to a profit higher than 10% of the initial deposit, the Company reserves the right to use correction of such trade financial result in the size proportionate to the difference of the abovementioned prices in pips, by means of deducting the funds with the comment "Clause 5.12. correction". In certain cases it is at the Company’s discretion to set the minimal profit change below a 10% level (of the initial deposit).

The part mentioning a gap in this clause does not related to your case. The result of your order was affected by the price fluctuation due to economy news release, which is clearly visible on your screenshot.



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Kovactrader
post Jun 2, 2014, 09:11 AM
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post Jun 2, 2014, 09:11 AM
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QUOTE (IFX Yvonne @ Jun 2 2014, 07:56 AM) *
Dear Sir,

According to the Clause 5.12:

When the price change, connected with a difference between the instrument last price at market close and the instrument first price at market open, or connected with news release, leads to a profit higher than 10% of the initial deposit, the Company reserves the right to use correction of such trade financial result in the size proportionate to the difference of the abovementioned prices in pips, by means of deducting the funds with the comment "Clause 5.12. correction". In certain cases it is at the Company’s discretion to set the minimal profit change below a 10% level (of the initial deposit).

The part mentioning a gap in this clause does not related to your case. The result of your order was affected by the price fluctuation due to economy news release, which is clearly visible on your screenshot.

'or connected with news release, leads to a profit higher than 10% of the initial deposit'
None of my profit is higher then 10%, so I do not understand why this CLAUSE 5.12 correction. Can you explain, please?
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Kovactrader
post Jun 3, 2014, 11:10 AM
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post Jun 3, 2014, 11:10 AM
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QUOTE (Kovactrader @ Jun 2 2014, 10:11 AM) *
'or connected with news release, leads to a profit higher than 10% of the initial deposit'
None of my profit is higher then 10%, so I do not understand why this CLAUSE 5.12 correction. Can you explain, please?

Hello! May I get answer? Thank you!
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IFX Yvonne
post Jun 3, 2014, 11:57 AM
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post Jun 3, 2014, 11:57 AM
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QUOTE (Kovactrader @ Jun 2 2014, 09:11 AM) *
'or connected with news release, leads to a profit higher than 10% of the initial deposit'
None of my profit is higher then 10%, so I do not understand why this CLAUSE 5.12 correction. Can you explain, please?



Dear Sir,

In this situation we only take into account of your last deposit in amount of USD44 after the last stop out. 10% of USD44 is USD4.4. The profit of each of the corrected deal is bigger than this amount.



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Kovactrader
post Jun 3, 2014, 12:50 PM
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post Jun 3, 2014, 12:50 PM
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QUOTE (IFX Yvonne @ Jun 3 2014, 12:57 PM) *
Dear Sir,

In this situation we only take into account of your last deposit in amount of USD44 after the last stop out. 10% of USD44 is USD4.4. The profit of each of the corrected deal is bigger than this amount.

What is situation you are talking about?
May I know why only last deposit? When I talked with support they said 10% is calculated from sum of all deposits I made. You have pictures of that talks in post #3.
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Kovactrader
post Jun 3, 2014, 04:04 PM
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post Jun 3, 2014, 04:04 PM
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QUOTE (Kovactrader @ Jun 3 2014, 01:50 PM) *
What is situation you are talking about?
May I know why only last deposit? When I talked with support they said 10% is calculated from sum of all deposits I made. You have pictures of that talks in post #3.

May I get answer more fast? It is almost a week when I start asking but still don't know why you took away my money...
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IFX Yvonne
post Jun 4, 2014, 08:15 AM
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post Jun 4, 2014, 08:15 AM
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Dear Sir,


QUOTE
What is situation you are talking about?.

The situation we are discussing.

QUOTE
May I know why only last deposit? When I talked with support they said 10% is calculated from sum of all deposits I made.

If you wouldn't get a Stop Out, then all of the deposits would have been summed.

QUOTE
May I get answer more fast?

You cannot expect faster replies on forums. We are doing our best to help all the members with their issues, but there are lots of members waiting for our reply, so this is the fastest speed of replying we can provide considering how many members we have. But you can contact our online support service to get replies in real time.

QUOTE
It is almost a week when I start asking but still don't know why you took away my money...

We did not take away your money, but we corrected your profit according to the regulations you have accepted when opening your account.



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Kovactrader
post Jun 4, 2014, 09:51 AM
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post Jun 4, 2014, 09:51 AM
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QUOTE (IFX Yvonne @ Jun 4 2014, 09:15 AM) *
Dear Sir,



The situation we are discussing.


If you wouldn't get a Stop Out, then all of the deposits would have been summed.


You cannot expect faster replies on forums. We are doing our best to help all the members with their issues, but there are lots of members waiting for our reply, so this is the fastest speed of replying we can provide considering how many members we have. But you can contact our online support service to get replies in real time.


We did not take away your money, but we corrected your profit according to the regulations you have accepted when opening your account.

Lots of members? As I can see there are only 5 topics with today's date, but ok it is very much for you...
What is this situation? Tell me more and be precise as you can.
Yes, I accepted Public Offer Agreement but it is never written if I get stopped out only deposit I made after I get stopped out is taken in account for 10% calculation. I talked with support and they said it is not important if i get stopped out. Here is picture of that chat.
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Kovactrader
post Jun 5, 2014, 11:49 AM
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post Jun 5, 2014, 11:49 AM
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QUOTE (Kovactrader @ Jun 4 2014, 10:51 AM) *
Lots of members? As I can see there are only 5 topics with today's date, but ok it is very much for you...
What is this situation? Tell me more and be precise as you can.
Yes, I accepted Public Offer Agreement but it is never written if I get stopped out only deposit I made after I get stopped out is taken in account for 10% calculation. I talked with support and they said it is not important if i get stopped out. Here is picture of that chat.

May I get answer?
Btw I'm still waiting for replay to my email from Chief dealer. It is more then a month and no replay. I don't know what to think, what kind of broker are you...
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IFX Yvonne
post Jun 6, 2014, 08:11 AM
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post Jun 6, 2014, 08:11 AM
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Dear Sir,


QUOTE
Lots of members? As I can see there are only 5 topics with today's date, but ok it is very much for you...

Did you check all the financial forums containing a discussion thread about InstaForex?

QUOTE
What is this situation? Tell me more and be precise as you can.

You may visit this link http://forum.instaforex.com/index.php?show...st&p=203010 in case you forgot what is being discussed here.

QUOTE
Yes, I accepted Public Offer Agreement but it is never written if I get stopped out only deposit I made after I get stopped out is taken in account for 10% calculation. I talked with support and they said it is not important if i get stopped out. Here is picture of that chat.


The Client Support manager on the screenshot gave you an incorrect reply. The stop out is always considered, because when it occurs on the account, that means that the account was reset to zero. It's just the same like if you would open a new account and deposit it.

We are sorry the manager confused you. We have already taken the measures to prevent this in future.



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