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InstaForex | Forex Forum | Forex world | InstaForex Forum _ Support Section _ Bonus issues

Posted by: Chairunizad Dec 15, 2010, 11:41 PM

Dear Sir/Madam,


my trading account 216949


Please note does not fit between my receiving a bonus with the cancel part bonus. my loss value of 97.80 usd.

please check details as follows :


. welcome bonus on date 2010.12.10 time 23:20 , 281.40 usd

please check for cancel?

. cancel part bonus 1 on date 2010.12.11 time 00:07 , 58.20 usd
. cancel part bonus 2 on date 2010.12.11 time 00:10 , 39.60 usd
. cancel part bonus 3 on date 2010.12.14 time 11:39 , 183.60 usd
. cancel part bonus 4 on date 2010.12.15 time 20:04 , 97.80 usd
_________________________________________________________ +
379.20 usd


I can only give up the cancel part bonus 281.40 usd . please return the rest to the My Account = 97.80 usd

. please help me to get my rights.

i am waiting confirmation

regards
Mrs.Chairunizad.A

Posted by: IFX Kirill Dec 16, 2010, 11:34 AM

QUOTE (Chairunizad @ Dec 15 2010, 11:41 PM) *
Dear Sir/Madam,


my trading account 216949


Please note does not fit between my receiving a bonus with the cancel part bonus. my loss value of 97.80 usd.

please check details as follows :


. welcome bonus on date 2010.12.10 time 23:20 , 281.40 usd

please check for cancel?

. cancel part bonus 1 on date 2010.12.11 time 00:07 , 58.20 usd
. cancel part bonus 2 on date 2010.12.11 time 00:10 , 39.60 usd
. cancel part bonus 3 on date 2010.12.14 time 11:39 , 183.60 usd
. cancel part bonus 4 on date 2010.12.15 time 20:04 , 97.80 usd
_________________________________________________________ +
379.20 usd


I can only give up the cancel part bonus 281.40 usd . please return the rest to the My Account = 97.80 usd

. please help me to get my rights.

i am waiting confirmation

regards
Mrs.Chairunizad.A


Dear Sir,
To solve this issue, please, send the letter to this e-mail bonuses@instaforex.com

Posted by: Chairunizad Dec 16, 2010, 04:13 PM

QUOTE (IFX Kirill @ Dec 16 2010, 12:34 PM) *
Dear Sir,
To solve this issue, please, send the letter to this e-mail bonuses@instaforex.com

I try to send bonuses@instaforex.com, but Failure Notice.
why,,please help me to get my rights.

Posted by: IFX Katerine Dec 17, 2010, 09:28 AM

QUOTE (Chairunizad @ Dec 16 2010, 05:13 PM) *
I try to send bonuses@instaforex.com, but Failure Notice.
why,,please help me to get my rights.

What kind of failure? What is the error message? I can easily e-mail my requests to this mail.

Posted by: midway Jan 1, 2011, 10:13 AM

Why my 30% bonus on deposit was deleted?
My account is 5002318

 

Posted by: IFX Kristina Jan 4, 2011, 11:20 AM

Good afternoon! Please, send your claim to bonuses [at] instaforex.com. We do not consider such cases at the forum.

Posted by: fxtrader Dec 2, 2011, 08:45 AM

I made 350$ deposit to my account
Then I asked for 30% bonus
I got it, 104.55$
but then it was canceled two times!
So you canceled 104.55$ from my own deposit
May you check my account please and return this money to me?
account no: 1077805

Posted by: IFX Alexandra Dec 2, 2011, 10:48 AM

QUOTE (fxtrader @ Dec 2 2011, 09:45 AM) *
I made 350$ deposit to my account
Then I asked for 30% bonus
I got it, 104.55$
but then it was canceled two times!
So you canceled 104.55$ from my own deposit
May you check my account please and return this money to me?
account no: 1077805

The problem is being solved.

Posted by: popo Dec 20, 2011, 04:13 PM

hello,

my bonus was cancelled during my trading.
it cause my account to margin call.
I was learn that the cancellation is to prevent unscrupulous usage of the bonus surcharge system,that i'm not doing.
So i want to know if possible to get back my capital+profit+bonus back?
this my acc no 7169250.

this is second time bonus cancellation happen to me during 3 years with insta.

tq

Posted by: popo Dec 21, 2011, 10:25 AM

Hello,

1.My first account 7169250 got bonus cancel during trading. Send email to bonuses@instaforex.com to claim back the bonus. No answer for email but wait patiently until account got MC sad.gif .
Asking for online support, online support ask to send email again but still no answer. Ask again online support the online keep silent....zzzzzz.

2.Tired of waiting open another account 7170880 because think previous acc got bug. The same problem happen bonus got cancel. Send again email but the reaction is same.

Question.

1. Is that the email bonuses@instaforex.com is valid/working?
2. Is posible to claim back my bonus+profit+capital
3. Is 30% bonus is just gimic to attract people?
4. Is instaforex cannot invent system that warn trader their bonus is about to be cancel. Cancel bonus suddenly its not fair. And we should not say it is "bonus" it is trap. And very dangerous.

Posted by: IFX Alexandra Dec 27, 2011, 02:34 PM

QUOTE (popo @ Dec 21 2011, 11:25 AM) *
Hello,

1.My first account 7169250 got bonus cancel during trading. Send email to bonuses@instaforex.com to claim back the bonus. No answer for email but wait patiently until account got MC sad.gif .
Asking for online support, online support ask to send email again but still no answer. Ask again online support the online keep silent....zzzzzz.

2.Tired of waiting open another account 7170880 because think previous acc got bug. The same problem happen bonus got cancel. Send again email but the reaction is same.

Question.

1. Is that the email bonuses@instaforex.com is valid/working?
2. Is posible to claim back my bonus+profit+capital
3. Is 30% bonus is just gimic to attract people?
4. Is instaforex cannot invent system that warn trader their bonus is about to be cancel. Cancel bonus suddenly its not fair. And we should not say it is "bonus" it is trap. And very dangerous.

1. Please wait for the reply from the Bonus department.

3. This is not true, our bonuses are actively used by our clients, and the Section 8 of the agreement on the 30% Bonus receipt is only applied to those who cheat with bonus money.

2.4. Bonus can be cancelled any moment when you break the rules of bonus agreement.
We make no warnings.

Posted by: gardenofpips Dec 30, 2011, 07:37 AM

i tot the 30% bonus is instant, i applied and till now not in my account. account number 5060374

Posted by: IFX Kirill Jan 4, 2012, 01:42 PM

QUOTE (gardenofpips @ Dec 30 2011, 07:37 AM) *
i tot the 30% bonus is instant, i applied and till now not in my account. account number 5060374


Dear Sir, bonus 30% was credited at your account at December 30, sorry for inconvinience.

Posted by: traderbaru Apr 2, 2012, 06:00 PM

from my bonus statistic

ACCOUNT SUMMARY
Balance 726.68 USD
Equity 726.68 USD
Margin Free 726.68 USD
Available for withdrawal (bonus excluded) 726.67 USD

TRADE STATISTIC
Necessary number of lots for bonus withdrawal: 767.66
Number of lots traded: 1987.51
Number of lots to trade: 0.00
Current bonus status: Bonuses to withdraw

does this mean that i am eligible to withdraw the rest of the balance in my account that is usd726.68.or do i have to inform the bonus department?

Posted by: IFX Yana Apr 3, 2012, 02:18 PM

QUOTE (traderbaru @ Apr 2 2012, 06:00 PM) *
from my bonus statistic

ACCOUNT SUMMARY
Balance 726.68 USD
Equity 726.68 USD
Margin Free 726.68 USD
Available for withdrawal (bonus excluded) 726.67 USD

TRADE STATISTIC
Necessary number of lots for bonus withdrawal: 767.66
Number of lots traded: 1987.51
Number of lots to trade: 0.00
Current bonus status: Bonuses to withdraw

does this mean that i am eligible to withdraw the rest of the balance in my account that is usd726.68.or do i have to inform the bonus department?


Hello!
Please contact the specialists via e-mail: bonuses [at] instaforex.com.

Posted by: fei Apr 14, 2012, 07:35 PM

Dear Support!

I have an issue with investing in a PAMM-trader. My account has $3856.61 of which $999.83 is deposit bonus.
I tried to make a PAMM-investment with the whole amount of $3856.61, but the system gave me the message "An error ocurred. Sorry, bonus cannot be invested." Why? Last month it worked with no problem...

But OK then, I tried to make an investment with $2850 which doesn't contain any amount from the bonus. Then I got the same message! Please help me out, 'cause this doesn't make any sense.

Thanks for your help!

Posted by: IFX Yana Apr 16, 2012, 10:40 AM

QUOTE (fei @ Apr 14 2012, 07:35 PM) *
Dear Support!

I have an issue with investing in a PAMM-trader. My account has $3856.61 of which $999.83 is deposit bonus.
I tried to make a PAMM-investment with the whole amount of $3856.61, but the system gave me the message "An error ocurred. Sorry, bonus cannot be invested." Why? Last month it worked with no problem...

But OK then, I tried to make an investment with $2850 which doesn't contain any amount from the bonus. Then I got the same message! Please help me out, 'cause this doesn't make any sense.

Thanks for your help!


Hello!
Please contact the appropriate specialists via pamm-support [at] mail.instaforex.com.

Posted by: minh17x Jul 31, 2012, 04:12 AM

I deposit 42$, and I option Bonus 30%, => bonus is 12$ and then the number of lot is ~ 40 LOT.

but "Necessary number of lots for bonus withdrawal" in my account is UP TO 167 LOT:
tongue.gif

WHY?

Who can check it help me???

Thank you for all support.

That is my account 1118324:


Your bonus statistics
30% bonus: 12.95 USD
Bonuses total 12.95 USD

Trade statistics
Necessary number of lots for bonus withdrawal: 167.46
Number of lots traded: 3.94
Number of lots to trade: 163.52

Posted by: IFX Katerine Jul 31, 2012, 12:10 PM

Dear minh17x,

Please, send your request to bonuses[at]instaforex.com.

Posted by: lishader Aug 13, 2012, 03:34 PM

Hi everybody
please tell me the reson my account cancel pay for post ( i have join mt5.forum.com and indian-forex.com ) but today my account has been cancel pay for post in 2112-7
this is picture:


please help me get them again my account
thanks

Posted by: IFX Kerstin Aug 21, 2012, 07:57 AM

QUOTE (lishader @ Aug 13 2012, 03:34 PM) *
Hi everybody
please tell me the reson my account cancel pay for post ( i have join mt5.forum.com and indian-forex.com ) but today my account has been cancel pay for post in 2112-7
this is picture:


please help me get them again my account
thanks


Hello,
The reason maybe why your bonus has been cancelled was because you violated some rules of these both forum sites. I would like to inform you that the company has the right to cancel bonus if a client violates the bonus system rules. Please do send your inquiries to bonuses@instaforex.com.

Posted by: waqas ashraf Sep 17, 2012, 03:08 PM

my pay for post also got cancelled but i did not break any rule .


account number :5113430

Posted by: IFX Kerstin Sep 18, 2012, 10:41 AM

QUOTE (waqas ashraf @ Sep 17 2012, 03:08 PM) *
my pay for post also got cancelled but i did not break any rule .


account number :5113430



The bonuses may get cancelled only in case a client cheated the bonus campaign or did not meet the campaign's requirements
To get more details, please contact bonuses@instaforex.com.

Posted by: waqas ashraf Sep 29, 2012, 04:07 PM

QUOTE (IFX Kerstin @ Sep 18 2012, 08:41 AM) *
The bonuses may get cancelled only in case a client cheated the bonus campaign or did not meet the campaign's requirements
To get more details, please contact bonuses@instaforex.com.


i did not break any rule sir .they canceled my bonus.

Posted by: IFX Kerstin Oct 2, 2012, 08:17 AM

QUOTE (waqas ashraf @ Sep 29 2012, 04:07 PM) *
i did not break any rule sir .they canceled my bonus.


Hello,
The bonus is cancelled only in case of cheating or if a client violated the bonus regulations. We never cancel bonuses for no reason. You should email bonuses@instaforex.com for more details, because such issues are not investigated on forums.

Posted by: yogesht Nov 15, 2012, 01:36 PM

I have accounts with instaforex and trade both by my deposits and forum bonus,

But for october month, i got no bonus for my posts at indian-forex forum, in fact most of members like me got nothing,
now yesterday admin made little change in rules, that those active on multiple forums shall be paid average bonus, but still no bonus of my 50+$ earning is added to me. Also many members received message that those active on other forums shall not get bonus from indian-forex.

I am afraid to trade with instaforex that if new rules are made applicable to past actions this may cause us lose big, may be tommrow instaforex brings in a new rule like those active on forum are not eligible to withdraw from their forex trading account or some thing.

Even if we assume that rule is fair. Should this apply to past work we did? Lot of traders active on the forum are angry and feal cheated, please tell what action you are taking to arrange members get paid their bonus, and to keep control on forum administration.

Posted by: IFX Kerstin Nov 20, 2012, 12:00 PM

QUOTE (yogesht @ Nov 15 2012, 01:36 PM) *
I have accounts with instaforex and trade both by my deposits and forum bonus,

But for october month, i got no bonus for my posts at indian-forex forum, in fact most of members like me got nothing,
now yesterday admin made little change in rules, that those active on multiple forums shall be paid average bonus, but still no bonus of my 50+$ earning is added to me. Also many members received message that those active on other forums shall not get bonus from indian-forex.

I am afraid to trade with instaforex that if new rules are made applicable to past actions this may cause us lose big, may be tommrow instaforex brings in a new rule like those active on forum are not eligible to withdraw from their forex trading account or some thing.

Even if we assume that rule is fair. Should this apply to past work we did? Lot of traders active on the forum are angry and feal cheated, please tell what action you are taking to arrange members get paid their bonus, and to keep control on forum administration.


Hello,
To make it clear, I'll explain what would happen now to our bonus system. If a member has accounts in more than one forum, he only gets paid in one of those forums. There's a lot of cheaters out there who have clone accounts on every single forum we sponsor and they post the same copied info on all forums. The bonuses are given as a reward to users for sharing such useful information, but some users take them as if a monthly salary. They copy and paste post of other users which is against the rule. Worse, they post it to all the forums we sponsor to increase their bonus. We had to take measure to stop it.

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Posted by: SaNaZ Apr 25, 2013, 11:32 PM

Hi
I need to know that can i withdraw my money after you give me my bonus? for example i will deposit 100$ and you will give me 30$ then my account is 130$ right on?
Now can i withdraw my 100$ and just trade with 30$ bonus?


Posted by: gogetassj4 Jul 16, 2013, 01:29 AM

QUOTE (Chairunizad @ Dec 16 2010, 12:41 AM) *
Dear Sir/Madam,


my trading account 216949


Please note does not fit between my receiving a bonus with the cancel part bonus. my loss value of 97.80 usd.

please check details as follows :


. welcome bonus on date 2010.12.10 time 23:20 , 281.40 usd

please check for cancel?

. cancel part bonus 1 on date 2010.12.11 time 00:07 , 58.20 usd
. cancel part bonus 2 on date 2010.12.11 time 00:10 , 39.60 usd
. cancel part bonus 3 on date 2010.12.14 time 11:39 , 183.60 usd
. cancel part bonus 4 on date 2010.12.15 time 20:04 , 97.80 usd
_________________________________________________________ +
379.20 usd


I can only give up the cancel part bonus 281.40 usd . please return the rest to the My Account = 97.80 usd

. please help me to get my rights.

i am waiting confirmation

regards
Mrs.Chairunizad.A

good for you man, can you tell me the secret of getting this bonuses, i'm posting every day but still did not recieve any bonuses, can you help me with this?

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